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Opiniones sobre Hilton Garden Inn Indianapolis/Carmel

3 out of 5
Hilton Garden Inn Indianapolis/Carmel
13090 Pennsylvania Street, Carmel, IN

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 585 de 1000 opiniones" "
Evaluación: 8 - Bueno. 281 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 89 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 31 de 1000 opiniones" "
Evaluación: 2 - Terrible. 14 de 1000 opiniones" "

9,2/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ingrid

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very good
Se hospedó 1 noche en febrero de 2024
Respuesta de jessica el 9 feb. 2024
Ingrid! Thank you for taking the time to review our hotel. We look forward to welcoming you back the next time your travels bring you to the Carmel area.

8/10 Bueno

LUIS RICARDO

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

8/10 Bueno

Yildibel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones

8/10 Bueno

marco, madrid

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
buen hotel buen precio poco que hacer en entorno
pues, hotel bonito, gente amable, buen desayuno, profesional, nuevo, limpio, todo bien. el sitio es lo que es....fuera de Indianápolis, cerca de carmel un pueblecito al norte. es mas de media hora conducir desde el centro de la ciudad y esto me ha parecido mucho.

6/10 Aceptable

Venice

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
Dirty carpet, bathroom had hair left over from the last guest, generally not clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Jessica el 29 abr. 2024
I am so very sorry to hear about the cleanliness of your guest room, that is not a complaint we get often. We have our guest room carpets professionally clean, as a matter of fact they were done today! I wish you would have let us know during your stay about your dissatistfaction. I do hope the next time your travels bring you to Carmel you will choose to stay with us again.

10/10 Excelente

John

Viajó con su pareja
Le gustó: Estado de la propiedad e instalaciones
Well cared for, hospitable staff. Fabulous breakfast
Se hospedó 1 noche en abril de 2024
Respuesta de Jessica el 29 abr. 2024
John,Thank you so very much for your kind review. I can’t wait to share it with our staff. We look forward to hosting you again soon.

10/10 Excelente

Jon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice HGI, spacious, convenient, very friendly and helpful staff. Decent breakfast.
Se hospedó 2 noches en abril de 2024
Respuesta de jl el 18 abr. 2024
Thank you so much for your wonderful feedback. We hope to see you again in the near future. Best Regards, Jeff Lewis, General Manager

10/10 Excelente

Wesley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff are the stars here starting with the front desk check-in.
Se hospedó 1 noche en abril de 2024
Respuesta de jl el 18 abr. 2024
Thank you for the 5 rating! We appreciate your business and hope to see you again soon. Best Regards, Jeff Lewis, General Manager

10/10 Excelente

Bryant

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Check-in was easy. Frontdesk staff was polite and courteous. I would stay again.
Se hospedó 1 noche en abril de 2024
Respuesta de jl el 8 abr. 2024
Thank you for your review and positive feedback. We hope to see you again in the near future. Best Regards, Jeff Lewis, General Manager

8/10 Bueno

Carly, Oak Creek

Viajó con su familia y niños pequeños
Room was clean. The staff was very friendly. Pool was very small but we had it to ourselves.
Se hospedó 1 noche en marzo de 2024
Respuesta de jl el 26 mar. 2024
Thank you for your review and feedback. We hope to see you on your next trip to Carmel. Kind Regards, Jeff Lewis, General Manager

10/10 Excelente

Tracy

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect location for seeing a show at the palladium.
Se hospedó 1 noche en marzo de 2024
Respuesta de jl el 25 mar. 2024
Thank you for the 5 rating. Great to see you enjoyed the Palladium and our location. Best Regards, Jeff Lewis, General Manager

10/10 Excelente

Bill

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de jl el 25 mar. 2024
Thanks for the 5 rating! We hope to see you again soon. Best Regards, Jeff Lewis, General Manager

