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Opiniones sobre Queen Kapiolani Hotel

4 out of 5
Queen Kapiolani Hotel
150 Kapahulu Ave, Honolulu, HI

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 509 de 1002 opiniones" "
Evaluación: 8 - Bueno. 274 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 103 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 60 de 1002 opiniones" "
Evaluación: 2 - Terrible. 56 de 1002 opiniones" "

8,8/10

Limpieza

8,8/10

Personal y atención

8,0/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Jose Victor

Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Experience Manager el 7 nov. 2023
Thank you for sharing your wonderful review! Glad to hear you enjoyed your stay and we hope to welcome you back soon!

2/10 Terrible

frances

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2022
Respuesta de Guest Experience Manager el 21 ago. 2022
Thank you for sharing your feedback and we sincerely apologize for your unsatisfactory stay. Your comments will be shared with Management for future improvements. We hope to have the opportunity to welcome you back for a more enjoyable experience.

10/10 Excelente

Ana M

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Todo estuvo muy bien.
Se hospedó 3 noches en julio de 2022
Respuesta de Guest Experience Manager el 4 ago. 2022
Thank you for sharing your feedback. We are happy you enjoyed your stay!

10/10 Excelente

DAFNE DIANA CRUZ

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El hotel está muy bien, precio, calidad y ubicación
Se hospedó 6 noches en abril de 2022
Respuesta de Guest Experience Manager el 25 abr. 2022
Thank you for staying with us here at the Queen Kapi'olani hotel. We hope to have the pleasure of welcoming you back soon for another great stay! Warmest Mahalo

10/10 Excelente

Agustin A

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Hotel
Great location. The service is out of this world…fantastic. Service at swimming pool great and restaurant super.
Se hospedó 5 noches en noviembre de 2021
Respuesta de Guest Experience Manager el 1 dic. 2021
Thank you for sharing your feedback with us and we are glad you enjoyed your stay!

10/10 Excelente

josefina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy buena experiencia lugar centrico, cerca de la playa, restaurantes enfrente del zoologico
Se hospedó 8 noches en marzo de 2020
Respuesta de Assistant Guest Experience Manager el 13 mar. 2020
Thank you for sharing your feedback with us and we are glad you enjoyed your stay!

10/10 Excelente

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We are from the Waikiki area but this is the first time I've stayed at the Queen Kap. I get coffee in their lobby all the time when I come to town. I was there with my elderly father to bring him back to the island one last time to relive and revisit his childhood memories. The hotel was a perfect location for us because he grew up in Kaimuki neighborhood. I was able to arrange an electric scooter that allow him to get around the property and the area. In and out valet parking was great, easy, fast and convenient and everyone showed me and my dad the old school Aloha Spirit we used to know. ALL the staff were kind, professional, responsive and caring. The property amenities were great. Our ADA equipped room was clean and easy for my dad to use. We could pull his scooter in and out several times a day to go out for walks and get in and out of the hotel very easily. We have zero complaints.
Se hospedó 5 noches en abril de 2024
Respuesta de Guest Experience Manager el 1 may. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excelente

Kaylyn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff was so friendly & made our Honeymoon perfect!
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Experience Manager el 27 abr. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

2/10 Terrible

Jun Yong

No le gustó: Limpieza
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Experience Manager el 26 abr. 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

8/10 Bueno

Christina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved our stay here! Check in process was quick and easy. We enjoyed the welcome drinks. We encountered some issues with our room during the first few days but after speaking to the front desk they resolved the issue. Great customer service, they were helpful, knowledgeable and accommodating. Brunch was great at the Deck restaurant. Loved the view of Diamonhead from the restaurant and pool. Lots of paid/free parking around the hotel. Hotel was easily accessible to and from everywhere we needed to go.
Se hospedó 6 noches en marzo de 2024
Respuesta de Guest Experience Manager el 19 abr. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Bueno

Robert

Viajó con su pareja
Staff really friendly, and the Place was cool, but ice machines were not great. Had to go buy ice several times, which was annoying for such a expensive room.
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Experience Manager el 19 abr. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excelente

Stacy

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I love this hotel! I’ve stayed here at least a half dozen times over the past few years and it is consistently LOVELY. Excellent customer service, clean rooms, nice amenities, great dining (Deck is awesome and their brunch is delicious). Queen Kapiolani is a 10/10 every time. An older hotel but very well maintained and has a lovely aesthetic.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Experience Manager el 13 abr. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Bueno

