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Opiniones sobre Owu Crown Hotel

3 out of 5
Owu Crown Hotel
Km2 Monatan, Iwo Road Highway, Ibadan

Opiniones

7,2

Bueno

Evaluación: 10 - Excelente. 7 de 29 opiniones" "
Evaluación: 8 - Bueno. 10 de 29 opiniones" "
Evaluación: 6 - Aceptable. 7 de 29 opiniones" "
Evaluación: 4 - Mediocre. 1 de 29 opiniones" "
Evaluación: 2 - Terrible. 4 de 29 opiniones" "

7,2/10

Limpieza

7,6/10

Personal y atención

7,4/10

Servicios

6,8/10

Estado de la propiedad e instalaciones

6,6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Samuel

Se hospedó 10 noches en enero de 2024
Respuesta de Adeolu el 10 may. 2024
Thank you so much for your patronage.

10/10 Excelente

Oluwafemi

Se hospedó 1 noche en febrero de 2022
Respuesta de Kazeem el 21 mar. 2022
Thank you so much for your patronage.

8/10 Bueno

Lawal Hamed

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The foul smell through waste pipes in the toilet and the expired towels
Se hospedó 1 noche en julio de 2021

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Toilets was not clean enough
Se hospedó 1 noche en junio de 2021
Respuesta de Kazeem el 8 jun. 2021
Thank you for feedback. We shall expedite actions on this for better experience next time please.

2/10 Terrible

Adeola

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Poor Service
Poor Customer Service
Se hospedó 2 noches en junio de 2021
Respuesta de Kazeem el 8 jun. 2021
Thank you for your feedback. We shall work on this for better experience next visit. Many thanks for your patronage.

6/10 Aceptable

Cliente verificado

Se hospedó 3 noches en abril de 2021
Respuesta de Kazeem el 1 may. 2021
Thank you so much for your patronage.

8/10 Bueno

Abiola

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice Experience
It was a pleasant experience. Great manager who is attentive and very polite.
Se hospedó 1 noche en marzo de 2021
Respuesta de Kazeem el 18 mar. 2021
Nice having you around. Thank you for for allowing Us to serve you. Much appreciated.

6/10 Aceptable

Jeleel

Viajó en grupo
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2021
Respuesta de Kazeem el 26 ene. 2021
Thanks for your patronage. Much appreciated.

2/10 Terrible

Rasheed

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Total rip off
Fridge never worked trough out my stay , tv never worked till midnight after several complains , a fan is better than the room Ac , a nearby church drum set would not allow one to sleep in peace during their service. Room occupants are two but only one person has free breakfast Website only said breakfast Paid and changed my room , it was better until I had the next day only one option of meal for breakfast How will I pay 3k for 4slices of bread and scrambled eggs that looks like one and a half No water or drinks served , had to rush up to my room Am glad I made it out in the end 👎
Se hospedó 2 noches en marzo de 2020

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en febrero de 2020

2/10 Terrible

Joe, MD, USA

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The whole mgmt and staff are liars and scammers. They inflate the price of everything. They would lie to you about drink price and food. A staff would give a price and person would give you a another price. I check out a day before my check out date and they were asking me to pay late check out fee. Outrageous and Awful service with noise everyday in the morning. You can barely sleep.
Se hospedó 7 noches en diciembre de 2019
Respuesta de Owu Crown Hotels el 10 feb. 2020
Dear Joe, We are very sorry for all the inconveniences you experienced. As an organisation, we are committed to the provision of excellent services to the satisfaction of our esteemed guests, therefore, we consider your allegations not only unfortunate, but also weighty. We assure you that a thorough investigation will be conducted with respect to all the issues you raised, and steps will be taken to prevent re-occurrence. We also assure you that appropriate sanctions will be meted out to official(s) found culpable. However, we take exception to the blanket insinuation that "the whole mgmt and staffs are liars and scammers". We apologize once again for all the inconveniences you experienced, during your stay with us

6/10 Aceptable

OLUWAGBEMIGA DANIEL

Overrated
The environment needs thorough revamp. So also the rooms. The noise emanating from the pool side is deafening, we had to change rooms. The TV looks old-fashioned. We had to fight to get the two complimentary breakfast we already paid for through hotels.com, as the reception said breakfast is only for one person.
Se hospedó 2 noches en diciembre de 2019
Respuesta de reservation officer el 27 dic. 2019
Hi Daniel, Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. We’d like to invite you again at our hotel and experience the improved stay. Hoping to see you soon!

