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Opiniones sobre Dove Creek Resort & Marina, Trademark Collection by Wyndham

3 out of 5
Dove Creek Resort & Marina, Trademark Collection by Wyndham
147 Seaside Ave, Key Largo, FL

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 361 de 1002 opiniones" "
Evaluación: 8 - Bueno. 297 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 161 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 106 de 1002 opiniones" "
Evaluación: 2 - Terrible. 77 de 1002 opiniones" "

7,8/10

Limpieza

8,0/10

Personal y atención

7,4/10

Servicios

7,2/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Sandra, Dover

Le falta más mantenimiento al hotel
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Elvira

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy buena buenos servicios todos muy limpio
Se hospedó 2 noches en noviembre de 2023
Respuesta de Y. Lawrence el 4 dic. 2023
Thank you for your feedback, we are happy that you enjoyed your stay, and we hope to see you again soon.

4/10 Mediocre

Lazaro

Se hospedó 1 noche en agosto de 2023
Respuesta de A. Pottinger el 25 ago. 2023
Thank you for your feedback.

10/10 Excelente

Janissa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Un lugar acogedor,tranquilo,se siente paz
Se hospedó 1 noche en agosto de 2023
Respuesta de A.Pottinger el 17 ago. 2023
Thank you leaving feedback, we are happy you were able to find peace during your stay here, we hope to welcome you back in the future. Best regards.

2/10 Terrible

Yignay

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
Lo que no me gusto , nunca fueron a dar servicio de habitacion , el bano la ducha y el lavamanos tupido que se inundo el bano, la piscina y el jacuzzi demasiado mal olor a orine , que sales con ese olor impregnado en la piel , solo me bane por 10 minutos no aguantaba ese mal olor, me gusto el desayuno aceptable ,
Se hospedó 2 noches en octubre de 2021
Respuesta de Andrea P. el 24 oct. 2021
Thank you for your feedback. We do apologize for the issues you had during your stay we are working to correct those issues . Best wishes!

10/10 Excelente

Mairelys

Se hospedó 2 noches en septiembre de 2021
Respuesta de A.Pottinger el 21 ago. 2022
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excelente

Jose A

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Es muy acogedor u muy tranquilo, se pasa muy bien
Se hospedó 2 noches en septiembre de 2021
Respuesta de Andrea P. el 9 sept. 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

Ricardo

Viajó por negocios
Rell
Se hospedó 1 noche en mayo de 2021
Respuesta de Andrea P (General Manager) el 5 jun. 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

jorge enrique

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Aceptable hotel
Muy bien,tranquilo y relajado,un poco caro y algo descuidado él área final del estacionamiento con mucha basura y cosas de trabajo,pero en general muy bien
Se hospedó 1 noche en marzo de 2021
Respuesta de Chris H el 15 mar. 2021
Thank you for staying with us it was a pleasure meeting you and we look forward to your next visit.

4/10 Mediocre

Miladys

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No tuve nada de lo q decía la aplicación y la habitación súper descuidada
Se hospedó 2 noches en julio de 2020
Respuesta de Chris H (General Manager) el 15 jul. 2020
Thank you for staying with us.

2/10 Terrible

Gesa, Miami

Viajó en grupo
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Súper malo son unos estafadores ofrecen algo online que no tiene
Se hospedó 1 noche en junio de 2020
Respuesta de Chris H (General Manager) el 23 jun. 2020
Gracias por su commentario.

4/10 Mediocre

Jose, Weston fl

Viajó con su familia
No le gustó: Personal y atención, servicios
Me cobraron desayuno incluido y no hubo desayuno. No hubo retorno del dinero
Se hospedó 1 noche en junio de 2020
Respuesta de Chris H (General Manager) el 23 jun. 2020
Gracias por su commentario porfavor llamenos asi podemos ofrecerle una solucion.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy tranquilo. Rico desayuno. Muy recomendableee. El personal lo mejor
Se hospedó 1 noche en agosto de 2019
Respuesta de Mona el 7 sept. 2019
Thank you for your beautiful feedback. We love to hear how our guests have the most amazing time at our resort. We strive for excellence and guests satisfaction. See you again in paradise.

