Exterior

Reviews of Cantilever Hotel, Trademark Collection by Wyndham

3 out of 5
Cantilever Hotel, Trademark Collection by Wyndham
2078 Spruce St, International Falls, MN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 174 out of 225 reviews" "
Rating 8 - Good. 39 out of 225 reviews" "
Rating 6 - Okay. 7 out of 225 reviews" "
Rating 4 - Poor. 4 out of 225 reviews" "
Rating 2 - Terrible. 1 out of 225 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tatyana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean
Stayed 1 night in Apr 2024
Response from Cantilever Distillery + Hotel on 30 Apr 2024
Thank you for your 5 star review Tatyana. We appreciate that you stayed with us and took time to let others know about it. See you next time!

10/10 Excellent

Jonathan, Ankeny

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and cocktail room are both elite for travelers who want a unique stay!
Stayed 2 nights in Apr 2024
Response from Cantilever Distillery + Hotel on 2 May 2024
Thank you for your review Jonathan! We are thrilled you enjoyed your stay and took time to let other travelers know that we offer a unique experience for the savvy traveler. We look forward to seeing you again.

8/10 Good

Daniel, Saint Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cantilever Hotel and Distillery in International Falls MN is a great hotel. Probably the most modern structure for miles. The rooms are very modern, clean and well designed. Nice use of "era" decor and finishes. The beds are comfortable. I'd prefer a mix of sleeping pillows so a person could find one to their preference. One thing I didn't find in any of the descriptions of the hotel was mention of the train tracks and trains. The hotel is less than 200 ft from the train tracks that run pass the hotel. A Canadian Northern outpost/office is located kitty corner from the hotel. Trains run pass the hotel day and night. Locomotives are warmed up regularly and often. The hotel does provide earplugs to guests. I was able to sleep through the noise but my wife really struggled. Sleepers be wary. Cute coffee shop in the lobby with free drip coffee in the AM. Delicious baked goods in the cooler and a gift shop with any kind of distillery swag/alcohol you might need. I'd stay again, perhaps with a white noise machine/fan and a shot or two of the local bourbon or gin before bed.
Stayed 1 night in Apr 2024
Response from Cantilever Distillery + Hotel on 30 Apr 2024
Thank you so much for staying with us Daniel and also for your thoughtful review. We are thrilled that you noticed our amenities, ambiance and cleanliness. You are also correct regarding our location near the train tracks. We are named after the Cantilever Bridge which allows train traffic to and from Canada. During the Prohibition Era, there was multiple incidences of bootlegging and we celebrate this era which is evidenced throughout the building. You also offer excellent advice regarding white noise for those that may be bothered by the train noise. Additionally, we can often accommodate requests for those that prefer to be on the opposite side of the building and away from the train tracks. Again, we appreciate your thorough review and we hope to see you again real soon.

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cantilever Distillery + Hotel on 29 Apr 2024
Thank you for your great review Breanna! We are so pleased that you enjoyed your stay, amenities and service. We look forward to your next visit

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first visit here, but we Will be back!!!!
Stayed 1 night in Mar 2024
Response from Cantilever Distillery + Hotel on 17 Mar 2024
We appreciate your 5-Star review Gregory and thank you for taking time to let us know you had a great visit. See you next time! Cheers

10/10 Excellent

Bingzhi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place at Ranier, close to the national park.
Stayed 2 nights in Mar 2024
Response from Cantilever Distillery + Hotel on 12 Mar 2024
Thank you so much for your 5-star review. We are delighted that you enjoyed your stay and we appreciate your feedback. We hope to see you again very soon.

