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Opiniones sobre Marina Tower Waikiki

2 out of 5
Marina Tower Waikiki
1700 Ala Moana Blvd, Honolulu, HI

Opiniones

4,8
Evaluación: 10 - Excelente. 60 de 1000 opiniones" "
Evaluación: 8 - Bueno. 163 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 206 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 245 de 1000 opiniones" "
Evaluación: 2 - Terrible. 326 de 1000 opiniones" "

5,0/10

Limpieza

5,2/10

Personal y atención

5,2/10

Servicios

4,4/10

Estado de la propiedad e instalaciones

Opiniones

2/10 Terrible

Santos ignacio

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
mala experiencia
muy mal preferi retirarme y perder el hospedaje que seguir perdiendo tiempo en ese hotel, ya que las personas que estan ahi no te ayudan ni te orientan i te atienden, todo por correo y yendo uno de otro pais es dificil conectarse al internet aunque habia gente ahi no les interesaba orientarte o ayudarte, mis respetos para sus sistema pero ni gratis me volveria a intentar quedar en ese hotel
Se hospedó 2 noches en agosto de 2019

6/10 Aceptable

Laura

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
precio ubicacion adecuado
el hotel esta bastante bien ubicado, pero el aparcamiento en el hotel es bastante caso, y en la calle es imposible aparcar. la pscina era pequeña, y no hay un espacio de recepcion y es complicado encontrar a la persona responsable de hacer el check in
Se hospedó 4 noches en agosto de 2018

10/10 Excelente

jesus, las vegas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
buena estuvo agradable muy buena atencion me gusto estar ahi
Se hospedó 2 noches en agosto de 2018

2/10 Terrible

wenceslao

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Las sábanas están sucias. El baño está sin lavar y manchado. Da asco entrar al servicio de sanitario. Nos sentimos estafados. No entiendo como está página ofrece un lugar como este.
Se hospedó 3 noches en junio de 2018

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nunca limpiaron tenía chinches y no papel de baño y nadie nos quiso ayudar el elevador no servía y bajamos y subimos al 26 piso con un bebe de 6 meses y isiron cargos de dinero
Se hospedó 6 noches en abril de 2018

2/10 Terrible

Jaime

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
El peor hotel donde te puedes alojar
El apartamento esta muy viejo y sucio. Pero lo peor es que no tiene ningún tipo de recepción, te dejan las llaves en una casilla, pero solo la llave del apartamento, no la de la entrada al edificio, con lo cual tienes que esperar a que entre alquilen para que te deje pasar. Nosotros llegamos tarde y tuvimos que esperar bastante tiempo para que nos abriesen. Pero además, para colmo, son 40 plantas y sólo tienen dos ascensores, pero cuando fuimos nosotros uno están arreglándolo (ponía en un cartel que tres meses y que en horas puntas se puede tardar hasta 45 minutos en coger el ascensor !!!!) y el otro estropeado, por lo que tuvimos que subir 10 plantas andando y con las maletas. Increíble. Luego conocimos a otros chicos que estaban en la planta 32 y el día anterior también se habían estropeado los ascensores y tuvieron que subir andando. Vamos que cancelamos el resto de días que teníamos de reserva. Es el peor hotel en el que he estado hace mucho tiempo, pero lo de los ascensores y la falta de respuesta y servicio es ya el colmo. Tienen un teléfono al que llamas y lo que te dicen básicamente es que te busques la vida, esperes a que alguien te abra y subas andando.

2/10 Terrible

Cliente verificado

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Mas o menos
No me gusto que no tuviera estacionamiento, pedi toallas y jabon para el baño y nunca lo trajeron.
Se hospedó 4 noches en octubre de 2017

2/10 Terrible

Seth

Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This hotel is great! Hotels are not meant to live in so we used it as just a place to sleep while learning the love and culture of Hawaii! Amazing place! Bed is super soft too!
Se hospedó 7 noches en febrero de 2021

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, estado de la propiedad e instalaciones
Old nasty and run down. Run away.
Location and pool was good but room was bad. Half the burners on the stove didn't work. Closet door was broken. Bucket in front of room door to catch water dripping from ceiling. Hair everywhere, walls, towels, bedding. Had a McDonald's disposable cup in cupboard for drinking. Everything very old and falling apart. Needs fixing ASAP. Half the light bulbs were blown. Never recommending or staying here again.
Pool
Se hospedó 2 noches en noviembre de 2020

2/10 Terrible

Travis

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Terrible place, Horrible experience
DONT STAY HERE these people booked us in and then we couldn’t get let in or get a key or ever even talk to a person We only got an email about wanting our CC info We never got any kind of refund for a 3 day booking We had to book with the Aston
Se hospedó 3 noches en noviembre de 2020

