Vista desde la habitación

Opiniones sobre Sudima Kaikoura

4.5 out of 5
Sudima Kaikoura
Esplanade, 114, Kaikoura, Canterbury

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 110 de 150 opiniones" "
Evaluación: 8 - Bueno. 26 de 150 opiniones" "
Evaluación: 6 - Aceptable. 10 de 150 opiniones" "
Evaluación: 4 - Mediocre. 2 de 150 opiniones" "
Evaluación: 2 - Terrible. 2 de 150 opiniones" "

9,8/10

Limpieza

9,4/10

Personal y atención

9,2/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Peter

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The welcome was very warm and the suite had stunning views of the water and mountains. Positive feedback could have had nother waste bin and mirror in the bedroom
Se hospedó 2 noches en mayo de 2024
Respuesta de . el 12 may. 2024
Kia Ora Peter, Thank you for your positive feedback! We’re delighted to hear that you received a warm welcome and enjoyed the stunning views of the water and mountains from your suite. These are indeed some of the highlights of our hotel, and we’re glad you could experience them.We also appreciate your constructive feedback regarding the need for an additional waste bin and mirror in the bedroom. Thank you once again for choosing Sudima Kaikoura. We hope to welcome you back in the future.

10/10 Excelente

Richard

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was very tidy , staff friendly , the room was perfect . Didn't like the breakfast option of $35 . I only wanted some toast with a nice coffee and wasn't prepared to pau this much so went else where to eat for the whole time I stayed.
Se hospedó 2 noches en mayo de 2024
Respuesta de . el 7 may. 2024
Kia Ora Richard, Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you found our property tidy, our staff friendly, and your room perfect. Your kind words are greatly appreciated and will be shared with our team.We regret to hear that our breakfast pricing did not meet your expectations. We look forward to welcoming you back to Sudima Kaikoura in the future.

10/10 Excelente

Anita

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful high end hotel with a great atmosphere and wonderful customer service. We enjoyed our stay.
Se hospedó 2 noches en abril de 2024
Respuesta de . el 2 may. 2024
Kia Ora Anita, I’m glad to hear that you enjoyed your stay at our hotel! We strive to provide a quality experience with a great atmosphere and great customer service. Your kind words are greatly appreciated and we look forward to welcoming you back in the future. Thank you for choosing our hotel for your stay.

10/10 Excelente

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great views and really nice staff
Se hospedó 2 noches en abril de 2024
Respuesta de . el 28 abr. 2024
Kia Ora John, We’re thrilled to hear that you enjoyed the views and found our staff to be nice. We strive to provide a great experience for our guests, and your feedback is greatly appreciated. We look forward to welcoming you back to our hotel in the future. Thank you for choosing us!

10/10 Excelente

Rebecca

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All staff were extremely helpful. The entire hotel was clean, modern and inviting. The food at the Hiku restaurant was amazing. We were sad to leave.
Se hospedó 1 noche en abril de 2024
Respuesta de . el 8 abr. 2024
Thank you Rebecca for your amazing review, We are glad to know you enjoyed your meals in Hiku, the hotel was clean, modern & our staff were extremely helpful.We look forward to welcoming you back for another enjoyable stay.

10/10 Excelente

Leah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel is modern and well equipped. The room was large and comfortable. However, the staff person we spoke with was not very knowledgeable or helpful.
Se hospedó 2 noches en marzo de 2024
Respuesta de . el 27 mar. 2024
Kia Ora Leah,Thank you for taking the time to review us we are glad you enjoyed your stay wea are sorry to hear our staff member was not very helpful & apologise for any inconvenience caused. Thank you for choosing to stay with Sudima Kaikoura

10/10 Excelente

Jody

Viajó con su pareja
Le gustó: Servicios
Very happy with the service and the hotel experience
Se hospedó 1 noche en marzo de 2024
Respuesta de . el 19 mar. 2024
Thank you Jody for your kind words! We are glad to know you enjoyed your stay with us.Thank you for choosing to stay with Sudima Kaikōura

