Thank you for providing such a wonderful rating, Andree! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

Thank you so much for taking the time to write such an informative review, Grecia. We will absolutely be discussing your points of concern with our staff. Please accept our sincerest apologies for the poor first impression; your experience is not the norm and is certainly not acceptable at our hotel. It is always of utmost importance to us to ensure that our guests and customers leave the hotel satisfied at all times. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around.

Mis disculpas por no limpiar la habitación y nos pondremos en contacto con el servicio de limpieza de inmediato.

Thank you for your feedback and we look forward to seeing you in the future!

Thank you Luis for the positive feedback and wish you and your family very hapy holidays

We truly appreciate you taking the time to share your rating with us, Pedro, and it is a pleasure to know that you enjoyed the majority of your stay at our property. It would be an honor to welcome you back again in the future!

We would like to express our apologies that you had a negative experience at our hotel. Our top priority is the well-being of our guests and that they feel safe and cared for when staying at our hotel. I can assure we will further investigate your claim and do everything in our control to rectify your concerns. I would like to grant you the opportunity to contact our General Manager, Charley Morales, at the hotel directly should you have any additional questions or concerns. We appreciate your patronage and hope that you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

Thank you for your terrific review on your recent stay, Daniela! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the not-too-distant future!

Dear Valued Guest, Thank you for taking the time to rate our hotel. We hope to welcome you back to our hotel very soon! Sincerely, Jean-Pierre Salazar Director of Front Office

Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Safet Dokara Director of Operations

Dear Veronica Amelia Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Safet Dokara Director of Operations

Thank you so much for staying with us , we are happy to hear you enjoyed your stay , looking forward welcoming you back soon ,

Dear Mr. Juan Carlos, Thank you so much for taking the time to rate your recent stay with us. Based on your score, it seems that we could have done better, please let us know what could have been done differently, and we will address it immediately. Sincerely, Jean-Pierre Salazar Director of Front Office