Dear Yoelvis, We're genuinely sorry to hear about your experience. Your comfort is our priority, and we apologize for any inconvenience. We value your feedback and hope to make it right on your next visit. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Yoelvis, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely, Hotel Management

Dear Bryan, Thank you very much for staying with us and leaving your feedback. We truly regret any miscommunication regarding any charges during the check-in process. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. However, if we can assist, we recommend you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you again for informing us about your concerns, and we hope you give us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management

Thank you for selecting Extended Stay America for your stay and sharing your review. We are thrilled to know you had a comfortable stay in your clean and quiet suite and that you liked the excellent value we offer. It was a pleasure serving you, and we hope to see you soon. Sincerely, Hotel Management

Pedro, thank you for your feedback. We regret the instances you mentioned. Please know we take accusations of this nature seriously, and we appreciate your patience as we investigate. Thank you again. Sincerely, Hotel Management

Paula, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. We will share your feedback with our housekeeping and maintenance departments so that they are more diligent going forward. Also, we are sorry for the trouble you faced while getting the amenities. We value your comments and hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management

Although you were happy with our location, we are sorry to learn our hotel did not meet your expectations. Your constructive feedback is much appreciated as it helps us understand the expectations of our guests better. Thank you for sharing your review. We hope to have another opportunity to leave you with an excellent stay. Sincerely, Hotel Management

Thank you for being our guest at Extended Stay America. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team, and we look forward to welcoming you back soon for another amazing experience. Sincerely, Hotel Management

Thank you for your review. We are sorry for the unfortunate delay in getting your accommodations ready for your arrival and regret the inconvenience it caused. Your comments have been shared with our front desk and housekeeping associates to ensure a better experience going forward. Please give us another chance to redeem ourselves. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management

Thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you loved everything we have to offer and that our well-kept property met all of your expectations for a perfect stay. Your comments are highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management

Noris, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management

Noris, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management

Thank you so much for sharing your review of your stay. Please accept our sincerest apology for not providing great service while you were our guest. We take feedback such as yours to heart and use it as a teaching and training tool for our staff. We have tweaked our policies and procedures so we can continue to improve our guest service. Thank you again for your candid remarks and we hope to welcome you back soon. Sincerely, Hotel Management  

Joselyn, thank you for being our guest at Extended Stay America. We are pleased overall you enjoyed your stay and liked most aspects of our hotel. Your concern regarding the pool will be shared with the team. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management

Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management

Dear Jacqueline, Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you. Sincerely,Hotel Management

Dear Jeff, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for not providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve during your next visit to the area.Sincerely,Hotel Management

Dear Carlos, Thank you for bringing these concerns to our attention. We apologize for any discrepancies between the website photos and the current state of our property. Your feedback regarding the condition of our property, as well as the issues with cleanliness, carpeting, and shower pressure, is valuable, and we will address these matters with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience in the future. Sincerely,Hotel Management

Dear Michael, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Lindsey, Thank you for your positive response! We are delighted that, from start to finish, your stay was nothing short of exceptional. Your kind words will be shared with the entire team. It is a pleasure having you at our hotel, and we look forward to welcoming you back soon at Extended Stay America.Sincerely,Hotel Management

Dear Lindsey, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear Gina, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear paulina, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Subhobrata, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Adrianna, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Angelica, Thank you for choosing us. We are sorry for the inconvenience caused you on your arrival with your reservation. Please allow us to recheck with the concerned team, as this differs from what we expect our guest to leave with. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management

Dear Gwendolyn, Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

Dear Sonia, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We are sorry that these issues compromised your plans with us, and we regret that you had to leave sooner than anticipated. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely, Hotel Management