8/10 Bueno

Steve, Corsham

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This is probably the best hotel in this area. Do go and leave the hotel and turn right and enjoy the wonderful walks, in our opinion better than the whale watching. Swimming pool is not worth using but the food is good and as I say this is probably the best hotel. Do make sure you check out the Cinema !!
Se hospedó 2 noches en marzo de 2024
Respuesta de . el 19 mar. 2024
Kia Ora SteveThank you for your wonderful review of Sudima Kaikōura.We are delighted to know you enjoyed your stay & everything Kaikōura has to offer.We hope to welcome you back again soon.

10/10 Excelente

Chanel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Rooms were new and clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de . el 14 mar. 2024
Thank you Chanel for your feedback we are glad you found our rooms to be new & clean.Thank you for choosing to stay with Sudima Kaikōura

10/10 Excelente

Lisa, Glenhaven

Se hospedó 1 noche en febrero de 2024
Respuesta de . el 26 mar. 2024
Thank you for the 5 out of 5 rating Lisa!

10/10 Excelente

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
A near new property and it shows… lovely modern hotel, modern designed rooms, enough space and great bathroom. A great bar, restaurant area downstairs. Views from most, if not all rooms of the sea. We would definitely stay here again!
Se hospedó 1 noche en febrero de 2024
Respuesta de . el 22 feb. 2024
We are overjoyed to hear that you had a perfect stay at our hotel. Thank you for your glowing review and your generous rating. We are delighted to hear that you liked our modern design, spacious rooms, great bathroom, bar, restaurant, and sea views. We are honored to have you as our guest and we look forward to seeing you again soon

2/10 Terrible

Nils Erik

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
AVOID BOOKING THROUGH "LAST MINUTE" - A TRUELY NON PROFESSIONAL AGENT. Booked through agent "Last minute" but made a mistake, tried to correct it minutes later but the agents office was closed over the weekend and the front office at the hotel was not allowed to correct the reservation. Had to make and pay for a new reservation. Front office tried to arrange a refund when the weekend had passed but failed. The agent just sent an AI generated standad nonsense letter.
Se hospedó 1 noche en enero de 2024
Respuesta de . el 22 feb. 2024
Kia Ora Nils,We are very sorry to hear about your frustrating experience with your booking. We apologise for the inconvenience & appreciate your feedback we will use it to improve our communication and coordination with them. We are glad to hear that you were able to make a new reservation with us and that our front office staff tried to help you with the refund. Thank you for choosing us

10/10 Excelente

Robert N

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location, very clean and comfortable hotel, great food in the restaurant and friendly and efficient staff
Se hospedó 1 noche en febrero de 2024
Respuesta de . el 22 feb. 2024
We are overjoyed to hear that you had a perfect stay at our hotel. Thank you for your glowing review and your generous rating. We are delighted to hear that you liked our location, cleanliness, comfort, food, and staff. We are honored to have you as our guest and we look forward to seeing you again soon

10/10 Excelente

Sue

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely fresh rooms. Easy walk to centre. Nice restaurant. Friendly staff. On-site parking
Se hospedó 2 noches en enero de 2024
Respuesta de . el 22 feb. 2024
We are thrilled to hear that you loved our hotel. Thank you for your wonderful review and your generous rating. We are happy to hear that you liked our fresh rooms, central location, nice restaurant, friendly staff, and on-site parking. We are honored to have you as our guest and we look forward to seeing you again soon

10/10 Excelente

Stefan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Modern hotel with clean rooms and a great location to walk to interesting sights and restaurants. Would definitely come back!
Se hospedó 2 noches en diciembre de 2023
Respuesta de . el 22 feb. 2024
Kia Ora Stefan, Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel and appreciated our clean rooms, great location, and nearby attractions. It was a pleasure to have you as our guest and we hope to see you again soon. Thank you for choosing us and for sharing your positive feedback

