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Opiniones sobre Cedar Glade Resort

2.5 out of 5
Cedar Glade Resort
900 4th Street, Horseshoe Bend, AR

Opiniones

7,0

Bueno

Evaluación: 10 - Excelente. 13 de 62 opiniones" "
Evaluación: 8 - Bueno. 26 de 62 opiniones" "
Evaluación: 6 - Aceptable. 7 de 62 opiniones" "
Evaluación: 4 - Mediocre. 10 de 62 opiniones" "
Evaluación: 2 - Terrible. 6 de 62 opiniones" "

7,6/10

Limpieza

8,0/10

Personal y atención

6,2/10

Servicios

6,8/10

Estado de la propiedad e instalaciones

6,8/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Stephanie

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
The picture that we saw did NOT remotely look like the room we got. When you opened the door, the room just smelled "old" Random mismatched bedding on the bed was odd. TV wasn't working properly. Just gave a very creepy vibe so we ended up not staying
Se hospedó 1 noche en abril de 2024
Respuesta de RG el 30 abr. 2024
We are very sorry for your experience. We are in the process of renovating our rooms.

4/10 Mediocre

Daniel Mollet

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de RG el 30 abr. 2024
We are sorry for your experience. We are in the process of renovating our rooms.

2/10 Terrible

Erling

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Upon pulling up to the hotel, cats everywhere. Was unable to pull up to front entrance because of it. We then enter our room where there are dead bugs everywhere. No toilet paper, Kleenex shoved in holder. Had to got front desk to ask for TP. Room appeared to not have been serviced! Stains on bedsheets, toilet bowl had poop all over inner rim, bugs and debris under bed, cobwebs all over, toiletries covered in filth and under chair was a spider nest and egg sacs. We asked for a new room. She grabbed her cane, pops a cigarette in her mouth, then grabs her electric cart to show us another room. This room was worse….live bugs crawling all over! She tells us if we want to go somewhere else she can reimburse our stay. Mentioned another hotel/resort down the road but have a minimum night requirement. Also informed us that they let maintenance guy go and some cleaning staff go the previous day and therefore closed their other building. With no choice we stayed the night after running to the Family Dollar to buy new bedding/pillows and cancelled our 2nd night. We avoided the continental breakfast which consisted of cereal thrown in Tupperware containers. The whole experience was so repulsive, could not even sleep with fear of bugs all over. This hotel needs to be shut down. Never have we experienced something so horrific!!!!!!

8/10 Bueno

Stefanie

Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Daniel Mollet

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Daniel Mollet

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely in a beautiful and quiet location.
Se hospedó 1 noche en abril de 2023
Respuesta de Robbie el 22 abr. 2023
We are so happy that you enjoyed your stay. Come see us again!

10/10 Excelente

Brandi

4/10 Mediocre

Eric

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very outdated. No 24 hours staff. We were the only ones there aside from a vehicle with all the windows busted out and two men staring us down as we went into our room. Bugs on the floor and in the bathroom. Stains on the top bed cover. Felt eerie enough for us to leave and go home at 11 pm.
Se hospedó 1 noche en junio de 2022

10/10 Excelente

Temi

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2022
Respuesta de robbie el 29 may. 2022
Thank you for your feedback. So glad you had a wonderful stay and we look forward to seeing you again!

6/10 Aceptable

Tammy

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención
I stayed for an overnight in the offseason so many of the advertised amenities were not available (understandably so). Staff at checkin was very nice. Older decor, rooms could use an update.
Se hospedó 1 noche en febrero de 2022
Respuesta de Robbie el 1 mar. 2022
Thank you for your feedback and we look forward to having you stay with us again!

8/10 Bueno

Terry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
One night - good facilities
Stayed on night off season. Rooms are big.
Se hospedó 1 noche en enero de 2022
Respuesta de Robbie el 25 ene. 2022
Thank your feedback. We look forward to you staying with us again!

8/10 Bueno

Noelle

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
We were well accommodated however the hot water only lasted a minute every time we showered.
Se hospedó 1 noche en enero de 2022
Respuesta de Robbie el 4 ene. 2022
Thank you for your feedback! We look forward to seeing you again!

8/10 Bueno

Elizabeth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2021
Respuesta de Robbie el 6 dic. 2021
Thank you! We look forward to seeing you again! Happy Holidays!

10/10 Excelente

Brian

Se hospedó 1 noche en octubre de 2021
Respuesta de Hotel Manager, Robbie el 14 oct. 2021
Thank you for your review! Come stay with us again!

8/10 Bueno

Juanice

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Although an obviously older facility, it was clean and updated. The staff was very friendly and helpful. The lobby being closed from 8:00pm to 8:00am was a little inconvenient, but we knew that ahead of time and they accommodated our late arrival. The breakfast wasn't served until 8:00 so our early start made us miss it. Again, we knew that ahead of time. We will definitely stay there again.
Se hospedó 1 noche en octubre de 2021
Respuesta de Robbie el 7 oct. 2021
Thank you for your feedback and we look forward to seeing you again!

