Sala de estar en el lobby

Opiniones sobre Atrium Hotel at Orange County Airport

3 out of 5
Atrium Hotel at Orange County Airport
18700 Macarthur Blvd, Irvine, CA

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 422 de 1003 opiniones" "
Evaluación: 8 - Bueno. 239 de 1003 opiniones" "
Evaluación: 6 - Aceptable. 138 de 1003 opiniones" "
Evaluación: 4 - Mediocre. 100 de 1003 opiniones" "
Evaluación: 2 - Terrible. 104 de 1003 opiniones" "

8,0/10

Limpieza

8,2/10

Personal y atención

7,2/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Glenda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Atrium Hotel Management el 28 ene. 2024
Thank you for taking the time to rate your stay. We hope to welcome you back again anytime. Thank you

2/10 Terrible

Yasmani

Viajó con su pareja, Viajó por negocios
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Me párese muy aburrida no ay un bar donde las personas se puedan sentar a disfrutar una cerveza , la limpieza terrible , estuve 3 días y nunca fueron a limpiar ni anotar las bazura, yo por mi parte no regresara
Se hospedó 3 noches en octubre de 2023
Respuesta de Atrium Hotel Management el 7 nov. 2023
Dear Yasmini,We're sorry to hear about your less-than-satisfactory experience during your stay.  We apologize for the lack of cleaning service and the absence of a bar for your enjoyment.  Your feedback is important to us, and we will address these issues to improve the guest experience.  We hope you might reconsider and give us another chance to provide a more enjoyable stay in the future.  Thank you for sharing your concerns.Sincerely,Atrium Hotel Management

8/10 Bueno

Irene

Se hospedó 1 noche en julio de 2023
Respuesta de Atrium Hotel Management el 14 ago. 2023
Dear Irene, Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon on your next visit to Irvine!  Best Regards, Atrium Hotel Management

8/10 Bueno

Beatriz

Viajó con su familia
Le gustó: Personal y atención
Se hospedó 1 noche en agosto de 2022
Respuesta de ABVI San Jose Management el 9 ago. 2022
Hello Beatriz, Thank you for the Positive Score rating of your stay at Americas Best Value Inn - San Jose. It makes me happy to hear that you were extremely pleased with your stay. We greatly appreciate your feedback.  Thanks for staying with us, and kindly do recommend us to anyone visiting San Jose. Warm Regards, ABVI San Jose Management

8/10 Bueno

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en octubre de 2019

10/10 Excelente

Jennifer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I booked this place because I could access it on foot from the airport. It is very convenient if you don’t have a car. If you do have a car, be aware that the daily parking rate will add substantially to your hotel bill. My room was pleasant, staff were helpful.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Naushad, Quincy

Le gustó: Personal y atención, servicios
Some areas of the property are dated. Pillows were not comfortable
Se hospedó 4 noches en mayo de 2024

4/10 Mediocre

Taylor

Viajó con su familia y niños pequeños, Viajó con mascotas
No le gustó: Servicios, estado de la propiedad e instalaciones
The rooms have been updated but lack amenities like a small fridge or smart tv - asked for linens to be changed and housekeeping just handed me linens & didn’t offer to change them. Hallway noise was loud and disruptive to my kids sleeping. Lastly, a lot of questionable activity around the property from possible prostitution and or drug deals. One night we came back someone was doing drugs in their car! Spend an extra $20-$50 and stay next door at the Hilton or down at the Renaissance. Will not stay here again!
Se hospedó 3 noches en mayo de 2024

4/10 Mediocre

Candice Morgan

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property is very outdated. It is not what you see in the photos. Our room was dirty. Cushions on the couch were stained, carpet was stained, and coming up. Coffee grounds all over the counter and under the glass top. You have to pay to park $24 a day which was not posted on this site.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Adam, Henderson

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great front desk team. Super friendly and made we feel welcomed.
Se hospedó 1 noche en mayo de 2024
Respuesta de Atrium Hotel Management el 19 may. 2024
Thank you so much for your kind words! We're thrilled to hear that our front desk team made you feel welcomed and valued. Your feedback is greatly appreciated, and we look forward to serving you again in the future. Safe travels!

