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Opiniones sobre Aloft Secaucus Meadowlands

3 out of 5
Aloft Secaucus Meadowlands
460 Harmon Meadow Boulevard, Secaucus, NJ

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 470 de 722 opiniones" "
Evaluación: 8 - Bueno. 105 de 722 opiniones" "
Evaluación: 6 - Aceptable. 44 de 722 opiniones" "
Evaluación: 4 - Mediocre. 32 de 722 opiniones" "
Evaluación: 2 - Terrible. 71 de 722 opiniones" "

9,2/10

Limpieza

8,6/10

Personal y atención

8,4/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Melissa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Keys el 11 feb. 2024
Greetings Melissa,Thank you for your review. We hope to welcome you back soon.

10/10 Excelente

MONICA

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
In general terms the hotel was good, accessible and clean. The front desk staff was conspicuous by their absence, if you needed something they were never there, I stayed for 4 days and they didn't clean my room, those are the only things I didn't like. Otherwise the hotel is fine
Se hospedó 4 noches en diciembre de 2023
Respuesta de Keys el 18 feb. 2024
Dear Monica,Thank you for taking the time to share your feedback with us regarding your recent stay at Aloft Hotel Secaucus.We're pleased to hear that you found our hotel to be good, accessible, and clean. However, we sincerely apologize for the inconvenience you experienced with the availability of our front desk staff and the oversight in cleaning your room during your four-day stay. This is certainly not the level of service we aim to provide to our guests, and we understand the frustration this may have caused.Your comments have been shared with our management team to ensure that necessary improvements are made to address these issues and prevent similar occurrences in the future. We are committed to providing attentive and efficient service to all of our guests, and we regret that we fell short of your expectations in this regard.We hope that you will give us another opportunity to exceed your expectations and provide you with the exceptional experience you deserve during your next visit to our hotel. Please feel free to reach out to us directly if there is anything else we can assist you with.Thank you again for your valuable feedback, and we hope to welcome you back to Aloft Hotel Secaucus in the future.Best regards,

10/10 Excelente

Patricio

Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Carlos

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location and great breakfast
Se hospedó 4 noches en abril de 2022
Respuesta de Nathaly el 3 may. 2022
Thank you for taking the time to review our hotel; We appreciate the feedback and look forward to be of service to you again!

10/10 Excelente

Edwin

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo Perfecto regresaría si pensarlo
Se hospedó 3 noches en abril de 2022
Respuesta de Nathaly el 27 abr. 2022
Thank you for taking the time to review our hotel; We appreciate the feedback and look forward to be of service to you again!

10/10 Excelente

Roger

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Super
Se hospedó 1 noche en enero de 2022
Respuesta de Eric M el 18 ene. 2022
Thank you for taking the time to review our hotel; We appreciate the feedback and look forward to be of service to you again!

10/10 Excelente

Eris

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2021
Respuesta de Nathaly el 17 sept. 2021
Thank you .. We hope to see you again! Best wishes

10/10 Excelente

Miguel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2021

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Exeente hotel!
Se hospedó 1 noche en julio de 2021
Respuesta de -Nathaly el 7 jul. 2021
Thank you so much!

10/10 Excelente

Tanisha

Viajó con su familia y niños pequeños, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The vibe was dope! I loved the room, the decor, and the modern look. It was economically priced. Pet friendly was a major plus. The businesses around the area made it a destination spot, I would frequent again.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Tonya

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en abril de 2024

8/10 Bueno

karina

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Very good
Se hospedó 1 noche en abril de 2024
Respuesta de Keys el 28 abr. 2024
Dear Karina,Thank you for your feedback! We're pleased to hear that you had a positive experience during your stay. If there's anything we can improve upon to make your next visit even better, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!Best regards,

10/10 Excelente

Jessica

Viajó con su familia y niños pequeños
Very clean and friendly! Love it!
Se hospedó 1 noche en abril de 2024
Respuesta de Keys el 26 abr. 2024
Hi Jessica,Thank you so much for your glowing review! We're thrilled to hear that you found our hotel to be very clean and that you experienced friendly service during your stay. Providing a welcoming and comfortable experience for our guests is our top priority, so it's wonderful to know that we hit the mark with you.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back to Aloft Hotel Secaucus!Best regards,

