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Opiniones sobre Holiday Inn Express & Suites Ithaca, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Ithaca, an IHG Hotel
371 Elmira Road, Ithaca, NY

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 557 de 1001 opiniones" "
Evaluación: 8 - Bueno. 266 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 93 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 49 de 1001 opiniones" "
Evaluación: 2 - Terrible. 36 de 1001 opiniones" "

9,0/10

Limpieza

8,8/10

Personal y atención

8,8/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Samuel Aldarondo

Se hospedó 1 noche en noviembre de 2022

4/10 Mediocre

Erik

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Elevator smelled disgusting, AC and bathroom fans were extremely loud. Traffic on a busy street loud all night. I dont recommend this hotel.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Michael

Viajó con su familia
Le gustó: Personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
I liked the room but it was super cold when we went in, clean and comfy. Elevators smelled like vomit. Breakfast bad: cardboard omelets, they ran out of pancakes at 8:30, didn’t have any when we left at 9:30 still Walking to the car was blasted with steam.
Se hospedó 1 noche en abril de 2024
Respuesta de Nicole el 24 abr. 2024
Thank you for taking the time to leave a review.

10/10 Excelente

emad

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great service
Se hospedó 1 noche en abril de 2024
Respuesta de Nicole el 24 abr. 2024
Thank you.

4/10 Mediocre

GANGADHAR

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Poor service
Se hospedó 1 noche en abril de 2024
Respuesta de Nicole el 21 abr. 2024
Thank you for taking the time to leave a review

4/10 Mediocre

Andrea

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Our check in person was a C- at best. Unfriendly. And our keys didn’t work requiring us to go back down to her for a redo The elevator had a horrific smell in there the entire time we were there (thankfully only day and one night) They had two air fresheners inside elevator but that didn’t help.
Se hospedó 1 noche en abril de 2024
Respuesta de Nicole el 21 abr. 2024
Thank you for taking the time to leave a review.

8/10 Bueno

David, Union Dale

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Property was nice & well kept. The breakfast was good and had good choices. The elevator had a smell, like stale mop water.parking lot was right.
Se hospedó 2 noches en abril de 2024
Respuesta de Nicole el 21 abr. 2024
Thank you for taking the time to leave a review. Your feedback is greatly appreciated.

2/10 Terrible

Seth

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Convenient on 13, reasonable price—but uncomfortable, unwelcoming. This Holiday Inn Express brand I had come to associate with new-ish buildings near a rural interstate, super comfortable with a friendly vibe. This Ithaca one was nothing like that, and so it disappointed me. Felt like they used the brand to pull me in, but didn’t deliver. Felt almost seedy in comparison.
Se hospedó 1 noche en abril de 2024
Respuesta de Nicole el 21 abr. 2024
Thank you for taking the time to leave a review. All feedback is important to us.

10/10 Excelente

Michelle

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was nicely designed and my kids loved the pool! Nice breakfast options and friendly staff as well.
Se hospedó 1 noche en abril de 2024
Respuesta de Nicole el 11 abr. 2024
Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your stay with us.

6/10 Aceptable

Gang

Viajó con su familia
Le gustó: Personal y atención
Weird smell in the elevator.
Se hospedó 1 noche en marzo de 2024
Respuesta de Nicole el 11 abr. 2024
Thank you for taking time to leave a review, Your feedback is important to us.

4/10 Mediocre

John

Viajó con su familia y niños pequeños
Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Pool is out of commission and there’s no heads up
Se hospedó 1 noche en marzo de 2024
Respuesta de Nicole el 11 abr. 2024
Thank you for taking the time to leave a review.

8/10 Bueno

Ron

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios
It’s one of the cleanest properties I’ve stayed at
Se hospedó 1 noche en marzo de 2024
Respuesta de Nicole el 24 mar. 2024
Thank you for your great review.

10/10 Excelente

Jen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great staff, nice breakfast
Se hospedó 2 noches en febrero de 2024
Respuesta de Nicole el 24 mar. 2024
Thank you for taking the time to leave a review.

8/10 Bueno

Jessica

Viajó con su familia
Le gustó: Personal y atención
The staff was very friendly and helpful. The facility was clean and the room nice.
Se hospedó 1 noche en febrero de 2024
Respuesta de Nicole el 24 mar. 2024
Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your stay with us.

6/10 Aceptable

Traci

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The best thing was the beds; they were very comfortable with ample pillows. There was something strange with the light switches. There was a primary switch that turned ALL of the lights off in the main area. If it was on, there were ceiling lights that were on and couldn't be turned off. Because of this, you couldn't have a reading light on at one bed without having the full-room light on. This made it difficult as I wanted to read for a bit while others in the room wanted to sleep. It was unusual. Otherwise find for a one-night stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Nicole el 22 feb. 2024
Thank you for taking the time to leave a review.

