Detalle exterior

Opiniones sobre Pacific Marina Inn Airport Hotel

2 out of 5
Pacific Marina Inn Airport Hotel
2628 Waiwai Loop, Honolulu, HI

Opiniones

7,4

Bueno

Evaluación: 10 - Excelente. 544 de 1575 opiniones" "
Evaluación: 8 - Bueno. 407 de 1575 opiniones" "
Evaluación: 6 - Aceptable. 299 de 1575 opiniones" "
Evaluación: 4 - Mediocre. 166 de 1575 opiniones" "
Evaluación: 2 - Terrible. 159 de 1575 opiniones" "

7,4/10

Limpieza

8,4/10

Personal y atención

6,8/10

Servicios

6,6/10

Estado de la propiedad e instalaciones

7,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Tania

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very good thanks
Se hospedó 4 noches en febrero de 2024
Respuesta de Guest Service Agent el 15 mar. 2024
Aloha Tania, Thank you for your review. You are appreciated. Take care and see you again!Mahalo

4/10 Mediocre

elda

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en noviembre de 2023
Respuesta de Guest Service Agent el 5 dic. 2023
Aloha Elda, Thank you for your review. Come see us again soon!Mahalo

6/10 Aceptable

Massimo, winter garden

Viajó con su pareja
Le gustó: Personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
Mucho dinero para el tipo de hotel
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Service Agent el 29 nov. 2023
Aloha Massimo, Thank you for your feedback. Mahalo

2/10 Terrible

Emel

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Terrible el lugar jamás como muestran en las fotos, inseguro, mala atención, malos olores, gente fumando marihuana, eso no es un hotel es un motel de paso. Calificación 0 se queda corta!
Se hospedó 4 noches en septiembre de 2023
Respuesta de Guest Service Agent el 11 sept. 2023
Aloha Emel, We apologize for any inconvenience or discomfort during your stay. Please let us know if there is anything we can do to assist you. Mahalo

8/10 Bueno

JUAN

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Es bueno para una parada de emergencia cerca al aeropuerto, pero es regular en cuanto a la calidad de las instalaciones vs el precio. Si cubren el traslado desde y hacia el aeropuerto.
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Service Agent el 8 ago. 2023
Hey Juan, Pleasure meeting you. Take care of yourself and hope to see you again soon!Mahalo

10/10 Excelente

Ivon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I like everything !
Se hospedó 6 noches en julio de 2023
Respuesta de Guest Service Agent el 2 ago. 2023
Yay Ivon! We are so glad and blessed to have gained your approval, we like everything too lol. You take care and we'll see you again!Mahalo

8/10 Bueno

pedro

Se hospedó 1 noche en mayo de 2023
Respuesta de Guest Service Agent el 30 may. 2023
Aloha Pedro, See you again! Thank you for your rating. Mahalo

10/10 Excelente

roberto

Se hospedó 8 noches en marzo de 2023
Respuesta de Guest Service Agent el 5 abr. 2023
Aloha Roberto, WhooHoo! Thank you for your 5-stars rating. Take care and see you again!Mahalo

8/10 Bueno

Abraham Quintana

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El area fue un punto medio para los lugares que visite
Respuesta de Guest Service Agent el 16 dic. 2022
Aloha Abraham, Thank you for your feedback. Our location is the best!See you again, mahalo!

10/10 Excelente

elbandido

2/10 Terrible

Isaías

No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Nada
Se hospedó 2 noches en septiembre de 2022
Respuesta de Guest Service Agent el 28 sept. 2022
Mahalo Isaias!!

4/10 Mediocre

Cristian

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
I couldn't reach the hotel staff over the phone to arrange the shuttle bus pick up
Se hospedó 1 noche en junio de 2022
Respuesta de Guest Service Agent el 28 jun. 2022
Aloha Cristian, Thank you for your feedback and we apologize for the inconvenience. There is a courtesy phone at the airport, baggage claim #24 for future reference. Please let us know if we can be of further assistance. Mahalo

10/10 Excelente

Gabriel

Se hospedó 1 noche en abril de 2022
Respuesta de Guest Service Agent el 24 abr. 2022
Mahalo Gabriel

6/10 Aceptable

Roberto

Se hospedó 1 noche en abril de 2022

2/10 Terrible

adan

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El lugar estaba muy sucio y lleno de cucarachas las sabanas y toallas olian muy mal . Fui al front desk y les deje saber y solo me ignoraron. Despertar a media noche y ver cucarachaz entre tus objetos personales es muy desagradable tuve que lavar todo y revisar mis cosas para asegurarme de no traer cucarachas entre mis maletas perdi un dia de mi viaje aciendo limpieza de mis cosas
Se hospedó 5 noches en enero de 2022
Respuesta de Guest Service Agent el 5 feb. 2022
Aloha Adan, Thank you for choosing to stay with us. We are looking into this matter. We apologize for any inconvenience. Please let us know if there is anything we can assist you with. Mahalo