10/10 Excelente

Michelle

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place!
Se hospedó 3 noches en abril de 2024
Respuesta de Keys el 17 abr. 2024
Dear Michelle,Thank you so much for the awesome review! We're thrilled to hear that you had a fantastic experience during your stay with us at Aloft Hotel Secaucus.Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations and make your visit enjoyable. If there's anything else we can do to make your next stay even better, just let us know!Looking forward to welcoming you back for another fun-filled stay with us soon!Warm regards,

10/10 Excelente

Jamil

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Keys el 17 abr. 2024
Hey Jamil,Thanks a bunch for the awesome rating! We're thrilled to hear that you had a fantastic experience during your stay at Aloft Hotel Secaucus. If there's anything else we can do to make your next visit even better, just give us a shout. Can't wait to have you back for another great stay!Best regards,

10/10 Excelente

jaylen

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Keys el 10 abr. 2024
Dear Jaylen,Thank you for your positive rating and feedback!We're delighted to hear that you had an enjoyable experience during your stay at Aloft Hotel Secaucus. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.If there's anything specific that you loved about your stay or any suggestions you have for improvement, please feel free to let us know. We're always here to ensure your future stays are just as wonderful.We look forward to welcoming you back soon!Best regards,

2/10 Terrible

Ishanae

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No house keeping. Wouldn't give me enough towels for my stay. Did not clean, while away.
Se hospedó 2 noches en abril de 2024
Respuesta de Keys el 11 abr. 2024
Dear Ishnae,Thank you for taking the time to share your feedback about your recent stay at Aloft Hotel Secaucus.We sincerely apologize for the inconvenience and disappointment you experienced regarding the housekeeping services during your stay. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.Your comments have been shared with our housekeeping team, and we will take immediate steps to address these issues to ensure they are not repeated in the future. Please know that your satisfaction is our top priority, and we are committed to making improvements based on your feedback.We value your business and hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,

6/10 Aceptable

Jhonny

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The only things i didnt like was the room/bathroom set up. You have literally a toilet slide door that my kids can easily move. Also whats most concerning is the noise in the hallway could be heard inside our room crystal clear. I thought the doors have some type of noise cancelling coating like most hotels would have.
Se hospedó 2 noches en marzo de 2024
Respuesta de Keys el 11 abr. 2024
Dear Jhonny,Thank you for taking the time to share your feedback about your recent stay at Aloft Hotel Secaucus.We appreciate your comments regarding the room and bathroom setup, as well as the noise from the hallway. Providing a comfortable and quiet environment for our guests is important to us, and we apologize for any inconvenience caused by these issues.We will review your feedback with our team to see how we can improve in these areas to ensure a more pleasant experience for our guests in the future.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a better experience.Warm regards,

10/10 Excelente

Haseeb

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Keys el 11 abr. 2024
Dear Haseeb,Thank you for your wonderful rating!We're thrilled to hear that you had a great experience during your stay at Aloft Hotel Secaucus. Your satisfaction is our top priority, and we're delighted that we met your expectations.

8/10 Bueno

Sylvain

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
L’hôtel est situé en bordure d’une autoroute. Nous avons été obligés de mettre des bouchons pour bien dormir. Demandez une chambre située du côté face de l’hôtel
Se hospedó 3 noches en marzo de 2024
Respuesta de Keys el 11 abr. 2024
Dear Sylvain,Thank you for sharing your feedback about your recent stay at Aloft Hotel Secaucus.We're pleased to hear that overall you had a positive experience during your stay. However, we apologize for any inconvenience caused by the noise from the nearby highway. Your suggestion to request a room located on the front side of the hotel is valuable, and we will ensure to communicate this to our future guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

6/10 Aceptable

Leshaun

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios
No cleaning services for a 4day/3night stay even though it was requested. Bathroom floor had a black sticky substance that kept oozing out. Might have been from a recent fix that was not done properly.
Se hospedó 3 noches en marzo de 2024
Respuesta de Keys el 11 abr. 2024
Greetings Leshaun,Thank you for taking the time to share your feedback about your recent stay at Aloft Hotel Secaucus.We sincerely apologize for the inconvenience and disappointment you experienced regarding the housekeeping services during your stay. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.Your comments have been shared with our housekeeping team, and we will take immediate steps to address these issues to ensure they are not repeated in the future. Please know that your satisfaction is our top priority, and we are committed to making improvements based on your feedback.We value your business and hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Excelente

