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Opiniones sobre Sapphire Inn & Suites

2 out of 5
Sapphire Inn & Suites
15765 I-10 East, Channelview, TX

Opiniones

6,8
Evaluación: 10 - Excelente. 28 de 99 opiniones" "
Evaluación: 8 - Bueno. 25 de 99 opiniones" "
Evaluación: 6 - Aceptable. 18 de 99 opiniones" "
Evaluación: 4 - Mediocre. 8 de 99 opiniones" "
Evaluación: 2 - Terrible. 20 de 99 opiniones" "

7,6/10

Limpieza

6,8/10

Personal y atención

7,0/10

Servicios

7,0/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Erika

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pésimo servicio
Hice la reservación con camas dobles cuando llegue ya no tenía nada disponible
Se hospedó 1 noche en marzo de 2021
Respuesta de Front Desk Staff el 24 mar. 2021
Thank you for your feedback. We are sorry for the inconvenience. We will look into this directly.

10/10 Excelente

Cristina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de b el 20 oct. 2023
thank you

10/10 Excelente

Jose J

Se hospedó 1 noche en septiembre de 2023
Respuesta de b el 20 oct. 2023
thank you

2/10 Terrible

Briana

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Terrible peoples and service bever staying here again
Se hospedó 1 noche en septiembre de 2023
Respuesta de bin el 15 sept. 2023
na

8/10 Bueno

Janesa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2023
Respuesta de bina el 27 may. 2023
Thank you

8/10 Bueno

Monique

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Front desk clerk was extremely rude and spoke to me as if I didn't have any sense. Kept repeating things in a rude tone as if I didn't agree to comply with any rules and regulations. Tried to argue with me about giving me a receipt. My room was extremely clean and comfortable. Front desk should be trained on customer service. Had I not been tired from looking for rooms all night already, I would not have stayed due to her poor attitude and service.
Se hospedó 2 noches en marzo de 2023
Respuesta de b el 5 may. 2023
sorry for all your inconviance

10/10 Excelente

Keshia

Se hospedó 1 noche en febrero de 2023

6/10 Aceptable

Jalie

Se hospedó 1 noche en agosto de 2022
Respuesta de Amiee el 19 ago. 2022
Ma'am, thank you for this rating. However, you did not stay with us. Thank for for the feedback.

10/10 Excelente

Cheryl

Se hospedó 1 noche en octubre de 2021
Respuesta de Amiee el 20 oct. 2021
Cheryl, Thank you for rating your stay. It was a pleasure to have you stay with us. We hope to see you again soon.

10/10 Excelente

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
I believe it advertised breakfast, but only had coffee. The gentleman at the desk did apologize for that. In all the stay was clean and comfortable.
Se hospedó 1 noche en septiembre de 2021
Respuesta de Amiee el 6 sept. 2021
Mr. Paul, we are sorry for the inconvenience. Due to Covid-19 and the small breakfast space, we wish to keep our guests safe- thus we have discontinued breakfast services for the time being. We are happy that you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Excelente

Javier

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s really pretty inside clean I like this kind of places to stay
Se hospedó 1 noche en agosto de 2021
Respuesta de Amiee el 1 sept. 2021
Javier, we are glad you liked our rooms. It was a pleasure to have you stay with us. We hope to see you again soon.

10/10 Excelente

zachary

Se hospedó 1 noche en julio de 2021
Respuesta de Bina el 25 jul. 2021
Thank you

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en junio de 2021
Respuesta de bina el 10 jul. 2021
thank you

2/10 Terrible

Michael

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Soorryyyy
We got to the hotel to check in around noon and were told that we couldn't check in until 3 so we left and came back again at 3, which at that time the office door was locked and no one would answer the door or outside bell. We then left and came back again 2 more times and still nobody was even in the office to answer the door then finally by the third time someone did answer but we were told that due to something called expedia.com ( which is something I have never even heard of or have any idea what that even is and do not understand why they would tell Sapphire to not rent a room to me that was already paid for and then on top of all that hassle she claims that she didn't have to refund me. Me nor my husband ever even stepped foot in a room at all..!!?
Se hospedó 1 noche en abril de 2021
Respuesta de Amiee el 12 abr. 2021
Michael, We are sorry to hear of this inconvenience. We will look into this matter directly. However, we want to inform you that Expedia is the parent company of Hotels.com, and an email was received from Expedia telling us that they would not honour the reservation. If you have any issues with a refund due to this, please contact Expedia or Hotels.com and they can work this issue out directly.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2021
Respuesta de Amiee el 12 abr. 2021
Thank you for your feedback. Thank you for staying with us. We hope to see you again in the future.