10/10 Excelente

Ione

Viajó con su familia
Le gustó: Limpieza, personal y atención
it is an art deco facility with updates. The room was clean, quiet, very comfortable bed and pillows; had a needed good night rest. It's very close to UC Irvine, my reason for visiting the area.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Atrium Hotel Management el 18 may. 2024
Thank you for taking the time to rate your stay with us, I'm glad you enjoyed your stay. We hope to welcome you back again anytime. Thanks!

6/10 Aceptable

Catalina

Se hospedó 3 noches en mayo de 2024
Respuesta de Atrium Hotel Management el 17 may. 2024
Thank you for taking the time to rate your stay with us. We hope to welcome you back again anytime.

10/10 Excelente

Dylan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
All staff were friendly and helpful. The room was clean. Even had a nice little balcony/patio with chairs. TV is badly outdated, no smart casting or even a TV guide channel or guide button. Plenty of space in the courtyard/pool area for lounging. Parking space not included with room, something like $24 a day. Closest street parking I found was on Business Center Drive, everything else is a paid lot.
Se hospedó 4 noches en mayo de 2024
Respuesta de Atrium Hotel Management el 14 may. 2024
It sounds like you had a pleasant stay overall! It's great to hear that the staff were friendly and helpful, and that your room was clean with a lovely balcony/patio. However, I understand your frustration with the outdated TV and the lack of smart casting or a TV guide channel. It seems like the hotel could improve in that aspect to enhance the guest experience. It's also helpful to know about the parking situation for future guests, although it's unfortunate that it comes at an additional cost. Hopefully, despite these minor inconveniences, you were still able to enjoy your time at the courtyard/pool area. Thank you for sharing your feedback!

8/10 Bueno

Cesar

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is my personal opinion This is the first time I staying at this hotel and for my opinion bathrooms are to small,door are to close
Se hospedó 2 noches en mayo de 2024
Respuesta de Atrium Hotel Management el 14 may. 2024
Thank you for sharing your feedback with us. We appreciate hearing about your experience. We'll definitely take your comments into consideration as we continually strive to improve and enhance our guests' experiences. If you have any further thoughts or suggestions, please feel free to share them with us. We hope to have the opportunity to welcome you back in the future.

10/10 Excelente

arfan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was absolutely perfect!
Se hospedó 1 noche en mayo de 2024
Respuesta de Atrium Hotel Management el 12 may. 2024
That's fantastic to hear! We're thrilled that everything met your expectations. Thanks!

6/10 Aceptable

Shoko

No le gustó: Personal y atención
I need to pay for parking fee. And some amenities is pretty bad.
Se hospedó 2 noches en mayo de 2024
Respuesta de Atrium Hotel Management el 10 may. 2024
I'm sorry to hear that you had a less than satisfactory experience. Your feedback regarding the parking fee and amenities is important, and I'll make sure to pass it along to the management team. We strive to continuously improve our services, and your input helps us identify areas where we can do better. If there's anything specific you'd like to address or if you have any suggestions for improvement, please feel free to share. We want to ensure your next visit exceeds your expectations.

10/10 Excelente

Tanisha

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful property and beautiful rooms with balconies. Great price and car rental on property is convenient.
Se hospedó 1 noche en mayo de 2024
Respuesta de Atrium Hotel Management el 10 may. 2024
We're thrilled to hear that you enjoyed your stay with us and found our property and rooms to your liking. It's fantastic to know that you appreciated the convenience of our on-site car rental service. Your positive feedback means a lot to us, and we hope to welcome you back for another memorable experience soon!

10/10 Excelente

Jack

this was good
Se hospedó 1 noche en mayo de 2024
Respuesta de Atrium Hotel Management el 7 may. 2024
We're glad to hear that you had a positive experience! If there's anything specific you enjoyed or any suggestions you have for us to make your next visit even better, please feel free to share. We're always here to ensure you have a great stay.