Cheryl

Viajó con su familia
I loved the fact that not only was this hotel a 15-20 minute ride from New York, there was also a lot to do right in the area. Plenty of restaurants and shopping. My grandkids loved having an indoor pool as well! I would definitely recommend it and I’ll be staying here again!
Se hospedó 2 noches en marzo de 2024
Respuesta de Keys el 11 abr. 2024
Dear Cheryl,Thank you for your positive rating!We're delighted to hear that you had a pleasant experience during your recent stay at Aloft Hotel Secaucus. Your satisfaction is our top priority, and we're glad that we met your expectations.

8/10 Bueno

melissa

Se hospedó 2 noches en marzo de 2024
Respuesta de Keys el 17 abr. 2024
Hi Melissa,Thanks for sharing your feedback! We're glad to see you had a good time overall during your stay with us at Aloft Hotel Secaucus. If there's anything specific you think we could do to make your next visit even better, don't hesitate to let us know. We're always here to ensure your stay is top-notch. Looking forward to welcoming you back soon!Best regards,

10/10 Excelente

Tia

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I will definitely recommend to stay at the aloft . Very clean , restaurants nearby and parking
Se hospedó 3 noches en marzo de 2024
Respuesta de Keys el 11 abr. 2024
Dear Tia,Thank you for your outstanding rating!We're thrilled to hear that you had a fantastic experience during your stay at Aloft Hotel Secaucus. Your satisfaction is our utmost priority, and we're delighted that we could meet your expectations.We truly appreciate your patronage and look forward to welcoming you back for another outstanding stay in the future.

10/10 Excelente

Justen

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good location, free parking, friendly staff.
Se hospedó 2 noches en marzo de 2024
Respuesta de Keys el 11 abr. 2024
Dear Justen,Thank you for your excellent rating!We're thrilled to learn that you had a wonderful experience during your stay at Aloft Hotel Secaucus. Your satisfaction is our utmost priority, and we're delighted that we could meet your expectations.

10/10 Excelente

Ryan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was great
Se hospedó 1 noche en marzo de 2024
Respuesta de Keys el 11 abr. 2024
Dear Ryan,Thank you for your fantastic rating!We're thrilled to hear that you had a wonderful experience during your stay at Aloft Hotel Secaucus. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.Should you have any further feedback or if there's anything specific that contributed to your enjoyable stay, please feel free to share it with us. We truly value your patronage and hope to welcome you back for another outstanding stay in the future.

10/10 Excelente

Melissa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved my stay
Se hospedó 2 noches en marzo de 2024
Respuesta de Keys el 11 abr. 2024
Dear Melissa,Thank you for your excellent rating!We're delighted to hear that you had a wonderful experience during your stay at Aloft Hotel Secaucus. Your satisfaction is our top priority, and we're pleased that we could meet your expectations.We truly appreciate your patronage and look forward to welcoming you back for another outstanding stay in the future.

10/10 Excelente

BRIAN

Se hospedó 1 noche en marzo de 2024
Respuesta de Keys el 11 abr. 2024
Dear Brian,Thank you for your excellent rating!We're thrilled to hear that you had a fantastic experience during your stay at Aloft Hotel Secaucus. Your satisfaction is our utmost priority, and we're delighted that we could meet your expectations.We truly value your patronage and hope to welcome you back for another outstanding stay in the future.

10/10 Excelente

Devang

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice property...... we all like it.
Se hospedó 1 noche en febrero de 2024
Respuesta de Keys el 11 abr. 2024
Dear Devang,Thank you for your outstanding rating!We're thrilled to hear that you had a fantastic experience during your stay at Aloft Hotel Secaucus. Your satisfaction is our utmost priority, and we're delighted that we could meet your expectations.We truly appreciate your patronage and look forward to welcoming you back for another outstanding stay in the future.