Eugene

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
location is fine.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Experience Manager el 12 abr. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

4/10 Mediocre

Johnnie, houston

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Nice property just dissapointed i paid for ocean view balcony did not get my balcony feel like i should get some credit everythjng else was ok but in picture it showed kitchette my room was tiny
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Experience Manager el 1 abr. 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 Excelente

Sandra

People friendly
Se hospedó 1 noche en marzo de 2024
Respuesta de QK Hotel el 29 mar. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Bueno

Aki

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
プールも清潔で隣接しているバーも雰囲気が良かったです。調べていけば良かったのですが部屋に湯沸かしポットが無かったので少し不便でした。
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Experience Manager el 26 mar. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

4/10 Mediocre

Troy

Se hospedó 6 noches en marzo de 2024
Respuesta de Guest Experience Manager el 26 mar. 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 Excelente

Barb

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location away from the bustle of Waikiki. Close to beach and amenities. We would choose again for these reasons.
Se hospedó 5 noches en marzo de 2024
Respuesta de Guest Experience Manager el 23 mar. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Bueno

Atsushi, Motohama 34-3, Hamamatsu

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
隣のホテルの屋上が少々騒がしかった。フロントでケトルを頼んだが、届かなかった。が、リラックスして滞在できました。
Se hospedó 6 noches en marzo de 2024
Respuesta de Guest Experience Manager el 23 mar. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Bueno

Lisa, Shoreview

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I loved the view of Diamond Head from our room. While entertaining, pigeons were a bit much at the breakfast table.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Experience Manager el 22 mar. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excelente

JIYEON

Se hospedó 4 noches en marzo de 2024
Respuesta de Guest Experience Manager el 12 abr. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Bueno

Marc-André

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel is in a great location. Rooms are on the small side and standard Staff is very nice. We enjoyed our stay!
Se hospedó 9 noches en marzo de 2024
Respuesta de Guest Experience Manager el 16 mar. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Bueno

Aaron

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful view and wonderful coffee shop downstairs. The staff was excellent. Could have been a little cleaner but everything else was great!
Se hospedó 5 noches en marzo de 2024
Respuesta de Guest Experience Manager el 16 mar. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Bueno

John

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de QK Hotel el 1 abr. 2024
Thank you for staying with us!

10/10 Excelente

Harsimran

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really loved the hotel and kind staff. Walking distance to many locations. We had awesome view of diamond head from our room
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Experience Manager el 12 mar. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excelente

AJhourni

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó por negocios, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Awesome location, excellent food, and wonderful staff! Comfy room and facility too! Had a wonderful time here and will stay every time I visit Hawaii for sure!!!!
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Experience Manager el 4 mar. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excelente

brooke Nicole

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I will be back to this hotel. Amazing
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Experience Manager el 2 mar. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Bueno

Anna

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 7 noches en febrero de 2024
Respuesta de Guest Experience Manager el 22 mar. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

4/10 Mediocre

Uriah

Viajó con su pareja
No le gustó: Limpieza, servicios
I liked the restaurant. Great staff and bartenders there. The valet was kinda weird, never met a valet who didn’t welcome guests or want to move our car into the valet. My reservation included valet parking, but the valet suggested us to use public parking??? So we had to update our payment for public parking by the zoo every 4 hours. Very inconvenient and unprofessional, I probably won’t be staying here again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Experience Manager el 27 feb. 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 Excelente

Masaki

Se hospedó 4 noches en febrero de 2024
Respuesta de Guest Experience Manager el 22 mar. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excelente

Paul Erik

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location. Good amenities including the Deck restaurant, the surf shop and cafe. Good service all around.
Se hospedó 4 noches en febrero de 2024
Respuesta de Guest Experience Manager el 25 feb. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excelente

Lisa B, San Diego

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful staff. Very clean rooms. Convenient location.
Se hospedó 3 noches en febrero de 2024
Respuesta de Guest Experience Manager el 25 feb. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Bueno

Mritunjay

Se hospedó 4 noches en febrero de 2024
Respuesta de Guest Experience Manager el 22 mar. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

6/10 Aceptable

Paul

Viajó con su familia
Le gustó: Limpieza, personal y atención
Nice location. Nothing special about the rooms. Probably time for room remodeling/upgrades. Staff was great. Expected vip access to be nicer.
Se hospedó 4 noches en febrero de 2024
Respuesta de Guest Experience Manager el 19 feb. 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 Excelente