8/10 Bueno

Angela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property in excellent position Only quirk was size of bathroom bench Otherwise very tidy
Se hospedó 1 noche en enero de 2024
Respuesta de . el 22 feb. 2024
Thank you for your kind words. We are thrilled to hear that you enjoyed the excellent position of our property and found it very tidy. We apologise for the inconvenience caused by the size of the bathroom bench. We appreciate your feedback. Thank you for choosing us and we hope to see you again soon

10/10 Excelente

David

Viajó con su familia y niños pequeños
Kids loved the pool, close to everything you need
Se hospedó 2 noches en enero de 2024
Respuesta de . el 22 feb. 2024
Thank you for your lovely review. We are so happy to hear that your kids loved our pool and that you found our location convenient. We are glad that you had a wonderful stay with us and that we met your needs. We hope to welcome you and your family again soon

10/10 Excelente

Lyn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The only thing we could criticize was that the windows needed to be cleaned. Everything else was great - thanks.
Se hospedó 2 noches en enero de 2024
Respuesta de . el 16 ene. 2024
Thank you for taking the time to leave a review! We’re glad to hear that you enjoyed your experience with us. We apologise for the inconvenience caused by the windows not being cleaned. We have a building & window wash scheduled & due to be done very soon. We appreciate your feedback and hope to see you again soon!”

10/10 Excelente

Craig

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay!
Se hospedó 1 noche en enero de 2024
Respuesta de . el 16 ene. 2024
Thank you Craig for your positive feedback! It’s always great to hear that our guests enjoyed their stay. We hope to see you again soon!

8/10 Bueno

Jeff

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good place to stay in Kaikoura
Had an amazing stay. I would have rated a 5 star, but when booking, the reservation was for an ocean view room but the hotel came back and said no, it wasnt when it clearly said so on the Hotels.com site. The person who I was communicating with seemed rather unhelpful and said "would try to fit into a sea view room" but that wasnt confirmation enough and when I tried to get a definite answer or a contact persons name, I didnt get any replies... so rather disappointing on the customer service side. In the end, i contacted Sudima help desk at head office and they came back with confirmation it was a sea view room which we were pleased this was confiemed. The staff on the front desk were very nice and helpful. Enjoyed our stay.
Se hospedó 1 noche en enero de 2024
Respuesta de . el 16 ene. 2024
Thank you for taking the time to leave a review. We’re glad to hear that you enjoyed your stay with us. We apologise for the inconvenience caused by the miscommunication regarding the room reservation. We understand how important it is to have a clear understanding of the room type and view when making a reservation. We will make sure to address this issue with our team and ensure that it doesn’t happen again. We appreciate your feedback and hope to see you again soon! If you have any further concerns, please don’t hesitate to contact us. We are always here to help.

10/10 Excelente

Ruth

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de . el 16 ene. 2024
Thank you Ruth for the 5 out of 5 rating!

10/10 Excelente

Courtney

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent stay
Se hospedó 1 noche en enero de 2024
Respuesta de . el 16 ene. 2024
Thank you Courtney for your positive feedback! It’s always great to hear that our guests enjoyed their stay. We hope to see you again soon!

10/10 Excelente

Konrad

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful modern hotel overlooking the beach. Excellent buffet breakfast with a wide array of delicious food. Friendly staff.
Se hospedó 1 noche en enero de 2024
Respuesta de . el 16 ene. 2024
Kia Ora Konrad,Thank you for your positive feedback! We’re glad to hear that you enjoyed your stay with us and that you found our buffet breakfast to be excellent. Our staff takes pride in providing friendly and attentive service to all our guests. We hope to see you again soon!

10/10 Excelente

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Recommend to stay
Excellent ocean view, friendly staff, great restaurant who accommodated last minute New Year’s Eve dinner.
Se hospedó 3 noches en diciembre de 2023
Respuesta de . el 16 ene. 2024
Thank you Michael for your positive feedback! We’re glad to hear that you enjoyed your stay with us and that you found our restaurant to be great. Our staff takes pride in providing friendly and attentive service to all our guests. We thank you for choosing to stay with Sudima Kaikoura

10/10 Excelente

Lewis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de . el 16 ene. 2024
Kia Ora Lewis - We appreciate your 10 out of 10 review!

