The property was nice and conveniently located within walking distance of the River Run Village ski lifts, shops, and restaurants. We enjoyed the electric fireplace. It was very clean and perfect for the 5 of us. It was great having the parking garage underneath the property.
However, we did not receive a check-in email from the property managers. I had received a VRBO email and thinking it was check-in details, I did not check it carefully. I had to contact VRBO to get a phone number of someone to call to get check-in details, so we were delayed about an hour getting into the property after a long day of traveling. This was annoying after having called 48 hours ahead to get details and was told we would get them on the day of check-in. The person we spoke to on the phone informed us that we had received a check-in email, but they were incorrect. We had to drive to a separate location to pick up the keys for the room, and the staff there was not particularly friendly.
When skiing, I always book a place with a washer and dryer. This unit had a washer/dryer combo appliance. We could not get the dryer to adequately dry our clothes even after maintenance came by and instructed us on the proper way to use it. It would spin and heat but not dry. I think water was leaking into the machine while it was supposed to be drying.
Overall this property was great for us. We just wish check-in had been more smooth and the dryer had worked properly.