8/10 Bueno

Jacob

Viajó por negocios, Viajó con mascotas, Viajó en grupo
Nice clean room The bad they charge 15 for breakfast after paying $180 for a room
Se hospedó 1 noche en marzo de 2024
Respuesta de jl el 25 mar. 2024
Thank you for taking the time to write a review. Your feedback is important to us. Yes, all Hilton Garden Inn's charge for breakfast in their restaurants. Kind Regards, Jeff Lewis, General Manager

8/10 Bueno

Brandy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was clean and quiet, I liked the lobby area. The only thing we didn't like was didn't get a chance to enjoy hot tub and pool because everyone lets their kids run wild and it was always full.
Se hospedó 2 noches en febrero de 2024
Respuesta de jl el 25 mar. 2024
Thank you for your review. We appreciate your feedback. Kind Regards, Jeff Lewis, General Manager

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Location
Se hospedó 2 noches en febrero de 2024
Respuesta de Jessica el 26 feb. 2024
James! Thank you for taking the time to review our hotel! We are glad you enjoyed your stay and hope to see you again soon.

4/10 Mediocre

Ruquaiya

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Toilet was not cleaned. Bathtub looked unsanitary. Dirty towels given.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jessica el 22 feb. 2024
Thank you for taking the time to review our hotel. I am sorry that you were not satisfied. We have taken care of the problem in person, and again I am so very sorry.

10/10 Excelente

Woocheol

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en febrero de 2024
Respuesta de Jessica el 9 feb. 2024
Thank you for taking the time to review our hotel. We hope to see you again soon.

10/10 Excelente

James

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were excellent
Se hospedó 3 noches en diciembre de 2023
Respuesta de Jessica el 9 feb. 2024
James, Thank you so much for taking your time to review our hotel. We love that you found our staff to be excellent. We look forward to welcoming you back the next time you are in the Carmel area.

10/10 Excelente

Janell

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Jessica el 9 feb. 2024
Janell, Thank you so much for taking the time to review our hotel. We look forward to having you as our guest again soon.

10/10 Excelente

Debrah

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was professional and very friendly. The room was cozy and comfy. I would definitely stay here again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jessica el 9 feb. 2024
Debrah, Thank you for taking the time to review our hotel. I am thrilled that you found our staff professional and friendly. We look forward to to having you stay with us again soon.

10/10 Excelente

Suzy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Jessica el 22 ene. 2024
Suzy, Thank you for taking the time to review our hotel. We are thrilled that you enjoyed your stay with us. We look forward to welcoming you back the next time your travels bring you back to the Carmel area.

4/10 Mediocre

Hillary

Viajó con su familia y niños pequeños
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en enero de 2024
Respuesta de Jessica el 9 ene. 2024
Hillary, We are so very sorry that you did not enjoy your stay with us. This is not typical of our hotel, and hope that you will give us a second chance the next time your travels bring you to the Carmel area.

10/10 Excelente

Teresa

Se hospedó 1 noche en enero de 2024
Respuesta de Jessica el 9 ene. 2024
Teresa, Thank you for taking the time to review our hotel. We hope to see you again soon!

10/10 Excelente

Joseph M

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Jessica el 9 ene. 2024
Joseph, Thank you so very much for taking the time to review our hotel! We look forward to welcoming you back again soon!

10/10 Excelente

Brandi

Se hospedó 1 noche en diciembre de 2023
Respuesta de Jessica el 6 ene. 2024
Brandi! Thank you for taking the time to respond to our survey! We are thrilled that you enjoyed your stay with us! We can’t wait to have you stay with us again soon.

10/10 Excelente

Tessa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jessica el 31 dic. 2023
Tessa, Thank you so very much for your 5 star review! We hope to see you again soon!!!

10/10 Excelente

SARAH

Le gustó: Limpieza, servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jessica el 31 dic. 2023
Sarah, Thank you so much for taking the time to review our hotel! We look forward to having you stay with us again soon!