2/10 Terrible

Luis

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This property needs many improvements. It has potential to be a great place. Needs many upgrades. Parking is limited.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Kevin

Le gustó: Estado de la propiedad e instalaciones
Overall nice!
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

jennifer

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Tranquil, peaceful, scenic, pleasant staff, lovely pool area, .. will come again!
Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

Mary

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
This property still has a lot of repairs needed from a hurricane. My room had a badly worn carpet in an area and holes in the wall where a picture, I guess, hung. There was materials lying around the property waiting to be used for repairs. I feel I overpaid for a place that has the Wyndham name but not the quality.
Se hospedó 3 noches en mayo de 2024

6/10 Aceptable

Elizabeth

Le gustó: Limpieza
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

Barbara

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This place was a total disappointment. We did not even end up staying. From the beginning I had called with a few questions, no one would answer. I left a message twice and when they finally did call back, they could not give me any straight answers and then HUNGUP on me. Upon arrival, the sign is hard to see and the place just looks rundown. As we were walking up the steps to the lobby there was a large dead bird on the staircase. As I walked through the eating area to check in I couldn't help but notice how dark and dingey it was, the buffet area was covered in crumbs and debris, the windows were fogged over with who knows what, and then dirty rags and a large open bowl of water I'm assuming from breakfast was sitting out. We didn't arrive until 5 hours after their breakfast service would have ended and it was STILL not cleaned up. The check in area is also a mess, not how you want to be greeted for a stay at a "resort". We had requested a late checkout but was told it would not be approved until the day of check out because they wouldn't know what was going on until then. As if there is no system in place with reservations? It got worse when we went to look at the room, it was FILTHY and it smelled awful. The corners on the floor were caked with dirt, we left immediately. Still waiting for the refund as a Manager was not available when we dropped the key back to the desk 10 minutes after arriving. Expedia has been unhelpful as well with trying to get my money back.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Paul

Viajó con su pareja
No le gustó: Servicios
Room book as ocean view could barely glimpse the water through the trees Toaster in breakfast room didnt work Screen in area of room was on the walkway so no privacy
Se hospedó 7 noches en abril de 2024

4/10 Mediocre

Adriana

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención
Its a shame because it's so dirty that it makes it hard to enjoy anything else. Roaches, dirty floors and sheets.
Se hospedó 2 noches en mayo de 2024

4/10 Mediocre

Gina

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Property is subpar and needs remodeling. Additional add ons upon check in without prior notice is fraudulent.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Gaylene

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay overall. The check in was easy, room perfect with awesome view of the ocean, and property well maintained. Great value. Highly recommend.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Daiane

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s a beautiful place. Clean and comfortable!
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Floyd

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Mariam

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Amazing for weekend getaway. Very calm and relaxing
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Terri

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was a wonderful place to stay. Everyone was so nice. We got to meet the owner and see some of the work being done to add a bar on the 3rd floor. There is also a restaurant next door that we could just walk to. We enjoyed listening to the music from across the cove after dinner. I highly recommend staying here.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Laurie

Viajó con su pareja
Le gustó: Limpieza, personal y atención
The property was nice with a pool and it had dining right next door with live music. Staff was great, especially Rozz who greeted us and gave us a personal tour to our room!
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Mark

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Nice property great views restaurant right next door with outside seating
Se hospedó 3 noches en abril de 2024

4/10 Mediocre

David

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Place looked like it was abandoned and they are only half finished repairing it. Heard construction right outside my room. Also a loud conversation between employees that sounded.like they qwre in different rooms. Same with a manager and one of the contractors. Overall, a terrible experience. Surprised that Wyndham is letting them use the name. Shoot, there isn't even any signage from the road.
Se hospedó 1 noche en abril de 2024

4/10 Mediocre

Staci, London

Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Brenda Gail

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful room.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Kenneth

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Helen

Se hospedó 1 noche en abril de 2024

8/10 Bueno

rosemarie

Se hospedó 2 noches en abril de 2024

10/10 Excelente

John

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was so helpful, especially front desk!
Se hospedó 2 noches en abril de 2024
Respuesta de Reservation el 7 abr. 2024
Dear John, thank you for your feedback. We're happy to hear that you had a great experience with our staff. Thank you for staying with us during your visit.

10/10 Excelente

victor, homestead

Viajó con su familia
Le gustó: Limpieza, servicios
The resección person welcome was excepcional
Se hospedó 1 noche en abril de 2024
Respuesta de Reservation el 7 abr. 2024
Hi Victor, thank you for your positive feedback regarding our staff. It boosts our spirit to hear comments like these. Please come back and see us soon! All the best.

4/10 Mediocre

Ewa

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property charges about 30$ per day per parking, kayaking what we have never been used. Is not any information about this extra fee during the booking. Moreover I asked twice for blanket for my kids bed and I never got it. Nobody said sorry to us. That is not hotel or even resort!!! Needs deep cleaning and improvement. Breakfast was horrible. Stay away!!! Not worth it. Total 2 nights stayed cost us 800$.
Se hospedó 2 noches en marzo de 2024
Respuesta de Reservation el 7 abr. 2024
Hi Ewa, thank you for your feedback. We are sorry that you were unhappy during your visit. Please note that our daily resort fee includes parking, Wi-Fi, a full continental breakfast, our pool and hot tub and all the other amenities that we offer. The resort fee is also listed in your confirmation from your 3rd party booking agent. We will address the other issues you mentioned as we move forward. Thank you.

