Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 49 de 132 opiniones" "
10 - Excelente
49
Evaluación: 8 - Bueno. 55 de 132 opiniones" "
8 - Bueno
55
Evaluación: 6 - Aceptable. 17 de 132 opiniones" "
6 - Aceptable
17
Evaluación: 4 - Mediocre. 7 de 132 opiniones" "
4 - Mediocre
7
Evaluación: 2 - Terrible. 4 de 132 opiniones" "
2 - Terrible
4
8,2/10
Limpieza
8,4/10
Personal y atención
8,4/10
Servicios
8,2/10
Estado de la propiedad e instalaciones
8,0/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
HIDETADA, Suginami-ku
Viajó con su pareja
23 abr. 2024
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Le gustó: Limpieza, estado de la propiedad e instalaciones
Good for family. Nice condition and service.
DAE KEUN
Se hospedó 4 noches en abril de 2024
6/10 Aceptable
Jong Kyu
2 abr. 2024
No le gustó: Limpieza
위치가 조금 떨어져있어 불편하고 시설에 비해 관리가 부족
Jong Kyu
Se hospedó 1 noche en marzo de 2024
10/10 Excelente
Justine
Viajó con su familia y niños pequeños
25 mar. 2024
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The hotel was very quiet and clean.
Lovely pool
Not that much around in terms of shops and things to see. We stayed due to Legoland but had an extra day and not much to see.
The restaurants close by were good and nice atmosphere on the water.
Pity some old developments opposite that really make the place look a little gloomy otherwise would be great view.
Rooms were comfortable and clean and very spacious, huge living area.
Justine
Se hospedó 4 noches en marzo de 2024
Respuesta de Nor - Duty Manager el 27 mar. 2024
Dear Justine,Thank you for your wonderful review. It was an honor to host you and happy to heard that you enjoyed the resort as well as our services. Looking forward to welcome you back again soon. Stay safe!Warmest Regards,
8/10 Bueno
Men Haur
Viajó con su familia y niños pequeños, Viajó con su familia
25 mar. 2024
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
overall is good, the staff is very friendly and helpful.
the facility is good as well
the only concern is the mattress and blanket is look like not so clean as we can see the stain obviously and the extra blanket store in cabinet is dirty.
Men Haur
Se hospedó 1 noche en marzo de 2024
Respuesta de Nor - Duty Manager el 27 mar. 2024
Dear Men Haur,Thank you for your review and my apologies on the issue that you facing during your stay with us. I have shared with my team here and rest assured we are taking steps to rectify some of the areas pointed out. We hope to welcome you back in near future so that we can create more great experience for your coming stays.Warmest Regards,
8/10 Bueno
Ni
Viajó con su familia
17 feb. 2024
.
Ni
Se hospedó 2 noches en febrero de 2024
Respuesta de Nor - Duty Manager el 28 feb. 2024
Dear Mr/Ms Ni, Thank you for your kind rating.Best Regards and Stay Safe!
10/10 Excelente
Raymond
Viajó con su familia
2 ene. 2024
Le gustó: Limpieza, comodidad de la habitación
Value for money, if you have a big family!
The apartment is spacious and relatively well maintained. Great for families and staycation gatherings.
Staff are all very friendly and kind. Help to keep my lost charger.
Good location with nice food nearby. HARD ROCK CAFE is just downstairs
Will return again. (:
Raymond
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nor - Duty Manager el 28 feb. 2024
Dear Mr Raymond,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
8/10 Bueno
Y C Jasline
1 ene. 2024
Y C Jasline
Se hospedó 2 noches en diciembre de 2023
Respuesta de Nor - Duty Manager el 28 feb. 2024
Dear Mr/Ms Jasline,Thank you for your kind rating.Best Regards and Stay Safe!
10/10 Excelente
Roger
Viajó con su familia y niños pequeños, Viajó con su familia
28 dic. 2023
Le gustó: Limpieza, estado de la propiedad e instalaciones
Property is spacious and nicely decorated. Unlimited free car park entry.
Roger
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nor - Duty Manager el 28 feb. 2024
Dear Mr Roger,Thank you for your taking your time to rate us. Your perfect rating is greatly appreciated.!!Best Regards and Stay Safe!
