Booked this property for a wedding on the island asking the pool be turned on the morning of our arrival, a Thursday. When we checked in at 4 pm., the water in the pool water was quite cold but figured we needed to give it time and headed out for dinner. Contacted the management company Friday morning as the pool was still not heating up and told them the water coming from the jets was cold. They said the heater is turned on remotely via an app and they would check with whoever manages that. A bit later they contacted us to say that they confirmed it was turned on, that it takes a while to heat up, that it was not a hot tub and the water temp would would only be 10-15 degrees warmer than the air temp. It was much cooler than the air temp so no swimming Friday. Saturday morning the pool still was not heating up and we again contacted them. Shortly thereafter, the pool heater turned on - we could hear a motor running under the deck and coincidentally, within five minutes a man came up onto the deck to clean the pool. The water coming from the jets was now warm and warm air was coming up through the deck as the heater exhaust must be under where you sit. However it was now 11 a.m. Saturday and the pool was JUST turned on. We knew from the management’s previous comments it takes a while to heat up. As we had to leave for the wedding at 3:30 p.m. and check out by 10 a.m. the next morning, we contacted the management company requesting they turn the heater off as it was not going to be any use to us now. We asked that they refund the $450 we paid in advance for this service. They said they needed to reach out to the management company about this - I thought they were the management company! No further communication from anyone, and we have had to initiate a dispute on our credit card to get resolve this. Very disappointing as the pool was supposed to be part of the stay. Also the house does have a mildew odor. We opened some windows to air it out which helped but had to be closed up in the evening because of the mosquitoes. As another reviewer pointed out, the property is a bit tired which we find typical of rentals but can overlook that if everything else is a good experience. And in this case it wasn’t. Don’t rent this property.