10/10 Excelente

Kenneth, Miami

Se hospedó 1 noche en diciembre de 2021

6/10 Aceptable

mariano jose

todo bien para un motel cerca del aeropuerto
Se hospedó 2 noches en octubre de 2021
Respuesta de Guest Service Agent el 14 oct. 2021
Aloha Mariano Jose, Thank you for your review. We hope to welcome you again. Mahalo

10/10 Excelente

Oscar David Ayala

Viajó con su familia
Le gustó: Personal y atención
En cuanto servicio muy bueno ,en limpieza nesecitan esmerarse un poco mas en unos cuantos detalles
Se hospedó 5 noches en agosto de 2021
Respuesta de Guest Service Agent el 28 ago. 2021
Aloha Oscar, Thank you for your awesome feedback. We hope to welcome you again. Mahalo

6/10 Aceptable

shinji

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios
Shower pleasure is so low
Se hospedó 3 noches en abril de 2024

6/10 Aceptable

Holly, Palmer

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
I’m super disappointed in this place for the amount I spent. Staff were very nice. I was charged a resort fee for the shuttle and pool but when I asked for pool towels, they told me they didn't provide pool towels and I needed to use my room towels. Well I was only given 2 tiny stained towels and I still needed to shower before going back to the airport. They did give me 2 more towels after telling them it was super inappropriate to pay so much for a resort fee to be treated this way. I still can’t believe I spent $200 for such a worn down hotel, tiny room, tiny bathroom I could barely turn around in.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 30 abr. 2024
Aloha Holly,Thank you for your review and feedback.We apologize if you feel unsatisfied with your stay here.Our Hotel Amenity Fee is listed at 23.59. If you are talking about the Security Deposit of 250, then it has already been released, since there were no damages found in the room, and should be returned back to your Card within 5-7 business days.Please make sure to give us a call if it hasn't returned within 5-7 business days.Have a good day.

8/10 Bueno

KAORI

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very convenient with free shuttle to and from airport. Clean and very comfy bed and nice hot shower! Was perfect stay for our transit visit in Honolulu!
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 28 abr. 2024
Aloha Kaori, Thank you for your review. Take care and come see us again soon!Mahalo

10/10 Excelente

Utpal

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good accommodation at reasonable price.
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Service Agent el 28 abr. 2024
Aloha Utpal,Thank you for your review and feedback.We hope to see you again soon, Mahalo!

10/10 Excelente

Danika

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff was friendly and helpful.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 27 abr. 2024
Aloha Danika,Thank you for the review and feedback.We are glad our staff was helpful during your stay here.Mahalo and have a good day!

8/10 Bueno

Sharon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Appreciated the airport shuttle and the mini store on site.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 27 abr. 2024
Aloha Sharon,Thank you for your review and feedback.We are glad you enjoyed using our Shuttle and Mini-Store.We hope you have a good day and safe travels!

8/10 Bueno

Sharon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the airport shuttle and their little store had very good variety and prices.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 26 abr. 2024
Aloha Sharon, We appreciate your feedback. Come see us again soon!Mahalo

10/10 Excelente

Cheryllynn

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Finding Parking
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 26 abr. 2024
Mahalo Cheryllynn! We'll see you again. Take Care!

4/10 Mediocre

Karla

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Very noisy, air conditioner unit, air traffic. Floors were dirty in room and bathroom.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 26 abr. 2024
Aloha Karla, Thank you for your feedback. We will follow up with this. Mahalo

10/10 Excelente

Arcy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 24 abr. 2024
Thank you so much for your loyalty. We look forward to many more memories!Aloha and Mahalo, always!

10/10 Excelente

Mark

Le gustó: Personal y atención
The hotel is right next to the airport. There are very very few restaurants or stores around this location. It was nice to have a shuttle to pick you up from the airport and take you back to the airport.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 23 abr. 2024
Aloha Mark,Thank you for your review and feedback.We are happy to hear that you enjoyed using our Shuttle Service.Mahalo and we hope you have a good day!

10/10 Excelente

Tony

Viajó con su familia
The room we stayed in needed to be renovated.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 23 abr. 2024
Aloha Tony,Thank you for your review and feedback. We are currently tackling this problem a room at a time.Mahalo and have a good day!

8/10 Bueno

KRISLYNN

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios
Cute budget friendly hotel. What they lack of the big resort properties they more than make up for with wonderful family oriented staff and convenient location. Hotel might become too noisy once the rail starts up, so enjoy it now!
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 23 abr. 2024
Aloha Krislynn,Thank you for your review and feedback.We are glad you enjoyed your stay, especially the quirky personalities of our Staff.We are also hoping the Rail doesn't affect us as much in the future.Mahalo and have a good day!

10/10 Excelente

Ginny

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was well taken care of
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Service Agent el 23 abr. 2024
Aloha Ginny,Thank you for your review and feedback.We are glad you enjoyed your stay with us.Mahalo and have a good day!

10/10 Excelente

Arcy

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Everything
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Service Agent el 22 abr. 2024
Aloha Arcy,We thank you for your review. We are glad you enjoyed your stay with us!Mahalo and we hope to see you again soon!