8/10 Bueno

Dayun

Viajó con su familia
Le gustó: Personal y atención, servicios
Beautiful Ocean View
Se hospedó 4 noches en marzo de 2024
Respuesta de Reservation el 7 abr. 2024
Hi Dayun, thank you for choosing us during your visit and we hope to see you again soon!

8/10 Bueno

Amy

Se hospedó 3 noches en abril de 2024
Respuesta de Reservation el 7 abr. 2024
Hi Amy, thank you for your feedback!

10/10 Excelente

Natalie

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Incredible. A true little gem. We will definitely be visiting again!
Se hospedó 2 noches en abril de 2024
Respuesta de Reservation el 7 abr. 2024
Dear Natalie, we appreciate your feedback. We are very happy that you enjoyed our property. We can't wait to welcome you back! Best wishes.

2/10 Terrible

Santina, Stamford

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The staff was nice. The view was nice. But the place is terrible. Nothing works, broken floors, rooms smell awful. How can this be a Wyandam property? They are “remodeling” but what they upgraded is cheaply done.
Se hospedó 2 noches en marzo de 2024
Respuesta de Reservation el 7 abr. 2024
We're sorry you were unhappy; we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excelente

Jaime

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful spot. Snappers next door is delicious. The hot tub and hammocks were very relaxing!
Se hospedó 1 noche en marzo de 2024
Respuesta de Reservation el 7 abr. 2024
Hi Jaime, thank you for choosing us during your visit. We are happy to hear that you enjoyed our property and amenities. We do look forward to welcoming you back with us very soon!

2/10 Terrible

Dr. Philip

Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

LISBEY, MIAMI

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Everything is very old and crusty. Dirty rooms
Se hospedó 1 noche en marzo de 2024
Respuesta de Reservation el 7 abr. 2024
We're sorry you were unhappy; we will address this issue directly. Thank you.

8/10 Bueno

Mike

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property is a little tired.Sliding glass door, to screened porch, would not lock. Furniture needs to be updated. That being said, sunrise view absolutely spectacular!
Se hospedó 4 noches en marzo de 2024
Respuesta de Reservation el 7 abr. 2024
Hi Mike, thank you for your feedback. We apologize for the issues that you had during your visit. We will address those issues directly as we move forward. Thank you for letting us know.

10/10 Excelente

Alexis

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We have spent an excellent week at this hotel, a special mention for the entire reception team, very friendly and cooperative in keeping their guests informed!
Se hospedó 1 noche en marzo de 2024
Respuesta de Reservation el 7 abr. 2024
Hi Alexis, thank you for highlighting our staff. We are happy to hear that you had a wonderful time at our hotel. At Dove Creek Resort we take pride in going above and beyond to make our guest happy, so it boosts our spirit to hear positive feedback like this. Please come back and see us soon!

10/10 Excelente

Elizabeth

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff at Dove Creek were very friendly and welcoming! Rose was an absolute delight! She offered top notch service and even escorted us to our rooms. She provided us with everything we needed. Staying at a smaller boutique hotel was a very nice change. We had the pool to ourselves most days - it was very peaceful. The restaurant snappers next door had live music and great food. The rooms had great ocean views and had mini fridges and all the amenities needed. The property was well cared for. The breakfast offered was healthy and plentiful. We enjoyed the fruit and coffee and took some to-go for later. My daughter loved making the waffles and usually went back later for a toasted bagel. They had a lovely veranda so you could enjoy breakfast outside overlooking the water. We could use the microwaves and toasters at any time of day and the pool was always open for late night swims or hot tub use. We used the outdoor veranda by our room for wine time before dinner. We will stay here again!
Se hospedó 5 noches en marzo de 2024
Respuesta de Reservation el 7 abr. 2024
Hi Elizabeth, thank you for your positive feedback and thank you for highlighting our staff. We are happy to hear that you had a wonderful time and that you enjoyed our property and amenities. At Dove Creek Resort, we aim to exceed our Guest expectation so it's always great o hear positive feedback like this. Please come back and visit us soon!

10/10 Excelente

Adena

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We are loving the vibe here. It’s quiet, safe, has an amazing restaurant next door
Se hospedó 3 noches en marzo de 2024
Respuesta de Reservation el 7 abr. 2024
Hi Adena, we are delighted to hear that you enjoyed our property and amenities. It's always great to hear positive feedback from you our valued Guest. Please come back and see us soon!

10/10 Excelente

Janet

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The natural beauty.
Se hospedó 1 noche en marzo de 2024
Respuesta de Reservation el 7 abr. 2024
Dear Janet, thank you for your positive feedback. We hope to see you again very soon! Best wishes.