8/10 Bueno

Debra

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
It was a quiet and clean. We were very tired appreciated the quiet. Our room had a great view of the pool.
Se hospedó 1 noche en mayo de 2024
Respuesta de Atrium Hotel Management el 7 may. 2024
Thank you for sharing your experience! We're delighted to hear that you found our hotel to be quiet and clean, offering the peaceful atmosphere you needed after a long day. It's fantastic that you enjoyed the view of the pool from your room. We appreciate your feedback and hope to welcome you back for another relaxing stay soon!

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great swimming pool area
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 6 may. 2024
Thank you for taking the time to provide your feedback. I'm glad you enjoyed our pool area. We hope to welcome you back again anytime. Thanks

6/10 Aceptable

Raul, San Diego

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024
Respuesta de Atrium Hotel Management el 7 may. 2024
Thank you for taking the time to rate your stay with us. We hope to welcome you back again anytime. Thanks

10/10 Excelente

eddie

Viajó con su pareja
very nice and helpful staff
Se hospedó 1 noche en mayo de 2024
Respuesta de Atrium Hotel Management el 6 may. 2024
Thank you for taking the time to provide your feedback and for your kind words about our staff. Thank you

8/10 Bueno

Kaori

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Atrium Hotel Management el 6 may. 2024
Thank you for the great rating. We hope to welcome you back again anytime. Thanks

6/10 Aceptable

Steven, Fremont

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
not as good as I thought
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 4 may. 2024
I'm sorry to hear that your experience didn't meet your expectations. Your feedback is valuable to us, and we'd love to learn more about what aspects fell short so we can improve. Please feel free to reach out to us directly with any specific concerns you have. We're committed to making sure every guest has a fantastic experience with us.

6/10 Aceptable

crystal

Viajó con su pareja
Le gustó: Personal y atención
I feel it wasn’t worth the price I paid for the room. The bathroom was very tiny and didn’t have vents for the steam. The sink had no counter space for a couple to get ready. We had a king size suite. None of the lamps were plugged in, parking was also expensive for one day. I would have stayed somewhere else had I known.
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 4 may. 2024
Thank you for taking the time to share your feedback with us. We apologize for the inconveniences you experienced during your stay. We take your comments seriously and will address the issues you mentioned with our team to ensure that we can improve upon these aspects for future guests. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back and provide you with a much-improved experience. If you have any further concerns, please don't hesitate to contact us directly.

4/10 Mediocre

Michelle

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The shower in our room flooded the entire bathroom and we had to be moved to another room. Because of the inconvenience and amount of time it took us to move, We missed our paid ticketed event. The hotel staff said they upgraded our room and they did not. In fact, the room we received has less furniture than our original room. They did give a room with a pool view but who needs a pool view when it is 69 degrees outside. I requested at least one night refunded and the hotel refused.
Se hospedó 2 noches en abril de 2024
Respuesta de Atrium Hotel Management el 4 may. 2024
We sincerely apologize for the inconvenience you experienced during your stay with us. It's disappointing to hear that the issue with the shower affected your plans and that you were not satisfied with the resolution provided. Your feedback is valuable to us, and we will address your concerns with our team to prevent similar situations from occurring in the future. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.

10/10 Excelente

Sleeps

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice stay with a balcony and pool areas superb
Se hospedó 1 noche en mayo de 2024
Respuesta de Atrium Hotel Management el 4 may. 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay, especially the balcony and pool areas. Your satisfaction is our priority, and we're delighted that we could contribute to a memorable stay for you. We hope to welcome you back soon for another fantastic experience!

8/10 Bueno

Chad

Se hospedó 2 noches en abril de 2024

10/10 Excelente

Alicia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Managment el 4 may. 2024
Thank you for the great rating! We hope to welcome you back again anytime. Thanks!