10/10 Excelente

Vicki

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de . el 16 ene. 2024
We appreciate the 5 out of 5 review!

10/10 Excelente

Kelly

Se hospedó 2 noches en enero de 2024
Respuesta de . el 16 ene. 2024
Thank you Kelly for your review!!

8/10 Bueno

Claire

Le gustó: Personal y atención, estado de la propiedad e instalaciones
One thing that ruined the stay was opening the bed and finding stains on the sheet, apart from that everything else was great.
Se hospedó 1 noche en enero de 2024
Respuesta de . el 16 ene. 2024
Thank you for taking the time to leave a review. We’re glad to hear that you enjoyed your stay with us. We apologise for the inconvenience caused by the stained sheets. We understand how important it is to have clean and comfortable bedding. We will make sure to address this issue with our housekeeping team and ensure that it doesn’t happen again. We appreciate your feedback and hope to see you again soon!

8/10 Bueno

Joel

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Beautiful property and great location. But the attitude of the staff at the restaurant was not great at all. There was nothing indicating you had to wait to be seated, the restaurant was nearly empty so my wife and I went and sat down. An employee came up and asked what we were doing, we said we were sitting down for dinner. Employee then said the table we were at was reserved (nothing indicating as such) and were told to take a seat at the bar. Ok cool, no worries. We do this, place an order, then get told we can't order dinner at the bar, despite the employee who moved us telling us as much. We ended up walking to a nearby restaurant for diner. When we returned, sure enough the original table we sat at and the one adjacent to it were both still empty and clean.
Se hospedó 1 noche en enero de 2024
Respuesta de . el 16 ene. 2024
Thank you for taking the time to leave a review. We’re glad to hear that you enjoyed the beautiful property and great location. We apologise for the miscommunication in the restaurant. We understand how important it is to provide friendly and attentive service to all our guests. We will make sure to address this issue with our team, We thank you for choosing to stay with Sudima Kaikoura,

6/10 Aceptable

Rachael

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
The restaurant and bar staff struggled to cope, like watching faulty towers, salad didn’t arrive, wrong drinks arrived. Meal was very average, not good value. Buffet breakfast was very expensive for what it was. $35 per head is crazy. Check-in staff were great.
Se hospedó 1 noche en diciembre de 2023
Respuesta de . el 22 feb. 2024
Kia Ora Rachael,We are very sorry to hear that you had a disappointing experience at our restaurant and bar. We apologise for the mistakes with your salad and drinks, and for the quality of the meal. We strive to provide excellent food and service to our guests, but we clearly failed to do so in your case.We appreciate your feedback and we will use it to improve our operations and training. We are glad that you had a positive experience with our check-in staff. They are always happy to welcome and assist our guests. We hope that they were able to make your stay more comfortable and enjoyable.Thank you for choosing our hotel and for sharing your honest review. We hope that you will give us another chance to serve you better in the future.

10/10 Excelente

Ian

Se hospedó 2 noches en diciembre de 2023
Respuesta de . el 22 feb. 2024
Thank you Ian for the 5 out of 5 rating

8/10 Bueno

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de . el 22 feb. 2024
Thak you for your review Mark!

10/10 Excelente

AURELIA

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Un petit havre de paix, en bord de l’eau. Vous êtes accueillis avec le sourire. La chambre est propre, spacieuse et la literie confortable. Le petit déjeuner buffet est de bonne qualité. Il est possible de manger au restaurant ou au bar de l’hôtel. Nous avons vraiment apprécié la quiétude du lieu et le professionnalisme du personnel, toujours souriants.
Se hospedó 1 noche en diciembre de 2023
Respuesta de . el 22 feb. 2024
I am delighted to read your positive feedback on your stay at our hotel. Thank you for choosing our establishment and for enjoying our location, our welcome, our room, our breakfast, our restaurant and our bar. We are glad to know that you found our place peaceful and our staff professional and smiling. We hope to see you again soon and make your stay even more enjoyable

10/10 Excelente

AURELIA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de . el 22 feb. 2024
We love the 5 out of 5!

