Dear Juan, Thank you for choosing us and sharing your feedback. We are glad you had a positive experience at Extended Stay America! Thank you for your kind feedback, and we hope to welcome you back again soon for another enjoyable stay.Sincerely,Hotel Management

Dear Linette, We're delighted to hear that you liked your stay at Extended Stay America! Your positive feedback about our safe facility and helpful employees is greatly appreciated. Providing a secure and supportive environment for our guests is our priority. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear vidal, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Cynthia, Thank you for being our guest. Starting your day with a good breakfast is essential, so we apologize that you didn't have a good experience. We assure you we will look into what does not sound like a typical experience. We aim to ensure all our guests can enjoy our complimentary amenities. Thank you for bringing this to our attention so we can continue to improve our hotel. Safe Travels!Sincerely,Hotel Management

Karina, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. We do not take these concerns lightly, especially with the cleanliness of our property, as this is an essential priority. We will discuss your feedback with our front desk and housekeeping team to address it appropriately. We are grateful for your thoughts on these matters and your patience. We hope you will give us another chance to provide you with the service you deserve. Thank you again for being our guest, and we wish you safe travels. Sincerely, Hotel Management

Thank you for taking the time to share your impressions of Extended Stay America. We are delighted to know how much you enjoyed our service provided by our courteous staff, and we appreciate you highlighting this in your review. It was a pleasure having you as our guest, and we look forward to your next stay whenever you visit this area. Sincerely, Hotel Management

Angie, thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management

Carlos, thank you for your review. We regret the inconvenience you experienced at the time of check-in due to the third party website. We hope you will revisit us. Sincerely, Hotel Management

Oswaldo, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We appreciate your recommendation and hope to welcome you back soon. Sincerely, Hotel Management

THANK YOU

WE THANK YOU FOR YOUR POSITIVE FEEDBACK, WE LOOK FORWARD TO YOUR BUSINESS AGAIN

Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management

Dear Andrelina, We apologize for the discomfort caused by the lack of proper heating in your room and understand the importance of ensuring a cozy environment for our guests. Your feedback about the breakfast options has been noted, and we will reevaluate them to better meet your expectations. Thank you for bringing these concerns to our attention, as they help us improve our services. We hope to offer you a more enjoyable stay if you return to the area.Sincerely,Hotel Management

Dear Marlon, Thank you for sharing your recent stay experience with us. We sincerely apologize for the disappointment you encountered. Maintaining cleanliness and guest comfort are paramount; we are taking additional precautions to address your concerns. Please note that housekeeping is provided weekly at our extended stay property, and we apologize for any inconvenience this may have caused. Towel exchanges are available at the front desk upon request. Furthermore, we appreciate you bringing the lamp issues to our attention, and our maintenance team will address them promptly. We hope to have the opportunity to provide you with the exceptional hospitality you deserve on your future visits to the area.Sincerely,Hotel Management

Dear Evelyn, Thank you for taking the time to write a review of your stay. We're sincerely sorry about your negative experience at our property. Providing seamless service is our priority, and we regret any inconvenience caused by the delay in accessing your room. Your feedback is invaluable, and we'll address this issue with our team to prevent recurrence. We appreciate your patience and hope to have the opportunity to restore your confidence in us in the future.Sincerely,Hotel Management

Dear April, We appreciate your feedback on your stay at Extended Stay America. We're glad you found the bed and bathroom clean and comfortable and enjoyed your overall stay. However, we apologize for the inconvenience you encountered with the room's condition. Your comments are valuable, and we'll address them to ensure a better experience for our guests. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear CARLOS, Thank you for sharing your review. We are genuinely sorry about the unsatisfactory conditions you encountered during your stay. It is deeply concerning to learn about the cleanliness issues you experienced. This falls well below the standards we strive to maintain for our guests. Rest assured, we take these matters seriously and will address them promptly with our housekeeping team to prevent such incidents from occurring in the future. Your feedback is invaluable, and we appreciate you bringing these issues to our attention. We hope to make it right for you in the future.Sincerely,Hotel Management

Dear Idris, Thank you for sharing your experience at Extended Stay America. Although we are glad your overall stay was pleasant, our guest's comfort is paramount, and we apologize for any inconvenience caused by maintenance issues, especially the door. Rest assured, we will fix this immediately to ensure a peaceful stay for all guests. Thank you for bringing this to our attention, and we hope to welcome you back for a more tranquil experience.Sincerely,Hotel Management

Dear Marc, Thank you for taking the time to share your feedback with us. We genuinely value your input and apologize if your recent experience while traveling with children didn't meet your expectations. Ensuring a welcoming environment for all guests is our priority, and we'll carefully consider your comments to make improvements. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management

Dear Patricia, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Our front desk team can help you to improve your experience. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Denise, Thank you for your comments regarding your time with us. We are sorry to learn about the inconvenience. Our front desk is always available to assist you and maximize your stay. Had we had the opportunity to resolve your problems while you were here, we would have been more than happy. Please return and allow us the opportunity to welcome you back the next time you visit the area.Sincerely,Hotel Management

Dear Tonisha, We sincerely apologize for any inconvenience you experienced during your recent stay. As an extended stay property, we have a standard practice of providing housekeeping service every week. However, we understand this may not align with every guest's needs, and we sincerely regret any frustration this may have caused. Please know that housekeeping services are always available for a nominal fee upon request. We understand your concerns regarding the cleanliness of your room and the inconvenience of retrieving amenities from the front desk. Your feedback is invaluable, and we will address these issues with our team to ensure a more seamless experience for our guests. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Ari, We sincerely apologize for your disappointing experience during your recent stay. Your feedback is invaluable, and we regret falling short of meeting your expectations. Please know that we take cleanliness and maintenance for guest comfort seriously and will address the issues you have highlighted to ensure they are promptly resolved. We understand your concerns and share your disappointment. We would be grateful for another opportunity to provide you with the exceptional stay you deserve. Please consider giving us another chance to exceed your expectations in the future. Thank you for bringing these matters to our attention.Sincerely,hotel Management

Dear Dylan, We regret to hear about your experience with the musty smell in the room. While we strive to maintain a clean and comfortable environment for our guests, we understand that issues like this can occur from time to time. Your feedback is valuable, and we will address this matter promptly to ensure a more pleasant stay for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,hotel Management

Dear Julia, Thank you for choosing us and taking the time to share your feedback. We sincerely apologize for falling short of your expectations in terms of cleanliness and amenities. We typically keep most kitchen items at the front desk and apologize for the lack of information. We appreciate your acknowledgment of the comfortable bed and understand your frustration with the overall experience. Rest assured, we are committed to improving our services to ensure a better stay for all our guests. We sincerely hope to welcome you back in the future for a more enjoyable experience.Sincerely,Hotel Management

Dear Michael, We appreciate your feedback regarding your recent stay. While we strive to provide a comfortable experience for all our guests, we understand that we may not meet everyone's expectations. We apologize for any inconvenience you may have experienced during your stay. Your feedback is valuable to us as we continuously work to improve our services and facilities. Should you decide to give us another opportunity, we would be delighted to ensure a more enjoyable stay for you. Thank you for choosing us for your accommodation needs.Sincerely,Hotel Management