Lodges en Karuizawa

"Since the moment I arrived at the hotel, the service was disorganized and discourteous. I arrived with a private driver and was instructed to remain in the car because there were too many guests checking in. Staff wanted us to wait in the parking area, and I had to request to speak with a manager because my driver needed to leave and I could not simply remain outside waiting. After reaching reception, I asked about the hotel services and was informed that dinner reservations were required....

"オーナーさんもスタッフさんも親切でした。朝食が美味しかったです。ありがとうございました。"

"終始丁寧な対応をしていただきました。 設備もアメニティも行き届いており、スタッフの方々のきめ細かな配慮が伺えます。 また利用したいと思えるヴィラです。"