Vista aérea

Opiniones sobre Pelican Cove Resort & Marina

3 out of 5
Pelican Cove Resort & Marina
84457 Overseas Highway, Islamorada, FL

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 497 de 1000 opiniones" "
Evaluación: 8 - Bueno. 260 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 110 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 68 de 1000 opiniones" "
Evaluación: 2 - Terrible. 65 de 1000 opiniones" "

8,4/10

Limpieza

8,2/10

Personal y atención

8,2/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Javier

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Elmer

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Super limpio un lugar excelente
Se hospedó 3 noches en abril de 2023
Respuesta de General Manager el 27 abr. 2023
Greetings Elmer,Thank you for choosing to stay with us at Pelican Cove Resort & Marina. We are delighted to hear that you liked our clean accommodations, and we trust you had pleasant interactions with our friendly staff. Please come back and see us again soon!With Sun & Sand,Tiffiany HolmesArea General Manager

10/10 Excelente

Gustavo Adolfo

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy recomendado.
La vista expectacular. Muy bonitas instalaciones.
Se hospedó 1 noche en enero de 2023
Respuesta de General Manager el 19 ene. 2023
Greetings from Paradise!We were delighted to welcome you during your recent stay at Pelican Cove Resort & Marina. It's great to know you had such a positive experience and appreciated our wonderful views and property. Thank you so much for taking the time to share your kind comments and recommendation, and we hope to have the opportunity to host your next visit to the area.With Sun & Sand,Rob BulkiewiczArea Assistant General Manager

10/10 Excelente

Joaquin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo perfecto
Se hospedó 2 noches en agosto de 2022
Respuesta de General Manager el 25 ago. 2022
Dear Joaquin,On behalf of our Pelican Cove Resort & Marina team, we thank you for your perfect review score! We are so glad you had an excellent stay, and we hope you'll revisit us soon!

2/10 Terrible

Myriam

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Yaedmy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La ubicación
Se hospedó 1 noche en mayo de 2022
Respuesta de General Manager el 14 jun. 2022
Dear Yaedmy, With our incredible location, our guests can always get the most out of every stay here in the area! We truly enjoyed hanging out with you at Pelican Cove Resort & Marina. We hope to do so again soon!

8/10 Bueno

IYUSLEIDY

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El lugar es muy hermoso
Se hospedó 2 noches en octubre de 2021
Respuesta de General Manager el 3 nov. 2021
It's always a pleasure to hear when our guests have had such a positive and enjoyable experience! From all of us at Pelican Cove Resort & Marina, thank you for taking the time to share your kind words and we hope to have the opportunity to welcome you back on another occasion.

4/10 Mediocre

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Cuando yo llegue paquete por una suit y laque agua e internet por $100 y $500 por una mejor anotación al irme me sacaron $250 dólares creo q la instalación está muy cara y no se porq sacan tanto dinero si yo pague por todo ya deberían sacarlo todo junto
Se hospedó 3 noches en agosto de 2021
Respuesta de General Manager el 20 ago. 2021
Thank you for choosing us to host your recent travels. It's unfortunate to read that we fell short of expectations during your visit and that you felt our rates were a little expensive. We work hard to keep our rates competitive for our market, and we believe to be doing just that. Nevertheless, we apologize for any inconvenience, and we hope your next trip goes more smoothly.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bueno , tranquilo un lugar lindo para relajarse volveria a ir
Se hospedó 1 noche en junio de 2021
Respuesta de Samuel Ortiz, Property Manager el 22 jun. 2021
Gracias por tus comentarios. Estamos muy contentos de que haya disfrutado de nuestro ambiente relajante y de que haya podido relajarse. ¡Esperamos darle la bienvenida nuevamente como nuestro invitado muy pronto!

8/10 Bueno

Artiles, Miami f.l

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nos encantó, buen lugar para relajarse ....para mejora del hotel sería bueno que asfaltaran las calles del hotel ya que son dé piedras pequeñas y el polvo al pasar camiones molesta , pero por lo demás lo recomiendo , buena limpieza y comodidad de las habitaciones 👍
Se hospedó 4 noches en agosto de 2020
Respuesta de Samuel Ortiz, Hotel Manager el 21 ago. 2020
Gracias por tus comentarios. Nos complace que haya disfrutado de su habitación limpia y cómoda y que haya podido relajarse. ¡Esperamos tenerlo nuevamente como nuestro invitado muy pronto!

