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Opiniones sobre Palace Inn

2.5 out of 5
Palace Inn
16007 East Freeway, Channelview, TX

Opiniones

7,2

Bueno

Evaluación: 10 - Excelente. 23 de 66 opiniones" "
Evaluación: 8 - Bueno. 18 de 66 opiniones" "
Evaluación: 6 - Aceptable. 10 de 66 opiniones" "
Evaluación: 4 - Mediocre. 2 de 66 opiniones" "
Evaluación: 2 - Terrible. 13 de 66 opiniones" "

8,0/10

Limpieza

7,2/10

Personal y atención

7,2/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

7,2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Kevin

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Normal
Se hospedó 1 noche en septiembre de 2019
Respuesta de Nick el 30 sept. 2019
Thank you for staying with us. Hope you visit us again.

8/10 Bueno

Ricardo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
paseo de fin de ano
El hotel estuvo bien, limpio y ordenado. La zona no es muy elegante, pero esta bien ubicado. El desayuno es muy simple, no hay variedad ... esto se podria mejorar, porque el precio lo amerita.
Se hospedó 7 noches en diciembre de 2017

10/10 Excelente

Joseph

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I like the inside layout of the rooms, plus the staff i also very polite its a very clean hotel, in all i would definitely recommend this hotel.

10/10 Excelente

Samantha

10/10 Excelente

Samantha

10/10 Excelente

Antonio

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Forman
Love it
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

MKTracing

Viajó por negocios, Viajó con su familia
The love seat in the room was dirty like bad
Se hospedó 1 noche en julio de 2023
Respuesta de Nick el 2 ago. 2023
Thank you for taking your time and reviewing us. We do apologize for the inconvenience you faced while staying with us and we’ll be making sure we get it solved ASAP. Do visit us again, giving another chance to treat you as our guest the best we can. Thank you

10/10 Excelente

Ashley

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean maintained property working washer dryer
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Nelly

Se hospedó 3 noches en septiembre de 2022

2/10 Terrible

Kayla

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I did not stay but they took my money
The hotel front desk worker was rude and did not give me my room nor my refund I felt not welcomed and I begged and pleaded that she please give me my room I’m pregnant and I slept in my car after she took all my money and refuse to give it back.
Se hospedó 1 noche en septiembre de 2022

2/10 Terrible

Manal

No le gustó: Limpieza, personal y atención, servicios
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

John, SPRING LAKE

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice ambiance, friendly staff
Se hospedó 1 noche en noviembre de 2021

2/10 Terrible

Mauricio

No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nothing to keep busy
The television didnt work the entire time. No one did anything to compensate basically was told there was nothing to be done about it.
Se hospedó 1 noche en septiembre de 2021
Respuesta de Nick el 21 sept. 2021
We are sorry for the inconvenience you faced during your stay. We told all of our guest staying at our property that currently we don't have TV working in any of the rooms due to the roof work. So, we to apologize for this.

10/10 Excelente

Christine

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
perfect for families
Was great.. the feont office was very respectful and had great customer service was great.. the rooms are clean and vomfortable
Se hospedó 3 noches en mayo de 2021
Respuesta de Nick el 8 may. 2021
Thank you so much for staying at Palace Inn @ Channelview and even taking your time and reviewing us. We hope to see you again as our own guest. Thank you

8/10 Bueno

Miguel

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2020
Respuesta de Nick el 3 nov. 2020
Thank you for staying with us.

8/10 Bueno

Karen

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Staff was very friendly and helpful. Held the room for me even though I arrived very late in the evening. Also allowed me to modify the number of nights stay because of a familyb emergency. Hotel was clean, but bathroom could have been better. Rust around the tub and tub was slippery (did not have any non stick material on it)
Se hospedó 3 noches en agosto de 2020
Respuesta de Nick el 30 oct. 2020
Thank you for staying with us. We looked forward to solve the problem you mentioned and we do apologize for any inconvenience you had.

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en junio de 2020
Respuesta de Nick el 6 jul. 2020
Thank you for your review.

10/10 Excelente

Pedro

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Friendly customer service. Clean rooms.
Se hospedó 1 noche en abril de 2020
Respuesta de Nick el 30 abr. 2020
Thank you for staying with us.

10/10 Excelente

Luis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice place
Great stay very nice place very clean
Se hospedó 1 noche en enero de 2020
Respuesta de Nick el 22 ene. 2020
Thank you for staying with us. Do visit us again.