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en noviembre de 2019
Respuesta de Raji Oyewole el 14 dic. 2019
Thanks for your patronage.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Facilities should be inspected more regularly by Manager, and maintenance department need to be more thorough and honest with the jobs they carry out, making sure they keep guests informed of what they are doing/steps they`re taking to alleviate issues raised by guests in a honest manner, and making sure they complete any job they start.
Se hospedó 8 noches en noviembre de 2019
Respuesta de Afeez Oyeladun el 13 dic. 2019
Thanks for your resourceful feedback. Much appreciated.

2/10 Terrible

Ahmed

Viajó por negocios
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2019
Respuesta de Afeez Oyeladun el 13 dic. 2019
Thanks for your patronage.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en julio de 2019
Respuesta de Aminat el 24 jul. 2019
Many thanks for your patronage

10/10 Excelente

Ade, London, GB

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
In a few words...The Hotel, the Management, ALL MEMERS OF STAFF (Security, Cleaners, Kitchen Staff, Bar Staff, Receptionists, etc) EXCELLENT!! Coming again soon...this time with my Family. A warm and massive THANK YOU for making my stay BRILLIANT!!
Se hospedó 5 noches en febrero de 2019
Respuesta de OCH el 5 mar. 2019
Dear guest, Thank you for sharing your feedback regarding your stay!. I am pleased you had better experience. Also, thank you for the kind words regarding the staffs and the Restaurant rating too. Thank you for staying at Owu crown Hotels and we hope that you will consider us for your next business trip!. Kind regards, Akinbade M.A Marketing manager

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención
No le gustó: Limpieza
Se hospedó 7 noches en octubre de 2018
Respuesta de Ayotunde el 6 dic. 2018
Many thanks for your patronage.

4/10 Mediocre

Cliente verificado

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
They need to update period... and be more knowledgeable that now and in the near future the will have americans come to that hotel! ACCOMIDATE them properly.
Se hospedó 7 noches en octubre de 2018
Respuesta de Owu Crown el 10 nov. 2018
Thanks for your feedback. we are working to serve you better.Thank you!

8/10 Bueno

Sarah, Boston, MA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Beautiful, clean hotel. I stayed for about two weeks and every staff person I interacted with was as helpful as possible + very friendly. Food was good. Management tried to be helpful but seemed unwilling to resolve certain problems (e.g., my expensive outlet adapter being destroyed during a power surge). Taxi service is VERY expensive; however if you are able, request Mr. Ajadi Emfan as your driver - he is punctual, professional (in dress and attitude) and knowledgeable. Ultimately, I will stay here again during my next visit to Ibadan.
Se hospedó 12 noches en junio de 2018
Respuesta de Owu Crown hotels el 7 ago. 2018
Thank you so much for this fabulous feed back after your recent stay at our Hotel. We are more than happy to hear that you enjoyed your stay with us. Looking forward to welcoming you soon again ! Sunny greetings.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I love everything about owu crawn .nice and clean. Very friendly staff. But the WiFi is not very good . .
Se hospedó 1 noche en junio de 2018
Respuesta de Owu Crown hotels el 7 ago. 2018
Thank you very much for taking the time in describing your stay at our Hotel. We are very pleased to read, that you had nice experiences at our hotel and that you enjoyed all the amenities offered from our hotel. Thank you also for your hint regarding the Wi-Fi. We really love to welcome you soon again. with best regards.