2/10 Terrible

Andreina, Miami

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
Las instalaciones son regulares y la atencion al cliente es muy negativa, estoy muy decepcionada de la experiencia
Se hospedó 1 noche en agosto de 2020
Respuesta de Samuel Ortiz, Hotel Manager el 17 ago. 2020
Thank you for your feedback.

10/10 Excelente

Daniela

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Speechless
The place was so beautiful that im thinking of going back soon. My son love it. The man at the check-in was really kind. The room was clean and comfy. The pool is small but the water is warm. Even the water of the beach have a perfect temperature. The view was really amazing and the food so so yummy.
Se hospedó 1 noche en agosto de 2020
Respuesta de Samuel Ortiz, Hotel Manager el 14 ago. 2020
Thank you for your feedback and gorgeous pictures. We are very pleased you enjoyed your clean and comfy room and beautiful views. We hope to see you again very soon!

10/10 Excelente

Maria

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
INOLVIDABLE
Excelente lugar, limpio, cumpliendo todas las reglas acerca de la prevencion del COVID 19, fantastico desayuno, empleados respetuosos.
Se hospedó 3 noches en junio de 2020
Respuesta de Front Desk Supervisor el 3 jul. 2020
Thank you for your feedback, we look forward to welcoming you back to the Pelican Cove Resort in the future!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2020
Respuesta de Samuel Ortiz, Hotel Manager el 26 feb. 2020
Thank you for your feedback and a perfect score for Pelican Cove Resort. We hope to have you as our guest again soon!

10/10 Excelente

Lady Viviana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2020
Respuesta de Samuel Ortiz, Hotel Manager el 7 ene. 2020
Thank you for your feedback. We look forward to having you as our guest again!

8/10 Bueno

Laura

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy lindo lugar!!!
Relinda la habitacion y todo el entorno, el lugar, las piletas, todo hermoso!! Dos cosas, la playa es linda pero no hay que tener grandes espectativas y llevar unas ojotas para el agua ya que apenas entras hay como un barro en el fondo Otra cosa es el precio de las actividades por ej Kayac, lo cobran aparte vuando en caai todos lados esta incluido
Se hospedó 1 noche en noviembre de 2019
Respuesta de Samuel Ortiz, Hotel Manager el 2 dic. 2019
Gracias por sus comentarios y reseñas de Pelican Cove. Nos complace que haya disfrutado de los hermosos jardines, la excelente playa y la piscina, y que haya podido disfrutar de nuestras comodidades. ¡Esperamos tenerte como nuestro invitado nuevamente pronto!

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en octubre de 2019
Respuesta de Samuel Ortiz, Hotel Manager el 20 oct. 2019
Thank you for your feedback. We look forward to having you as our guest again soon!

10/10 Excelente

Judithp

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Buena ubicación muy limpio buena vistas desayuno bueno
Se hospedó 2 noches en enero de 2019
Respuesta de Rachel S. el 27 ene. 2019
Gracias por tu comentario! Nos alegra que haya disfrutado de su estancia y desayuno.

2/10 Terrible

Maureen, miami

Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Karen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Gorgeous View
We had never stayed at this resort before, but were very pleased with all the amenities, especially the pool and the on-site restaurants and bars. Our view from our room was gorgeous and the service was excellent. We will be staying there again!
Se hospedó 2 noches en septiembre de 2023
Respuesta de General Manager el 24 sept. 2023
Hello from Islamorada,From our amazing views to our relaxing pool, we're happy to know that all of our amenities impressed you during your visit. We hope you'll come back and join us again soon. With Sun & Sand,Matt SkaletskyGeneral Manager

6/10 Aceptable

James John

Viajó con su pareja
I liked the beach
Se hospedó 6 noches en septiembre de 2023
Respuesta de General Manager el 15 sept. 2023
Hello from Islamorada,We're glad you enjoyed the beach and hope you had an overall good stay with us. If there was anything else we could've done to improve your time with us, please don't hesitate to let us know, as we constantly work hard to improve and enhance our guest experience. We look forward to welcoming you back down the line for an even better visit.With Sun & Sand,Matt SkaletskyGeneral Manager

