Colchones con pillow-top y caja de seguridad en la habitación

Opiniones sobre Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
13371 Fm 1960 Road W, Houston, TX

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 73 de 155 opiniones" "
Evaluación: 8 - Bueno. 39 de 155 opiniones" "
Evaluación: 6 - Aceptable. 19 de 155 opiniones" "
Evaluación: 4 - Mediocre. 12 de 155 opiniones" "
Evaluación: 2 - Terrible. 12 de 155 opiniones" "

8,0/10

Limpieza

8,8/10

Personal y atención

7,6/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Isabel

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy amable el desktop
Se hospedó 1 noche en abril de 2024
Respuesta de Shelby el 5 abr. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Bueno

Mariela

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location!
Se hospedó 3 noches en marzo de 2024
Respuesta de Shelby el 20 mar. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Bueno

Gustavo u

Se hospedó 1 noche en febrero de 2024
Respuesta de Shelby el 13 feb. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Bueno

CUAUHTEMOC

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Accesible
Se hospedó 4 noches en enero de 2024
Respuesta de Shelby el 21 ene. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

Juan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bien todo
Se hospedó 1 noche en noviembre de 2023
Respuesta de Shelby el 15 dic. 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

alain

Se hospedó 6 noches en julio de 2023
Respuesta de Shelby el 9 sept. 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

Elvin

Se hospedó 3 noches en junio de 2023
Respuesta de Shelby el 6 ago. 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Bueno

Orlando Daniel Molina

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Cumple con su cometido
Se hospedó 7 noches en marzo de 2023
Respuesta de Shelby el 9 mar. 2023
Gracias por tomarse el tiempo para enviar una reseña sobre su reciente estadía en nuestro hotel. Apreciamos mucho y valoramos sus comentarios y los compartiremos con nuestro equipo. Su respuesta servirá de aliento a todo nuestro personal mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios para brindar una experiencia excepcional a nuestros huéspedes. Siempre es un placer recibir comentarios positivos. Gracias nuevamente por compartir su experiencia, y esperamos que su próxima visita sea aún más placentera que la anterior.

6/10 Aceptable

Jennifer

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
There was only one channel working on the TV and the train was loud.
Se hospedó 2 noches en mayo de 2024
Respuesta de Shelby el 21 may. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.

2/10 Terrible

Akorede

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room and carpet is dirty and stinks
Se hospedó 7 noches en abril de 2024
Respuesta de Shelby el 19 may. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.

4/10 Mediocre

Cheryl

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza
Bed linen and towels were not clean.
Se hospedó 1 noche en mayo de 2024
Respuesta de Shelby el 19 may. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.

8/10 Bueno

Muhammad

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios
Easy Approach and being in good vicinity.
Se hospedó 1 noche en abril de 2024
Respuesta de Shelby el 19 may. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

Cedrika

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Shelby el 3 may. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Bueno

Ahmed

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The rooms are spacious. The area has a lot of restaurants nearby. iHop and Black Bear Diner, and a couple of restaurants are loterslly behind the hotel. Unfortunately the breakfast options are VERY limiyed. But overall, i enjoyed my stay.
Se hospedó 2 noches en abril de 2024
Respuesta de Shelby el 3 may. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Mediocre

Ivan

Se hospedó 1 noche en febrero de 2024
Respuesta de Shelby el 19 may. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.

10/10 Excelente

Terry

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is near a freeway and a very large farm to market road and I expected a lot of noise, but it must be well insulated because I didn’t hear a thing. The rooms are large and nicely apportioned. Everything worked in the room. I appreciated how courteous the staff was. It is a slighter older hotel than the others nearby, but it is well kept. There are a few rust stains here and there but no major marks are gouges in walls. If I need to stay in the area again, I’ll definitely stay here, especially since it is so much less expensive.
Se hospedó 1 noche en abril de 2024
Respuesta de Shelby el 16 abr. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

Daedriel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
One of my favorite hotels :) it’s so comfy
Se hospedó 3 noches en abril de 2024
Respuesta de Shelby el 12 abr. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

Gregory Thomas

Viajó con su familia
Le gustó: Limpieza
The hotel was not that good the breakfast was poor. Over the process was good
Se hospedó 4 noches en abril de 2024
Respuesta de Shelby el 12 abr. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

Gary

Very friendly staff
Se hospedó 6 noches en marzo de 2024
Respuesta de Shelby el 12 abr. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

Daedriel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The best hotel I’ve ever had
Se hospedó 2 noches en marzo de 2024
Respuesta de Shelby el 5 abr. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Aceptable

Parham

Le gustó: Limpieza, personal y atención
Se hospedó 5 noches en marzo de 2024
Respuesta de Shelby el 30 mar. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bueno

Morris

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Shelby el 20 mar. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Mediocre

Yadira

Se hospedó 2 noches en marzo de 2024
Respuesta de Shelby el 5 abr. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bueno