10/10 Excelente

JOSIE, BRIDGEPORT

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My son and I stayed for only night but the desk representative was very welcoming and pleasant. The room was clean and had a nice view of the city. I would definitely go back.
Se hospedó 1 noche en febrero de 2024
Respuesta de Keys el 11 abr. 2024
Dear Josie,Thank you for your excellent rating!We're delighted to hear that you had a wonderful experience during your stay at Aloft Hotel Secaucus. Your satisfaction is our top priority, and we're pleased that we could meet your expectations.We truly value your patronage and hope to welcome you back for another outstanding stay in the future.

8/10 Bueno

Daiva

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Newer hotel but windows facing expressway and stays noisy all night long.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Keys el 21 feb. 2024
Dear Daiva,Thank you for sharing your feedback about your recent stay at Aloft Hotel Secaucus.We apologize for any inconvenience you experienced due to noise from the nearby expressway. We understand that a peaceful night's sleep is crucial for our guests, and we regret that we fell short of providing you with the quiet environment you expected.Please know that your comments have been shared with our management team.We appreciate your valuable feedback as it helps us to continuously improve our services. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience.Warm regards,

10/10 Excelente

nat

Le gustó: Limpieza, personal y atención
I love this locations rooms are clean staff are friendly I’m definitely booking another one
Se hospedó 1 noche en febrero de 2024
Respuesta de Keys el 21 feb. 2024
Dear Nat,Thank you for your glowing review!We're thrilled to hear that you loved your experience at our location. It's wonderful to know that you found our rooms to be clean and our staff to be friendly. Providing a comfortable and welcoming environment for our guests is our top priority, and we're delighted that we hit the mark during your stay.We truly appreciate your kind words and your loyalty. We can't wait to welcome you back for another fantastic stay!Warm regards,

10/10 Excelente

Edward, Parkville

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Front desk was extremely friendly and helpful. Loved how they had a EC charging station for my vehicle
Se hospedó 1 noche en febrero de 2024
Respuesta de Keys el 18 feb. 2024
Dear Edward,Thank you for your positive feedback regarding your recent stay at Aloft Hotel Secaucus!We're delighted to hear that you found our front desk team to be extremely friendly and helpful. Providing exceptional service to our guests is our top priority, and it's wonderful to know that we were able to meet your expectations in this regard.We're also glad to hear that you appreciated the convenience of our EV charging station for your vehicle. We strive to provide amenities that cater to the needs of all our guests, and we're pleased that this feature added value to your stay.We truly appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future!

10/10 Excelente

deanna

Se hospedó 3 noches en noviembre de 2023
Respuesta de Keys el 18 feb. 2024
Dear Deanna,Thank you so much for taking the time to leave such a glowing review of your recent stay at Aloft Hotel Secaucus! We're thrilled to hear that you had such a fantastic experience with us.It's wonderful to know that you enjoyed our modern and comfortable accommodations. Providing a relaxing and inviting atmosphere for our guests is always our top priority, and we're delighted that you found everything to your liking.Our team works hard to ensure that every guest feels welcomed and valued, so we're thrilled to hear that you received excellent service throughout your stay. Your kind words will be shared with our staff, who will be encouraged by your appreciation.We hope to have the pleasure of welcoming you back to Aloft Hotel Secaucus in the future. If there's anything more we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excelente

Eynat

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Colorful, big lobby. Complimentary coffee and tea. Friendly front desk
Se hospedó 1 noche en febrero de 2024
Respuesta de Keys el 11 feb. 2024
Greetings Eynat,Thank you so much for such a glowing review. We are glad to have hosted you and we look forward to welcoming you back.

4/10 Mediocre

Mary, Hanson

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios
Temp did not work. No one cleaned my room after a 4 day stay.
Se hospedó 3 noches en enero de 2024
Respuesta de Keys el 11 feb. 2024
Greeting Mary,Thank you for choosing to stay with us at Aloft Secaucus. I’m so sorry the thermostat in you room was causing you some issues. I wish we would’ve known, we definitely could’ve accommodated a change of room or having the engineer on duty make a visit to try to fix the thermostat. We do hope to welcome you back on the future.