2/10 Terrible

Jennifer

Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

Paul

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Servicios
No le gustó: Estado de la propiedad e instalaciones
Property will be undergoing a much needed refurbishment. A lot of little things to address…we love the resort and have stayed countless times, but it is definitely time for them to improve and justify the nightly rate.
Se hospedó 2 noches en septiembre de 2023
Respuesta de General Manager el 10 sept. 2023
Hello from Islamorada,Thank you so much for your comments. We apologize for any disappointment in the upkeep of our accommodations and we will keep your feedback in mind for the future. We hope to see you again soon. With Sun & Sand,Matt SkaletskyResort Manager

4/10 Mediocre

Nancy

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Michael

Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

Cathleen

No le gustó: Estado de la propiedad e instalaciones
Old property-small rooms. No service. Not worth the price.
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager el 6 sept. 2023
Greetings from Paradise, We appreciate you choosing to stay with us. However, we are disappointed that we were unable to meet your expectations. This is not typical of our high standards of stay. We will be sure to share your thoughts with our team for improvement. Please consider booking another stay with us, so we can show you a better stay. With Sun & Sand,Matt SkaletskyResort Manager

8/10 Bueno

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location ,
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 30 ago. 2023
Hello from Islamorada,Thank you for leaving us a review. We are glad you enjoyed our great location. It was a pleasure to have you as a guest, and we look forward to welcoming you back.With Sun & Sand,Matt SkaletskyResort Manager

10/10 Excelente

adrian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Quiet and clean with convenient access to Beach, helpful staff.
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 23 ago. 2023
Hello from Islamorada,Thank you for being our guest at Pelican Cove Resort & Marina and for taking the time to share your delightful review. We are thrilled our wonderful location and peaceful accommodations helped you have such a memorable, five-star experience. We look forward to welcoming you back to our little slice of paradise.With Sun & Sand,Matt SkaletskyResort Manager

10/10 Excelente

Kenneth

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
You won’t be dissatisfied, it was amazing.
Se hospedó 2 noches en agosto de 2023
Respuesta de General Manager el 21 ago. 2023
Greetings from Paradise,It brightens our day to know that your stay was nothing short of fantastic! We are delighted that our accommodations were up to your standards, and we trust you had an incredible time exploring all the resort has to offer. Should your adventures bring you back our way, our team would be happy to host you again.With Sun & Sand,Matt SkaletskyResort Manager

10/10 Excelente

Luis

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice weekend get away. Great birthday gift from my girls.
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 21 ago. 2023
Greetings from Paradise,Our team is delighted to learn that we had the opportunity to host you on such a special occasion and that the experience was a positive one. We hope you join us again soon. It was a pleasure hosting you.With Sun & Sand,Matt SkaletskyResort Manager

8/10 Bueno

gustavo

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Nicole

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
We loved our stay at Pelican Cove. It far exceeded our expectations. The floor in our room was a little sandy and the room could definitely use some updating, including a new, quieter AC unit. However, the beds were comfortable and our view was beautiful! We loved how we could walk over to Postcard Inn and use their hotel as well. We loved being right on the water and using the kyaks and paddleboards. My son loved the ping pong and cornhole. We will definitely be back!
Se hospedó 2 noches en julio de 2023
Respuesta de General Manager el 7 ago. 2023
Hello from Islamorada, Nicole,Thank you for the outstanding review of your recent stay at Pelican Cove Resort & Marina. We're glad you and your family had a wonderful time with us and enjoyed our comfortable beds, beautiful views, shared facility amenities with our sister resorts, and exceptional activities for children and adults. It's the best compliment knowing you'll visit us again, so come back soon!With Sun & Sand,Matt SkaletskyResort Manager

6/10 Aceptable

Achim

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
Zimmer mit Meerblick. Tolle Aussicht. Schöner Balkon. Zimmer war sauber.
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 7 ago. 2023
Hello from Islamorada,Thank you for staying with us; I'm thrilled you enjoyed the direct views of the ocean! The balcony is a great place to relax. I'm also thankful you had a clean experience, as our housekeepers work very hard!With Sun & Sand,Matt SkaletskyResort Manager

10/10 Excelente

Thomas

Se hospedó 3 noches en julio de 2023

10/10 Excelente

atena

Viajó con su familia y niños pequeños, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager el 2 ago. 2023
Greetings from Paradise,It was truly a pleasure welcoming you to Pelican Cove Resort & Marina. When visiting the keys, you can't beat our location. We appreciate your positive feedback and hope your travels bring you back soon. With Sun & Sand,Matt SkaletskyResort Manager