Sydney

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay! Location is great, views are stunning. Don't hesitate to book. Only thing to note is parking is scarce valet is worth it in my opinion.
Se hospedó 4 noches en febrero de 2024
Respuesta de QK Hotel el 18 feb. 2024
Thank you so much for staying with us and sharing your wonderful review. We are grateful to hear that you enjoyed your stay and liked our location. We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excelente

Bryan

Le gustó: Limpieza
Se hospedó 3 noches en febrero de 2024
Respuesta de Guest Experience Manager el 16 feb. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excelente

Jennifer

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff super friendly and helpful; great location- easy walk to the beach, and loved the ease of picking up towels and beach chairs at bell desk. Close location to the park was nice too!
Se hospedó 7 noches en febrero de 2024
Respuesta de QK Hotel el 16 feb. 2024
Thank you so much for staying with us and sharing your wonderful review. We are grateful to hear that you enjoyed your stay, liked our location and loved our guest activities. We hope to have the pleasure of welcoming you back soon for another great stay!

8/10 Bueno

Anita

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed for 9 nights and really enjoyed the sounds of the zoo next door especially during early morning hours. Very clean, queen bed in a Suite which was really just a room with a queen bed -was very comfortable. The hotel staff were awesome, friendly and very knowledgeable about the area and helpful with advice. Loved the refillable water bottle station. Quiet during the night. Nice and close to Oahu tour operators shuttle pickups. No coffee maker in room but the Knots Coffee Roasters coffee shop in the lobby was awesome. It has a beautiful pool restaurant lounge on the 3rd floor with a beautiful view of the Honolulu Zoo and Diamond Head.
Se hospedó 9 noches en febrero de 2024
Respuesta de Guest Experience Manager el 14 feb. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excelente

Velma

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our stay was perfect- very friendly and helpful staff! When we didn’t want to be at the beach the poolside chairs were perfect! Normally the first thing we purchase when on trips is water! The hotel gifted us water bottles and the water available was perfect!
Se hospedó 7 noches en enero de 2024
Respuesta de Guest Experience Manager el 14 feb. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excelente

Gace Jordan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Definitely! Staying here again when i come back to hawaii from nyc. Amazing everything. No one will regret it.
Se hospedó 5 noches en febrero de 2024
Respuesta de Guest Experience Manager el 14 feb. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excelente

Elizabeth

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very friendly people. Great location.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Experience Manager el 14 feb. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excelente

Roberto

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hospitality and staff! Good location and walking distance to beach. Staff was friendly and the hotel was clean and beautifully renovated. I would definitely come back and stay again!
Se hospedó 6 noches en febrero de 2024
Respuesta de Guest Experience Manager el 12 feb. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excelente

Lori

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very friendly and accommodating. We were able to check in early and check out late with no extra charges.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Experience Manager el 10 feb. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I’ve been to Waikiki many times, I’m a Marriott person so we’ve stayed at all of those (Sheraton is our favorite here). But for the money, this place is perfect. Great location, decent pool with all day sun, nice restaurant / bar, gym is decent, and the lobby was a cool vibe all day. What a find!
Respuesta de Guest Experience Manager el 10 feb. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excelente

JUN

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Experience Manager el 14 feb. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excelente

Shilpa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was in an excellent area! It was close to everything! When we had some flight issues, the reception staff (Theresa) was very helpful!
Se hospedó 8 noches en enero de 2024
Respuesta de Guest Experience Manager el 9 feb. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excelente

Volodymyr

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Nice place with fantastic view. Little bit busy with street noise.
Se hospedó 4 noches en febrero de 2024
Respuesta de Guest Experience Manager el 7 feb. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

8/10 Bueno

Keneth Charles, Haiku

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice but older hotel (built in 1967). Recently updated and seems well managed. Enjoyed our stay and service was good at front desk, valet, room keeping and restaurants. Great location and views from upper floors toward Diamond Head!
Se hospedó 3 noches en febrero de 2024
Respuesta de Guest Experience Manager el 6 feb. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

2/10 Terrible

Monika

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Not a 4 star hotel. Rooms were dirty and small.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Experience Manager el 5 feb. 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 Excelente

Samuel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Less than 100 yards from beach.
Se hospedó 6 noches en enero de 2024
Respuesta de Guest Experience Manager el 4 feb. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!