8/10 Bueno

Cindy

Viajó con su familia
No le gustó: Limpieza, personal y atención
Not the greatest, but I would stay there again.
The room was okay, it was outdated, a little dirty, drawers and a cabinet door was broken. The elevator broke down a few times. The view though was beautiful and the beds were comfortable, although the mattress topper kept slipping. Location was wonderful - walking distance to Ala Moana shopping center and a Walmart. 😁
Se hospedó 5 noches en noviembre de 2020

2/10 Terrible

FernandoRodri, Puerto Rico

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No hay nadie que te ayude en el counter , la limpieza es lo peor, el cuarto lo más sucio y desagradable que e podido ver la cama rota y yo en estas vacaciones gracias a la maldita cama tengo la espalda lastimada, Marina Tower Waikiki no sirve.y la administración tampoco sirve es una decepción
Se hospedó 11 noches en agosto de 2020

6/10 Aceptable

Gloria

Se hospedó 1 noche en agosto de 2020

2/10 Terrible

Celina

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2020

2/10 Terrible

Bashia

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
want my refund or my room!!!
Well first of all , there’s no one there in person to check you in, and the number they tell you to call never gets answered.so I paid for my room that I never got to stay in !
Se hospedó 1 noche en julio de 2020

2/10 Terrible

Maricela

Se hospedó 3 noches en julio de 2020

2/10 Terrible

Aldrich

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2020

2/10 Terrible

Alex, Kauai, Hawaii

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
DO NOT STAY HERE. MOLD. MOLD. MOLD. We checked in after 6pm so there was no one at the front lobby to assist us when we realized how NASTY the room was. The toilet was running and was unable to flush. The bathroom shower was super CRUSTY and there was MOLD all over the window curtains. My husband has really bad asthma so we decided to leave right away. We emailed the hotel, since there was no way of calling to let them know we couldn’t stay in a room with MOLD. They replied the next morning saying they could move us to another room, but we had already checked into another hotel. We asked for a refund, and the hotel said we needed to deal with the travel agency. You would think MOLD would be a good reason not to stay in a hotel. Nope! Travelocity DENIED a refund of a 3 night stay after speaking to someone at the hotel. Super disappointed in Travelocity for taking their side. You would think that our health, especially during this pandemic, would be a concern. Shame on you for not taking care of your customers.
Se hospedó 3 noches en junio de 2020

2/10 Terrible

Neesa-Ann

Se hospedó 3 noches en junio de 2020

2/10 Terrible

Cliente verificado

Se hospedó 7 noches en junio de 2020

2/10 Terrible

Juan, Waikiki

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is my worst hotel stay experience ever, staff is also very poorly conducted. Charged me for things they can’t even explain.
Se hospedó 1 noche en mayo de 2020

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en junio de 2020

2/10 Terrible

Denise

Se hospedó 1 noche en junio de 2020

4/10 Mediocre

Cliente verificado

Se hospedó 1 noche en mayo de 2020

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
There were multiple problems right when I arrived. Check in was inaccurate. Refrigerator wasn't working, had to throw out a lot of food. Room type was wrong. Dishes were dirty in the cupboard. Shower hadn't been clean as there was sand everywhere. Hair on my pillows. Terrible stay!!
Se hospedó 2 noches en abril de 2020

2/10 Terrible

Cliente verificado

No le gustó: Personal y atención
Key did not work - no one to help - didn’t get in room - went to Holiday inn - turned over to Amex
Se hospedó 16 noches en marzo de 2020

4/10 Mediocre

Julia A.

No le gustó: Limpieza
Disappointing
The photos do not match the property. I booked this "splurgin" on a room and realized it was a bad choice. The room was not clean, outdated, and an uncomfortable stay. The shower was seldom to be hot and the towels were far from being delivered to the room. The elevator in the building took about 15 minutes to arrive each time due to only having one working. Finally, the condo charged my card double for the stay and completed multiple transactions without my consent. I would not stay here again.
Se hospedó 7 noches en marzo de 2020

2/10 Terrible

Cliente verificado

Se hospedó 2 noches en marzo de 2020

4/10 Mediocre

Cliente verificado

Viajó con su pareja
Le gustó: Personal y atención
The location is fantastic. However, the condition of the room was extremely disappointing. I wound up sleeping on the floor because the mattress was beyond uncomfortable - I could feel the springs and it hurt. The kitchenette cabinet doors were falling off. The TV barely worked. The AC needs service. The bathroom shower curtain is moldy. And the best part, the glasses, dishes, pots, flatware, cooking utensils, coffee maker, etc., all were crusty. Super location, but very disappointing and uncomfortable room.
Se hospedó 2 noches en abril de 2020