10/10 Excelente

Stacie

Se hospedó 1 noche en octubre de 2021

8/10 Bueno

Jason

Viajó por negocios
Le gustó: Personal y atención
Se hospedó 2 noches en septiembre de 2021
Respuesta de Robbie el 30 sept. 2021
Thank you for your feedback! Come stay with us again!

8/10 Bueno

Eric

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cedar Glade Resort
Everything was good nice trip and get away
Se hospedó 2 noches en septiembre de 2021
Respuesta de Robbie el 14 sept. 2021
Thank you for your feedback. Come see us again!

8/10 Bueno

Tammy

Viajó por negocios
Le gustó: Comodidad de la habitación
Good
Se hospedó 1 noche en agosto de 2021
Respuesta de Robbie el 2 sept. 2021
Thank you for your feedback. Come see us again!

10/10 Excelente

Karla

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Just wish the lobby was open earlier the 8am
Se hospedó 2 noches en agosto de 2021
Respuesta de Robbie el 14 sept. 2021
Thank you for your comments. Come see us again!

4/10 Mediocre

Rebecca

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Not so good. Admission lobby was hot,air conditioning was out and there was no one at the front desk to check us in. Our room had no air conditioning until maintenance personnel got it going. The hotel looked much better on line than in person. Room and bathroom should of been cleaner.
Se hospedó 2 noches en julio de 2021
Respuesta de Robbie el 21 jul. 2021
Thank you for your feedback. Not sure why no one was at the front desk and I'm sorry that you were inconvenienced. Our lobby a/c has recently gone out but we are in the process of getting it fixed.

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención
No le gustó: Servicios
Se hospedó 1 noche en julio de 2021
Respuesta de Robbie el 21 jul. 2021
Thank you for your feedback

8/10 Bueno

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place, don't book through expedia
Se hospedó 1 noche en julio de 2021

4/10 Mediocre

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
In the middle of nowhere
Seemed to be vacant for a long time. There were dead and alive bugs everywhere, cob webs, no hot water and no extra sheets for pull out bed. Front desk was helpful and was accommodating.
Se hospedó 1 noche en junio de 2021
Respuesta de Robbie el 21 jul. 2021
Thank you for your feedback

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
When you walk in the room it feels like 1975. Its ovious the rooms/facility have not been updated since then.
Se hospedó 1 noche en junio de 2021
Respuesta de Robbie el 14 jun. 2021
Thank you for your feedback

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en mayo de 2021

2/10 Terrible

Cliente verificado

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Room was dusty. There was paint splatters all over the carpet. It looked like carpet hadn’t been vacuumed. Key stopped working, no one was working the desk so had to call someone in. No breakfast. Ironing board, but no iron. When asked for an iron, was told they didn’t have one. For the price and being called a “resort”, I expected more. The tub was nice.
Se hospedó 1 noche en abril de 2021
Respuesta de Hotel Manager, Robbie el 27 abr. 2021
Thank you, Tara, for bringing this to our attention and please accept my sincere apology for any issues you had with your room. We want our guests to have the best positive experience at our hotel and I'm sorry we fell short in this instance. We lacked judgement renting this room as we just finished painting the room and had not completed the task of removing any paint splatters. Again, my sincere apologies and hope you'll come again!

8/10 Bueno

Janie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en marzo de 2021
Respuesta de Hotel Manager, Robbie el 30 mar. 2021
Thank you for staying with us! Come see us again!

10/10 Excelente

Mike

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en marzo de 2021
Respuesta de Hotel Manager, Robbie el 23 mar. 2021
Thank You! We look forward to seeing you again!

8/10 Bueno

Holly

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Overall pleasing
Se hospedó 4 noches en noviembre de 2020
Respuesta de Hotel Manager, Robbie el 5 ene. 2021
Thank you and we hope to see you again!

6/10 Aceptable

Christopher

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Comfortable bed
The bed was very comfortable. The grounds around the hotel was a little rough and the price per night was a little high for what we got but i would stay again.
Se hospedó 2 noches en octubre de 2020
Respuesta de Robbie el 17 nov. 2020
I'm so glad you enjoyed your stay. Come see us again!

10/10 Excelente

Maxine

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Staff was very friendly and helpful! Room was clean and happily got a first floor room and we had a good nights rest! Young man at desk gave me name for local restaurant for breakfast! The restaurant was Calabama and the breakfast was great and cheap and the service was excellent! My friends and I enjoyed our visit to Horseshoe Bend!!
Se hospedó 1 noche en octubre de 2020
Respuesta de Hotel Manager, Robbie el 21 oct. 2020
Thank you for your response and we look forward to seeing you again! Safe travels!

