The location of this unit is excellent, less than a 2-minute drive to Keystone. The overall experience fell short. The biggest issue was the heat. Even with the thermostat set to 73, the unit dropped to 59 overnight. We were later told the unit only uses radiant heat and typically doesn’t go above 65, which is why space heaters are provided. This was not disclosed in the listing, and with a curious 2 year old, we would not have booked had we known. Maintenance only delivered additional space heaters rather than addressing the heat like I was told they would do. Communication from guest services was also poor. Requests for basic cooking utensils were ignored multiple times and weren’t resolved until day two when I finally had to ask if they’re getting my messages. Their response it’s a busy weekend but we put in a work order, found the response to be rude and unprofessional. A simple response on my first or second message would’ve been nice, but I guess they expect you to be a mind reader. The cookware itself was old, scratched, and difficult to use. After they delivered the utensils no one ever followed up to make sure the heat issue was ok or if we needed anything else. This unit has great potential due to its location, but clearer disclosure, updated kitchen items, and better follow-through from management are needed. Unfortunately, based on this experience, we would not book this property or management company again.