The day before we were supposed to leave, we had to call because we never received a response or email regarding the gate pass / property door code. When we called Jurny (third party vendor) to get that information. We were then informed we had to pay a security deposit. We told them VRBO never mentioned anything in the property detail page. They insisted we give them our credit card number or they will cancel our reservations. While my wife was on the phone with them, I called the Guest Experience Team (listed on VRBO under this property). They said they were having problems with their online payment system and they will take care of this issue. We felt like Jurny was trying to extort money from us. Finally they said they will waive the security deposit and not cancel. That was the beginning of a trip we were excited about but this incident kind of ruined the trip for us. The ceiling fan in the living room had a broken blade hanging from it right above the couch. Most of the light bulbs were missing from the fixtures. The windows overlooking the lake were covered with hand prints, lip prints and other filth. The gas fire-pit was not working. Both porches were covered with cobwebs, dead insects and leaves. We reported all this to the Guest Experience Team. Why are we paying the cleaning fee if the cleaning is never done. These third party vendors who manage these places are not doing their job. If it weren't for all these issues, we may had a good time since the place and Big Canoe offerings were amazing.