10/10 Excelente

Alan

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
GreT beach
Se hospedó 2 noches en julio de 2023
Respuesta de General Manager el 2 ago. 2023
Hello from Islamorada,We are glad you had a five-star stay at our slice of paradise, and we trust you rested well during your time with us. The next time you need a tropical getaway, please revisit us at Pelican Cove Resort & Marina!With Sun & Sand,Matt SkaletskyResort Manager

6/10 Aceptable

Henriette

Viajó con su familia
Le gustó: Personal y atención
Se hospedó 4 noches en julio de 2023

6/10 Aceptable

Yhelena

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Oh my, oh my! I had been wanting to return to this property for a long time. I stayed for mother's day in 2015 with my family and loved everything about this facility. Unfortunately the experience was a bit disappointing as the place is a bit run down. The AC unit in the room was set to 75 so the unit would stop running once it reached 75 in the middle of a summer night! Temps are reaching 105 degrees daily and we were not able to set the temp lower and for a good night rest. Also the water pressure in the shower was non-existent. It took forever for one person to shower and forget about washing/rinsing out your hair, it felt like a 2 hour shower just getting my hair wet. The king sized bed was very comfy but the pillows? they were an absolute joke. There were 5 "baby" pillows on our bed, could not even see them in a King size mattress. We requested "regular/standard" sized pillows from room service but those never arrived. The rinsing stations throughout the pool area did not work and unfortunately the huge floating inflatable trampoline was also no longer there. I did enjoy the amenities offered (kayak, paddle board, pool seemed clean also) and it was very peaceful. We were looking to relax so this was definitely a plus. There are no restaurants on property but the sister hotel next door (walking distance) does have a Starbucks and a Tiki Bar (also very run down). Hopefully management is addressing some of these concerns, I look forward to returning in the future.
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager el 24 jul. 2023
Hello from Islamorada,We love hearing about our guests' experiences and truly appreciate your feedback. We regret that there were issues with the AC and water pressure and will review your comments with the team. It is good to hear that you did enjoy the amenities and that you do plan to return in the future. We look forward to serving you again. With Sun & Sand,Matt SkaletskyResort Manager

10/10 Excelente

LAU

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very convenience with surrounding water sports all
Se hospedó 2 noches en julio de 2023
Respuesta de General Manager el 24 jul. 2023
Hello from Islamorada,Thank you so much for the perfect rating. It was such a joy to have you and provide you with the convenience you needed to have a blast. Come back and visit us again anytime at Pelican Cove Resort & Marina. With Sun & Sand,Matt SkaletskyResort Manager

10/10 Excelente

Christopher

Se hospedó 5 noches en julio de 2023

6/10 Aceptable

Franck

Viajó con su familia, Viajó con mascotas, Viajó en grupo
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en julio de 2023

8/10 Bueno

Ivan

Viajó con su familia
Le gustó: Personal y atención, comodidad de la habitación
Hotel is nice but it’s starting to need some TLC. We’ve stayed here in multiple occasions but it now feels like the staff is getting laid back on the maintenance. Two out of 3 Elevators were out of service (in case you can’t go up and down the stairs then this is not the place for you until it’s fixed).
Se hospedó 2 noches en julio de 2023
Respuesta de General Manager el 13 jul. 2023
Greetings from Paradise,We were delighted to welcome you back during your most recent visit. While we're pleased you had a pleasant experience, we're sorry to hear we fell short of meeting all of your expectations on this occasion. Please accept our apologies for any issues we were encountering with the elevators during your time with us and for any inconvenience this caused. Your feedback regarding any updates needed is gratefully received and allows us to continually monitor guest satisfaction and address areas we could be doing better. Thank you for your review, and we hope to impress you the next time you're in the area.With Sun & Sand,Matt SkaletskyResort Manager

8/10 Bueno

Carmen

Le gustó: Limpieza
Loved the property as the private beach and views are absolutely beautiful. I didn’t like the lack of amenities, the elevator was broken, the small restaurant by the pool opened late and had little to offer. They should have complimentary water and coffee in my opinion. The walk to postcard isn’t far but with little kids it’s also not that close. Views are amazing though so I would stay again.
Se hospedó 2 noches en julio de 2023
Respuesta de General Manager el 13 jul. 2023
Greetings from ParadiseGuest feedback is always appreciated and welcome, so thank you for taking the time to share your comments. Your feedback will be discussed internally so that we continue to improve and provide the best possible experience for our guests. We look forward to hosting you again soon.With Sun & Sand,Matt SkaletskyResort Manager

