This property promises luxury, amenities, and customer service and it severely lacks in all three. The only reason I gave it two stars is the pool is really amazing and they let us check in a little early with little ones which was nice. Issues below...
Things that didn't work (outdoor fridge, two fridge drawers inside, master bedroom fridge moldy, some burners on the grill, two burners on stove) Faucet in kitchen broke while there.
Customer Service
Ad says property manager is available instantly by phone or 30 mins in person. This is not the case. We had an issue with the main kitchen sink not working. Sent two 2 messages and 3 voicemails. Didn't hear back for almost 24 hrs. Went an entire day without being able to use the kitchen sink while trying to cook for our family. We had to go to the hardware store and temporarily "fix" it ourselves. Codes for door entry were wrong, wifi username and passwords were wrong, house and pool user manual not updated. No directions for the sonos system. Had to contact customer service to figure out all that stuff. Ad says "upon arrival, you will be personally greeted with refreshments while being guided through." Didn't happen. A premier rental of this kind should be on top of everything and they just were not.
Things that were in the ad that we didn't get.
Kitchen amenities were lacking...Pots and pans were old. No tongs. No spices or expired. No oil. No bottled water (ad says 200), only 2 rolls of paper towels (had to call to get more, didn't get a call back, they threw some over the fence at some point but never told us), no paper plates, no plastic cups.
No condiments as promised (email said mayo, ketchup, relish, ranch, hot sauce, butter...they gave us a small refund for this)
No master spa basket (supposed to have champagne, bubble bath, bath salts, lotion, candle)
No Cable TV!!!
No soap, body lotion, toothbrush, razor, hairspray, shower caps, etc.
Not luxury towels
No dryer sheets
None of this is a huge deal other than we didn't pack any of this because it was supposed to be provided. Was a huge hassle.
Cleanliness
Chairs by pool are disintegrating.
They don't wash the comforters in between users. The master one smelled bad.
Floor was sticky and not clean. We had crawling babies and it was gross.
Beware no filtered water. We went through 100's of bottle of water when we were here.
Should not be a premier rental. This is not luxury (other than the pool).