2/10 Terrible

Dimitri

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was great but it don’t make sense that I had to pay again just so they can possibly pay for if you mess up there room but when the tv don’t work and u almost get locked out of your room because it don’t go thru even tho I already paid thru somewhere else. Maybe next time don’t treat your clients like thieves don’t nobody want no 35$ soaps nor does any wnna take ur glasses or the “tv off the wall” as the guy up front said I will never be staying here again hopefully you make it easier for younger people to be at ease!
Response from Cantilever Distillery + Hotel on 7 Mar 2024
Thank you for your feedback and we apologize that your personal card was authorized for the amount of the stay. Normally on prepaid reservations we DO take a personal card on arrival, but it is just for us to have on file and not authorized for the stay amount. This way if a guest decides to put purchases from the cocktail lounge or breakfast bar directly to the room, the payment covered. And it is true that we have to protect ourselves in the event someone does damage a room. We believe this is customary for most hotels. We did not mean to make you feel like a thief. Again, please accept our apology for your card being authorized in error. We will address this with the team. We appreciate that you stayed with us and please reach out to us directly if we can better serve you on this matter.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility was first class. This time of the year local dining options were very limited. However, the hotel restaurant was outstanding. I highly recommend this hotel.
Stayed 2 nights in Feb 2024
Response from Cantilever Distillery + Hotel on 27 Feb 2024
Thank you Richard. We are delighted to hear that you enjoyed your stay and that your dinner was outstanding. We appreciate you recommending us to others as well. We look forward to serving you again!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel
We recommend this hotel! The room was great and we loved the sauna and cocktail lounge/restaurant. This hotel is next to some train tracks, if you’re a light sleeper best to request a room away from the tracks with a lake view. We didn’t have any trouble with train noise in room 301.
Stayed 2 nights in Feb 2024
Response from Cantilever Distillery + Hotel on 14 Feb 2024
Thank you very much for your stay. We appreciate your review and for recommending us to others. You also offer good advice for future travelers. We are glad you enjoyed the hot tub and sauna and look forward to your next visit.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Very cool property with friendly staff
Stayed 1 night in Jan 2024
Response from Cantilever Distillery + Hotel on 14 Feb 2024
Thank you for your review Heidi and for noticing our friendly staff and cool ambiance. We look forward to your next visit.

10/10 Excellent

Kyle, Roseau

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cantilever Distillery + Hotel on 14 Feb 2024
Thank you for taking time to let us know about your stay. We are so glad to know you were comfortable and we look forward to your next visit.

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous stay at the Cantilever! The atmosphere and decor was wonderful. The staff was very friendly and welcoming. We highly recommebd if yoyre lookkng gor a unique experience!
Stayed 1 night in Jan 2024
Response from Cantilever Distillery + Hotel on 15 Feb 2024
Thank you very much for your visit with us and for noticing the ambiance and friendly staff. We are also grateful that you will recommend us to others. We look forward to serving you again.

10/10 Excellent

Sunitha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hannah Ruelle on 8 Jan 2024
Thank you so much for the five-star review, Sunitha! We hope to see you back again soon.

8/10 Good

Nadine

Stayed 3 nights in Sep 2023
Response from Cantilever Distillery + Hotel on 30 Apr 2024
Thank you for your review Nadine and taking time to let others know about your experience. We appreciate your stay and hope that we can serve you again.

10/10 Excellent

Sara Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hannah Ruelle on 11 Oct 2023
Thanks for the five-star review, Sara! We hope to see you back in Ranier again soon.Cheers!

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique Upscale
Comfy cozy place to stay when we drove up for a day of fishing on Rainy Lake. It’s a unique location with a very busy train station and train noise but it seemed to fit some how?
Stayed 2 nights in Oct 2023
Response from Hannah Ruelle on 11 Oct 2023
Hi Heidi,Thank you so much for visiting us and taking the time to leave us a review—and great photos! It is one of the busiest international train stations, but many of our guests find this to be part of the charm as our community was built on the rich history of this crossing. We hope to see you back in Ranier again soon.Cheers!

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. We only stayed one night so it was hard to judge. But we would definitely stay there again.
Stayed 1 night in Sep 2023
Response from Hannah Ruelle on 11 Oct 2023
Hi Jill,Thank you for visiting us and taking the time to leave us a review! We are so happy to hear you will be back and can't wait to see you during your return to Ranier.Cheers!

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cool vibe! Loved the bar/restaurant. Loved the room. Loved the hot tub/sauna. The Cantilever is a hidden gem in little Ranier. We highly recommend for anyone heading to northern MN for work or for play.
Stayed 2 nights in Sep 2023
Response from Hannah Ruelle on 2 Oct 2023
Hi Heidi,Thank you so much for visiting us and taking the time to leave us a review. We're so happy to hear you enjoyed your stay. We hope to see you back again soon! Cheers!