8/10 Bueno

Ricardo, Guaynabo

Se hospedó 2 noches en julio de 2023

10/10 Excelente

Raul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Quiet
Se hospedó 3 noches en julio de 2023
Respuesta de General Manager el 7 jul. 2023
Greetings from Paradise,Thank you for sharing your comments with us. We are delighted to know that you enjoyed your overall visit and appreciated our peaceful atmosphere. Happy travels, and we hope to see you again soon! With Sun & Sand,Matt SkaletskyResort Manager

6/10 Aceptable

Cliente verificado

Viajó con su familia, Viajó en grupo
No le gustó: Limpieza, personal y atención
We experienced some of the hotel staff being rude along with roaches in our room on several of the days.
Se hospedó 4 noches en junio de 2023
Respuesta de General Manager el 27 jun. 2023
Greetings from Paradise,Thank you for taking the time to share your important feedback. We apologize for any perceived rudeness from our staff, it is important to us that every guest feels welcomed, and we will speak with our team to ensure we are delivering stellar service with a smile. The issue you raise regarding pests is a very serious one, and we will be conducting a thorough investigation of our accommodations to ensure there are no unwanted visitors anywhere on the property. We wish you pleasant future travels. With Sun & Sand,Matt SkaletskyResort Manager

6/10 Aceptable

Robert

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
The only working lights in our room were in the bathroom and a small nightstand lamp. The patio/balcony light didn't even have a switch; it had been covered with a flat wall plate. We reported that the lights did not work, and nothing was done to repair them. The pool towel caddy was empty three of our four days' stay.
Se hospedó 5 noches en junio de 2023
Respuesta de General Manager el 25 jun. 2023
Greetings,The issues you raise are important to us. Please accept our apologies for any concerns about the lights and pool caddy as well as for any difficulty getting these matters addressed. Your comments will be shared with our team for improvement. Please consider staying with us again the next time you're in town.With Sun & Sand,Matt SkaletskyResort Manager

10/10 Excelente

Amy

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
We loved the property. The only issue was that the elevator was not operating during our stay. Otherwise awesome.
Se hospedó 3 noches en junio de 2023
Respuesta de General Manager el 23 jun. 2023
Greetings from Paradise Amy,It was a pleasure to host you during your recent visit. We sincerely appreciate you taking the time to provide us with a review, and we're glad you enjoyed your time at our resort and had a nice stay. That being said, we apologize for any inconvenience you experienced regarding our elevator, and we have notified our staff of your comments. It would be an honor to welcome you back the next time you are in town.With Sun & Sand,Matt SkaletskyResort Manager

6/10 Aceptable

Martin

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This is an expensive sprawling complex with a no so central lobby for check in. Although the grounds and amenities are very good, it does not serve as good value. The room had a terrific view but was small and dark. Staff were excellent.
Se hospedó 1 noche en junio de 2023
Respuesta de General Manager el 20 jun. 2023
Hello from Islamorada,We're grateful for your review and constructive feedback. With an incredible waterfront location, we're delighted you loved the view from your room. However, it's unfortunate that our check-in experience was different than you expected. Please know that if you have any questions, our team would be happy to assist you. Please consider staying with us again next time you vacation in the Florida Keys. With Sun & Sand,Matt SkaletskyResort Manager

2/10 Terrible

Michael

Le gustó: Estado de la propiedad e instalaciones
The room that I paid for through Expedia was not the room I received and the staff advised that this was not a room they offered which was the deluxe king ocean view. I was placed in a standard room.
Se hospedó 2 noches en junio de 2023
Respuesta de General Manager el 15 jun. 2023
Hello from Islamorada,While we are honored to have you as our guest, we are sorry you were disappointed with the room type. Please know that when booking through a third-party site, room preference is not guaranteed due to the possibility of syncing or description errors as well as other situations that may unexpectedly arise. Hopefully, you were otherwise able to enjoy a wonderful stay and a great time in Islamorada.With Sun & Sand,Matt SkaletskyResort Manager