10/10 Excelente
THANOM
Viajó con su familia
24 dic. 2023
Le gustó: Limpieza, comodidad de la habitación
THANOM
Se hospedó 3 noches en diciembre de 2023
Respuesta de Nor - Duty Manager el 28 feb. 2024
Dear Mr Thanom,Thank you for your taking your time to rate us. Your perfect rating is greatly appreciated.!!Best Regards and Stay Safe!
8/10 Bueno
Ovi Lian
Viajó con su familia y niños pequeños
19 dic. 2023
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Parts the of room need airing to remove the musty smell.
Otherwise, it is great value for short term stay.
Ovi Lian
Se hospedó 3 noches en diciembre de 2023
Respuesta de Nor - Duty Manager el 28 feb. 2024
Dear Mr Ovi, It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. We take well note of your feedback on improvements for the convenience of guests. We hope you'll come and see us again soon!
6/10 Aceptable
Cliente verificado
Viajó con su familia
13 dic. 2023
No le gustó: Limpieza
Disappointed :(
Room looks old and drain smell in toilet. Tables are so dirty. Sofa old, dirty, small and uncomfortable. Quite disappointed as from the photos everything looks so nice and comfy. Intially i thought i would wanna spend most of the time in such a cozy room to relax but ended up i keep going out as i dont feel really comfortable. Some things in the room are not working also. As most hotels only provide one free parking ticket per room per day, only good thing for this hotel is that if u drive u can go in n out many times and still free parking using the hotel card. Air con works well tho.
Cliente verificado
Se hospedó 2 noches en diciembre de 2023
Respuesta de Nor - Duty Manager el 28 feb. 2024
Dear Mr/Ms,We are concerned to hear that you were not quite satisfied with the room cleanliness. Your input has been taken into serious consideration to ensure that corrective measures will be taken. Once again thank you for being our guest. Looking forward to seeing you again.
10/10 Excelente
Lawrence
11 dic. 2023
Lawrence
Se hospedó 2 noches en diciembre de 2023
Respuesta de Nor - Duty Manager el 28 feb. 2024
Dear Mr Lawrence,Thank you for taking the time to giving us with the prefect rating. Looking forward to see you again. Best Regards and Stay Safe!
8/10 Bueno
Mark
Viajó en grupo
10 dic. 2023
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This was a unit in an upscale condo in the suburbs of Johor Bahru. It was well run and had an excellent staff. It was very presentable and very large. The real problem is location. While it had restaurants and grocery stores nearby, it was very much off the tourist route. But transportation in Johor, like most of Malaysia, is not expensive and we could travel where we wished without difficulty. There were a few minor maintenance issues but anything we reported was immediately repaired. The pool and views were great. We looked across the water to Singapore.
Mark
Se hospedó 3 noches en noviembre de 2023
Respuesta de Nor - Duty Manager el 28 feb. 2024
Dear Mr Mark,We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these. The staff would be equally pleased to learn of your high praise. We would love to have you again. Stay safe!
8/10 Bueno
Alvin
Viajó con su familia y niños pequeños
16 nov. 2023
No le gustó: Servicios
Still acceptable swimming pool abit dirty
Alvin
Se hospedó 1 noche en septiembre de 2023
10/10 Excelente
shahidah
Viajó con su familia y niños pequeños
16 oct. 2023
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The hotel was well taken off. Everything was excellent. The security guard, front desk, and everyone were so polite and helpful. The room was super duper clean. Happy to stay there for 3 days and 2 nights.
Thank You Pine Tree Marina Resort.
shahidah
Se hospedó 2 noches en octubre de 2023
Respuesta de Nor - Duty Manager el 28 feb. 2024
Dear Ms Shahidah,Thank you for sharing your kind review. We are glad to hear that you had a pleasant stay. We look forward to welcoming you again in the future. Stay safe!
6/10 Aceptable
ARINI
Viajó con su familia y niños pequeños, Viajó con su familia
9 sept. 2023
Le gustó: Servicios
No le gustó: Limpieza
Need to improve on cleanliness, sofa fabric is dirty and felt some itchiness. Small insect in the toilet, toilet sink overflow when on tap and bidet spray leak.
Unit is spacious and air con is good but only setback is the breakfast serve as bento set.
