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Opiniones sobre Embassy Suites by Hilton Indianapolis Downtown

3.5 out of 5
Embassy Suites by Hilton Indianapolis Downtown
110 West Washington Street, Indianapolis, IN

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 531 de 1002 opiniones" "
Evaluación: 8 - Bueno. 238 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 118 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 62 de 1002 opiniones" "
Evaluación: 2 - Terrible. 53 de 1002 opiniones" "

8,6/10

Limpieza

8,8/10

Personal y atención

8,2/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ramona

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo Perfecto
Se hospedó 1 noche en octubre de 2023
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 16 oct. 2023
Hi, Ramona. Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon!

10/10 Excelente

Jose

Se hospedó 1 noche en marzo de 2023
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 24 abr. 2023
Hi, Jose! Thank you for taking the time to leave a review. We appreciate you choosing to stay with us and we look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon!

8/10 Bueno

Heilyn

Se hospedó 1 noche en febrero de 2023
Respuesta de Embassy Suites by Indianapolis Downtown el 22 feb. 2023
Thank you for taking the time to leave a review, Heilyn! We appreciate your feedback and look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excelente

Diana

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy amplia la habitación, con hermosa vista, cerca de todo.
Se hospedó 2 noches en noviembre de 2021

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La vista hacia downtown es increíble desde la ventana de la habitación
Se hospedó 1 noche en abril de 2021

8/10 Bueno

Carolyn

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It's located inside another building and hard to find from the street, but once inside it's huge! The suites are very comfortable and the bed was one of the most comfortable I've ever slept in. Tons of closet and drawer space. Maid service was spotty - skipped me one day, took the used towels but didn't replace them the second day, third day was fine. Great breakfast with omelette station was a highlight.
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager el 26 abr. 2024
Dear Carolyn,Thank you for staying at Embassy Suites by Hilton Indianapolis Downtown. We know it can be difficult to find our hotel but we have just updated our outdoor street signage, so it should make things a little easier. We are glad you found your accommodations to be very comfortable. We will address your report with our housekeeping staff. We look forward to seeing you again.Sincerely,Michael KauffeldGeneral Manager

10/10 Excelente

Fredresha

Great service
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 19 abr. 2024
Hi Fredresha,Thank you for staying with us at Embassy Suites by Hilton Indianapolis Downtown. We're glad you enjoyed our top-notch hospitality, and we hope to see you again soon for another five-star experience!Sincerely,Michael KauffeldGeneral Manager

10/10 Excelente

Jacob

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

doug

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed here for the Eclipse. The hotel was awesome and room was nice, updated and clean. Hotel situated in great area and everything is within walking distance. It was a great stay and will return.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 11 abr. 2024
Dear Doug,Thank you for choosing to stay at Embassy Suites by Hilton Indianapolis Downtown! We're thrilled you had an excellent experience and enjoyed our updated, clean rooms. Our prime location, with everything within walking distance, is indeed one of our standout features. We're delighted to have met your expectations and can't wait to welcome you back for another great stay!Sincerely,Michael KauffeldGeneral Manager

10/10 Excelente

Vicki

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The employees were friendly and very good at their job.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 11 abr. 2024
Good Morning Vicki,It is wonderful to know that you had an excellent experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you! Thank you for your perfect rating, and we hope you return to Embassy Suites by Hilton Indianapolis Downtown soon.Sincerely,Michael KauffeldGeneral Manager

10/10 Excelente

Micheal

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I like how the room was set up.
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager el 5 abr. 2024
Hey Micheal,Thanks so much for the five-star review of Embassy Suites by Hilton Indianapolis Downtown. We're pleased to hear you enjoyed our comfortable and spacious room offerings, and hope you'll stay with us again soon!Sincerely,Michael KauffeldGeneral Manager

10/10 Excelente

Karen, Saint Joseph

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en marzo de 2024
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 27 mar. 2024
Hi, Karen! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back for another enjoyable stay at the Embassy Suites Indianapolis Downtown again soon.

6/10 Aceptable

Heather

Viajó con su familia
Le gustó: Servicios
No le gustó: Limpieza
The room wasn’t the cleanest when we arrived. They did a better job cleaning after our first night. Breakfast was really good. Parking was convenient and the front entrance was clean and was covered so weather was not an issue.
Se hospedó 2 noches en marzo de 2024
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 18 mar. 2024
Hi, Heather. Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and that our complimentary breakfast left a lasting impression. We apologize for the inconvenience you experienced with the cleanliness of your suite when you first arrived, and we will share your feedback internally to improve. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon!

