Una piscina al aire libre
Ver disponibilidad

Opiniones sobre Jinja Nile Resort

3.5 out of 5
Jinja Nile Resort
P O Box 1553, Jinja, Eastern Region

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 22 de 42 opiniones" "
Evaluación: 8 - Bueno. 13 de 42 opiniones" "
Evaluación: 6 - Aceptable. 4 de 42 opiniones" "
Evaluación: 4 - Mediocre. 2 de 42 opiniones" "
Evaluación: 2 - Terrible. 1 de 42 opiniones" "

8,8/10

Limpieza

9,0/10

Personal y atención

8,2/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Shannon

Le gustó: Servicios
Such a lovely place and so peaceful. Everything was wonderful and the staff are amazing. We will definitely be back again.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Lyndon

Ok view of the Nile. Poor dining options.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Charles

Se hospedó 1 noche en febrero de 2024

8/10 Bueno

JESS, Tulsa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful view of the River Nile. Pool was closed for renovations and we were not in informed prior. Friendly staff and excellent food.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great. The staff are very friendly and housekeeping was great as well. The restaurant food was great as well as the included breakfast. My only complaint is that the pool area was under renovations. I wish that would have been advised at the time of booking. But, it needed to be done and in a few weeks the pool area will be completly remodled for the summr guests.
Se hospedó 3 noches en enero de 2024

10/10 Excelente

justus

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Elena

Se hospedó 7 noches en enero de 2024

2/10 Terrible

Evelyn

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Alethia

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Karim

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Karim

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s right at the Neil river, very good staff.
Se hospedó 1 noche en septiembre de 2023

4/10 Mediocre

PAUL

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
The staff are very pleasant but not managed well. I stayed in two rooms due to problems with Wifi and A/C. Housekeeping is inconsistent - either lacking a checklist for each room changeover or the team leader is not checking. Reception says they will do something then forgets; remind them bt they don't call back. I then discovered that the team does not keep a logbook - a basic of hotel front desk management. The phone number of hotel sent with reservation is no longer their phone management did not update the listing. The phone on Google no one picked up during nine calls I made form 8 pm to 10 pm. So many maintenance issues I can't list them here. One example -cracked tiles, big ones, around the swimming pool - a hazard to guest's toes but again shows no management leadership. In its day it was a four start but has sunk to a three star product.
Se hospedó 2 noches en junio de 2023

4/10 Mediocre

Beyers

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bad stay at Nile resort
Dirty room, mattress old, service not good at all.
Se hospedó 2 noches en junio de 2023

8/10 Bueno

Daniel

Viajó en grupo
Le gustó: Estado de la propiedad e instalaciones
Beautiful place
Se hospedó 10 noches en mayo de 2023

8/10 Bueno

Neema

Viajó con su familia
Le gustó: Limpieza, personal y atención
Loved the gardens. The staff was helpful and polite and the food was good . The rooms could use an update though.
Se hospedó 1 noche en abril de 2023

8/10 Bueno

Fred

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en abril de 2023

6/10 Aceptable

Deborah

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was clean and breakfast was well diversified and staff was good.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wonderful stay at the Jinja Nile Resort
I had a wonderful stay at the Jinja Nile Resort! I thought the food was very good, the place was clean, and the rooms were very nice. I slept great here because it was quiet and the AC worked unlike other places I stayed. The staff here were unbelievably helpful. I had an unexpected emergency and they had to take me to the hospital for an overnight stay and bring me back. They were very caring and helpful. I highly recommend this resort!
Se hospedó 3 noches en febrero de 2023

10/10 Excelente

Stefan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Relaxing stay
Great stay, friendly staff.
Se hospedó 2 noches en febrero de 2023

8/10 Bueno

Samira

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en enero de 2023

6/10 Aceptable

Nina

Le gustó: Limpieza, estado de la propiedad e instalaciones
Check in was extremely poor - when our tourist van drove up to the entrance, there was no doorman/valets to greet and help with luggage which had to be dragged down a few steps and a long entry way. Worse yet was the check in staff - a woman working on the computer who did not even acknowledge our presence and kept us waiting about five minutes. She SHOuLD have had the courtesy to say hello and excuse the fact that she had to finish something. Then, the “Nile view room” had a large wide tree in the middle of the view! Tried to change to a better room but was too not offered another less than optimal view so stayed put. What was great was the housekeeping staff and room service. Housekeeping was very helpful, bringing a hair dryer, tissues and extra soaps. Room service was also great creating a custom drink!
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Laura

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
very good as a ugandan let the cost of residence be user friendly
Se hospedó 1 noche en agosto de 2022
Respuesta de Guest Relations Manager el 6 sept. 2022
Hi Laura, Greetings of the day!Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

10/10 Excelente

Drew

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing throughout, food, service and building, WiFi was not the best needed to request a router in my room, but if You're only using one device you should have no problems
Se hospedó 11 noches en agosto de 2022

10/10 Excelente

DeAnn

Se hospedó 1 noche en agosto de 2022
Respuesta de Guest Relations Manager el 6 sept. 2022
Hi DeAnn, Greetings of the day!We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon.Thank you.

8/10 Bueno

Neeta

Viajó en grupo
Le gustó: Limpieza, personal y atención
The Wi-Fi and the food needs improvement. The staff was very helpful. Manish went out of his way to provide us a router for our room. The overall experience was pleasant.
Se hospedó 2 noches en julio de 2022
Respuesta de GM el 28 jul. 2022
Hi Neeta, Greetings of the day! Thank you for choosing to stay at Jinja Nile Resort and for bringing your review to our attention. It is with great concern to note that you were not fully satisfied with our service. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back. Thank you.

