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Reviews of Country Inn & Suites by Radisson, Big Flats (Elmira), NY

3 out of 5
Country Inn & Suites by Radisson, Big Flats (Elmira), NY
105 E Mall Rd, Horseheads, NY

Reviews

7.8

Good

Rating 10 - Excellent. 393 out of 1002 reviews" "
Rating 8 - Good. 295 out of 1002 reviews" "
Rating 6 - Okay. 158 out of 1002 reviews" "
Rating 4 - Poor. 96 out of 1002 reviews" "
Rating 2 - Terrible. 60 out of 1002 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Traveled with family
Liked: Staff & service, property conditions & facilities
Could use some attention to details.
Stayed 1 night in May 2024

8/10 Good

Theresa

Traveled with partner
Liked: Cleanliness, staff & service
Besides the pool and ice machine being down during our visit—the did offer the full our cup with ice that they had and offered a free cancellation, the hotel is in need of an upgrade in the rooms. This is my second time staying there, and I don’t remember the rooms being that….not clean but not dirty?
Stayed 1 night in May 2024

10/10 Excellent

Lamar

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 2 nights in Mar 2024

10/10 Excellent

Lamar

Liked: Cleanliness
Yes
Stayed 1 night in Mar 2024

8/10 Good

Jim

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast has been better on previous visits. When we came down a 9:30 there was hardly any food left.
Stayed 2 nights in May 2024

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price this a top notch hotel.
Stayed 1 night in May 2024

10/10 Excellent

Trung

Stayed 2 nights in May 2024

8/10 Good

Belinda

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The woman at the front did her best, but was put off by late arrival who couldn’t be accommodated with a room he needed. Not her fault on a weekend, but need to not take it personally
Stayed 4 nights in Feb 2024

8/10 Good

Aram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Ying

Stayed 1 night in Apr 2024

10/10 Excellent

katarzyna, sterling heights

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Chad

Decent place for the price
Stayed 1 night in Apr 2024

8/10 Good

Lynette

Stayed 1 night in Apr 2024

10/10 Excellent

Srivatsan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best and right place to stay if you’re planning to stay. The staff was very friendly and nice. The lady who was in the restaurant was very good and helpful.
Stayed 1 night in Apr 2024

2/10 Terrible

Caitlin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so incredibly disgusting. The room was dirty and just felt dirty. We found a roach in the bathroom. I DO NOT RECOMMEND THIS HOTEL!! RUN!!!
Stayed 1 night in Apr 2024

4/10 Poor

Faith, Grace &

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Pool was closed, which is why we picked it - so daughters disappointed about not being able to swim. Daughter who slept on pull out couch got bedbug bites all over back. Woken up at 7am due to fire alarm and had to run out in bare feet and PJ's.
Stayed 1 night in Apr 2024

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024

2/10 Terrible

The Tow Line

Pool is closed and so is the fitness center, yet nothing is listed anywhere.
Stayed 1 night in Apr 2024

6/10 Okay

Jaime

Traveled with partner
Liked: Staff & service
The hotel was fine. We were very disappointed we were told at check in the pool was down, which was one of the reasons we chose this location. It was too late to try and find somewhere else at that point. The beds were decent, the pillows were uncomfortable.
Stayed 1 night in Apr 2024

8/10 Good

Richard, Little Neck

Liked: Cleanliness, staff & service, property conditions & facilities
High quality
Stayed 1 night in Apr 2024

6/10 Okay

Kristine

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stairs were dirty, Not enough towels not enough staff outside grounds debris, cigarettes full trash pails and pool was empty.
Stayed 2 nights in Apr 2024

4/10 Poor

Kristen

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Check in was problematic. While the young lady at the front was pleasant, there were a lot distractions and the process was not smooth. It took quite a while to get fully checked in. We were staying multiple nights and were told that cleaning services were not available. When we returned to the hotel there was an out of order sign on the elevator. We were on the third floor. When asked about relocating to the first floor it wasn’t an option. Upon departure I asked to have the General Manager to call me but I haven’t heard from anyone to date.
Stayed 2 nights in Apr 2024