10/10 Excellent

MYRNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hannah Ruelle on 2 Oct 2023
Thanks for the great review, Myrna! We hope to see you back again soon. Cheers!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and would love to stay there again but it is close to the train tracks and our room was noisy.
Stayed 1 night in Sep 2023
Response from Hannah on 11 Oct 2023
Thank you for visiting us and taking the time to leave us a review! We appreciate your feedback and are sorry to hear your sleep was disturbed by the trains. Many of our rooms have great soundproofing, so we will look into this issue to see where we can improve. We you give us another chance in the future to provide you with a better room, and a more relaxing stay.Cheers!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hannah Ruelle on 2 Oct 2023
Thanks for the great review, Jason! We hope to see you back again soon. Cheers!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hannah Ruelle on 2 Oct 2023
Thanks for the great review, Stacey! We hope to see you back again soon. Cheers!

10/10 Excellent

Sarah

Liked: Staff & service, property conditions & facilities, room comfort
This place is a true gem!
Stayed 1 night in Sep 2023
Response from Hannah Ruelle on 25 Sep 2023
Thanks for the 10/10 review, Sarah! We hope to see you back in Ranier again soon. Cheers!

8/10 Good

Diana, Hamel

Stayed 1 night in Sep 2023
Response from Hannah Ruelle on 16 Oct 2023
Hi Diana,Thank you for visiting us and taking the time to leave us a review. We hope you enjoyed your stay. Please do not hesitate to reach out if there is anything we can do to improve for future stays. We hope to see you back in Ranier again soon!

10/10 Excellent

Normond

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Helps if you like trains. Enjoyed the stay.
Stayed 2 nights in Sep 2023
Response from Hannah Ruelle on 25 Sep 2023
Thanks for visiting us and taking the time to leave us a review, Normond! We are happy to hear you enjoyed your stay. We hope to see you back again soon!

4/10 Poor

Bradley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Trains. Trains. Trains. Trains. No sleep. No sleep. No sleep. Why doesn’t the hotel mention on the website it’s 30’ from a very busy international crossing railway????? Holy crap. Very clean hotel. Great beds. Nice attempt at boutique hotel but did I mention the f$&@ing trains!!!! Horrible.
Stayed 1 night in Sep 2023
Response from Hannah Ruelle on 25 Sep 2023
Thank you for taking the time to share your feedback about your recent stay. We appreciate your candid review, as it helps us identify areas for improvement and enhance the overall experience for our valued guests.We sincerely regret to learn that the proximity of the train tracks affected your quality of sleep during your stay. We understand how important a good night's sleep is, and we deeply apologize for any inconvenience caused by the noise from passing trains. We realize that some guests, particularly light sleepers, can find this challenging, and we're actively looking into ways to mitigate this issue. We're currently exploring options to enhance soundproofing in our rooms facing the train tracks to minimize noise disturbances. In the meantime, we have implemented certain measures to address this concern proactively. We provide complimentary earplugs in rooms for guests who are more sensitive to noise. Our front desk staff is available 24/7 to assist with room reassignments to quieter areas of the hotel whenever possible. We hope these measures will help improve your future stays with us. If you decide to give us another chance, please feel free to reach out directly, and we'll ensure your accommodation is arranged in a quieter area of the hotel.