ARINI
Se hospedó 1 noche en septiembre de 2023
Respuesta de Nor - Duty Manager el 26 sept. 2023
Dear Ms Arini,We are concerned to hear that you were not quite satisfied with the room cleanliness. Your input has been taken into serious consideration to ensure that corrective measures will be taken. Once again thank you for being our guest. Looking forward to seeing you again.
8/10 Bueno
Eunkyung
Viajó con su familia
20 ago. 2023
Le gustó: Limpieza, comodidad de la habitación
stayed for two nights. Good to stay with family.
Eunkyung
Se hospedó 1 noche en agosto de 2023
Respuesta de Nor - Duty Manager el 26 sept. 2023
Dear Mr/Ms Eunkyung,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
10/10 Excelente
kehchi
17 ago. 2023
kehchi
Se hospedó 1 noche en agosto de 2023
Respuesta de Nor - Duty Manager el 26 sept. 2023
Dear Mr/Ms Kehchi,Thank you for your kind rating.Best Regards and Stay Safe!
8/10 Bueno
Shuhui
19 jul. 2023
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Shuhui
Se hospedó 1 noche en julio de 2023
Respuesta de Nor - Duty Manager el 26 sept. 2023
Dear Mr/Ms Shuhui,Thank You for rate us, see you again in the near future. Best Regards & Stay Safe!
10/10 Excelente
Allen
Viajó con su familia y niños pequeños
15 jul. 2023
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
the apartment was spacious and conditions good. the check in and check out were smooth and the staff was great! It is just above Hard Rock Cafe and other dining choices nearby.
However you can hear motorcycles revving noise at night if you stay in room facing city. My room can hear generator-like sound at night but acceptable to me, can treat it as white noise.
Overall, nice place and I will stay again in the future.
Allen
Se hospedó 2 noches en julio de 2023
Respuesta de Nor - Duty Manager el 26 sept. 2023
Dear Mr/Ms Allen,We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these. The staff would be equally pleased to learn of your high praise. Thank you for appreciating our location too. We are glad that you found it feasible. We’ll strive to deliver such great experiences consistently. Please visit again!
8/10 Bueno
Kok Heng
22 jun. 2023
Kok Heng
Se hospedó 1 noche en junio de 2023
Respuesta de Duty Manager el 26 sept. 2023
Thank you for the good rating and we look forward to welcoming you back again. Best Regards & Stay Safe!
8/10 Bueno
Desmond
9 jun. 2023
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The reception, the housekeeping is 5-stars rrated. The service if the duty manager is amazing. Checking in and out, breakfast arrabgenent was a brisk. The nasi lemak breqkfast set was quite delicious but could be better if guests are guven options.
Desmond
Se hospedó 2 noches en junio de 2023
Respuesta de Nor - Duty Manager el 26 sept. 2023
Dear Mr Desmond,What a wonderful review. We are so grateful for your kind words. Thanks for sharing your review and stay safe!
10/10 Excelente
Steven
2 jun. 2023
Steven
Se hospedó 1 noche en junio de 2023
Respuesta de Nor - Duty Manager el 26 sept. 2023
Thank you for your time to rate us. Hope to see you again. Best Regards & Stay Safe!
6/10 Aceptable
Steven
Viajó con su pareja
24 may. 2023
I was given an Upgrade to Executive Room.
The Microwave Oven, Washing Machine are Great.
But the Marble flooring was not Polished and Sofa set looked old & dirty. I booked a Breakfast set, Nasi Lemak taste good but Coffee & Tea did not given any Sugar & Dairy. Facilities like Pool, Library, need to do something.
Steven
Se hospedó 1 noche en mayo de 2023
Respuesta de Nor - Duty Manager el 26 sept. 2023
Dear Mr Steven,It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. We take well note of your feedback on improvements for the convenience of guests. We hope you'll come and see us again soon!
6/10 Aceptable
Khairun
23 may. 2023
Khairun
Se hospedó 1 noche en mayo de 2023
10/10 Excelente
Fatnin Darwisyah
22 may. 2023
Le gustó: Limpieza, estado de la propiedad e instalaciones
Had a pleasant stay here. Room and property’s amenities are awesome. Very cozy👍
Fatnin Darwisyah
Se hospedó 2 noches en mayo de 2023
Respuesta de Nor - Duty Manager el 26 sept. 2023
Dear Mr/Ms Fatnin,Thank You for rate & review us, see you again in the near future. Best Regards & Stay Safe!
