6/10 Aceptable
Taylor O.
3 abr. 2025
Le gustó: Limpieza
Beautiful Property, Poor Check-In/Out Times
The property is stunning. It was clean and the location is amazing. However, there were a couple downfalls. For the nightly cost of this oceanfront property, everything needs to be perfect. You are paying for a full night with a check in time of 5pm. We drove from out of town and were told the last guest checked out on a Wednesday when we were arriving on Thursday. The check in time can range from 3pm-5pm depending when the home is ready. Although there was a full day to get the home prepared, we couldn’t arrive until 5pm. When we arrived, we were given the keys and approval to enter the home. After doing so, we received text messages to leave the home and wait outside. We drove 5 hours out of town and the home should have been ready. Additionally, check out is at 9am. We requested a later check out and since no one was arriving the day we were checking out, we were granted 10am. Again, for the price of the home, check out should be 10-11am.Lastly, we were only given 2 towels for each bathroom despite a 3 day stay and had to reuse wet towels.We also did not have a full tank of propane and one room was missing a bed sheet, but the property management company was quick to respond and we received 2 tanks and the sheet within the hour. In all, the home is beautiful. Location was perfect and it was clean. The downfalls are the check in and out process and limited towel quantity. When you are paying thousands of dollars for each night, these issues need to be resolved
Taylor O.
Se hospedó 3 noches en marzo de 2025