8/10 Good

Diane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but watch out for the bathtub!
The hotel, distillery and restaurant was all great. Clean and shiny! Only complaint is the claw tub in the bathroom. Very challenging getting in and out and showering. Dangerous for us seniors!
Stayed 1 night in Sep 2023
Response from Hannah Ruelle on 25 Sep 2023
Hi Diane,Your safety and comfort are of utmost importance to us, and we apologize if our bathtubs did not meet your expectations in terms of ease of use. We understand that clawfoot bathtubs can present a challenge for some guests in terms of entering and exiting, especially for those who may have mobility concerns. We have taken note of your concerns and are exploring ways to enhance safety and convenience for all our guests. To offer a more accessible and comfortable bathing experience, we have a range of shower rooms available for guests to utilize. Our shower facilities are equipped with modern fixtures and designed with guest comfort in mind, ensuring a safer and convenient alternative for bathing. Additionally, our front desk team is always available to assist with any accommodation preferences, and we would be more than happy to accommodate requests for rooms with shower facilities during your future stays.We sincerely value your feedback and will use it to guide our efforts in enhancing our facilities and services to better cater to the diverse needs of our guests. We hope that you will consider staying with us again in the future, allowing us the opportunity to provide you with a more comfortable and enjoyable experience.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Eh
Hotel was beautiful and clean. Rooms were clean and comfortable. Claw foot tub not best for showers. Restaurant was slow, overpriced and mediocre in quality.
Stayed 1 night in Sep 2023
Response from Hannah Ruelle on 18 Sep 2023
Thank you so much for visiting us and taking the time to leave us a review. We really appreciate your feedback, and are truly sorry to hear you were not impressed with your experience in our Cocktail Room. We will share these notes with our management team so they can look into these issues to come up with a resolution. We are happy to hear you enjoyed the clean and comfortable rooms. We hope to see you back in Ranier! Thanks again!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hannah Ruelle on 18 Sep 2023
Thanks for the five-star review, Linda! We hope to see you back again soon. Cheers!

10/10 Excellent

Shannan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Good location close to Rainy Lake Visitor Center at the Voyageurs National Park.
Stayed 2 nights in Sep 2023
Response from Hannah Ruelle on 12 Sep 2023
Hi Shannan,Thank you so much for visiting us and taking the time to leave a review. We are happy to hear you enjoyed your stay and had the opportunity to explore Voyageurs National Park while you were in the area. We hope to see you back in Ranier again soon. Cheers!

10/10 Excellent

Lori

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is excellent, but there is ONE significant factor to be prepared for. I discuss it at the end of this review. Cantilever is a small boutique hotel with a restaurant/distillery on site. Brand new with beautiful appointments, very comfortable beds, friendly staff and a fantastic location in a walkable neighborhood. Easy access to the Rainy Lake Visitor's Center at Voyageurs, which was the purpose of our visit. The on-site restaurant is outstanding. We ate there all three evenings and the food and cocktails were fantastic. Can't recommend it enough. The one thing guests should be aware of is that the hotel is directly next to a busy freight train crossing, and all the noise that comes with it. The rooms aren't terribly soundproof, so not only the train noise but your neighbors' conversations might make themselves a presence. The hotel is aware, at least of the train noise, and provided foam earplugs. I used them and slept peacefully. But if you are particularly sensitive to noise, take it into consideration.
Stayed 3 nights in Sep 2023
Response from Hannah Ruelle on 5 Sep 2023
Lori,Wow—thank you so much for visiting us and taking the time to leave us such a great, detailed review. We are thrilled to hear you enjoyed your stay and were able to explore our local community and Voyageurs National Park. Thank you for also supporting our Cocktail Room and kitchen while you were here!We hope to see you back in Ranier again soon. Cheers!

10/10 Excellent

Teresa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
I loved the hotel. Very convenient with a wonderful restaurant on-site with a distillery! One block from Rainy Lake, with a view from the rooftop hot tub. Evry thing very clean and shinny. Only little thing was i worry the clawfoot tubs might be hard for some to get out of safely.
Stayed 1 night in Aug 2023
Response from Hannah Ruelle on 5 Sep 2023
Hi Teresa,Thank you so much for visiting us and taking the time to leave us a review! We are so happy to hear you enjoyed your experience. We do offer shower rooms for guests who are concerned about getting in and out of the claw foot tubs. We hope to see you back in Ranier again soon. Cheers!

10/10 Excellent

Chad

Stayed 1 night in Aug 2023
Response from Hannah Ruelle on 25 Sep 2023
Thanks for the five-star review, Chad! We hope to see you back in Ranier again soon!

