Before my trip even began, Karen was on top of the communication. She and I kept in touch as to what time I would arrive and she let me check in early since no other guest was occupying the space, which I VERY much appreciated since it gave me a spot to store my luggage. She also gave me wonderful instructions on finding the property.
When I arrived, I learned that she and I actually lived in the same city once, so immediately I liked her even more and her three dogs that live on the property with her were beyond precious. I should note that I am a dog rescuer so having dogs around just helped me feel right at home. They learned really quickly that I had treats on hand (I volunteer with Isla Animals when I visit) so I often had them come hang out in my room if I had the doors open.
The property is well kept and secure. Two gates, one locking when you come in and had special parking for the golf cart I rented for the week, which was an extra nice touch. The rooms were exactly as described and the pool area kept nice and tidy the entire trip. The upstairs lounge area is precious and comfortable. I took advantage of the hammocks most evenings.
We had one night that the water went out, but even that was taken care of swiftly and Karen was on top of it. I know that it was stressful for her as all units were rented so I am sure she was worried about our comfort. She really made sure to get plumbers out to the property at 10pm and I think that just shows what kind of property owner she is.
The location is either an up or downside to the property depending on what you personally want. I like being more in a neighborhood but that comes with noise (roosters, barking dogs, etc) - none of which can be controlled by the property but something worth noting if you like silence. It is much quieter though than staying immediately next to Playa Norte, which I have also done. The access to Playa Norte is quick and easy, basically 10 - 15 minutes either direction and you are on one end of the island. It makes for easy access to Punta Sur to see the beautiful views and Playa Norte and shopping, etc. Karen was kind enough to provide a map and some suggestions as far as dining and activities. I've been to the island a few times, but this was helpful in finding new things to experience.
All in all, highly recommend and for the price, this stay cannot be beat! I would absolutely recommend staying here and make sure you take treats for the doggos!