4/10 Mediocre

Wade

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Only game in town
No hot water, no one in the office until the next morning, room was dated.
Se hospedó 1 noche en marzo de 2020

8/10 Bueno

Wendy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
This is a unique place to stay. It may not have all the modern day comforts of some hotels but it has a friendly staff that will do all they can to help, especially if you ask. We enjoyed our stay.
Se hospedó 3 noches en noviembre de 2019
Respuesta de Front Desk el 2 dic. 2019
Thank you! We look forward to seeing you again!

6/10 Aceptable

David

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2019
Respuesta de Cedar Glade el 13 sept. 2019
Thank you for staying with us and giving us your review. This will help us to improve our services. Thanks again and look forward to seeing you again!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en agosto de 2019
Respuesta de RG el 14 ago. 2019
Thank you for staying with us and we hope you'll come again.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We were not impressed with the free breakfast. It was quiet, there were only 2 others cars in the parking lot. Probably wouldn't go back.
Se hospedó 1 noche en junio de 2019
Respuesta de Cedar Glade el 9 jul. 2019
Thank you for staying with us

2/10 Terrible

Larry, Machesney Park, IL.

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Daily room housekeeping was non-existent. Breakfasts included out of date items. 3 night stay, no clean sheets, coffee was used first night not replenished til last night. Small bar of soap was all we had during entire stay. No phone in room to reach front desk, (not sure if there was an attendant overnight. My wife is handicapped and we requested a handicapped accessible room that's the only thing that was right. Totally bad experience. We would like a refund.
Se hospedó 3 noches en noviembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2018
Respuesta de Robbie el 19 sept. 2018
Thank you! Come stay with us again!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en julio de 2018
Respuesta de Staff el 24 ago. 2018
Thank you! Come again!

2/10 Terrible

Holly, Nashville TN

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Very bad experience
Room was smelly and air conditioner screeched and knocked. Spoke to the office, they couldn’t of cared less. Finally moved us to another room, the small fridge knocked. Didn’t get much sleep the 2 days I was there. I wouldn’t recommend this hotel.
Se hospedó 2 noches en junio de 2018

8/10 Bueno

heather, Arkansas

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Nice hotel
Nice hotel amazing staff willing to work with you. Beautiefull views golf course they are remodeling hotel but only during day looks as if they keep going it will be so much nicer. The rooms are nice but still need some work the rooms are so clean. We accidently got over booked for our room so they cleaned the room again and let us use the room and gave us a discount.
Se hospedó 1 noche en junio de 2018
Respuesta de Robbie el 20 jun. 2018
Thank you, Heather. I'm sorry for any inconvenience you experienced, but you are right in that we have some amazing staff members who believe in providing excellent customer service. We, at Cedar Glade Resort, are always committed to making our customers stay a relaxing and positive experience. We look forward to seeing you again! Have a wonderful day!

6/10 Aceptable

Billy

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Arrived late and lobby closed at 8 pm. No key in the late check in box. Called the number posted on lobby door. Got a voice mailbox. Had to call the emergency maintenance number. When staff arrived they were very apologetic and helpful. Said they had not received our reservation from Expedia. We always use Expedia and have never had this happen. Hotel staff said they have problems with reservations often. I would encourage calling the hotel to confirm before driving way out into the backwoods where the hotel is located.
Se hospedó 1 noche en junio de 2018
Respuesta de Robbie el 12 jun. 2018
We are so sorry for the inconvenience you encountered. We always strive to give good customer but apparently someone who received the email from Expedia about your booking failed to reserve the room. Once again, we are sorry and hope you will stay with us again.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en mayo de 2018
Respuesta de Robbie el 21 may. 2018
Thank you for staying with us. Come again soon!

6/10 Aceptable

Jamie, Horseshoe bend, AR

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Very roomy
The shower took an hour to get to work other than that it was great
Se hospedó 1 noche en marzo de 2018

8/10 Bueno

Shera

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Out Of the way
Kind of isolated place. Room was spacious
Se hospedó 1 noche en septiembre de 2017

8/10 Bueno

J, Kentucky

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
For our needs.
It worked very well for our Thanksgiving trip needs. Loved the room floor plan. Nice tile work in the bathroom. The tub/shower fixtures are cheap and don't work very well, but we survived. If you need a 24-hour desk/office it's not your place. Limited office hours. But it worked for us and we will use again.
Se hospedó 3 noches en noviembre de 2017

8/10 Bueno

David, Lexington, KY

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice Hotel in Ozarks
Had a nice overnight stay. Friendly staff, spacious room & bathroom, clean. Had a golf course & golf clubs if guests wanted to play a Par 3 course--nice touch.
Se hospedó 2 noches en octubre de 2017

4/10 Mediocre

Cliente verificado

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Wedding
1)Bad smell 2)Gaps around door and at bottom anything could gotten 3)not very clean 4)window was frosted unable to look out 5)very worn and outdated
Se hospedó 1 noche en septiembre de 2017

8/10 Bueno

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en agosto de 2017