2/10 Terrible
Cliente verificado
Viajó con su familia
13 abr. 2023
No le gustó: Limpieza, comodidad de la habitación
Cliente verificado
Se hospedó 2 noches en abril de 2023
10/10 Excelente
Aishaina
11 abr. 2023
Aishaina
Se hospedó 2 noches en abril de 2023
Respuesta de Nor - Duty Manager el 26 sept. 2023
Thank you for your time to rate us. Best Regards & Stay Safe!
8/10 Bueno
Keh Chi
26 mar. 2023
Keh Chi
Se hospedó 1 noche en marzo de 2023
Respuesta de Nor - Duty Manager el 26 sept. 2023
Thank you for your time to rate us. Best Regards & Stay Safe!
10/10 Excelente
Nuraini
Viajó con su familia, Viajó en grupo
19 mar. 2023
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
My second time booking and still the same good hotel that i will come back to. I love how friendly and helpful the staffs are. Service was also fast evrrytime i ask for room service. Thank you for the wonderful experience!
Nuraini
Se hospedó 2 noches en marzo de 2023
Respuesta de Nor - Duty Manager el 23 mar. 2023
We appreciate the fantastic review and are glad we could be of service. You're most welcome to visit again.
10/10 Excelente
Ahmad
Viajó con su familia y niños pequeños
18 mar. 2023
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Everything was good
Ahmad
Se hospedó 2 noches en marzo de 2023
Respuesta de Nor - Duty Manager el 26 mar. 2023
Dear Ahmad,We’re thrilled that you were satisfied with our services. Your feedback is appreciated. Thanks for the kind rating.
10/10 Excelente
James
12 feb. 2023
James
Se hospedó 2 noches en febrero de 2023
Respuesta de Didi Kalil - Duty Manager el 15 feb. 2023
Thank you for your time to rate us. Best Regards & Stay Safe!
8/10 Bueno
Keh Chi
3 feb. 2023
Keh Chi
Se hospedó 1 noche en febrero de 2023
Respuesta de Didi Kalil - Duty Manager el 8 feb. 2023
Dear Keh Chin,Thank You for rate us, see you again in the near future.Best Regards & Stay Safe!
8/10 Bueno
Tan
Viajó con su familia y niños pequeños
4 ene. 2023
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Spacious 2 rooms apartment with 1 king size bed & the other room with queen size bed.
Tan
Se hospedó 2 noches en diciembre de 2022
Respuesta de Didi Kalil - Duty Manager el 8 feb. 2023
Dear Tan,Thank You for rate & review us, see you again in the near future.Best Regards & Stay Safe!
2/10 Terrible
Poi
25 dic. 2022
Poi
6/10 Aceptable
Seow Ming
Viajó con su familia y niños pequeños
8 dic. 2022
No le gustó: Limpieza, estado de la propiedad e instalaciones
Booked the 3 bedroom apartment for our family of 5. Nice size and configuration with a kitchen.
Seow Ming
10/10 Excelente
Neng
Viajó en grupo
25 oct. 2022
Le gustó: Comodidad de la habitación
Big spacious property
Wifi and cleanliness could be better. Friendly staff a plus.
Neng
Se hospedó 1 noche en octubre de 2022
10/10 Excelente
Eichalien
7 oct. 2022
Eichalien
Se hospedó 1 noche en octubre de 2022
10/10 Excelente
shifa
Viajó con su familia
13 sept. 2022
Le gustó: Limpieza, comodidad de la habitación
Fabulous stay
When the time we check in and out was a breeze considering during the school holiday season. The front desk staff was polite and professional. Definitely will come back to stay at this property again!
shifa
Se hospedó 1 noche en septiembre de 2022
6/10 Aceptable
Riyelle
11 jul. 2022
Riyelle
Se hospedó 2 noches en julio de 2022
6/10 Aceptable
Cliente verificado
Viajó con su familia
11 jul. 2022
Le gustó: Limpieza, comodidad de la habitación
I'd arrived there at 6.30 p.m. but they didn't do cleaning yet.They said I had to wait my room till cleaning is done and there was no any room or compensation. 1 hour later, cleaning wasnot done yet. My kids were so tired and they cried. I still cannot understand why they didn't finish cleaning till evening time.
