Unfortunately not the review anyone wants to leave, but feels necessary to protect future guests. We've rented at Hualalai before and have had great experiences. This one was completely different. While the condo is well located, the unit itself is very tired, and we had major issues with the management company, CB Island Vacations (and indirectly, the condo’s owner). The biggest problem is that the fridge/freezer was broken (wouldn't hold below ~50 degrees and freezer couldn't hold below ~30 F). The management company, CB Island Vacations and manager Zam, and the unit's owner refused to acknowledge this, claiming there was no issue, instead choosing to consistently ignore our concerns and complaints during and after our stay. It took CBIV 3 days to send someone. The handyman made a temporary fix but the fridge stopped working again hours later. We had to throw out our entire grocery order and weren’t able to make meals at the house during our stay (the reason to rent a condo instead of a hotel room). Beyond the fridge, the unit was tired: it seemed like the owner had taken their nice furniture elsewhere and backfilled with bare minimum, e.g. old worn 2-person sofa (not the nice 3-seater in the photos!), musty linens, old/rusted cookware, furniture randomly rearranged (no nightstands in master), just not in line with rental price. We highly advise against staying here unless you are prepared to deal with major issues, and worse, a non-responsive and evasive manager/owner.