8/10 Bueno

Muhanganei, Centurion

Le gustó: Limpieza, personal y atención
The resort location is super, variety of breakfast as well as excellent customer service by all hotel staff, they are prompt and willing to assist at all times, however the hotel is quite old and management should also invest resources in maintenance to keep up with standards. The bathrooms are really not up to standard and needs serious maintenance. Looking at Jinja and other accommodation around, this resort is the best but more can be done.
Se hospedó 2 noches en junio de 2022
Respuesta de GRM el 11 jun. 2022
Hi Muhanganei, Greetings of the day! We are so pleased to learn that we were able to delight you with all our services at the resort and provide you with an enjoyable stay with us. However we have noted the highlighted points for further action. Hope to see you again very soon. Thanks! Regards, Team - Guest Relations

10/10 Excelente

soumitra

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Business Trip to Jinja
Excellent location and ambience. However the property needs maintenance & up keeping
Se hospedó 1 noche en mayo de 2022
Respuesta de GRM el 11 jun. 2022
Hi Soumitra, Greetings of the day! Thank you for sharing your review. We are delighted to know that our service surpassed your expectations. We are truly delighted to hear about your feedback. However we have taken a note of the highlighted points for further improvement. We all look forward to having you visit us again. Thanks! Regards, Team - Guest Relations

8/10 Bueno

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2022
Respuesta de GRM el 6 may. 2022
Dear Guest, Greetings of the day! We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Thanks & regards, Team - Guest Relations

8/10 Bueno

Rajab

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en abril de 2022
Respuesta de GRM el 29 abr. 2022
Dear Rajab, Greetings from Jinja Nile Resort ! We appreciate knowing we could make your experience at Jinja Nile Resort a happy one. Our endeavour at the hotel is to provide best-in-class service to our guests and we are glad to learn that we lived up to your expectations. We look forward to the pleasure of your continued visits Thanks & regards, Guest Relations Team

10/10 Excelente

Musab

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2022
Respuesta de GRM el 22 mar. 2022
Hi Musab, Greetings of the day! We appreciate knowing we could make your experience at Jinja Nile Resort a happy one. Our endeavor at the hotel is to provide best-in-class service to our guests and we are glad to learn that we lived up to your expectations. We look forward to the pleasure of your continued visits. Kind regards, Team - Guest Relations

10/10 Excelente

Shamim

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Receptionist staff were amazing 😍
Se hospedó 1 noche en febrero de 2022
Respuesta de GRM el 19 feb. 2022
Hi Shamim, Greetings of the day! Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit. Thank you Kind regards, Team - Guest Relations

8/10 Bueno

Peace Ahumuza

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quiet and calm
Se hospedó 2 noches en enero de 2022
Respuesta de GRM el 19 feb. 2022
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the service and had a pleasant stay. Your kind words encourage us to do better and strive for perfection. Thank you. Kind regards, Team - Guest Relations

10/10 Excelente

Shamim

Se hospedó 1 noche en enero de 2022

10/10 Excelente

Shamim

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Receptionist staff were so amazing 😍
Se hospedó 1 noche en enero de 2022
Respuesta de GRM el 19 feb. 2022
Hi Shamim, Greetings of the day! Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit. Thank you. Kind regards, Team - Guest Relations

10/10 Excelente

Mesaab alenzi

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2022
Respuesta de GRM el 25 ene. 2022
Dear Mesaab, Greetings of the day! Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit. Thank you Kind regards, Team - Guest Relations

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It generally a great stay. Staff were very friendly and helpful
Se hospedó 1 noche en enero de 2022
Respuesta de GM el 19 ene. 2022
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the service and had a pleasant stay. Your kind words encourage us to do better and strive for perfection. Thank you. Regards, Team - Guest Relations

8/10 Bueno

Peter

Se hospedó 1 noche en noviembre de 2021

8/10 Bueno

Peter

Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Shamim

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2021

10/10 Excelente

Ahmed

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2021
Respuesta de GM el 6 sept. 2021
Hi Ahmed, We would like to thank you for taking the time to share with us your kind rating regarding your visit and experience at Jinja Nile Resort. Hope to have more opportunities in future to welcome you back. Kind regards, General Manager

10/10 Excelente

Charles

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wonderful oasis
Beautiful resort, wonderful rooms and service. All the staff were very accommodating and attentive. Wish we could have stayed longer
Se hospedó 1 noche en abril de 2021
Respuesta de Jinja Nile Resort el 7 may. 2021
Dear Charles, Thank you very much for choosing to stay at Jinja Nile Resort. We are glad that you enjoyed your stay with us and wonderful rooms, attentive staff and great service added value to your experience. we look forward to welcoming you again. With sincere regards, Bernard Gichobi Genreal Manager Jinja Nile Resort

6/10 Aceptable

Cliente verificado

Viajó con su pareja, Viajó con su familia
Le gustó: Personal y atención
Liked the individual cottage type setup. Dint like that the AC kept malfunctioning and eventually stopped despite the staff trying to sort it. Also there were many lake flies that enjoying the outdoor balcony area was impossible. Many of the amenities need an upgrade.
Se hospedó 1 noche en abril de 2021
Respuesta de Jinja Nile Resort el 7 may. 2021
Dear Guest, Thank you very much for choosing to stay at Jinja Nile Resort and posting your sincere rating. although it was with concern to note that you were not satisfied with your experience. Your rating has been taken into serious consideration and evaluated upon with our team. Hope you could give us another opportunity to welcome you back and prove that we can serve you better. With sincere regards, Jinja Nile Resort