The hosts were very responsive, and the location was very convenient. It's located near Riley and has a secure garage, so I felt comfortable parking our accessible van on site. The unit was clean and had most of what I needed. My only complaint was the confusion around my early checkout. My nephew was discharged from Riley sooner than expected, so we were excited to hit the road, especially with a 3-4 hour drive ahead of us. I used the app to notify the hosts that I was leaving early, but that must've been missed. I called one of the hosts to find out what I needed to do to check out, and he let me know. I sent another message with photos confirming I completed the checkout tasks, so I thought we were all good. I'm not sure where the miscommunication happened, but I received messages one day and two days after checking out, asking when I would check out. I believe we're all on the same page now, though. Despite the checkout confusion, I REALLY liked this place and found it a nice option for families with special needs. When you're spending all day in the hospital and need a little distance from all the intensity of your medical emergency, it's a nice a nice option to have.