We had a wonderful time here! 6 adults, 2 kids, and a dog had plenty of space and loved and enjoyed all the amenities of the property. We got in just fine and really liked using the online guide. Best part was seeing the sky light up at night from the hammock and venturing out on the little walk just outside the fence. We heard coyotes and saw lots of quail and jackrabbits - really peaceful.
My one complaint is regarding the bathroom power not working in the casita. I figured since it was an urgent matter calling would be easier than emailing, but the person who answered the phone did not seem to want to help. I said I was on one of their properties and needed assistance with the electricity not working. They replied, with a sigh, "I don't know which property you're staying at. What's the name of the property?" I replied with the address of the property since I didn't know the "name" offhand, and they responded, with a larger sigh, "That's not the name." I paused and then found the "name" finally - normally I would shrug this interaction off. But then when I explained the issue, I was asked if there was a man in the group with me who could help me find the electrical panel. It was one of the most unprofessional things anyone has said to me as a customer. I worked in customer service for almost a decade and have dealt with some frustrating humans and know it's a tough job, but I had a legitimate issue. Asking me to find a man to help me is not a helpful statement. There was no apology offered when I called this statement out. Eventually a handyman was sent out, and the handyman was very sweet and helpful. We received an email as well to further assist with the issue, and although the power still did not work when we checked out, they were able to offer alternatives. So, the issue did get worked out and we were ultimately very happy with the trip.
It was unfortunate that I thought calling on the phone would help. I sincerely hope the person who answered my call understands that the comment made me feel foolish and embarrassed, which is not the vibe I'm looking for on vacation!
Would I stay here again? In a heartbeat. But if there's an issue with anything, I'd send an email first.