2/10 Terrible

Brandi

Viajó en grupo
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
SCAM ARTIST
They refused to check us in even though we had receipts and bank statements. Stole $160 from us and we are going to contact the lawyer if it is not refunded
Se hospedó 1 noche en marzo de 2021
Respuesta de Amiee el 29 mar. 2021
Ms. Brandi, please contact expedia.com directly in regards to your refund, as they were the ones who issued a notice to not extend the service. If you have any further questions, please contact them.

2/10 Terrible

Cliente verificado

Viajó con su familia y niños pequeños
I booked my trip through Expedia and upon arrival to check in i was informed there were no more rooms available with double beds that i ordered. When i asked how i can be refunded i was told to figure it out. Not to mention there waa absolutely no parking. Cars were blocking others.
Se hospedó 1 noche en marzo de 2021
Respuesta de Front Desk Staff el 24 mar. 2021
Thank you for your feedback. We are sorry for the inconvenience. We will look into this directly.

4/10 Mediocre

Rosario

Se hospedó 1 noche en marzo de 2021
Respuesta de Amiee el 4 abr. 2021
Rosario, we are sorry to hear that you had a less than stellar stay. Please know that we are using your feedback to try and do better. Thank you for your stay.

8/10 Bueno

Leslie

Se hospedó 2 noches en marzo de 2021
Respuesta de Amiee el 4 abr. 2021
Leslie, we are glad that you enjoyed your stay. Thank you for staying with us. We hope to see you again in the future.

6/10 Aceptable

Cliente verificado

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza
The stay was good, the 50 dollar deposit was outlandish, and the parking was terrible!! But the stay was fine.
Se hospedó 1 noche en marzo de 2021
Respuesta de Front Desk Staff el 24 mar. 2021
Thank you for your feedback. We enjoyed having you stay with us. We will relay this message to the staff.

8/10 Bueno

Jody

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 1 noche en diciembre de 2020
Respuesta de Amiee el 13 ene. 2021
Jody, Thank you for your feedback. We will share this with the staff. We are glad to hear you had a pleasant stay. We hope to see you again soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hidden treasure
The place was clean and safe
Se hospedó 1 noche en enero de 2021
Respuesta de Amiee el 13 ene. 2021
Thank you for your feedback. We will share this with the staff. We are glad to hear you had a pleasant stay. We hope to see you again soon.

8/10 Bueno

Victor

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean room
Clean room took a while to check in because using a third party
Se hospedó 1 noche en diciembre de 2020
Respuesta de Amiee el 13 ene. 2021
Victor, Thank you for your feedback. We will share this with the staff. We are glad to hear you had a pleasant stay. We hope to see you again soon.

8/10 Bueno

Elizabeth

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Good
It was nice
Se hospedó 1 noche en noviembre de 2020
Respuesta de Amiee el 2 dic. 2020
Elizabeth, We are happy to hear that you enjoyed your stay. We do hope we will see you again in the future. Thank you for staying with us. Thank you for your feedback.

2/10 Terrible

Teodoro

Se hospedó 1 noche en agosto de 2020
Respuesta de Amiee el 30 ago. 2020
Teodoro, we thank you for staying with us. We're sorry for the inconvenience. Please know that we are working with our staff to make sure that everyone has a pleasant stay. We hope that you will come back and see the changes we have made.

10/10 Excelente

Aderiya

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2020
Respuesta de Amiee el 5 ago. 2020
Thank you for your feedback. Thank you for staying with us. It was a pleasure to have you.

6/10 Aceptable

Karley

Viajó por negocios
Office people very rude
Se hospedó 1 noche en julio de 2020
Respuesta de Amiee el 5 ago. 2020
Karley, we're so sorry to hear this. Rest assured, we will look into this matter. Thank you for staying with us.

