Dear Adri, thank you for staying with us and leaving your comments. We want to extend our sincere apologies for the issues which inconvenienced you during your stay. We always want to provide impeccable service with authentic and trusted responses to our guests' needs, and we are disappointed that we fell short of this. We are grateful for your valuable feedback and hope you will give us a chance on your next visit to the Houston area to show you our devotion to genuine and warm hospitality. Sincerely, Guest Relations Manager

Dear Guest, we appreciate you taking the time to review your stay. We hope you will accept our apologies for the issues with the hot water and for the inconvenience it caused. We have taken this up with the appropriate individuals and are working on the problem. We hope you will choose us again in the future for an improved experience. Sincerely, Guest Relations Manager

Dear Guest, thank you for taking the time to share your honest feedback regarding your recent stay at The St. Regis Houston. Your compliments were a pleasure to read, and we were delighted to learn that you were thoroughly spoiled by our associates. We will share your fantastic remarks with our management team and the entire staff. Thank you again, and we look forward to welcome you back very soon. Guest Relations Manager