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Opiniones sobre Masal Hotel

3 out of 5
Masal Hotel
Binbirdirek Mah. Su Terazisi Sok. No:27, Istanbul, Istanbul

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 10 de 19 opiniones" "
Evaluación: 8 - Bueno. 3 de 19 opiniones" "
Evaluación: 6 - Aceptable. 2 de 19 opiniones" "
Evaluación: 4 - Mediocre. 2 de 19 opiniones" "
Evaluación: 2 - Terrible. 2 de 19 opiniones" "

8,0/10

Limpieza

3,0/10

Personal y atención

7,0/10

Servicios

6,0/10

Estado de la propiedad e instalaciones

10/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

doris

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 18 noches en febrero de 2022
Respuesta de Gökhan KÜÇÜKVARDAR el 6 oct. 2022
I thank you very much on behalf of the whole team of Masal Apartment for your very kind e-mail.We are so much happy to hear that your were satisfied with our hotel and services.Your comments will surely motivate all of us to work hard to have all our guests happy at our hotel. Looking forward to seeing you again. Best regards,

10/10 Excelente

A. R.

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 3 noches en mayo de 2021
Respuesta de Gökhan KÜÇÜKVARDAR el 22 may. 2021
Dear Mr.Antonio, Thank you very much for choosing and stayed with us. Hope to see you again in our apartment.we are very glad to hosting for you. Best regards, Gökhan KÜÇÜKVARDAR

10/10 Excelente

Jordi

Le gustó: Limpieza, comodidad de la habitación
Situación excelente
Situación excelente, trato muy amable y correcto
Se hospedó 1 noche en septiembre de 2020
Respuesta de İlhan el 1 oct. 2020
Thank you very much for your choise our apartment. We wish to seeing you next time again.

10/10 Excelente

Nisar

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Alhamdulillah it was perfect for a family of four, had a little issue which was resolved by the management. Would use again as it’s a perfect location too..
Se hospedó 6 noches en agosto de 2023
Respuesta de İlhan TÜRKMEN el 12 nov. 2023
I thank you very much for your very kind feedback.We are so much happy to hear that your were satisfied with our hotel and services.Your comments will surely motivate all of us to work hard to have all our guests happy at our hotel. Looking forward to seeing you again. Best regards,

6/10 Aceptable

PINO

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
exepedia, avendo disdettato l'appartamento che avevo prenotato con parcheggio, mi prenota questo appartamento. Al ceckin con la donna della pulizia, non mi danno informazioni sul parcheggio, ma fortunamente trovo, per fortuna (è sabato sera!) un parcheggio per strada sotto casa a 7 euro al giorno. La posizone della casa è stupenda, vicinissima a tutte le attrazioni raggiungibili a piedi. La casa è anche di un certo prestigio ed è diffcile capire perchè abbia un terzo letto (da aprire) scomodo e con materasso duro. Per l'accoglienza penserei che dia da lasciare un poì di caffè, te', sale zucchero, olio..l. Per il resto tuttooltre ok.
Se hospedó 3 noches en abril de 2023

8/10 Bueno

Genowefa

Viajó con su pareja
I liked the apartment, and I also appreciated the location. Access to our apartment was via a winding staircase to the top floor, and that was tiring.
Se hospedó 11 noches en marzo de 2023

8/10 Bueno

Olga

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 4 noches en marzo de 2022

6/10 Aceptable

Adeel Salas

Viajó con su pareja
Doesn't look like pictures
Se hospedó 7 noches en febrero de 2022

10/10 Excelente

Edwin

Le gustó: Limpieza, comodidad de la habitación
Excellent Customer Service
Stay was very nice. The customer service provided by Mrs Irma and Paco was excellent. They took care of us, and facilitated everything for us. Communicaction was excellent. The contact manager was always responding quickly, and gave us quick answer to our questions. We left our luggage for a couple of days b/c we traveled to another city and had to come back to Istanbul. Irma took care of our luggage and to make sure we had everything we needed when we came back. The only issue we found is that the apartments do not have elevator, but that is something out of their control. Other than that, the apartment had everything, including a washer. My wife and I are very pleased with our stay at Masal. Location was also excellent, close to the historical center.
Se hospedó 2 noches en octubre de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
AMAZING
The hotel is in a great location. It's refreshing to see that the room's condition was just like on the photos, newly renovated and very comfortable. Fully equipped spacious apartment with very friendly and helpful staff. Definitely recommend it to anyone visiting istanbul.
Se hospedó 4 noches en octubre de 2021