10/10 Excelente

Maria Katherine

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean rooms and spacious. Staff are nice and accomodating.
Se hospedó 1 noche en febrero de 2024
Respuesta de Nicole el 22 feb. 2024
Thank you for taking the time to leave a review. (:

8/10 Bueno

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nearby shops and restaurants
Se hospedó 2 noches en febrero de 2024
Respuesta de Nicole el 22 feb. 2024
Happy to hear you enjoyed your stay with us! Come back again soon.

10/10 Excelente

Robert

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our check in was seamless the night desk woman was delightful and sweet
Se hospedó 1 noche en enero de 2024
Respuesta de Nicole el 22 feb. 2024
Thank you for taking the time to leave a review, your feedback will be shared with our staff.

8/10 Bueno

Frances

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great for the price and a 1 night stay. Great breakfast with friendly staff.
Se hospedó 1 noche en enero de 2024
Respuesta de Nicole el 22 feb. 2024
Thank you for taking the time to leave a review, we are happy to hear that you enjoyed your stay with us.

4/10 Mediocre

Michael J

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
We booked a night at this location exclusively so our kids had a fun pool experience. The pool was unexpectedly closed upon arrival. The response from staff was a shrug and suggestion to call ahead and check in the future. Not helpful in the moment and makes for a wasted trip and money. In addition, the room was noisy and there was considerable water damage on the ceiling of the bathroom.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nicole el 22 feb. 2024
Thank you for taking the time to leave a review.

2/10 Terrible

Zachary

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Was assigned a room with traffic noise and a loud upstairs neighbor, the next morning when I asked to change rooms was meet with hostility and gas lighting by the front desk ie being told that my room did not have road noise, then being told all the rooms have road noise. She was not interested in helping. Even beyond this issue surprised this hotel is rated highly. Many issues such as chairs/carpet having stains, hair on the bed sheets, missing weights in the gym etc. Would not recommend
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Franklin

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel and location.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nicole el 22 dic. 2023
Perfect! Thank you.

8/10 Bueno

Joseph

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were excellent. Everyone was pleasant and helpful. The breakfast was excellent. Was disappointed the pool was closed without any notice on the website. The mattress was in need of replacement. It was very uneven and uncomfortable. Other than that the property was pleasant.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Puangphet

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Room is old. Service is terrible.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Nicole el 22 dic. 2023
Thank you for taking the time to leave a review.

8/10 Bueno

Bethany, Manlius

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s was good clean room.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nicole el 22 dic. 2023
We are glad you enjoyed your stay.

6/10 Aceptable

Dwayne

Viajó por negocios
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
We stayed in room 413 which did not have a thermostat on the wall because it was missing. The room temp was fine while we were awake and alert but when we went to sleep, the room was freezing all night. Taylor came up the next day and adjusted the temp. Housekeeping was a disaster! We stayed for 4 das and opted for housekeeping on the 3rd night. When we returned back to the room, it practically looked the way we left it with candy wrappers still on the table and breakfast plates still on the counter. We received fresh towels but he left the dirty ones. Their policy is not to wipe down anything and it was evident. However, they leave a card with their "promise" of a cleaner than clean room. It's all PR and they live up to none of it. The front desk staff were all amazing though. Very helpful and good listeners. Heads up to the management of this location.....you are losing revenue by running a shoddy hotel. Your housekeeping and upkeep of the facilities is questionable and you should have a manager on premises as much as possible. We will be booking our stay at the Marriott from now on.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Nicole el 22 dic. 2023
Thank you for taking the time to leave us a review. all feedback is appreciated.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nicole el 22 dic. 2023
Thank you

10/10 Excelente

Ellen, jamaica plain

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
All good
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nicole el 22 dic. 2023
Great!

8/10 Bueno

Kim

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A good stay
We had a nice stay at this hotel. The location was convenient and safe, with supermarkets and fast food places just 5 minutes away. Our room was huge and had a king-sized bed and a sofa bed. It was spacious, comfortable, and clean. However, the walls between the rooms were so thin that we could hear the noise from the other unit. We're not sure if this is only true for the room we stayed in or if it's the same throughout the whole hotel building. The complimentary breakfast had limited options, and many items were loaded with sugar. We wish there were hard boiled eggs. We also noticed a sign for fresh fruit, but the bowl was empty. Apart from this, our stay was very pleasant.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Nicole el 4 dic. 2023
Thank you for taking the time to leave a review. All feedback is valuable to us.

2/10 Terrible

Annakay

No le gustó: Personal y atención
Staff need more training
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nicole el 4 dic. 2023
Thank you for taking the time to leave a review.

8/10 Bueno

Scott

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Nicole el 4 dic. 2023
Thank you.

