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Opiniones sobre Americas Best Value Inn & Suites Jackson, TN

2 out of 5
Americas Best Value Inn & Suites Jackson, TN
220 Vann Drive, Jackson, TN

Opiniones

6,0
Evaluación: 10 - Excelente. 74 de 400 opiniones" "
Evaluación: 8 - Bueno. 84 de 400 opiniones" "
Evaluación: 6 - Aceptable. 85 de 400 opiniones" "
Evaluación: 4 - Mediocre. 77 de 400 opiniones" "
Evaluación: 2 - Terrible. 80 de 400 opiniones" "

6,2/10

Limpieza

6,6/10

Personal y atención

5,8/10

Servicios

5,8/10

Estado de la propiedad e instalaciones

6,0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Maria

Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Sandy

Se hospedó 5 noches en agosto de 2021

10/10 Excelente

yunior, florida

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2018
Respuesta de Bell el 24 ago. 2018
Thanks for your review

4/10 Mediocre

donalee

Viajó con su familia
No staff in am
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager el 24 may. 2024
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

2/10 Terrible

Vernicia

I will never book this hotel again I paid for my stay before arrival, I drove all the way from albany ga to be told that I couldn't check in because it was after 3 am and I had my kids with me and they didn’t want to even refund my money..
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager el 21 may. 2024
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

6/10 Aceptable

Lisa

Viajó con su familia
Le gustó: Limpieza, personal y atención
Room was neat and clean except for a 6" area between the beds. Some sticky substance was on the carpet. I plugged my phone into the wall outlet closest to the window and it kept falling out. I realized it was broken and found a different outlet to charge my phone. It was obvious that the bathroom and sleeping area had been remodeled, but the workmanship of the job was less than professional.
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager el 15 may. 2024
Dear Guest,Thank you so much for staying. Please let us know if there is anything we can do to deserve a highest star rating on your next stay.General Manager

2/10 Terrible

Danell

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This property has major bed bugs. I woke up itching like crazy, cut on the lights and saw bed bugs crawling. As I kilt the bugs blood came out of them. They asked if I wanted another room, at that moment I just wanted a refund . They refused to give me a refund I had one more day that I paid for in advance but didn’t want to use because of their bed bugs.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

4/10 Mediocre

Anggelo

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Don't stay here and expect a clean enviroment. Broken furniture, mold on window trim and mold in bathtub trim. Literal dead bugs and roaches squished on wall, they didn't even bother cleaning it. The smell is pretty weird , i wouldn't say bad just offputting. Bed sheets and pillows smell bad kins of like when you wash something and forget to dry it. The breakfast is a joke, waffle maker, fruit thats not "ripe" yet, and mini powdered donut packages opened and displayed individually.
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager el 22 abr. 2024
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

4/10 Mediocre

Kiyona

Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 22 abr. 2024
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

4/10 Mediocre

Darren

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room smelt stale. Breakfast was a joke, had to ask for bread to roast no butter no juice had to ask for jam. Staff member didn’t seem to know where anything was and didn’t particularly seem to care
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 4 abr. 2024
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

2/10 Terrible

Chris

Viajó con su familia
Towers were not washed and floor was dirty as well as the sheets
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 1 abr. 2024
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

4/10 Mediocre

christine

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
While it was a fairly cheap property, the bathroom was not properly cleaned. there was mold above the shower stall, the shower curtain rod was hanging by just a few threads of the screws. There were only 2 small bath towels provided and no shower Mat, making the floor quite dangerous. The only wash cloth was dirty and had been refolded and hung up. The bed springs were broken and made a terrible noise when sitting on the bed. The beds were very very uncomfortable.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 26 mar. 2024
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

4/10 Mediocre

Joshua

Viajó con su pareja
No le gustó: Personal y atención
Not a bad place.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 25 mar. 2024
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

4/10 Mediocre

Donnie

Viajó con su familia y niños pequeños
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Roaches in bathtub and dirty clothes in closet.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 11 mar. 2024
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

2/10 Terrible

Kermit

Viajó con su pareja, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nothing
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager el 2 mar. 2024
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

10/10 Excelente

Andrew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 29 feb. 2024
Thank you Andrew for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Mediocre

April

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 26 feb. 2024
Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

6/10 Aceptable

Angela

Viajó por negocios
Outdated Crowded rooms
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 26 feb. 2024
Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