2/10 Terrible

Luis

Se hospedó 1 noche en diciembre de 2019

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property is very nice, clean and remodeled. The owner lives in property and is always available. The rooms do lack a few amenities. The biggest one for me was a closet. I was in Houston to attend a family event and had no where to hang my dress. There is plenty of space for a closet or something like it in the room. Also it would be nice to have thicker blankets the ones provided were very thin. Otherwise I would recommend staying here and would return. Nice value. Nice staff.
Se hospedó 3 noches en noviembre de 2019
Respuesta de Nick el 7 dic. 2019
Thank you sir for taking your time and reviewing us. We are looking forward to add more amenities like the one you mentioned. We do apologize for the inconvenience you faced. And do visit us again so we can get another chance to serve you much better than your recent stay.

2/10 Terrible

Adrian

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Not worth it - nasty as F_ck!
This was a horrible experience. I accidentally choose a smoking room but the counter clerk changed my room to non-smoking however when we opened the door the beds had cigarette burn holes on the thin comforter and dead bug carcasses underneath the sheets. I cant positively confirm whether they were bed bugs but it's a strong possibility. There were two dead roaches on the room door that had been smashed, & not killed by spray. After leaving to get bug spray and disinfectant, I re-opened the door and a live roach was underneath son's belongings to which I quickly sprayed and killed. The bathroom never even had clean full toilet tissue rolls, just the half-used rolls left by the last guests. I asked a different clerk the next day for new sheets and requested the room be thoroughly cleaned and he stated okay but when we got back the same sheets we're there. The bed was made, however, but when I pulled the sheets back I noticed bug carcasses again. Our door wasn't weather-stripped so I believe the bugs came in from outside but since we spent so much money and couldn't get a refund we stuck it out. Be aware that the pictures are misleading. This isn't a place I would recommend to anyone. I saw reviews, where the place got 3 out of 5 stars and the low ranking, was only due to customer service issues or customer misunderstandings but this place is horrible. I didn't take pics but have no reason to lie. I was embarrassed and won't be cheap again.
Se hospedó 2 noches en noviembre de 2019
Respuesta de Nick el 3 dic. 2019
Thank you Mr. Adrian for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Cmaj08, Houston

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Just a overall terrible stay. The guy at the desk promised early check in with little to no charge the when I arrive he tells me $50 to check in 3 hours early that was more than I paid for the whole stay.
Se hospedó 1 noche en noviembre de 2019
Respuesta de Guest Relations el 19 nov. 2019
Thank you for your feedback. We always look after our guest's satisfaction during their stay with us. It is disheartening to know that we fell short in delivering your request to have an early check-in. Please accept our sincere apologies for the mishaps. Rest assured that your comments will be looked into by the team for improvements. Should your travels lead you back our way, consider staying with us again so we can change your perceptions.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This property was really good I would definitely stay here again if im in the area. The staff was really nice and helpful.
Se hospedó 3 noches en octubre de 2019
Respuesta de Nick el 31 oct. 2019
Thank you for staying with us. We hope to see you soon.

8/10 Bueno

Yung

Viajó por negocios
Le gustó: Limpieza, servicios
It is a modern looking building with nice rooms. Complaint was my room smelled like smoke, even though it’s marketed as a nonsmoking room
Se hospedó 1 noche en octubre de 2019
Respuesta de Nick el 6 oct. 2019
Thank you for staying with us and do visit us again. We do apologize for the inconvenience you had and we would try to make your stay more comfortable next time.

10/10 Excelente

Danielle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 6 noches en septiembre de 2019
Respuesta de Nick el 30 sept. 2019
Thank you for staying with us. Hope you visit us again.

4/10 Mediocre

Tammy, Fort Worth, TX

Viajó con su pareja, Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Front desk personnel was rude when checking in. TV in room didn’t have batteries. When the office gave us some, the tv still didn’t work and she acted as if we were inconveniencing her so we stayed in a room with no tv. While I was taking a shower the shower head flew off and hit me; when I told the front desk staff I was told “well, you look fine to me”. On top of all that, there were roaches in my room and tenants playing loud music in their cars while I was trying to sleep.
Se hospedó 1 noche en septiembre de 2019
Respuesta de Nick el 16 sept. 2019
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2019
Respuesta de Nick el 16 sept. 2019
Thank you for staying with us. We hope to see you again soon!