8/10 Bueno

Jeff

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Emphasis on the easy parking; right across from my room! Hotels such as the Waikiki Heritage should take note. Also, from staff was knowledgeable, courteous & friendly ( had a young woman'think her name may've been Ivy). Again thinls tjst apparently from deak women at Waikiki Heritage know nothing about! NOTHING! Ohhh, how i anxiously await the oppoto do thos same survey against the Waikiki Heritage :/
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 23 abr. 2024
Aloha Jeff,Thank you for your review and feedback.We are glad you enjoyed your stay with us, the convenient parking lot, and the diverse staff we have employed.Mahalo and have a good day!

8/10 Bueno

Roland

Viajó en grupo
Needs some repairs and thorough cleaning.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 21 abr. 2024
Aloha Roland, Take care, thank you for your review. Mahalo

10/10 Excelente

backson

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 21 abr. 2024
Aloha Backson, Yes, we are conveniently located to everything :) See you again, Mahalo!

4/10 Mediocre

Makoto

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This property is no more than a street-side motel.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 21 abr. 2024
Aloha Makoto, Take care and see you again!Mahalo

8/10 Bueno

Cen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
nice place to live, cheap and clean .
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Service Agent el 21 abr. 2024
Aloha Cen, We definitely have unbeatable prices. You take care and we look forward to welcoming you back!Mahalo

2/10 Terrible

Andrew

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Horrible! Will never stay again.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 19 abr. 2024
Aloha Andrew, Our records indicate that you did not check in. You may have mistaken us for another hotel. You take care. Mahalo

10/10 Excelente

George

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 19 abr. 2024
Aloha George, Much Mahalo for your awesome 5-Star review. You take care and see you again soon!Mahalo

4/10 Mediocre

Fahd

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
The property charges extra fees upon check in that are not included in Expedia price. They call it a “facilities charge” or something along that line. They also up charged me at the shop that’s connected to the desk and charge a 250$ hold on your card as a deposit. Overall it’s a place where I felt they were trying to scam me out of random dollars, it felt shady and not upfront. The property condition is rusty and sticky, even in the rooms. The AC doesn’t work well and there are very limited outlets to charge up. The best part was the shuttle to and from The airport, this place is fine if you have a layover but the shadiness made me feel it would be better to avoid.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 19 abr. 2024
Aloha Fahd, Our amenity fee is mentioned on the Expedia website. Also on the Expedia site, information of how much we authorize for security deposit. Please let us know if there is anything else we can clarify for you. You take care and hope to welcome you back!Mahalo

2/10 Terrible

Joshua

I couldn’t check in my flight was delayed and ended up canceled due to weather and the person I called there at the hotel was rude they can be.wasn’t helpful and disrespectful. I need my money back or rebook for another hotel for another future date.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 19 abr. 2024
Aloha Joshua, Thank you for your feedback. We are known for delivering the best customer service so we will look into this matter. You take care!Mahalo

2/10 Terrible

Adrian

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Dirty room. Cockroaches. Loud bar/club downstairs. Immediate area felt unsafe. Will never visit this property again
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Service Agent el 18 abr. 2024
Mahalo Adrian!

10/10 Excelente

Toshimi

Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 18 abr. 2024
Aloha Toshimi, Thank you for your review. You are so awesome and can't wait to welcome you back!Mahalo

8/10 Bueno

Virginia, Plains

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Close to airport with surprisingly tasty Chinese food next door.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 16 abr. 2024
Aloha Virginia, You take care and come see us again soon!Mahalo

4/10 Mediocre

Ezabella

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Cracks in the walls old and can hear everyone’s conversations and footsteps very loud construction middle of the night and ac is cooling but LOUD! Planes flying by really loud.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Service Agent el 16 abr. 2024
Aloha Ezabella,We apologize for the bad experience you had with us.We hope you have a good day.

4/10 Mediocre

Nohemy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was ok, however the trash collector woke us up around 4 or 5 am. I was not happy since I had just arrived from Los Angeles and was getting on flight to Japan for 9 hours.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Service Agent el 16 abr. 2024
Aloha Nohemy, We apologize for any inconvenience. We are glad you chose to stay with us. In the future, request a room away from the street. You take care and we hope to welcome you back!Mahalo

6/10 Aceptable

Leafaina, Brandywine

Viajó por negocios
No le gustó: Personal y atención
Kept calling for their shuttle for over an hour to pick us up from the airport but no answer. Took taxi there and told them about it. They didn’t seem concerned why they didn’t answer the phone, especially after confirming I had dialed the right number. Rooms need serious updating, especially for the prices they charge.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 16 abr. 2024
Aloha Leafaina,We apologize for the delay of our Shuttle Service. We acknowledge that it was a problem on our end, hence we had refunded your Amenity Fees for the 2 rooms that you had booked for April 11.Mahalo!

8/10 Bueno

Thorsten

Viajó con su pareja
Le gustó: Limpieza, personal y atención
.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 16 abr. 2024
Aloha Thorsten,We are happy you liked your stay with us.Thank you for the review and have a wonderful day!

10/10 Excelente

Levie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
In general all is good
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Agent el 13 abr. 2024
Aloha Levie, And you are TOO sweet. Mahalo, take care and come see us again soon!