4/10 Mediocre

Christian

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Checkin experience was pretty poor! Not only was I told that my pre-paid Expedia reservation was not valid, they also tried to charge me more than double the amount that I paid via Expedia on the spot.
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 1 may. 2024
I'm really sorry to hear about your experience. It sounds incredibly frustrating to have issues with your pre-paid reservation. This definitely falls short of the service we aim to provide. We'd like to make this right for you. Could you please provide more details so we can investigate and address the issue?

8/10 Bueno

Chris

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Pool cabana's were nice to hang out in.
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 30 abr. 2024
We're thrilled to hear that you enjoyed our pool cabanas! They're indeed perfect for relaxing and soaking up some sun. If there's anything else you loved about your stay or any suggestions for improvement, feel free to share. We'd love to hear from you!

6/10 Aceptable

Haya Cinta

No le gustó: Servicios
I liked the convenience of getting to the airport (literally across the street). The room was spacious, nice decor, comfortable bed and nice bathroom. I didn’t like the big dead cockroach on the bathroom floor upon arrival. I didn’t like that there was no bar soap upon arrival and when I asked the front desk the woman said there is no bar soap available—only shampoo to use as soap! And when I looked on the bathroom counter, there was only conditioner and lotion. I asked if someone could then bring the shampoo up to my room and she said she’s the only one at the desk and couldn’t leave her station. So I had to pick up the shampoo myself. And when I did, lo and behold she said “look what I found?” and produced a small bar of soap. She said it was the last one. ??? Aside from the cockroach and the soap issue, everything else was fine including the very nice morning staff. I did check in late at night 1030pm but the night person seemed to have no clue about making gusts feel comfortable and properly attended to.
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 30 abr. 2024
Thank you for your feedback, and we're sorry for the inconveniences you faced. We've addressed the cleanliness issue immediately and ensured our amenities are readily available. We appreciate your acknowledgment of our morning staff and apologize for any lapse in service during your late-night check-in. We hope to welcome you back for a much-improved experience.

10/10 Excelente

Elena

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything good
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 1 may. 2024
Thank you for taking the time to rate your stay with us. I'm glad you had an enjoyable experience. Thank you

6/10 Aceptable

Nicole

Se hospedó 1 noche en abril de 2024

2/10 Terrible

Don, huntington beach

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
this PLACE IS A JOKE, WAITED FOR STAFF TO SERVE BREAKFAST FOR 45 MIN, NEVER HAPPENED. STAFF REPLACED COFFEE WITH USED COFFEE AND GAVE US NO CUPS. THE SIGNS ON THE BUILDING ARE INCORRECT REGARDING HOURS OF ACCESS, I COULD GO ON
Se hospedó 5 noches en abril de 2024
Respuesta de Atrium Hotel Management el 30 abr. 2024
We're deeply sorry to hear about your disappointing experience. Waiting for breakfast for 45 minutes is unacceptable, and we apologize for the inconvenience. We take cleanliness seriously, and we're investigating the coffee issue to prevent it from happening again. As for the signage, we'll ensure it's updated promptly. We appreciate your feedback and hope for the opportunity to make it right for you in the future.

10/10 Excelente

Paul, Colorado Springs

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The property staff was super helpful at checkin -I appreciated their help with some questions I had.
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 4 may. 2024
We're delighted to hear that our staff provided you with excellent service during your check-in! Ensuring our guests feel welcomed and supported is a top priority for us, and it's wonderful to know that we were able to assist you with any questions you had. Thank you for taking the time to share your positive experience, and we hope to have the pleasure of welcoming you back again soon!

10/10 Excelente

Jose

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The fee to pay for parking is too much.
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 29 abr. 2024
Thank you for your feedback on our parking fees. Your input is valuable, and we'll consider it in our ongoing evaluations. If you have any further suggestions, please share them. We aim to provide the best service possible.

10/10 Excelente

Carla

Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 19 may. 2024
Thank you for the perfect rating, we hope to welcome you back again anytime. Thanks!