Cliente verificado
Se hospedó 1 noche en julio de 2022
Respuesta de Duty Manager. el 7 ago. 2022
Dear Valued Guest,
Thank you for your review and please accept our sincerest apology for the unwanted experience caused by us and every inconvenience is much regretted. We are sorry due to peak season and hotel running busy daily to cause check-in late.
Every guest review is important to us as we work towards ensuring the utmost quality to meet every guest's satisfaction. We have duly noted the following issue you had highlighted and will emphasize these with our management to ensure improvements.
Best Regards
4/10 Mediocre
Thanaletchumy
Viajó con su familia
27 jun. 2022
No le gustó: Limpieza, comodidad de la habitación
Thanaletchumy
Se hospedó 1 noche en junio de 2022
Respuesta de Duty Manager el 7 ago. 2022
Dear Thanaletchumy ,
Thank you for the rating on our resort and my apologies if the issue that you facing during your stay with us. Appreciate if you can pointed out the issue that we can do better.
Best Regards
10/10 Excelente
Leslie
Viajó con su familia
25 jun. 2022
Le gustó: Limpieza, comodidad de la habitación
Review
Rooms are clean and nice.
WiFi connection is not so good. Keeps breaking up.
Breakfast is served via bento box with a fruit, 2 piece of pastry, with a packet of noodles and coffee or juice.
Overall, for the price, the room is good.
Leslie
Se hospedó 1 noche en junio de 2022
Respuesta de Duty Manager el 7 ago. 2022
Dear Leslie,
Thank you for choosing Pinetree Marina Resort to stay with us and your review for our resort.
It is wonderful to hear that you have enjoyed your stay with us, and spend your valuable time to write a review for us. We are very appreciated those reviews to let us know the area where we need to be improved so that we could take action on it.
Best Regards
8/10 Bueno
Tang
22 jun. 2022
Tang
Se hospedó 1 noche en junio de 2022
Respuesta de Duty Manager el 7 ago. 2022
Dear Tang,
Thank you for the good rating on our resort. We look forward to welcoming you back.
Best Regards
8/10 Bueno
Tony
Viajó con su familia
21 jun. 2022
Le gustó: Limpieza, comodidad de la habitación
Staycation
Amazing stay
Tony
Se hospedó 7 noches en junio de 2022
Respuesta de Duty Manager el 7 ago. 2022
Dear Tony,
Thank you for staying with us. Your excellent review and rating would definitely motivate our associates to deliver a high standard of service expected by our guest. We look forward to welcoming you back.
Regards
8/10 Bueno
Cheng Kuang
Viajó con su familia
16 jun. 2022
Le gustó: Limpieza, comodidad de la habitación
Mouldy wall
Got mouldy wall at one of the room, the rest is ok
Cheng Kuang
Se hospedó 1 noche en junio de 2022
Respuesta de Duty Manager el 7 ago. 2022
Dear Cheng Kuang,
Warmest greeting from Pinetree Marina Resort!
Thank you for your sharing your kind review. We have duly noted the following issue you had highlighted and will emphasize these with related department for corrective measures to ensure improvement and no repeat occurrence. We look forward to welcoming you again in the future.
Regards
10/10 Excelente
LI LI
Viajó con su familia
13 jun. 2022
Le gustó: Limpieza, comodidad de la habitación
quite good. clean, nice view. only thay master toilet smelly even with ventilation fan on. hope can improve.
LI LI
Se hospedó 1 noche en junio de 2022
Respuesta de Duty Manager el 7 ago. 2022
Dear LI LI,
Thank you for your review and my apologies on the issue that you facing during your stay with us.
I have shared with my team here and rest assured we are taking steps to rectify some of the areas pointed out.
We hope to welcome you back in near future so that we can create more great experience for your coming stays.
Warmest Regards.
8/10 Bueno
Shariffah
Viajó con su familia
12 jun. 2022
Le gustó: Limpieza, comodidad de la habitación
Shariffah
Se hospedó 2 noches en junio de 2022
Respuesta de Duty Manager el 7 ago. 2022
Dear Shariffah,
Thank you for the good rating on our resort. We look forward to welcoming you back.
Best Regards