6/10 Aceptable

Emily

Le gustó: Limpieza
No le gustó: Personal y atención
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jessica el 19 dic. 2023
Emily, Thank you for taking the time to review our hotel. We look forward to having you stay with us again soon.

10/10 Excelente

Angela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Our Favorite Hotel
When we come to Carmel we always stay here. This is our 3rd visit and the hotel and the staff never disappoint. They are so friendly and go out of their way to make you feel special. The rooms are always clean and if we need anything they are quick to accommodate.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jessica el 15 dic. 2023
Angela, We were so glad to welcome you back once again! I am glad that our staff made you feel special. Happy Holidays and we hope to see you again soon!

10/10 Excelente

Mary

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was very nice to have the room served by housekeeping daily to keep my room fresh. This is often a service that is lacking in other hotels. The staff was courteous and helpful and the breakfast when I had it was quite tasty and fresh. Having the option to order or have the breakfast bar was nice. It would be nice for a portion of the breakfast to be included in the price of the room but the service was great and the food was better than those that offer it as a part of the room cost so for me traveling for work it wasn't a turn off, if you were traveling with a family and needed to pay this out in addition it might be a turn off.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Jessica el 15 dic. 2023
Mary! Thank you so much for taking the time to review our hotel. Isn't daily housekeeping a nice return from pre-pandemic life! I am delighted that you enjoyed our breakfast experience. We can't wait to welcome you back the next time you are in the Careml area.Happy Holidays!

10/10 Excelente

Richard

Se hospedó 1 noche en noviembre de 2023
Respuesta de Jessica el 31 dic. 2023
Richard, Thank you form taking the time to review our hotel. We are delighted you enjoyed your stay. We look forward to welcoming you back the next time your travels bring you to the Carmel area.

8/10 Bueno

Wayne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly staff, quiet room, convenient location, & very comfortable bed. Only small complaint.....room coffee maker supplies would make only one cup of caffeinated coffee.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jessica el 30 nov. 2023
Wayne,Thank you so much for taking the time to review our hotel. We look forward to having you stay with us again! We can always supply you with more coffee for your room!

10/10 Excelente

Michelle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Jessica el 30 nov. 2023
Michelle, Thank you so much for taking the time to review our hotel. We look forward to having you stay with us again!

10/10 Excelente

Jill

Se hospedó 1 noche en noviembre de 2023
Respuesta de Jessica el 18 dic. 2023
Jill, Thank you for taking the time to review our hotel. We look forward to welcoming you to back the next time your travels bring you to the Carmel area!

10/10 Excelente

Candice

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We really enjoyed the firepit!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jessica el 30 nov. 2023
Candice,We are delighted that you enjoyed the firepit! Thank you so much for taking the time to review our hotel. We look forward to having you stay with us again!

10/10 Excelente

Erica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jessica el 30 nov. 2023
Erica,Thank you so much for taking the time to review our hotel. We look forward to having you stay with us again!

4/10 Mediocre

Lyudmila

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
When we were staying in the last day , they were redoing the roof. It was a lot of noise. Definitely need updating whole entire hotel elevator beed maintenance My mattress was horrible. I was sleeping on the big hump. It was too expensive for the old hotel.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Jessica el 30 nov. 2023
Lyudmila, Thank you for taking the time to review our hotel. Our roofing project is complete, I am sorry about the noise. Our elevators although are a bit noisy are 100% safe and are certified and approved by the State of Indiana.

8/10 Bueno

prasanth

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The front desk employees were so friendly, helpful & nice. Lobby could have been little little more cleaner. There were leaves near the front entrance.
Se hospedó 3 noches en octubre de 2023
Respuesta de Jessica el 30 nov. 2023
Thank you so much for taking the time to review our hotel. I am thrilled that you found our employees to be friendly. I hate the lobby was to up to your expectations.... I assure you that is not typical of our hotel. We look forward to having you stay with us again!