4/10 Mediocre

Mary

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 19 mar. 2024
Hi, Mary. Thank you for taking the time to leave us a review. We are saddened to hear that you were not pleased with your recent stay. We aim to provide an excellent guest experience, and we apologize that we missed the mark. We hope we have the opportunity to welcome you back to the Embassy Suites Indianapolis Downtown for an improved stay.

6/10 Aceptable

Katie

Se hospedó 1 noche en marzo de 2024
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 18 mar. 2024
Hi, Katie. Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us, but your score lets us know we can do better. We hope we have the opportunity to welcome you back for an improved experience at the Embassy Suites Indianapolis Downtown!

10/10 Excelente

Erin

Viajó con su familia y niños pequeños, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a great location to stay at for the event we had that day. The only hiccup we had was we had to leave so early the doors to the sky bridge were locked but after that the day went smoothly and we were able to get from our event back to the hotel without a hitch.
Se hospedó 1 noche en marzo de 2024
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 18 mar. 2024
Hi, Erin! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay and had a 5-star experience. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon!

10/10 Excelente

kevin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was friendly, hotel was clean, breakfast was good
Se hospedó 1 noche en marzo de 2024
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 12 mar. 2024
Hi, Kevin! Thank you for taking the time to leave us a review We are so pleased to know that you enjoyed your recent stay with us and that we left a lasting impression. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon!

10/10 Excelente

Mallory, Frankfort

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beds were really comfortable and room was really clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 5 mar. 2024
Hi, Mallory. Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your stay with us and that our guest suites met your expectations. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

6/10 Aceptable

Mark

Viajó con su familia y niños pequeños
No le gustó: Estado de la propiedad e instalaciones
At the time there was a lot of construction at and around the property making it less than ideal when you have little kids with you.
Se hospedó 1 noche en marzo de 2024
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 5 mar. 2024
Hi, Mark. Thank you for taking the time to leave us a review. We apologize for the inconvenience you experienced due to the construction taking place at our property. This is certainly not how we want you to remember your experience. We hope we have the opportunity to welcome you back to the Embassy Suites Indianapolis Downtown once renovations are complete for an improved stay.

10/10 Excelente

Vanessa

Se hospedó 1 noche en febrero de 2024
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 27 mar. 2024
Hi, Vanessa! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back for another enjoyable stay at the Embassy Suites Indianapolis Downtown again soon.

4/10 Mediocre

Jeffery

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The parking garage is horrible, to tight. Our room was not cleaned by housekeeping for 2 days, the Manager Tom was supposed to return my phone call and as of 02/26/2024 has not returned.
Se hospedó 3 noches en febrero de 2024
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 5 mar. 2024
Hi, Jeffery. Thank you for taking the time to leave us a review. We apologize for the inconveniences you experienced during your stay with us. This is certainly not how we want you to remember your experience and we will look into this internally. We hope we have the opportunity to welcome you back to the Embassy Suites Indianapolis Downtown in the future for an improved stay.

10/10 Excelente

Jacob, Lafayette

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was good
Se hospedó 2 noches en febrero de 2024
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 13 feb. 2024
Hi, Jacob! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

6/10 Aceptable

LARRY

Le gustó: Limpieza, personal y atención
With several large events in town they had only two elevators working. This was a huge inconvenience.
Se hospedó 2 noches en febrero de 2024
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 7 feb. 2024
Hi, Larry. Thank you for taking the time to leave us a review. We are extremely disheartened to hear your stay fell short of your expectations concerning the elevators not functioning due to renovations taking place in the hotel. This is certainly not how we would like you to remember your stay experience to be. We hope we can welcome you back for another stay at the Embassy Suites Indianapolis Downtown again once renovations are complete.

