Overall, the location and beach are fine, but the customer service is nonexistent. We arrived at the unit after grocery shopping the night we arrived in Jaco and put our groceries in the fridge to find them spoiled the next morning because the refrigerator was broken. It was not a big issue and we contacted the management to find a solution, but were met with the response that the issue was being “escalated to the local team”. Multiple days passed without any action, and we continued to receive meaningless answers and no actual help. It was difficult for us because we booked a room specifically with a fridge hoping to cook a couple meals for ourselves, but were instead forced to eat out for every meal or buy groceries multiple times a day and use them immediately. It made our vacation much less enjoyable, and while we tried to be patient it was difficult since our requests were not being taken seriously. We stayed for 6 nights and the fridge still didn’t work when we left. We asked for a refund as well but that request was essentially ignored. We again were told to wait for a response from the “local team”. I would not recommend this condo for other vacationers, I’m sure you can find other places in just as good locations where the owners actually care to help the people staying there.