We went on a family vacation (4 families with separate condo's all at the Papakea Resort). The Resort grounds are beautiful and very well maintained. There is little to no sand beach at Papakea. But you can walk down one or two resorts for good beach access.
Unfortunately when we arrived our property management company, Chase N Rainbows, had given the front desk the wrong dates. The check-in staff could not reach them and could not confirm our dates or if the condo was cleaned before we entered. Since we had our confirmation email we were given the keys. Thankfully the condo was clean and ready for our arrival. Chase N Rainbows responded via text about an hour after we were given access.
The condo was clean but in major need of TLC and upgrades. The furniture was very worn. The screens needed to be cleaned and the window shades were damaged. Most of the details we were okay with until we saw the other condos (rented through other property managers). The other condos were beautifully renovated with working appliances, newer furniture and better equipped kitchens. Our garbage disposal didn't work, the floors were lifting and created a tripping/pinch hazard if you were walking in bare feet and the air conditioner didn't reach to the Master bedroom. The patio had an amazing view but was dirty and the furniture was very worn.
Upon check out, we didn't receive a check-out text from housekeeping and the number given was incorrect. Still no word as of this review.