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención
Not all that is promised
The good: friendly, welcoming staff; spacious rooms. The bad: filthy hallways, dusty unusable gym, half-filled swimming pool, same two teabags used to brew tea all week. Just FYI.
Se hospedó 3 noches en mayo de 2018
Respuesta de owucrownreservation el 10 jul. 2019
thank you so much for you resourceful feedback and i am sincerely sorry for the poor experience you had during your stay sir/ma. Your feedback has helped us to improved on our services and we look forward to seeing you again and serve you better. Regards

8/10 Bueno

Kingston, Saratoga Springs, NY

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Nice hotel, but customer service poor
The hotel lives up to the image one gets online. It has all the usual stuff but my interactions with reception staff and bar staff left a very poor impression, nothing gets done in a hurry. Staff in the restaurant were quite pleasant and helpful.
Se hospedó 1 noche en abril de 2018
Respuesta de owu crown hotel el 23 abr. 2018
We are very sorry for the poor service. we shall Improve and serve you better. Thanks

10/10 Excelente

Olukayode

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A Pleasant stay at Owu crown hotel
It was a nice stay and the hotel even wash my vehicle for free. A service that other hotels in the area are not offering to customers as a courtesy.
Se hospedó 1 noche en marzo de 2018
Respuesta de Reservations el 17 mar. 2018
Thank you for your feedback Mr Olukayode. We are glad you had a pleasant stay with us. We look forward to seeing you again. Regards

6/10 Aceptable

Ravindran

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Room condition and service
I had booked a suite for a couple stay for two days. The room condition, water in restroom (especially hot water did not come); the room was kept not in good shape.
Se hospedó 2 noches en marzo de 2018
Respuesta de Ayotunde el 23 mar. 2018
Apologies and thanks so much much for your resourceful feedback. We were actually carrying out a routine maintenance servicing on the central hot water system that lasted a couple of hours at that time for better experience and a note was dropped regarding. We do apologize for the room not in good shape , this is out of character for us and we can assure you we will have this fixed.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Superb
Loved the hotel. Clean and comfortable and attentive staff. A real haven from the hustle and bustle outside and felt safe with security gates manned 24 hours. Will definately stay here again. Thank you Owu Crown....
Se hospedó 3 noches en febrero de 2018
Respuesta de Reservations el 18 feb. 2018
Thank you for taking your time with us. We love and appreciate you and we are glad you enjoyed your stay with us. We look forward to seeing you again soonest. Regards

10/10 Excelente

Jacob

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Amazing service and great rates. A true gem!
The Owu Crown Hotel is a diamond in the rough, and I loved my stay there. It's not a luxury hotel by western standards, but the service is absolutely wonderful. I have stayed at this hotel twice, and highly recommend it to anyone traveling in the Ibadan area. There are a few things that could be improved: hot water in the showers is a luxury, and the towels look like they've seen better days. On the plus side, however, is the service. I have stayed at many, many hotels across Africa, the Middle East, Europe, and the US. I've stayed in budget motels and very fancy hotels. I can honestly say that the service at the Owu Crown is the best I've ever had. The staff is friendly, and truly want to make your stay the best it can possibly be. Stay there a few days, and they'll know your name and come around to your room to make sure that everything is going well. Need a quick ride to the ATM? They'll take care of you. Need your luggage weighed? Three bellhops went out of their way to bring me to their private weigh station. Want a beer at 2am? They've got you covered. If you travel to Ibadan, check out the Owu Crown. It's not luxurious. Instead, it's like coming home.
Se hospedó 3 noches en junio de 2017
Thank you Mr Lewis,we appreciate your feedback. Its our pleasure to know that you have enjoyed your stay with us, we look forward to seeing you again as we are here to provide you excellent service and make your stay memorable. We love and appreciate you. Regards Owu Crown Hotels Ibadan.

8/10 Bueno

Babatunde

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Pleasant stay but
Very good but the pool band disturbed my rest. The room was not sound proof and the noise gave me headache as it was banging outside my window. The towels was off white and should be changed. Overall above average. Will consider another stay if the noise is taken care off.