10/10 Excelente

Cristiane

Se hospedó 1 noche en diciembre de 2023
Respuesta de . el 22 feb. 2024
Thank you for the 10 out of 10!

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean and moderm
Clean, modern, well situated
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A very nice, new, and clean hotel! We had a great stay while in Kaikoura!
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Margaret, Brooklyn

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice property. Staff was very friendly and accommodating.
Se hospedó 1 noche en diciembre de 2023
Respuesta de . el 9 dic. 2023
Thank you David for the 5 out of 5!

8/10 Bueno

Fiona

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room size was good. Insufficient towel rails in bathroom
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Margaret

Le gustó: Limpieza, personal y atención, servicios
Fantastic location with a wonderful restaurant. But, I learned something from the desk attendant on my second night when I had the worst sleep of my life. Apparently birds dive into the A/C units on the roof (attracted to the light at night) so the units randomly need service because the grates around the fans bend into the fan blades and the units vibrate SUPER loudly. Staff kindly tried to get me into the only other available room on the floor below mine, but you could still hear and feel it from there. A lot of people lost sleep that night. A beautiful hotel, but the bird smashing thing happens frequently so you have a solid chance of losing sleep if you're 'lucky' enough to be there when it happens. No comp on the room, of course. ;)
Se hospedó 2 noches en diciembre de 2023
Respuesta de . el 9 dic. 2023
Kia Ora Margaret,We are delighted to hear you enjoyed dining in Hiku, We are sorry to hear you had a sleepless night.We do appreciate your feedback & will investigate the matter further to ensure no more sleepless nights for our future guests

10/10 Excelente

Aaron K

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de . el 9 dic. 2023
Thank you Aaron for the 10 out of 10!

8/10 Bueno

Meryl

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
loved it ... but a few things missing in the rooms no mirror outside of bathroom(made it hard to get ready if someone in the bathroom), no bedside lamps, no bathrobes, 2 vents in ceiling giving cooking smell in room.
Se hospedó 2 noches en diciembre de 2023
Respuesta de . el 9 dic. 2023
We are glad to hear you enjoyed your stay, Thank you for bringing the smell in the vents to our attention.We do appreciate your feedback & thank you for choosing to stay with Sudima Kaikōura

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Check in staff and restaurant staff very helpful, making an enjoyable stay
Se hospedó 2 noches en noviembre de 2023
Respuesta de . el 29 nov. 2023
Thank you John for taking the time to review us!

10/10 Excelente

Diana

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect location and nice and quiet
Se hospedó 3 noches en noviembre de 2023
Respuesta de . el 29 nov. 2023
Thank you Diana!

10/10 Excelente

Stewart, Mount Stuart

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Classy new fresh hotel. Spacious and modern stylish rooms
Se hospedó 1 noche en noviembre de 2023
Respuesta de . el 18 nov. 2023
Thank you Stewart for the positive review!

10/10 Excelente

Jayne

Se hospedó 1 noche en noviembre de 2023
Respuesta de . el 9 dic. 2023
Thank you Jayne for your review!

10/10 Excelente

mitchum

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2023
Respuesta de . el 15 nov. 2023
Thank you for the 10 out of 10!

10/10 Excelente

Anne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de . el 15 nov. 2023
Thank you Anne for the 5 out of 5!

10/10 Excelente

Cathy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Tranquil sea view enjoyed sitting at the window gazing out to sea
Se hospedó 1 noche en noviembre de 2023
Respuesta de . el 18 nov. 2023
Glad to hear you enjoyed the views of the sea! Thank you for choosing to stay with Sudima Kaikōura