2/10 Terrible

randy

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
DO NOT STAY HERE!
This place looks good on the outside, but beware. The only good thing about this place is there is a Cracker Barrel right next door. We seen a roach on the carpeted floor. There was mold growing in the bathroom. We slept on top of the covers in our clothes! This place is the pits. Will never stay at one of these again. Even it was free!
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 15 feb. 2024
Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

10/10 Excelente

Sarah

Se hospedó 13 noches en octubre de 2023

10/10 Excelente

Blease

Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Christopher

No le gustó: Limpieza, personal y atención
Had to pay a deposit that was not stated when booking. My first room was occupied and had to be assigned another room. Elevator did not work and had to walk three flights of stairs.
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager el 28 sept. 2023
Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

6/10 Aceptable

Mary Ann

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The neighbor was loud and I could hear most of every conversation they had. Very annoying
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager el 22 sept. 2023
Dear Mary,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

2/10 Terrible

Lauren

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 8 sept. 2023
Hello,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

8/10 Bueno

James

Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 8 sept. 2023
Hello,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

10/10 Excelente

Joy

Se hospedó 1 noche en julio de 2023
Respuesta de General Manager el 8 sept. 2023
Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

8/10 Bueno

Steve

Se hospedó 1 noche en julio de 2023
Respuesta de General Manager el 10 sept. 2023
Thank you for staying at the Americas Best Value Inn&suites in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

2/10 Terrible

Barbara

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wouldnt stay thete again if i only paid half the price. We were on the 2nd floor and the elevator was broken. The beds were advertized as queen, maybe they were full sized. Very, very dated. Definitely needed to be updated . One step above the Bates motel
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Relations el 20 jul. 2023
Dear Barbara,Thank you for taking the time to share your thoughts with us. We are disheartened that we were unable to meet your expectations. Your feedback is important to us, and we will be sure to share your thoughts with our team for internal review. We appreciate you choosing to stay with us.

8/10 Bueno

Kay

Se hospedó 1 noche en julio de 2023
Respuesta de General Manager el 10 sept. 2023
Thank you for staying at the Americas Best Value Inn&suites in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

4/10 Mediocre

Jim

Viajó con su familia
Le gustó: Comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Disappointed
We’ve stayed at this chain before and usually ok. This was below their standards. Overall, looked clean. A little more attention in the corners, along the bathtub was needed. The room could use some updating, especially outlets and add lamps. We were so, so disappointed in breakfast. Though not particularly needing a fancy hot breakfast, this did not meet my low expectations. Dry muffins, no butter for toast, old bananas, no napkins and coffee pot was empty as well as the hot water from the Bunn machine. As mentioned, this chain of hotels has been ok but this property needs help, esp in the breakfast area.
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Relations el 11 jul. 2023
Dear Jim,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Thank you so much for letting us know what was not to your satisfaction during your stay, as this will allow our dedicated team to make the appropriate changes and improvements. We wish you well and hope you'll consider giving us another try someday.

10/10 Excelente

Kenneth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Not exactly a modern constructed hotel property; but offers overwhelmingly attractive room features. First; incredibly strong cold a/c system. You can blast it all night long. Water in shower high pressure & really hot. You can open the windows in the morning. Soft bed. Quiet rooms. Perfect example of a hotel property where looks can be deceiving .
Se hospedó 1 noche en junio de 2023

4/10 Mediocre

Charles

Se hospedó 1 noche en junio de 2023

10/10 Excelente

tarshina

Se hospedó 1 noche en junio de 2023

4/10 Mediocre

Jennifer

Viajó con su familia
No le gustó: Personal y atención
Never again
There was no breakfast unless you consider cereal without milk. And there was only cheerios. No juice or anything. Checking in was rough. The doors were locked. Beds were uncomfortable. I spent more hoping for a better stay and it was awful
Se hospedó 1 noche en mayo de 2023
Respuesta de Guest Relations el 2 jun. 2023
Dear Jennifer,Thank you for taking the time to write us a review. We are disappointed that we could meet your needs. Your feedback regarding breakfast, check-in, and beds will be shared with the appropriate team member for improvement. We appreciate you choosing to stay with us.

4/10 Mediocre

David

Disappointed
Tv reception was terrible snow on all channels could not see local channels. Continental breastfast was disappointing, oatmeal, tiny cinnamon rolls and Oatmeal
Se hospedó 1 noche en mayo de 2023
Respuesta de Guest Relations el 16 may. 2023
Dear David,Your feedback is appreciated. Our maintenance team will take a look at your TV and make any necessary corrections. Regarding breakfast, please let us know how you feel we can improve our menu, as we want to ensure a great start to every day with us. Thank you for your time, and we hope to welcome you back someday.