10/10 Excelente

Emily

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Overall great all around
Se hospedó 1 noche en febrero de 2024
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 5 feb. 2024
Hi, Emily. Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay and that you had a 5-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Downtown Indy Hotel
We always stay at the Embassy Suites Downtown Indy. We enjoy the rooms, the free breakfast, the friendly staff, and the location for our visiting plans.
Se hospedó 1 noche en enero de 2024
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 30 ene. 2024
Hello and thank you for taking the time to leave us a review! We are so pleased to know that you enjoyed your recent stay with us. We take pride in providing an excellent guest experience, and we're proud that our guest suites, free breakfast, hospitable team and prime downtown location all left a lasting impression. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

6/10 Aceptable

Jason

Viajó con su pareja, Viajó por negocios
Convenient to many downtown locations. No hot water on morning.
Se hospedó 4 noches en enero de 2024
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 30 ene. 2024
Hi, Jason. Thank you for taking the time to leave us a review. We are saddened to hear that you did not enjoy your recent stay with us and for the inconvenience you experienced with the lack of hot water. We hope we can welcome you back to the Embassy Suites Indianapolis Downtown for an improved stay.

10/10 Excelente

Brian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 30 ene. 2024
Hi, Brian! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suite Indianapolis Downtown again soon.

8/10 Bueno

Samuel

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Broken door handle
Broken handle on bathroom door. Walls a little dirty. Bed is super comfortable and overall cleanliness of room was good.
Se hospedó 1 noche en enero de 2024
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 30 ene. 2024
Hi, Samuel. Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your overall stay with us and apologize for the inconveniences you unfortunately experienced. We hope we have the opportunity to welcome you back to the Embassy Suites Indianapolis Downtown again in the near future.

10/10 Excelente

Dawn

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 30 ene. 2024
Hi, Dawn! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

2/10 Terrible

Haley

Viajó con su familia
No le gustó: Servicios
There aren’t good signs telling you where to park. Once you park, there aren’t enough signs telling you where to go to get to the Embassy hotel. The construction is everywhere and an employee made a comment that I needed to go in another door because I was letting cold air in. The front desk staff was unfriendly. I paid a lot of money for one night and breakfast didn’t even begin until an hour after I had to leave. So $240 to sleep. $45 to park. People do have to be places early on the weekends too and need breakfast. Never again!!!
Se hospedó 1 noche en enero de 2024
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 22 ene. 2024
Hi Haley - We're sorry to hear that you had difficulty finding parking and that your experience with our front desk fell short of your expectations. Rest assured, we take all concerns seriously and are looking into the issues you mentioned. We hope to have the chance to welcome you back and provide you with a more enjoyable experience.

10/10 Excelente

Sherry

Viajó con su familia
Le gustó: Servicios
Great Staff
Se hospedó 1 noche en enero de 2024
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 16 ene. 2024
Hi, Sherry! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and that our hospitable team left a lasting impression. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again in the future.

10/10 Excelente

Sara

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 16 ene. 2024
Hi, Sara! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excelente

Lisa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 8 ene. 2024
Hi, Lisa! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excelente

Jules

Se hospedó 1 noche en diciembre de 2023
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 22 ene. 2024
Hi, Jules! Thank you for taking the time to leave us a review. We are beyond pleased to know that you enjoyed your recent stay with us and that you had a 5-star experience. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excelente

NATHANIEL

Se hospedó 1 noche en diciembre de 2023
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 5 feb. 2024
Hi, Nathaniel. Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay and that you had a 5-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excelente

Nicholas

Se hospedó 1 noche en diciembre de 2023
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 5 feb. 2024
Hi, Nicholas. Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay and that you had a 5-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

8/10 Bueno

Randy

Le gustó: Limpieza, personal y atención
Nice hotel but under some major exterior reservation that makes parking and access a little unusual.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 4 ene. 2024
Hi, Randy. Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and apologize for any inconvenience you might have experienced due to the renovations taking place. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excelente

Roger

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We slept well
Se hospedó 1 noche en diciembre de 2023
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 4 ene. 2024
Hi, Roger. Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

8/10 Bueno

chris

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 4 ene. 2024
Hi, Chris! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us. We appreciate you choosing to stay at Conrad Indianapolis and we hope to welcome you back in the near future.

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay
All staffs were very friendly and helpful. We enjoyed the pool and jacuzzi a lot.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 4 ene. 2024
Hello and thank you for taking the time to leave us a review! We are so pleased to know that you enjoyed your recent stay with us. We're proud that our fantastic customer service, indoor pool and jacuzzi left a lasting impression. We appreciate you choosing to stay with us, and we look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon!