10/10 Excelente

Francisco

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very clean room and the staff was very helpful and courteous
Se hospedó 1 noche en julio de 2020
Respuesta de Amiee el 15 jul. 2020
Francisco, thank you for your kind feedback. It was wonderful to have had you stay with us. We're glad you enjoyed your stay. We hope to see you again soon.

2/10 Terrible

Teodoro

No le gustó: Personal y atención, comodidad de la habitación
Paid for booking in advanced online when I got their they acted like they couldn't find the booking no one spoke English
Se hospedó 2 noches en junio de 2020
Respuesta de Amiee el 28 jun. 2020
Teodoro, We're sorry to hear that you had some issues at check in. We will look into these issues with the staff and work to make changes accordingly.

4/10 Mediocre

Megan

No le gustó: Personal y atención, comodidad de la habitación
Worst customer service ever
Horrible service completely rude. Told me I couldn’t have guest in my room even though I have 1 persons in the room other than the set number of guest which was 2. Go to take a shower but unfortunately I couldn’t because I had no soup and when I called the front for some they told me to come some. When I got to the front they had 3 cups 1/4 full of each shampoo, conditioner and body wash. No lids. Breakfast was very disappointing also! They did not have anything to eat other than dry rasain brand flacks! Literally! No milk at all! Who serves cereal for breakfast with no milk? Couldn’t even get anything to drink because there was nothing to even try to drink. At the end of my stay of course they would come banging on my door at like 12:55 telling me checkout is 11am. Well when I checked in they told me I could check out at 12 because I requested a late checkout when I booked the room. Alittle after 11 they come banging again saying it’s passed 11 and I once again reminded them that they have gave me a later checkout and that it was 12 not 11. I don’t understand what kind of customer service they are used to but this is not the way to treat your customers. I will not be requesting anyone to stay here!!! I will not be staying here either!
Se hospedó 1 noche en diciembre de 2019
Respuesta de Amiee el 12 dic. 2019
We're sorry to hear this. We will look into this directly with the staff. Thank you for staying with us.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the jacuzzi in the room. Very clean, good location.
Se hospedó 1 noche en marzo de 2019
Respuesta de Amiee el 22 mar. 2019
Thank you! Thank you for staying with us. Thank you for your feedback.

6/10 Aceptable

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Servicios
There’s nothing to complain about at this hotel but then agin there’s also nothing to brag about either
Se hospedó 1 noche en enero de 2019
Respuesta de Amiee el 7 ene. 2019
Thank you for your feedback. Thank you for staying with us.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Please Don’t Stay Here.
Rooms are not even close to as pictured. Walls are painted in browns. Broken toothbrush left in the room nightstand, which had obviously been there a long time by the look of grime and just nastiness. Shower had a few long black hairs in the tub (I’m an ash blonde). The ‘sitting area’ couch was faded, ripped in places and just generally gross, not to mention blue and white swirl pattern. The entire room was horribly mismatched. The bright blue and red carpet (think ‘bowling alley’) was halfheartedly vacuumed, mostly just the two travelled areas, but still had small white papers etc. around the wall areas. Questionable people walking around and goings on through the night. Not much sleep due to this, even though they do have cameras set up in the lobby registration area. This hotel was previously a Days Inn and they still use a lot of the same items left when they changed the name, items in the rooms/lobby. The only positive I can give is that the sheets *appeared* to be clean, bright white and small smell of detergent. Overall not a good place to stay, pay the extra $30 and go stay and the Holiday Inn, I would have, had they a room and not booked up at midnight. This stay at the Sapphire was definitely not planned. I normally do not leave reviews, but this one needed to be left. Save yourself the grief and waste of money, which they will not refund, even if you walk in and abruptly walk back out to the lobby to get out of there. Overall zero stars. Can’t upload my photos :/
Se hospedó 1 noche en junio de 2018
Respuesta de Amiee el 18 jun. 2018
Thank you for your feedback. We are currently in the process of redoing our rooms. Please give us a chance to make the changes. Thank you for coming. Have a blessed day.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
It was under construction, but the room was really good
Se hospedó 3 noches en mayo de 2018
Respuesta de Bina el 29 jun. 2018
Thank you

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Front desk clerk took 15 minutes to check me in, didn't seem very knowledgeable and in 20 degree weather you would think they would move faster. He even said they were full, but I had a reservation
Se hospedó 1 noche en enero de 2018
Respuesta de Bina el 21 ene. 2018
We are we sorry but he is new and learning the system. Please do gave us a chance and we well make it better next time.