10/10 Excelente

Yoshi

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Awesome aloft
From check in to check out the stay was great. Superstar Adriana greeting with her warm and beautiful smile set the pace, provided transportation information to New York and back Room was spacious and local food and shopping is close by and walking distance. Easy checkout to get me on my way.
Se hospedó 1 noche en enero de 2024
Respuesta de Keys el 11 feb. 2024
Greetings Yoshi,Thank you so much for choosing the Aloft Hotel Secaucus. It was our absolute pleasure to welcome you and we hope to welcome you back soon.

6/10 Aceptable

Taijai

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
What influenced my 3 stars was the lack of customer service. Every time I would go down to the front desk, no one was there or would come out if I had a question. Every time I sent a message to staff, they took forever to respond. My food I ordered from the hotel restaurant was not ready on time, prepared poorly, and didn’t taste good. It was an extremely limited menu to choose from and was late for me to walk to the nearby restaurants. I ended up using DoorDash to eat from while I’m at the hotel. I also did not like my hotel phone could not relay out to the front desk and there was no housekeeping when I indicated to be done every other day during my stay. Every time I would notice something, staff wouldn’t be around to answer my questions. This is usually my go-to hotel when I’m in the NJ/NYC area because staff made guests feel welcomed. I’ve stayed here multiple times without incident. I’m not sure if the property is experiencing a staff shortage, but it’s affecting customer service enough for me not to come back. If I could get my money back, I would. I know this not a five star hotel, but staff made it feel like a 5-star hotel…not anymore.
Se hospedó 3 noches en enero de 2024
Respuesta de Keys el 11 feb. 2024
Greetings Taijai,Thank you so much for your patronage over the years. I’m so sorry your experience this time was such a departure from the property you’ve come to love. We thank you for your comments and they have been shared with the team as we work hard to be a favorite in north jersey. We hope to welcome you back and thank you for your loyalty.

4/10 Mediocre

Charles

Se hospedó 1 noche en enero de 2024
Respuesta de Keys el 11 abr. 2024
Dear Charles,Thank you for taking the time to provide feedback about your recent stay at Aloft Hotel Secaucus.We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would like to understand more about the issues you encountered during your stay so we can address them appropriately.If you could kindly provide additional details about your experience or any specific areas where we fell short, we would greatly appreciate it. Your feedback helps us identify areas for improvement and ensures that we can provide a better experience for our guests in the future.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,

10/10 Excelente

Adriana

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This place is great exactly what I was looking for. Staff was really nice.
Se hospedó 1 noche en enero de 2024
Respuesta de Keys el 18 feb. 2024
Dear Adriana,Thank you very much for your kind words and for choosing to stay at Aloft Hotel Secaucus!We are thrilled to hear that our hotel was exactly what you were looking for during your visit. Providing a comfortable and welcoming environment for our guests is our utmost priority, and we are delighted that we could meet your expectations.Our team takes great pride in offering exceptional service, so we are thrilled to hear that you found our staff to be really nice. Your compliments will be shared with them, and I'm sure they will be delighted to know that their efforts made a positive impact on your stay.We hope to have the pleasure of welcoming you back to Aloft Hotel Secaucus in the future. If there is anything else we can do to enhance your experience during your next visit, please feel free to let us know.Warm regards,

2/10 Terrible

Jermaine

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Room floor had water coming up out of the tile and i slipped and fell and I put in a report at the desk and no one has contacted me yet
Se hospedó 2 noches en enero de 2024
Respuesta de Keys el 11 feb. 2024
Greetings Jermaine, We’ve attempted to reach out to you on multiple occasions. Unfortunately we were unable to connect with you. We hope you are well and hope to hear back from you.

10/10 Excelente

Eric

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Highly recommend Aloft!! This is hands down one of the best hotels we have ever stayed at. Staff was so friendly and helpful. The lounge area was so much fun
Se hospedó 4 noches en diciembre de 2023
Respuesta de Keys el 18 feb. 2024
Dear Eric,Thank you so much for your glowing recommendation and for choosing to stay with us at Aloft Hotel Secaucus!We're absolutely thrilled to hear that you had such a fantastic experience with us and that you consider us one of the best hotels you've ever stayed at. Providing exceptional service and creating memorable experiences for our guests are always our top priorities, and we're delighted that we hit the mark during your stay.Our team takes great pride in ensuring that every guest feels welcomed and valued, so we're thrilled to hear that you found our staff to be so friendly and helpful. Your kind words will be shared with them, and I'm sure they will be motivated by your appreciation.We're also delighted to hear that you enjoyed our lounge area and that it added to the fun of your stay. It's always wonderful to know that our guests are able to relax and unwind in our communal spaces.Thank you once again for your kind words and recommendation. We can't wait to welcome you back to Aloft Hotel Secaucus for another enjoyable stay!Warm regards,