10/10 Excellent

Charlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel made the trip!
This is a wonderful hotel that is designed to look like a renovated warehouse. Everyone was very friendly and helpful. We ate both nights in the restaurant and very much enjoyed our meals. They dont serve beer or wine as they are a distillery so we had fun stepping out of our usual and trying some new drinks. It is a small community so we saw all we had scheduled to see but we would go back again just to enjoy the hotel itself. There is a railroad behind the hotel but we didn't hear it at night so it wasn't a concern to us.
Stayed 2 nights in Aug 2023
Response from Hannah Ruelle on 31 Aug 2023
Charlene,Thank you so much for visiting us and taking the time to leave us a review! We are so happy to hear you enjoyed your time with us. We love when guests are able to step out of their comfort zones with our cocktails and find something they enjoy. We hope to see you back in Ranier again soon! Cheers!

10/10 Excellent

Jim

Stayed 1 night in Aug 2023
Response from Hannah Ruelle on 31 Aug 2023
Thanks for leaving us a 10/10 review, Jim! We hope to see you back again soon!

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cantilever is both a hotel and distillery. It is very trendy. The focus is more on the distillery than the hotel. That said, the rooms are large, clean and comfortable. I would have given it 5 stars but for 3 things. There wasn’t coffee in the room. Coffee was provided in common areas. I didn’t like having to be “presentable” before getting that first cup. There was a lack of information provided such as the restaurant menu and tv use. The parking lot needed to be cleaned up. It’s windy there so trash blows into the lot and gets stuck on/in the landscaping. I was only there 2 days so maybe this was attended to at a different time.
Stayed 2 nights in Aug 2023
Response from Hannah Ruelle on 8 Sep 2023
Hi Terry,Thank you so much visiting us and taking the time to leave a review! We are happy to hear you enjoyed your experience overall. We appreciate the suggestions you mentioned and will be passing all of them along to our management team for consideration. We are always looking for ways to improve, so we are grateful to you for offering your honest thoughts. We hope to see you back in Ranier again soon. Cheers!

10/10 Excellent

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and restaurant are really cool. We do like the unique vibe and great food. All staffs are super friendly and helpful. Love the place.
Stayed 1 night in Aug 2023
Response from Hannah Ruelle on 17 Aug 2023
Hi Sheryl,Thank you so much for visiting us and taking the time to leave such a great review. We are so happy to hear you enjoyed your experience! We hope to see you back in Ranier again soon.Cheers!

10/10 Excellent

James, Ellington

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice upgraded hotel
Stayed 2 nights in Aug 2023
Response from Hannah Ruelle on 17 Aug 2023
Hi James,Thank you so much for visiting and taking the time to leave us a review. We are so happy to hear you enjoyed your experience, and we hope to see you back again soon.Cheers!

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a true gem! From the moment you walk in you feel like you are in the nicest of boutique hotels. The staff was friendly and helpful. The rooftop patio, hot tub and sauna were perfect after a day of hiking! There is even a yoga student complete with equipment to enjoy. It is located in the adorable town of Ranier next to a few local restaurants, the marina and a delicious ice cream shop. We rented bikes from the hotel and bikes into International Falls on the paved bike trail for brunch one day. It is also conveniently located near Voyageurs National Park. Although we never ate at it, the on-site restaurant smelled amazing!! I can’t recommend this hotel enough!
Stayed 2 nights in Aug 2023
Response from Hannah Ruelle on 14 Aug 2023
Christina,Wow–thank you so much for taking the time to leave us such a great, detailed review! We are so happy to hear you took advantage of everything Ranier has to offer. We hope to see you back again soon. Cheers!

10/10 Excellent

EMILY, Daniel Island

Traveled with partner
Liked: Amenities
A beautiful boutique hotel! Love the special touches in the rooms & the cleanliness!
Stayed 1 night in Aug 2023
Response from Hannah Ruelle on 17 Aug 2023
Hi Emily,Thank you so much for visiting and taking the time to leave us a review. We are delighted to hear you enjoyed your stay, and we hope to see you back in Ranier again soon. Cheers!

8/10 Good

Barb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Train track noise was loud and went most of the night.
Stayed 3 nights in Aug 2023
Response from Hannah Ruelle on 14 Aug 2023
Hi Barb,Thank you for staying with us and taking the time to leave us a review. We are sorry to hear the trains kept you up some at night. The trains are part of our rich history at Cantilever and some find it to be part of our charm, but we do understand a night of interrupted sleep can be frustrating. We hope you found the rest of your experience enjoyable, and we hope to see you back again.

