8/10
The condo itself was beautiful—well-stocked with everything we needed for cooking and beach outings. It’s about a 10-15 minute walk to nearby shops, restaurants, and a grocery store. The resort’s lagoon was gorgeous and mostly peaceful, and the pools were never too crowded—we always found chairs available.Unfortunately, the property management was frustrating to deal with. Before arrival, I received over a dozen texts from different numbers with check-in instructions. When I replied to one with a question, I was told to contact a different number. I also reported a strong urine smell in the master bathroom and again was just told to “contact this number.” Very annoying and impersonal communication.Thankfully, there were cleaning supplies under the sink and I was able to take care of it myself, but after paying such a high rate to stay in a luxury condo, I don’t think I should’ve had to clean up after other guests. It was gross and disappointing.Even after check-out, when providing feedback, the answer was "we'll pass this on to another team".
Diana C.
Se hospedó 7 noches en junio de 2025