10/10 Excelente

Luiz Fernando

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muito Satisfeiro
Atendimento de todos foi muito cuidadoso e com responsabilidade. Nos sentimos em casa com o acolhimento recebido. Fiquei muito surpreso positivamente com a atenção dispensada para toda minha família. Um elogio a todos que estavam na recepção.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Keys el 18 feb. 2024
Estimado Luiz,¡Muchas gracias por tus amables palabras y por habernos elegido para tu estancia en Aloft Hotel Secaucus!Nos llena de alegría saber que recibiste un atento y responsable servicio por parte de nuestro equipo. Nuestro objetivo es que cada huésped se sienta como en casa, y es maravilloso saber que logramos brindarte ese nivel de acogida durante tu estancia. Nos complace enormemente que tú y tu familia se hayan sentido tan bien atendidos.Transmitiremos tus elogios a todo nuestro personal de recepción. Saber que han dejado una impresión positiva en ti nos llena de satisfacción y nos motiva a seguir brindando un servicio excepcional.Esperamos tener el placer de recibirte nuevamente en Aloft Hotel Secaucus en el futuro. Si hay algo más en lo que podamos ayudarte para que tu próxima estancia sea igual de placentera, no dudes en hacérnoslo saber.¡Saludos cordiales,

10/10 Excelente

Dean

Viajó con su familia
Le gustó: Servicios
The desk managers on the morning shift is fantastic
Se hospedó 5 noches en diciembre de 2023
Respuesta de Keys el 18 feb. 2024
Dear Dean,Thank you for your feedback regarding our morning desk managers at Aloft Hotel Secaucus!We're thrilled to hear that you had such a positive experience with our team members. Providing excellent service to our guests is our top priority, and it's wonderful to know that our morning desk managers exceeded your expectations.We'll be sure to pass along your kind words to them, and I'm certain they'll be delighted to hear that their efforts made a positive impact on your stay.We appreciate your support and hope to welcome you back to our hotel soon!Best regards,

10/10 Excelente

Nakissa

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Keys el 18 feb. 2024
Dear Nakissa,Thank you so much for your fantastic 5-star review!We are delighted to hear that you had a wonderful experience during your stay at Aloft Hotel Secaucus. Our team works hard to provide exceptional service and create memorable experiences for our guests, so it's incredibly rewarding to receive such positive feedback.We truly appreciate your support and recommendation. We hope to have the pleasure of welcoming you back to our hotel in the near future!Warm regards,

10/10 Excelente

Carmen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We have come here a few time and its always great.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Keys el 18 feb. 2024
Dear Carmen,Thank you for your loyalty and for choosing to stay with us at Aloft Hotel Secaucus!We're thrilled to hear that you've had consistently great experiences during your visits with us. Providing a consistently excellent stay for our guests is our top priority, and it's wonderful to know that we've been able to meet your expectations each time.We truly value your continued support and look forward to welcoming you back for many more great stays in the future!Warm regards,

10/10 Excelente

Candace

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent
Loved the hotel. I will deff stay there next time and recommend this hotel Staff was extremely nice and helpful
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Kristin

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Leslie

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was such a cute place and i loved everything about it. Highly recommend if you're coming to visit NYC or new jersey.
Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

Brandon

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 2 noches en diciembre de 2023
Respuesta de Keys el 18 feb. 2024
Dear Brandon,We are deeply sorry to hear that your experience with us did not meet your expectations. Your satisfaction is incredibly important to us, and we would appreciate the opportunity to understand more about your concerns so that we can address them promptly.If you would be willing to share additional details about your stay, please feel free to reach out to our management team directly at [contact information]. We are committed to ensuring that all of our guests have a positive experience, and we value your feedback as it helps us to continuously improve our services.Thank you for bringing your concerns to our attention, and we hope to have the opportunity to make things right.Best regards,