2/10 Terrible

Cliente verificado

Viajó por negocios, Viajó con su familia
No le gustó: Personal y atención
Never got in the room the key the manger left in the lock box didn’t open door no human on property- communication was by text and email. After key did not work we texted the manager- no response - got room at Holiday Inn - turn this situation over to AMX
Se hospedó 1 noche en marzo de 2020

8/10 Bueno

Mike, Los Angeles

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I think the property and kitchenette in the room was prefect. The staff was great. My only problem that I was on the 31st floor and the elevator was out of service the last 4 days of my trip. The sad part is I had to walk all my luggage down all those stairs when I was checking out. Thats my only complaint and I wasn’t able to get a hold of staff about the situation? They stopped responding to my text?
Se hospedó 14 noches en marzo de 2020

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
PLEASE DONT GO HERE!! Absolutely disgusting rooms, we had a huge metal piece sticking out of the room and busted our ankles multiple times. We complained and asked if we could get a new room because we were told that we would be receiving a kind bed initially. After walking into a room with a queen bed and a metal piece hurting us, they refused to move us to a different room. The elevators didn’t work multiple times forcing us to walk down the stairs from the 32ND FLOOR! The other girl with me had cancer and had a knee replacement. So she wears out easier and this was absolutely exhausting for us. On our last day, the elevators shut down completely, we had to catch our flight so we had no choice but to DRAG OUR 50 POUND BAGS DOWN 32 FLIGHTS OF STAIRS. For someone that had a knee replacement, she can’t even run and this amount of physical exertion was unbearable. How can Expedia even offer a “hotel” that doesn’t even offer a reliable way to get down to the ground?
Se hospedó 7 noches en marzo de 2020

2/10 Terrible

Cliente verificado

Viajó en grupo
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Nice view of the ocean and Marina. Put on the 20th floor initially. No elevators working in the entire building and no front desk on site. Had to walk up to the 20th floor before finally reaching a hotel rep and being moved to the 9th floor. So didn't get to enjoy the view.
Se hospedó 1 noche en marzo de 2020

8/10 Bueno

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
不親切だし、管理費がプラスされて高くつく
予約後のフォーマット（英語のみ）記入してサインイン。 その際、パスポートとクレジットカード（裏・表）を写メで添付せねばならない危険性を考えるべき。 そして、そのリターンは英語のみ。 翌日、日本語のメールが届いたが「入室の仕方」の説明が不十分。 到着後の入室も、自分でKEYボックスを開けて鍵を取り出し、コンドの玄関を開けて入る～室内へ。 まず最初のKEYボックスの開け方でを知らず、苦戦。 ふつうの日本人はKEYボックスの開け方などしらないだろうと思わないのか？ 日本語の管理会社の不親切さを感じました。 部屋のViewは素晴らしいのに清掃が行き届いていない。 ベッドの周りは埃だらけ。 備品にティッシュペーパーと書いてあったが無し。 ヘアドライヤーは壊れていて煙が出た。 部屋のwifiもいくら試してもPWが違うと表示されて繋げられなかった。 クローゼットにハンガーが１つも無い。
Se hospedó 2 noches en marzo de 2020

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The view was wonderful. The room was shabby and dirty. Only spent one night instead of four.
Se hospedó 4 noches en marzo de 2020

4/10 Mediocre

Kristina H.

No le gustó: Limpieza
Was very dirty. Not cleaned at all.
Purple hair in shower. Purple hair dye on shower wall and sink.. trash can had garbage in it. Water bottle and juice bottles under the bed. Dried Blood (not washed at all) on tapestry at foot of bed. . Filthy mirror. And microwave. And overall dusty dirty filthy floors and walls dirty/greasy handprints on windows and mirrors. Took pictures. Embattled. And Haven't had response from management.
Se hospedó 3 noches en febrero de 2020

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 6 noches en marzo de 2020

2/10 Terrible

Gie

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I will rate 0 star if possible. Worst of the worst.. no front desk so you cant really complain once you're there. Tried texting, calling and sending them an email,but no response. Room is dirty, found hairs on the blanket. Sink stinks, bones and food stuck inside, shower leaks, not all amenities are provided, broken phone, broken AC remote, dirty towels, dirty carpet, dirty bed sheets. I also got rashes in this hotel. Asked for another room but no one dared to respond to any of my requests. Requested hair dryer as well but still got nothing. No roo. Service. Not recommended at all. Do not book at this hotel.
Se hospedó 3 noches en marzo de 2020

8/10 Bueno

julie

Le gustó: Limpieza, personal y atención, servicios
建物がかなり古かったです。なので、あちこちガタが来ている感じです。Wi-Fiが繋がりにくかったです。
Se hospedó 4 noches en marzo de 2020

4/10 Mediocre

Michelle

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The window is broken from its frame. Called all numbers in case if such issues and even texted and received no response or correction of issue. Have not slept well at all
Se hospedó 1 noche en marzo de 2020

4/10 Mediocre

Emma D.