6/10 Okay

Kristin

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room was nicer and more updated than the previous Country Inn we’d stayed in this trip, but the property was just as run down. Pool was closed and when we went to check out, the elevator was broken and we had to haul all of our stuff down the stairs from the third floor. Not fun while towing a small child. Also, very understaffed. Took awhile to check in because there seemed to be one person working and she was in another area. We didn’t have pillows for the pullout bed, but weren’t able to get that resolved before our son went to sleep because the front desk wasn’t available.
Stayed 1 night in Apr 2024

6/10 Okay

aneta

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is old and needs to be renovated
Stayed 3 nights in Apr 2024

10/10 Excellent

Muhammad A

Traveled with family
This is great location of Rt 17 in horseheads They’re rooms are ok Nothing exciting or boring Bathroom are upgraded Lobby is nice and clean and offers breakfast and fresh cookies along with hot tea and coffee

10/10 Excellent

shweta

Liked: Cleanliness, staff & service, property conditions & facilities
Liked it
Stayed 1 night in Apr 2024

10/10 Excellent

Anjali

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property rooms were clean, liked the breakfast area very good and clean, enjoyed the stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property for the price. Friendly, helpful staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Harbrinder

Business traveler
Liked: Cleanliness, staff & service, amenities
Average
Stayed 1 night in Mar 2024

8/10 Good

Ann

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

John

Stayed 2 nights in Mar 2024

10/10 Excellent

Dwayne

Stayed 1 night in Mar 2024

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Love love love this property
Stayed 1 night in Mar 2024

8/10 Good

centhia

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again
Stayed 2 nights in Mar 2024

8/10 Good

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff that run the front desk are very professional and the hotel is very well kept and comfortable. Thank you for the great experience
Stayed 1 night in Mar 2024

10/10 Excellent

Dwayne

Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was much better than most facilities we have stayed at.
Stayed 1 night in Mar 2024

8/10 Good

Carla

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We were only here for less than 12 hours, so my description is short and sweet! We were greeted at 11pm by a warm women and soft delicious cookies in the lobby. We were in the far end of the hotel, where I was told the internet doesn’t reach when I mentioned I can’t connect. I had to walk to the lobby to use it, which was a little annoying, but not the end of the world. I used the gym in the morning, which was fine. They have some cardio machines and weights. I could tell it’s rarely used since the disinfecting wipes were all dried up. I didn’t mind being alone in there though! I inquired about the pool, but was told it was still closed and she wasn’t sure when it would reopen. Breakfast had a decent variety of food, and there was an attendant there at all times refilling bread/etc…. They used disposable plates, cups and cutlery though, which is disappointing since it’s awful for the environment. There was cookies/tea/coffee/hot chocolate 24/7, which was nice though. The room itself was a nice size and clean. Same for the bathroom. We were only given 2 bath towels for 4 people, which I thought was odd, but since we left after breakfast and couldn’t use the pool, the kids didn’t need to bathe. Overall, the hotel was totally fine for the night. I’m not sure I’d want to spend one week there since the internet/pool thing would have become annoying though.
Stayed 1 night in Mar 2024

6/10 Okay

Sukhdeep

Stayed 1 night in Mar 2024

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Pool is not operational and WIFI very poor from our room. Friendly staff. Other than that the room was okay.
Stayed 1 night in Mar 2024

2/10 Terrible

Toyia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible I got bite in there bed
Stayed 3 nights in Mar 2024

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024

2/10 Terrible

Jacob

Stayed 1 night in Mar 2024

10/10 Excellent

Maria Victoria

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Stayed 1 night in Feb 2024

8/10 Good

SUSAN

Poor tile repair
Repair of tile job in bathroom poor. Rest of room fine
Stayed 1 night in Feb 2024

10/10 Excellent

Betesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024