6/10 Aceptable

David

Le gustó: Limpieza, personal y atención
Sloppy and below expectations
We had booked a king bed room but we're assigned a double Queen room in the older part of the hotel, second floor. We brought it up and we're told that because the room has been booked by a third party it could not be changed. The same mistake was rectified on the booking of the 18th and 19th, with a room on the fourth floor. Check my bookings with you for proof. My wife's bed was uneven and sagging on one side such that she had to "climb to the middle. She woke up sore. Mine was also too soft, IMHO; but I can sleep anywhere. Wife says that she'll refuse to book another room at the hotel unless she gets a room in the new portion of the hotel, as our first room (18th and 19th) was.
Se hospedó 1 noche en octubre de 2023
Respuesta de Jessica el 30 nov. 2023
Thank you so much for taking the time to review our hotel. I am very confused as we do not have a "new" section of our hotel. We do hope the next time your travels bring you to the Carmel area you will choose to stay with us once again.

8/10 Bueno

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent
It was just right, certainly compared with 3 years ago during the pandemic. We would stay there, again.
Se hospedó 2 noches en octubre de 2023
Respuesta de Jessica el 26 oct. 2023
David, It was so nice to have you stay with us since the pandemic! We look forward to having you stay more often!

10/10 Excelente

Dean

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was so friendly.
Se hospedó 1 noche en octubre de 2023
Respuesta de Jessica el 26 oct. 2023
Dean, Thank you so much for taking the time to review our hotel. We look forward to welcoming you back the next time your travels bring you to the Carmel area.

10/10 Excelente

Kristine

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice plac, give it a try.
Check in was a breeze. When booking I asked for and received upon check in the room that I asked for. Breakfast with Tony was wonderful. The bed and especially pillows were comfy. The room seemed a bit outdated but was clean and comfortable.
Se hospedó 1 noche en octubre de 2023
Respuesta de Jessica el 26 oct. 2023
Kristine, Thank you so much for taking the time to review our hotel. I am delighted to see that your check in process was seamless, and breakfast was a hit! We look forward to welcoming you back the next time your travels bring you to the Carmel area.

10/10 Excelente

Jessie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Jessica el 26 oct. 2023
Jessie, Thank you for the 10/10 review. We hope to see you the next time your travels bring you to the Carmel area again!

8/10 Bueno

randy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
over all good
experience was good stay was pricey.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jessica el 5 oct. 2023
Randy, Thank you so much for taking the time to review our hotel. We are delighted that you enjoyed your stay, and we hope to see you again soon.

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Traveled 4 1/2 hours and needed to chnge clothes for a wedding. Found us a nice room @ noon. Thank you so much.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jessica el 5 oct. 2023
Michael,Thank you so much for taking the time to review our hotel. We were happy to accommodate the early arrival! We hope you had a great time at the wedding and hope to see you again soon.

10/10 Excelente

Dennis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jessica el 5 oct. 2023
Michael,Thank you so much for taking the time to review our hotel. We are delighted that you enjoyed your stay, and we hope to see you again soon.

10/10 Excelente

Craig

Se hospedó 1 noche en septiembre de 2023
Respuesta de Jessica el 26 oct. 2023
Craig! 5/5 what a great review. Thank you for taking the time to review us. We can't wait to see you the next time your travels bring you to the Carmel area.

10/10 Excelente

Lynda

Se hospedó 5 noches en septiembre de 2023
Respuesta de Jessica el 26 oct. 2023
Lynda, Thank you so very much for reviewing our hotel. We are delighted that you enjoyed your stay and can't wait to welcome you back again soon.

10/10 Excelente

Lisa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really friendly staff
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jessica el 5 oct. 2023
Lisa,Thank you so much for taking the time to review our hotel. We are happy to hear you found our staff friendly! We hope to see you again the next time your travels bring you to the Carmel area.

10/10 Excelente

Jody

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jessica el 5 oct. 2023
Jody,Thank you so much for taking the time to review our hotel. We are delighted that you enjoyed your stay, and we hope to see you again soon.