No le gustó: Limpieza
Disappointed
We were extremely disappointed with our stay! First we received an email the day of check in advising the lift isn’t working so we had to carry all our luggage up all the flight of stairs and then again up and down each time time we stepped out. While being pregnant this was extremely unpleasant and then we find out the lift has been an issue for months. If I knew this in advance I would have not booked this room. The state of the apartment was horrible the walls, carpet and bedding was stained and the bathroom skunk and the shower was mouldy and gross. We also had issues with our wifi and our pass to the stairs and after emailing management twice we never received a response. For the price we ended up paying and the state of the apartment it was very upsetting and an unpleasant stay.
Se hospedó 2 noches en febrero de 2020

2/10 Terrible

Brittany

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
STING, ROACH INFESTED! DEPT OF HEALTH IS COMING
This was the MOST DISGUSTING RATS NEST I HAVE EVER SEEN. I checked in. Waited 15 minutes to get the front desk to answer the phone. I was told to go down a driveway and under a garage. Sit there and she would be out. She brought out the paperwork and was pleasant. We waited 15 minutes for the only operating elevator. Got to our room, opened the door, almost had a heart attack! The kitchen was first. MOLD AROUND THE SINK, NASTY BLACK STUFF IN THE SINK (mold?) COLD NASTY COFFEE IN THE COFFEE POT THAT LOOKED LIKE IT HADNT BEEN TOUCHED IN 2 YEARS!, BROKEN CABINET HALF HANGING. past the little threshhold that was rotting, to the couch, it had the cushions hanging half off, rips and some very unsterile pillows. Next to the couch was a bed. I looked at the bed and it HAD BEEN USED! On the top wrinkled sheets and pillowcases. DRIED BLOOD!, DRIED FLUIDS!, ANDLOTS OF BLACK HAIRS!! I WAS MORTIFIED! Im running out of space if you want to see pictures i am more than happy to send them as i have already via internet support, who has not replied! Called the desk immediately. She said she would send housekeeping when i asked for a clean room. Contacted fd to tell them we are leaving explaining why, requesting a refund. She said ok. Never answered another call I emailed them and never received a reply I booked the first 5 star hotel and got tf out. Should be condemned and if im sick within the next 14 days, they will be responsible for my medical needs. I have contacted the DOH & BBB
Bloody mattress, sheets and pillows
Se hospedó 1 noche en marzo de 2020

8/10 Bueno

Juan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en marzo de 2020

4/10 Mediocre

Cliente verificado

Se hospedó 4 noches en marzo de 2020

4/10 Mediocre

Steven

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Terrible
Terrible there was black mold on the ac and in the bathroom they put the blankets on wrong or forgot a sheet. The window was hard to open. All the chairs in the room had broken struts. The room needed some tlc. I wore my shoes because i bet they didnt clean the carpets.
Se hospedó 1 noche en marzo de 2020

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 6 noches en marzo de 2020

2/10 Terrible

Landon

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Terrible stay
Went for a week long vacation in Waikiki. First of all the elevators didn't work for the time being. We were on the 11th floor so you can imagine the fustration. There were people in the 38th for that couldn't even get to their rooms. There's not front desk so if you have a problem you have to call a number for assistance.
Se hospedó 7 noches en febrero de 2020

2/10 Terrible

Teuila

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No good
Am going Teu saw you guys....You guys near the elevator gonna be shut down from Friday morning until Monday..,,And my husband is a handicap he cannot walk on the stairs we stay at the 34 floor...I have to walked all the way to our room and crap all our stuff and brought it down with me...and we checked in to another hotel to get ready before we late to our Ball....my feet right now I can’t hardly work so am going to go see my Dr and my Lawyer to sue the hotel...I have all the Witnesses that I need....p.s I need all my Refund in to my account as soon as possible....I check out from the hotel on Friday thank you
Se hospedó 3 noches en febrero de 2020

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Never had a chance to get my room. Never got e-mail how to get in to condo. there was .o response to my phone calls. I checked in to another hotel.
Se hospedó 2 noches en febrero de 2020