8/10 Bueno

Cliente verificado

Viajó con su familia y niños pequeños
No le gustó: Limpieza
towels are very small and wash cloths so dirty looking we did not use them. A/C was challenged to cool room, did not get comfortable until about 1AM
Se hospedó 1 noche en septiembre de 2019
Respuesta de Nick el 9 sept. 2019
Thank you for taking time to review, on behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2019
Respuesta de Nick el 27 ago. 2019
Thank you for staying with us. Hope you visit us again.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great. I was annoyed that at check in the lady ask me to sign on electronic pad without me viewing what I was signing. I needed room so I signed. Otherwise the room was spacios and clean. It was excellent.
Se hospedó 1 noche en agosto de 2019
Respuesta de Nick el 27 ago. 2019
Thank you staying with us. Hope to see you again.

6/10 Aceptable

Cliente verificado

Viajó con su familia y niños pequeños
I didn’t like the towels really dirty, they didn’t left the WiFi code , or any information to get any service
Se hospedó 9 noches en junio de 2019

10/10 Excelente

jennifer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Awesome stay
Hotel was very nice. The room was great, beds were great. They even leave you tooth brushes. The check in was fast and very friendly. Would stay here again!!!!! NICE NICE
Se hospedó 2 noches en julio de 2019
Respuesta de Nick el 31 jul. 2019
Thank you for staying with us. Hope you visit us again

2/10 Terrible

Cliente verificado

Se hospedó 2 noches en junio de 2019
Respuesta de Nick el 22 jun. 2019
We're apologize for the inconvenience and we'll work hard to fix the issue you experienced and make you more comfortable.

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
The area was close to my weekend activity and that was exactly what I wanted.
Se hospedó 1 noche en junio de 2019
Respuesta de Nick el 20 jun. 2019
Thank you for visiting us and hope to see you again.

8/10 Bueno

Love

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Thanks it was a nice stay Smoke rooms seem dirty though
Se hospedó 1 noche en junio de 2019
Respuesta de Nick el 20 jun. 2019
Thank you for visiting us and do visit again, we will make your stay more comfortable.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en junio de 2019
Respuesta de Nick el 20 jun. 2019
Thank you for staying with us. Hope you visit again.

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en junio de 2019
Respuesta de Nick el 20 jun. 2019
Thank you for visiting us and do visit us again.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No kleenex maids would not exchange towels till it was your turn even if you gave them dirty ones . only cakes and waffles for breakfast.
Se hospedó 3 noches en mayo de 2019
Respuesta de Nick el 4 jun. 2019
"Many thanks for giving us the opportunity to improve by way of your feedback. Hopefully, breakfast was still able to help you start your day off right, and we will make sure that your concerns regarding towels and kleenex are discussed with the rest of our team. We are dedicated to continually improving the guest experience. Given the chance, we would love to impress you on your next trip to the area."

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en mayo de 2019
Respuesta de Nick el 20 jun. 2019
Thank you for staying with us. Hope to see you again.

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en mayo de 2019
Respuesta de Nick el 31 may. 2019
Thank You for staying with us. Hope you visit again.

4/10 Mediocre

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Servicios
It was really quick on to be able to pay for it online
Se hospedó 1 noche en mayo de 2019

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en mayo de 2019
Respuesta de Nick el 16 may. 2019
Thank you for staying with us. Hope you visit again.

6/10 Aceptable

J

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
It is ok. Could have better customer service, definitely make sure not to let anybody in your room because I'll charge you $15 a person and decided to show your family who's been in and out of your room. Ridiculous! But other than that rooms are nice.
Se hospedó 1 noche en mayo de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2019
Respuesta de . el 2 may. 2019
Thank you for staying with us. Hope you come again.

10/10 Excelente

Cliente verificado

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All is well. ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Se hospedó 7 noches en abril de 2019
Respuesta de Nick el 16 may. 2019
Thank you for staying with us. Hope you visit again.

8/10 Bueno

Queen

Viajó con su pareja, Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They are doing good in keeping it nice ... it’s was good and clean
Se hospedó 1 noche en marzo de 2019
Respuesta de Nick el 16 may. 2019
Thank you so much for visiting us. Hope to see you again.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great rooms
Se hospedó 1 noche en marzo de 2019
Respuesta de Nick el 12 may. 2019
Dear Sir Thank you for taking the time to complete our online survey regarding your recent stay at our hotel Americas Best Value Inn,Channelview,Tx. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI GM Americas Best Value Inn, Channelview,Tx 281-864-5550

10/10 Excelente

Lewis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great quality with great price!
Great room, friendly staff, newly renovated, comfortable bed and shower!
Se hospedó 4 noches en enero de 2019
Respuesta de General Manager el 4 mar. 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excelente

Henry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice hotel.
Much better than expected.
Se hospedó 1 noche en diciembre de 2018