2/10 Terrible

Gene

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
While I understand they are working in a remodel of the entrance, there’s no excuse for the poor organization and explanation for the arriving guests. To get to the lobby, you are expected to use a service elevator which quit working sometime during the night. The check-in staff did not offer any parking advice or options, leaving it up to you what to do with your vehicle. They just didn’t care. Having to use stairs to get from the lobby to the front doors wouldn’t be so bad, except for the grimy hand rails. Also, you can plainly see the escalators which are out of service. They should have just closed this place for the remodel.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 4 ene. 2024
Hi, Gene. Thank you for leaving us your feedback. We truly apologize for the inconveniences you experienced during your recent stay with us. Providing an excellent guest experience is our top priority and we apologize we missed the mark. We hope we have the opportunity to welcome you back to the Embassy Suites Indianapolis Downtown once renovations are complete for an improved stay.

6/10 Aceptable

Jeff

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Embassy Suites is under construction.
This has been a family tradition to stay the Embassy Suites downtown for Christmas. 17 of us get 3 or 4 rooms. Enjoy the surroundings. This time not so much. I know the place is old, and needs lots of work. Most of the main floor is under construction and off limits. I wish the Embassy Suites well, we've had many great times there. But the renovation needs to wrap up and the whole Claypool Court Retail area is a bit distressed. It's going to be a long journey.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 4 ene. 2024
Hi, Jeff. Thank you for taking the time to leave us a review and for choosing to stay with us. We truly apologize for any inconvenience you and your family experienced due to the renovations taking place. We are implementing these changes now to provide a better guest experience. We hope we have the pleasure of welcoming you all back to the Embassy Suites Indianapolis Downtown once renovations are complete.

8/10 Bueno

Tony

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Entrance is being renovated. Breakfast was cold both mornings.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 4 ene. 2024
Hi, Tony. Thank you for taking the time to leave us a review. While we are pleased to know that you enjoyed your overall stay, we apologize for the inconveniences you encountered during your stay. This is certainly not how we would like you to remember your stay experience to be. We hope we have the opportunity to welcome you back to the Embassy Suites Indianapolis Downtown once renovations are complete for an improved stay.

10/10 Excelente

Victor

Se hospedó 1 noche en diciembre de 2023
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 4 ene. 2024
Hi, Victor! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

2/10 Terrible

Pavel

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Many Better Options than Embassy Suites
Possibly the worst stay I’ve had anywhere. When we arrived, we had no clue how to go inside the hotel as there was renovation/construction occurring. Finally after 10-15 mins walking through the hotel we finally found the lobby. We got our keys and headed to our room. Once inside our room, I realized it didn’t match at all with the pictures from Hotels.com. I had specifically picked out a hotel room where there were pictures of a balcony and paid a good chunk of money for it. I went and checked with the guy working at the front desk and he confirmed that we had gotten a completely different room somehow. No assistance or help either from the front desk. It seems as though Embassy Suites purposely uses pictures of higher end rooms in all their “suites” to dupe people into reserving. On top of that, this was just a slight step above a bad motel. Very loud outside your door. I’ve stayed in several places around Indy - this was easily the worst. Could’ve stayed at a much better place for two nights but instead I threw away my money on this place for one night. The only positive about this place was its location.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 9 ene. 2024
Hi Pavel - We're sorry to hear that you had difficulty navigating our property during our renovation and that your experience with your suite and our front desk fell short of your expectations. We understand that this could cause frustrations. Rest assured, we take all concerns seriously and are looking into the issues you mentioned. We hope to have the chance to welcome you back to the Embassy Suites Indianapolis Downtown and provide you with a more enjoyable stay.

8/10 Bueno

Amanda

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 18 dic. 2023
Hi, Amanda! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon!

10/10 Excelente

Carla

Se hospedó 1 noche en diciembre de 2023
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 18 dic. 2023
Hi, Carla! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again in the future.

8/10 Bueno

Valeri

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
All was great, could improve on breakfast quality
There was construction, but they did mention that at booking. What we were disappointed was the breakfast did not compare to other Embassy Suites we have stayed in the past. Omlet was good, but rest was equivelent to a hampton inn. Rest of the stay was great.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 18 dic. 2023
Hi, Valeri! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us. Providing an excellent guest experience is our top priority, and we apologize that we missed the mark when it came to breakfast. We will share your feedback internally so that we can improve. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excelente

Alvaro

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good place to stay
Se hospedó 1 noche en octubre de 2023
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 8 dic. 2023
Hi, Alvaro! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excelente

Bethany

Se hospedó 1 noche en noviembre de 2023
Respuesta de Embassy Suites by Hilton Indianapolis Downtown el 4 ene. 2024
Hi, Bethany! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.