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, comodidad de la habitación
Not recommended
Difficult to contact with them for check in, so we waited for more than half an hour by the street Washing machine doesn’t work Don’t really speak English
Se hospedó 3 noches en julio de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones
Erg ruim en perfect gelegen hotel / appartement. Zeker de moeite waard als je wakker wilt worden in centrum Istanbul.
Se hospedó 3 noches en julio de 2021

10/10 Excelente

Elena

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Супер
Все отлично, расположение...сама квартира...очень гостеприимные хозяева...твердая 5
Se hospedó 7 noches en marzo de 2021
Respuesta de İlhan TÜRKMEN el 7 abr. 2021
Большое спасибо за ваш отзыв. Мы хотели бы снова принять вас в нашей квартире. С уважением.

10/10 Excelente

Joanne

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 7 noches en noviembre de 2020
Respuesta de İlhan TÜRKMEN el 2 dic. 2020
Thank you very much for your choice our apartment and for your comment. We would like to host you again.

10/10 Excelente

Mykola

Viajó en grupo
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 3 noches en octubre de 2020
Respuesta de İlhan TÜRKMEN el 4 nov. 2020
Thank you very much for your choice our apartment. We would like to seeing you again. All teh best for you.

4/10 Mediocre

Cliente verificado

Viajó en grupo
Dishonest service in Masal Hotel
Unfortunately, I need to leave a negative review of Masal Hotel, Istanbul. We booked appartments with a balcony for 3 persons. According to this booking we had to get 1 queen size bed and 1 normal (single) bed, 60 sq m appartments with a balcony. However, the peesonnel gave us different appartments with no balcony and uncomfortable sofa-bed instead of normal bed. The door in the bathroom was almost falling because of a bad loop, but not been repaired during our stay (although I left multiple querries). The administration promised to fulfill the absence of a balcony in our appartments with terrace on the rooftop, however they installed table with chairs only towards the last night of our stay (we stayed 4 nights). Altgough our appartments was clean, it was comfortable just for 2 of us (sofa-bed issue). I think we paid some extra for the balcony appartments, however have not got them.
Se hospedó 4 noches en octubre de 2020
Respuesta de İlhan TÜRKMEN el 28 oct. 2020
Dear Mr.Ivan, We are very sorry. We apologize for not being able to make you leave our apartment happily. We could not fix the bathroom door problem because due to the funeral, our technical service personnel had received special permission. Regarding the table on the terrace, we ordered table and chairs but, they could not bring it on the same day. The cargo company told as, we will bring tomorrow and they bring it as they promised us. However, please accept our apologies for not have met your expectations. We assure you that we will work harder to satisfy every need of our guests. Sincerely yours,

8/10 Bueno

Jean Philippe

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 5 noches en octubre de 2020
Respuesta de İlhan TÜRKMEN el 23 oct. 2020
Thank you very much for your choise our apartment. We would like to host you again.

2/10 Terrible

tulin, usa

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
NEVER AGAIN , VACATION HAS BEEN RUINED!!!!!!!!!!!!
Apart is different than it was described in Hotels.com. There was no 4 single beds,no AC, no sea view,no TV .Only positive side is its location.I had stayed 2 nights and paid cash but they did not give me a receipt. Apart Administration I contacted with, could not find my reservation.They had no knowledge of Hotels.com. I gave my confirmation number and hardly convinced them about my reservation.Apart administration does not have knowledge and integrity to deal with international booking system.Dissa

2/10 Terrible

Sara

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Uruselt hotell
Iskallt vatten i duschen, lägenheten är inte så fräsch som de bilder vi såg på nätet. Elen stängs av när som helst. Fannas ingen balkong trots att vi sa till om det innan. Måttet var rågat när det kröp fram en kackerlacka på gardinen. Då bytte vi hotell till Kerval som hade samma ägare. Kerval var nybyggt o mer centralt. Mycket fräscht. Jag varnar er för Masal Apart. Man kände sig grundlurad för att man gått på att det skulle vara så fint. Utsikten från sovrummet var 3 väggar och en luftkonditioneringslåda. Ingen utsikt alls. Verkar som om de hade tagit fina bilder på en renoverad lägenhet men inte renoverat våran.