6/10 Aceptable

Cynthia

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Staff was friendly and accommodating Room was in need of a few repairs Comfy pillows and decent mattresses and no insect problems
Se hospedó 1 noche en abril de 2023

2/10 Terrible

Stuart

Viajó con su familia
No le gustó: Personal y atención
Was charges 4 times for the room. We showed the manager that we were overcharged and was told to let our bank handle the issue. It was an issue that could have been handled in a few minutes by the hotel but instead we are having to wait for our bank to investigate the charge dispute. Also the lobby has a pungent smell
Se hospedó 1 noche en abril de 2023
Respuesta de Guest Relations el 5 may. 2023
Dear Stuart,Thank you for sharing your experience with us, it's unfortunate to hear of any any miscommunication regarding your stray with us. Please know that we have limited control over reservations made through third-party sites, such as Expedia, and any refunds must be facilitated through them. We apologize for any inconvenience, and we hope for another chance to impress you in the future.

10/10 Excelente

Kim

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Easy and convenient location. Close to our relatives house.
Se hospedó 2 noches en abril de 2023

6/10 Aceptable

Andrus

Viajó por negocios
Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en abril de 2023

8/10 Bueno

Ronald

Se hospedó 1 noche en abril de 2023

2/10 Terrible

Barbara

No le gustó: Limpieza, estado de la propiedad e instalaciones
Outside only
Se hospedó 1 noche en marzo de 2023
Respuesta de Guest Relations el 2 abr. 2023
Dear Barbara,We value all feedback from our guests. Specific feedback serves us best, so please consider reaching out to us offline and letting us know where we fell short, so we can work to make positive changes. Thank you for choosing to stay with us, and we hope to impress you even more on your next visit.

6/10 Aceptable

Alexus

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Servicios
Loved where it was located Staff is super nice Cons They gave me a room at first that wasn't even clean. Hallway smelled of smoke
Se hospedó 1 noche en marzo de 2023

4/10 Mediocre

Janon

Viajó por negocios
Le gustó: Comodidad de la habitación
noise and knocking .... Annoying
very noisy when trying to sleep. Asked for a late check out upon arrival and charged $10 for 1hour late check out. with all the noise with kids running upstairs it was hard to sleep. house keeping knocked on doors at 10am and did no speak English. front desk said no one would come since we paid for a late 12:noon check out. annoying. With all the noise and knocking it was hard to sleep.
Se hospedó 1 noche en marzo de 2023
Respuesta de Guest Relations el 30 mar. 2023
Dear Janon,Your experience is not one that we're proud to read about, as we know we're capable of much better. Thank you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and improve in the areas that matter most to you. We wish you well and hope you'll consider giving us another try someday.

8/10 Bueno

Zulema

Viajó con su pareja, Viajó por negocios
Le gustó: Personal y atención
Everything was ok and room was clean
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Elise-Anne

Se hospedó 13 noches en febrero de 2023

6/10 Aceptable

DEBRA, conneaut lake

Viajó con su familia
Le gustó: Limpieza, personal y atención
Ok
Se hospedó 1 noche en enero de 2023
Respuesta de Ap el 11 mar. 2023
Sorry for your disappointing we will resolve the problem. You had an experience with us.

4/10 Mediocre

Heidi

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios
Breakfast was not ready by 6 as advertised and what was eventually put out was very limited. Towels were dirty and the floor was sticky.
Respuesta de ap el 7 ene. 2023
We're sorry you were disappointed

6/10 Aceptable

Patricia

Le gustó: Personal y atención
Outdated but clean inside, trashy outside.
This hotel was ok. Stayed here because it was cheap. Parking lot was littered with broken glass and trash. Was not a good first impression. Room was out dated but clean. Bed was ok. I was on first floor and it was surprisingly quiet. I would not be able to recommend this hotel.
Se hospedó 1 noche en diciembre de 2022
Respuesta de ap el 7 ene. 2023
We're sorry you were disappointed

6/10 Aceptable

Justin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Well the customer service was great and the friendliness was great but they didn't have a good variety of breakfast and when it snowed the electricity went out the next day for like 30 minutes but overall the stay was good
Respuesta de ap el 7 ene. 2023
We're sorry you were disappointed

8/10 Bueno

Aerohn

Se hospedó 1 noche en diciembre de 2022