4/10 Mediocre

Shavonne

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Very dated location. Walls are thin, hard to sleep during our two night stay
Se hospedó 2 noches en abril de 2024
Respuesta de Atrium Hotel Management el 29 abr. 2024
We're sorry to hear about your experience with the location and the noise disturbance during your stay. Your comfort is important to us, and we apologize for any inconvenience caused by the thin walls. We'll definitely look into ways to address this issue to ensure a more restful experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you on your next visit.

6/10 Aceptable

Britney

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 1 may. 2024
Thank you for taking the time to rate your stay. We hope to welcome you back again. Thank you.

8/10 Bueno

David, Orange

Le gustó: Limpieza, personal y atención, servicios
Great location to everything but older hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Managment el 29 abr. 2024
Thank you for sharing your thoughts about our hotel. We're pleased to hear that you appreciated our convenient location. We understand that our property may have an older charm, and we appreciate your feedback. We're continuously working to maintain and improve our facilities to provide a comfortable experience for all our guests. Your comments are valuable to us as we strive to enhance our offerings. We hope to welcome you back in the future and provide an even better stay. Thank you for choosing us for your accommodation needs.

8/10 Bueno

Andrea

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 8 noches en abril de 2024
Respuesta de Atrium Hotel Management el 29 abr. 2024
Thank you for taking the time to rate your stay with us. We hope to welcome you back again soon. Thanks!

10/10 Excelente

Evan

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I had a surprise visit to Irvine for a few days, and I booked this place from the lobby of the company recommendation and will stay here from now on. It’s a 10 minute walk to the office and much nicer. Thank you!
Se hospedó 2 noches en abril de 2024
Respuesta de Atrium Hotel Management el 26 abr. 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our location and amenities met your expectations. It was a pleasure hosting you, and we look forward to welcoming you back on your future visits to Irvine!

10/10 Excelente

Steven

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 26 abr. 2024
Thank you for the great review! We hope to welcomce you back again anytime. Thanks!

8/10 Bueno

Qingshan

Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 14 may. 2024
Thank you for the great review! We hope to welcome you back again anytime. Thanks!

10/10 Excelente

Yuen Fat

Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 14 may. 2024
Thank you for the great review. I'm glad you enjoyed your stay with us. We hope to welcome you back again anytime. Thanks!

8/10 Bueno

Vincent

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Some area of improvement with cleaning in the bathroom as there was dirty spot on the floor but that was the only area. Property was very serine, a little Oasis tucked in the heart of downtown Irvine. Would stay here again.
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 23 abr. 2024
Thank you for your feedback and for choosing our property for your stay. We're delighted to hear that you found our location serene and akin to an oasis in downtown Irvine. Your comments about the cleanliness of the bathroom are duly noted, and we apologize for any inconvenience this may have caused. Rest assured, we'll address this with our housekeeping team to ensure that such lapses are rectified. We value your patronage and hope to have the opportunity to welcome you back for a flawless experience in the future.

8/10 Bueno

Yesenia

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Liked that it had a balcony. Everything looked cleaned. The room was a nice decent size. Parking was easy. It has an interesting way of getting inside and coming out, but makes sense for security. Overall, stay was comfortable and would book again.
Se hospedó 2 noches en abril de 2024
Respuesta de Atrium Hotel Management el 22 abr. 2024
We're delighted to hear that you enjoyed your stay with us! It's wonderful to know that you appreciated the balcony, cleanliness, spacious room, and convenient parking. We're glad that our security measures added to your peace of mind. Thank you for your kind words and for considering us for your future bookings. We look forward to welcoming you back!

2/10 Terrible

Hung Van

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room was dirty, smells and no cleaning services. Room was not clean the next day. Towels were not replaced. Trash was not taken out the next day.
Se hospedó 2 noches en abril de 2024
Respuesta de Atrium Hotel Management el 22 abr. 2024
We apologize for the inconvenience you experienced with our housekeeping-only-upon-request policy. We understand your concerns about cleanliness and assure you that your feedback will be addressed with our team to ensure a better experience for our guests. Should you choose to stay with us again, please don't hesitate to contact our front desk for any additional cleaning or service needs. Thank you for bringing this to our attention