Becky

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Highly recommend
Se hospedó 3 noches en marzo de 2024
Respuesta de shelby el 20 mar. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Aceptable

Alexander

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Heating/AC unit not working. Space heater and blankets ! Cannot recommend
Se hospedó 1 noche en marzo de 2024
Respuesta de Shelby el 11 mar. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excelente

tony

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Shelby el 2 mar. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

Melissa

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Every thing was fine
Se hospedó 2 noches en febrero de 2024
Respuesta de Shelby el 22 feb. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

Kevin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Location and easy booking/check in, clean/comforta
Location and easy booking/check in, clean/comfortable rooms and nice staff.
Se hospedó 1 noche en febrero de 2024
Respuesta de Shelby el 22 feb. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

GARY

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice place to stay.
Clean room and bathroom. Very fast check in by nice,friendly front desk. Conveniently located.
Se hospedó 1 noche en febrero de 2024
Respuesta de Shelby el 22 feb. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Aceptable

Keith

Viajó con su familia
Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024
Respuesta de Shelby el 17 feb. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

Albert

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Best
Amanda and Shelby are the best Always friendly and helpful
Se hospedó 1 noche en febrero de 2024
Respuesta de Shelby el 13 feb. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

Gary Robert

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay
Se hospedó 4 noches en febrero de 2024
Respuesta de Shelby el 10 feb. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

Albert

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The best
Front desk is the best
Se hospedó 2 noches en enero de 2024
Respuesta de Shelby el 2 feb. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

binh thai

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Shelby el 22 ene. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Bueno

binh thai

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
There nothing wrong with the inn it's was a great stay
Se hospedó 2 noches en enero de 2024
Respuesta de Shelby el 21 ene. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Mediocre

Fabian, San Antonio

Viajó con su familia
Le gustó: Personal y atención
Girl that checked us in was great and helpful, guy at front desk the following days and for check out was rude and not friendly at all, other than that, property was average and housekeeping excellent
Se hospedó 2 noches en enero de 2024
Respuesta de Shelby el 21 ene. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.

10/10 Excelente

Yohely

Le gustó: Limpieza, personal y atención, servicios
Se hospedó 1 noche en enero de 2024
Respuesta de Shelby el 21 ene. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

Benedicto

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good hotel
Se hospedó 1 noche en diciembre de 2023
Respuesta de Shelby el 4 ene. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

Herman

Respuesta de Shelby el 10 feb. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

Albert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Front desk staff is the best the mother and daughter
Se hospedó 1 noche en diciembre de 2023
Respuesta de Shelby el 15 dic. 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

Lauren

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy highway access
Se hospedó 2 noches en diciembre de 2023
Respuesta de Shelby el 15 dic. 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

Esam

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked how clean the room was. I didn't like the fact their breakfast was very basic and not as described. Plus, don't refill their menu.
Respuesta de Shelby el 13 feb. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Aceptable

Alexander James

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza
Room smelled like cigarettes even though it was a non-smoking room. The bathtub was clogged, everytime I showered, the tub would fill up over my feet. Staff is the only reason I’d even rate this hotel. They were very nice and welcoming.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Shelby el 15 dic. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Aceptable

Zheng

Se hospedó 2 noches en noviembre de 2023
Respuesta de Shelby el 4 ene. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excelente

Darrell

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Safe Quiet Shopping Dining options Transportation Walkable Convenient Easy Parking Other
Se hospedó 1 noche en noviembre de 2023
Respuesta de Shelby el 25 nov. 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Aceptable

Daniel

Le gustó: Personal y atención
Listen, I simply needed this place to stay on Thanksgiving evening, as I did not want to drive back home for three hours. It was quiet and comfortable. But it smelled a bit moldy/musty. The bathtub shower curtain was very moldy and a lot of rust and mildew stains, in the shower as well. Other than that not a bad place to sleep for the evening as it’s located right off the freeway and close to everything. Not a horrible place just needs a little TLC and a little more cleanliness. With that being said, I would stay there again Overnight. Parking was plentiful and easy.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Shelby el 24 nov. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bueno

tanika

Viajó con su pareja
Le gustó: Personal y atención, servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
The bathrooms was horrible rust everywhere in there especially the shower head and tub
Se hospedó 2 noches en noviembre de 2023
Respuesta de Shelby el 24 nov. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Jacob

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Train was going on most of the night, couldn’t get good rest
Se hospedó 1 noche en noviembre de 2023
Respuesta de Shelby el 24 nov. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bueno

Lisa

Se hospedó 1 noche en noviembre de 2023
Respuesta de Shelby el 24 nov. 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Bueno

Koffi, Brandywine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
It was as expected until I got to the bathroom and saw that the bottom of the door 🚪 is was missing part and looked ugly. This may only be for that unit. They could also have done a better job with the shower curtain.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Shelby el 24 nov. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.