6/10 Aceptable

Rich

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Convenient location for visiting Ithaca. Sits on a busy four-lane road - cars and trucks all night. AC wasn’t working properly. Room was very warm. Ran out of tissues and TP. Heard a lot of pounding feet on the floor above.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nicole el 4 dic. 2023
Thank you for taking the time to leave a review.

10/10 Excelente

Adanna

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Check-in was a seamless process, which was a blessing considering I was arriving from a 4-hour drive. The property was very clean and quiet and there was a lot of dining options in the area as well.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Nicole el 4 dic. 2023
Thank you for taking the time to leave such a nice review! we hope to see you again soon.

10/10 Excelente

Deena

Se hospedó 2 noches en noviembre de 2023
Respuesta de Nicole el 22 dic. 2023
Thank you.

6/10 Aceptable

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Stay was fine. The other guest were the issue. I didn’t pay to listen to 4 kids running and stomping through the hallway till 1030-11 at night
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nicole el 19 nov. 2023
Thank you for taking the time to leave a review.

10/10 Excelente

xiaoling

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nicole el 19 nov. 2023
Thank you.

6/10 Aceptable

Beth

Viajó por negocios
Le gustó: Limpieza, personal y atención
Good breakfast useless curtain
Service was great. Breakfast was very good. The heater in the room was noisy. The curtain was useless in blocking out light so the room was light overnight from the street lights making sleeping difficult.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nicole el 19 nov. 2023
Thank you for taking the time to leave a review.

4/10 Mediocre

Jevan

Se hospedó 1 noche en noviembre de 2023
Respuesta de Nicole el 4 dic. 2023
Thank you

10/10 Excelente

Hyun Jung

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall pretty good.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nicole el 7 nov. 2023
Thank you

10/10 Excelente

Anton

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Just south of where I needed to be in Ithaca. Easy access and parking. New facility.
Se hospedó 2 noches en octubre de 2023
Respuesta de Nicole el 5 nov. 2023
Thank you for taking the time to leave a review. We are happy you enjoyed your stay with us.

10/10 Excelente

Monica

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was beautifully decorated for Halloween, felt like home
Se hospedó 1 noche en octubre de 2023
Respuesta de Nicole el 2 nov. 2023
We are happy to hear you enjoyed your stay with us, Come back again soon to see us decorate for Christmas.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2023
Respuesta de Nicole el 29 oct. 2023
Thank you.

6/10 Aceptable

Frank

Se hospedó 1 noche en octubre de 2023
Respuesta de Nicole el 11 nov. 2023
Thank you

10/10 Excelente

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I didn’t get her name, but the older woman who works the breakfast station is the absolute best. Even after my wife & I had our breakfast and were seated, she came by the table and asked us if she could bring us anything else. Thank you.
Se hospedó 1 noche en octubre de 2023
Respuesta de Nicole el 29 oct. 2023
Thank you for taking the time to leave a review. Your great feedback will be shared with our staff.

6/10 Aceptable

KRYSTYNA

Viajó con su familia
Rooms nice, big, carpet in stains Bathroom ok Shower cabin needs renovation
Se hospedó 2 noches en octubre de 2023
Respuesta de Nicole el 22 oct. 2023
Thank you for taking the time to leave a review.

10/10 Excelente

Dennis

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I like to visit some nice areas such as Cornell university and wineries.
Se hospedó 1 noche en octubre de 2023
Respuesta de Nicole el 18 oct. 2023
Thank you for taking the time to leave a review. We are happy to hear you enjoyed your stay with us.

2/10 Terrible

Michele

Viajó en grupo
Le gustó: Limpieza, personal y atención
The AC in my room made an awful “twilight zone” noise. They didn’t have another room available. Kyle, did his best to try to fix it and explains units were being changed out but didn’t have a spare he could put in my room. I would have found another hotel but friend had already settled in her room. We were sharing a car. Kyle brought me ear plugs. Front desk Taylor was not nice. Breakfast server was lovely.
Se hospedó 2 noches en octubre de 2023
Respuesta de Nicole el 15 oct. 2023
Thank you for taking the time to leave a review.

10/10 Excelente

Mary

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wonderful stay!
Very clean and comfortable hotel and within walking distance of Buttermilk Falls! Delicious breakfast and super-friendly staff members!
Se hospedó 1 noche en octubre de 2023
Respuesta de Nicole el 13 oct. 2023
Thank you for taking the time to leave a review. We cant wait to see you again soon.

10/10 Excelente

Heather

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our stay was perfect.room was large,clean,well appointed.staff were very helpful and friendly.great location.we will stay again, for sure
Se hospedó 2 noches en septiembre de 2023
Respuesta de Nicole el 13 oct. 2023
We are so happy to hear about your perfect stay with us. We can't wait to see you again soon.

10/10 Excelente

Patrick

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Waking distance to Buttermilk State Park.
Se hospedó 2 noches en octubre de 2023
Respuesta de Nicole el 13 oct. 2023
We are glad you enjoyed it.