2/10 Terrible
Ian C.
22 ago. 2024
Le gustó: Limpieza
Unfortunately Disappointing
My wife and I chose this rental for our anniversary, drawn by the beautiful photos. The location was charming—quiet yet close to downtown Jacksonville, with plenty of dining options nearby. Check-in was smooth, parking easy, and the property clean. Initially, we were pleased, but our experience quickly soured.
The furniture, from the sofa to the lamp, was cheap and flimsy, with the bed being the worst we’ve ever slept in. The mattress was uncomfortable, sloping at the top, forcing our necks into painful positions—far from the "Florida Retreat" we expected.
The biggest issue, however, was the unreliable host. On our second night, we returned at 11:30 to the front door lock malfunctioning. Despite multiple attempts, the deadbolt wouldn’t budge. I tried contacting the host several times, but received no response. After over an hour waiting for a response, we had no choice but to find a hotel for the night—right before our anniversary.
I understand the host's situation, but the real issue was the poor follow up. He offered to refund our hotel stay via Zelle, it felt more like an attempt to get me off the phone rather than a sincere effort to fix the problem. The refund wasn’t put in for two weeks, requiring multiple follow-ups.
Overall, while the location is great and the property has potential, the unreliable host and poor quality furniture overshadowed the positives. I hope the host takes this feedback seriously, particularly regarding the bed and emergency responsiveness.
Ian C.
Se hospedó 3 noches en julio de 2024