I am disappointed to have to leave this review. Upon arrival for our one night's stay, we were thrilled to be staying at this property. Great location, amenities and plenty of space. On the surface, things seemed in order. Unfortunately though, there were some cleanliness issues soon discovered. A used cleaning rag was hanging in the hall bath, a Gatorade bottle found under one bed, and worst of all, there was human excrement found on the master bathroom floor that had clearly been there for awhile. I was shocked and disgusted, knowing my two kids and I had been walking around barefoot. Immediately upon discovering this, I called Summit County Mountain Retreats. The person I spoke with was not very understanding or kind - almost seemed annoyed at my level of distress. I had to send pictures, after which they offered me only $40 for the issue, which I did not accept, as I did not feel that was an adequate response. VRBO was equally unhelpful through this process, after spending an hour on the phone with them on two different occasions, only to be told conflicting information and ultimately that there was nothing else to be done. I am appalled by the customer service from both companies. I believe this to be a health concern, and it speaks volumes about both companies that they are willing to treat their customers in such an unacceptable way.