8/10 Bueno

Dale

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2017
Thank you for your feedback. Thank you for staying with us.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Our room was very spacious and comfortable. The place was clean and the bed was very firm.
Se hospedó 1 noche en diciembre de 2017
Respuesta de Amiee el 19 dic. 2017
Thank you for your feedback. Thank you for staying with us. Have a good day.

8/10 Bueno

Graham

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Outskirts of Houston
Hard job to find this place from GPS and google maps wrong side of the freeway, took an hour to locate ! Overall pleasant stay breakfast was very simple interesting colour s heme in rooms !
Se hospedó 2 noches en diciembre de 2017
I'm sorry about your GPS issues. I will look into it. Thank you for staying with us. It was nice to meet you. - Amiee

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en noviembre de 2017
Thank your for your feedback. Thank you for staying with us.

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2017
Thank you

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Boo!
Very "old"-fashioned and not very modern. There was a "hidden" charge for having a guest. Just overall an unpleasant experience.
Thank you

6/10 Aceptable

Kevin, New York

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
The receptionist
The lady is extremely rude. Did not make you feel welcomed at all.
Respuesta de Amiee el 30 nov. 2016
I'm sorry for this inconvenience. I will look into this matter directly.

10/10 Excelente

Brandon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fun look and clean. Great staff
The staff was great and very welcoming
Respuesta de General Manager el 10 nov. 2016
Thank you

2/10 Terrible

M Nicholas, US

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Drug Dealers Live there.....
Awful, Awful, Awful......We knew we were in for a rough night's sleep when we saw the room next to us had a fan in the window. Turns out, people came to the window all night long -- lots of noise and what appears to be a dangerous situation. When complaining the next day, the desk clerk acknowledged that there were people living in the room as a permanent residence....Come on management, you know what was going an and deserve this review!
Respuesta de Bina el 1 nov. 2016
Sorry we well fix this, Thank you

4/10 Mediocre

Beatriz

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Disappointed!!
The room was clean and the bed was very comfortable. Our room was handicapped accessible so the doors were wide and room was very spacious. Didn't feel cramped in at all. The front office staff was not very welcoming nor friendly. I was very disappointed in the so called "continental breakfast" that was supposed to be included. Food offered was extremely limited even though there weren't very many guests staying there at the time. Only 2 pancakes and a couple of pastries and some molded raisin bread was laid out and we went only 20 minutes into the breakfast serving time. There were 4 of us in our party and there wasn't enough food for all of us. Although the room was very clean, I would not consider staying here again. Not worth the price they charge.
Respuesta de General Manager el 1 nov. 2016
Sorry and thank you

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Respuesta de General Manager el 1 nov. 2016
Thank you

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Not pet friendly at all!!!
I booked a room here thinking that this was a pet friendly hotel b/c it says there is a $10 a day pet fee. When I arrived there were signs in the lobby that said CLEARLY NO PETS ALLOWED. So being baffled I didn't say anything at first. Then manager tells me there are no pets allowed in rooms. I told him I only booked here because I thought it was pet friendly. He said no it isn't & hasn't been in over a year. So I asked him if I could cancel this for free & he did. I appreciate that he did but he was not very nice nor did he apologized about the problem. I'm glad I had to find another hotel because he was not pleasant. I can't say how the rooms were because I never went in any of them.
Respuesta de Bina el 21 oct. 2016
Sorry for this issue and we well correct this. Thank you

2/10 Terrible

Wendy

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I never stayed. Your website n their site says "pet friendly" WRONG. No Pets allowed.
Respuesta de General Manager el 21 oct. 2016
Sorry but no pets. Thank you

6/10 Aceptable

Lucinda, Louisiana

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Last minute quick stay
Ugly mismatched decor
Respuesta de General Manager el 21 oct. 2016
Thank you

6/10 Aceptable

NYKESHIA, AL

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
RUDE SERVICE
Cleanliness of room/hotel Quality of service Hotel amenities Hotel location
Respuesta de General Manager el 21 oct. 2016
Thank you