Hoteles para familias en Kelsterbach

"La limpieza de la habitación, y el personal!"

"Dear NH Frankfurt Airport Team, I hope you are doing well. My name is Julio Luna Narváez, and I recently stayed at your hotel on January 31, 2026. I am writing to report that I was charged twice for the same stay. When I checked in, the staff member informed me that they would only take a copy of my debit card. However, my bank records show two separate charges from your hotel: COP 467,493.52 on January 31, 2026 at 17:28 Colombian time zone COP 536,301.70 on February 1, 2026 at 03:10 Colombian time zone Both payments were processed using my Bancolombia debit card ending in *9127. This appears to be an error, as I only authorized one payment for my stay. I kindly request your assistance in reviewing this matter and issuing a refund of the duplicated charge (Number 1) as soon as possible. For your reference, I have attached screenshots of both transactions. Thank you very much for your prompt help. Please let me know if you need any additional information from my side. Regards, Julio César Luna IT Consultant Governance - Quality Assurance B. Braun Business Services SAS. Cali, Colombia"

"Limpia"

"Limpieza de la habitación "

"Excelente servicio "

"La proximidad a la Messe es excelente"

"Habitaciones descuidadas falta de mantenimiento, a la habitación no le funcionaba la calefacción por lo que nos cambiaron a una supuesta mejor habitación, pero no contaba con tina como la primera, nos cambiaron una tercera vez a otra habitación en donde no funcionaba el frigobar, el baño con tina pero mucho más pequeño con una regadera toda sucia y con moho en las esquinas de la tina."