4/10 Poor

Ray

Traveled with partner
Arrived and within a couple hours hotel and community was without water. No place to eat as I was not willing to drive as we had a couple drinks. Hotel did nothing to help guests, could have reduced the price to give some compensation for lack of advertised conveniences
Stayed 1 night in Aug 2023
Response from Robert Olson, General Manager on 10 Aug 2023
I'm very sorry for the inconvenience during your stay due to a city water main breaking. The health department requires us to shut down immediately when there is no running water. Unfortunately, it took the city over 3 hours to make repairs and restore water service. During that time we tried to make sure that all guests were given bottled water free of charge, provided information on nearby restaurants that offered delivery, as well as I offered to pick up and deliver myself. We understand that the distillery/cocktail room is what makes us unique and I'm sincerely sorry that we couldn't provide you that experience due to the unexpected water main break. I have also refunded 50% of the rate that you paid for your stay with us. My sincerest apologies.

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Convenient for the reason that we were visiting
Stayed 3 nights in Jul 2023
Response from Robert Olson, General Manager on 10 Aug 2023
Thank you for staying with us at Cantilever Distillery + Hotel. Your feedback is very much appreciated.

10/10 Excellent

Lucy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had trouble finding the place, saw the distillery sign, but not the hotel sign. Our room was very unique and clean, I loved the look of the claw footed tub, but being a bit older it was rather difficult to get into and out of safely. I had to wait a while at the front desk for someone to arrive, but otherwise, the staff were very pleasant and accomodating. we asked for ice and were given a full bag of ice each day we asked and weren't frowned at.
Stayed 3 nights in Jul 2023
Response from Hannah Ruelle on 24 Jul 2023
Lucy,Thank you so much for staying with us and taking the time to leave us a review. We are sorry to hear you didn't enjoy the claw foot tub. If you return, please request a room with a shower instead of a tub, and we will do our very best to accommodate you. We appreciate your feedback and hope to see you back in Ranier again soon!

10/10 Excellent

Shannon, Adel

Stayed 1 night in Jul 2023
Response from Hannah Ruelle on 14 Aug 2023
Thanks for the five-star review, Shannon! We hope to see you back again soon. Cheers!

10/10 Excellent

Brian, Gadsden

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and a quaint hotel.
Stayed 1 night in Jul 2023
Response from Hannah Ruelle on 24 Jul 2023
Thank you so much for staying with us and taking the time to leave a review, Brian! We hope to see you back again soon. Cheers!

8/10 Good

Kriste

Stayed 2 nights in Jul 2023
Response from Robert Olson, General Manager on 10 Aug 2023
Thank you for staying with us at Cantilever Distillery + Hotel. Your feedback is very much appreciated.

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was an adorable town and hotel. One nice dinning restaurant across street. However was right by a railroad track with trains going all day and night. Was ok. Distillery was fun in the hotel.
Stayed 2 nights in Jul 2023
Response from Hannah Ruelle on 24 Jul 2023
Marie,Thank you so much for staying with us and taking the time to leave a review. We are happy to hear you enjoyed your experience. We hope to see you back in Ranier again soon!

10/10 Excellent

Micaiah

Liked: Cleanliness, staff & service, property conditions & facilities
I make my trek up to International Falls at least twice a year. It is so to have a go to place that I know is clean, has good food and friendly staff.
Stayed 2 nights in Jul 2023
Response from Hannah Ruelle on 17 Jul 2023
Hi Micaiah, Thank you so much for visiting us and taking the time to leave us a review! We really appreciate your kind words and look forward to seeing you again soon. Cheers!

8/10 Good

Jama

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with great vibe. Highly recommend if planning a trip to Voyageurs National Park!
Stayed 2 nights in Jul 2023
Response from Hannah Ruelle on 10 Jul 2023
Hi Jama,Thank you so much for visiting us and taking the time to leave us a review. We're happy to hear you enjoyed the accommodations during your trip to Voyageurs National Park. We hope to see you back in the area soon. Cheers!