I feel I should share these issues for future guests so they are aware of the issues and service they may run into with the Management Company. As a short-term rental manager, myself, I would want to be made aware of any issues with the property and then address the issues immediately; however, Vacasa does not do a good job at accommodating their guests. Upon arrival, we did notice a few things – dead bugs, the sheets on the master bed were worn and stained which made them appear dirty, the shower in the master was disgusting. There was a card from pest control on the counter, most likely they had recently treated the house for bugs. The light and fan in the dining room, kitchen and guest bedroom did not work. Most of the receptacles need to be replaced; we could not plug in any of our chargers because they would fall out. We had to use the receptacles in the kitchen. We had 3 washcloths for 8 people. The first night we did not have water in two of the bathrooms, and after several calls to Vacasa, they said it would be handled the next day, as it was not considered an emergency. For the price we paid for a 10 day stay, everything should be addressed immediately. Beware, you do not reach a local property manager when you call customer service. We spoke to people out of state, and they were not familiar with the property. We spoke to the local property manager twice. She was no help. The water was repaired the day after our arrival. The kitchen light was repaired; however, the dining light, fan and bedroom fan were never repaired, this was not a big issue for us. The next evening, we went to use the hot tub and noticed it was not in working order. So, we were back on the phone with Vacasa, long story short, we made several calls to Vacasa, they are cordial on the phone; however, they do not address the issues. You should not have to be on the phone for four days to try to get things repaired. The local property manager would not call back. The Owner would not allow the repair over the weekend and Monday came around and no one came out to repair. After many calls and frustration, we were told to turn on the heat manually to the hot tub at the breaker and we would have to turn off manually. The heat did work then; however, not the jets. Additionally, we did not have cable and Wi-Fi for 2 days. The property and layout were perfect for us; however, the purpose of vacation is to get away from the stress. This vacation was not stress free.
