Rating Details:
The property manager was adequately helpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Although the house was terrific, we had two complaints. First, the stove top was not functioning properly. (We suggest it be replaced.) It was very difficult to operate and did not heat properly. Since we were only using the stove top for our breakfasts, it did not present a MAJOR problem, but we were definitely unhappy with it. Second, the elevator was malfunctioning, which was of great concern, as two members of our group were handicapped. After contacting Island Realty about the problem, they had one of their maintenance staff come to the property to verify our complaint. (We did not go out for dinner as planned, since we were not sure the elevator would be reliable to move between the first and ground floors. It would not go up to the second floor at all.) When the elevator technician came to the property the next day, he implied that we were not using the elevator properly and stated there was nothing wrong with it! Since I had emphasized the importance of having a functional elevator to accommodate our handicapped family members, we were extremely unhappy with the situation and the way it was ultimately handled. Would not recommend this property if any handicapped people in your party.