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Opiniones sobre Luana Waikiki Hotel & Suites

3.5 out of 5
Luana Waikiki Hotel & Suites
2045 Kalakaua Ave., Honolulu, HI

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 557 de 1004 opiniones" "
Evaluación: 8 - Bueno. 318 de 1004 opiniones" "
Evaluación: 6 - Aceptable. 86 de 1004 opiniones" "
Evaluación: 4 - Mediocre. 30 de 1004 opiniones" "
Evaluación: 2 - Terrible. 13 de 1004 opiniones" "

8,8/10

Limpieza

9,2/10

Personal y atención

8,4/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Juan Carlos

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Todo estuvo perfecto para nosoyros
Se hospedó 12 noches en diciembre de 2022
Respuesta de Luana Waikiki Front Desk el 30 dic. 2022
Aloha,Thank you for your feedback and we are very pleased you had a memorable stay with us. Hope to see you in the near future and have a Happy New Year.Mahalo

4/10 Mediocre

Miguel

Se hospedó 7 noches en agosto de 2022

8/10 Bueno

Jose J Najar

Se hospedó 5 noches en junio de 2022

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Me gusto la ubicación y el personal muy atento. Lo que si no me gusto fueron los colchones de las camas ya necesitan cambiar no se puede descansar se ocupa algo más firme
Se hospedó 8 noches en julio de 2021
Respuesta de Luana Waikiki front desk el 13 ago. 2021
Aloha, Thank you for staying with us. We appreciate your feedback!

6/10 Aceptable

Hanh

Viajó con su pareja
Le gustó: Personal y atención
Pros: good location, walking distance to restaurants and shopping, friendly staffs Cons: The hotel is pretty old, the room has funny smell.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Yingchu

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location. It's pretty clean overall. I gave a 4-star rating for cleanliness because I did see a small cockroach once in the kitchen area. I think the property needs renovation badly. The furniture looks old. The rooms have stone tiles with poor sound proofing, so you can hear everything above, below and next to you. The noise kept me awake many nights.
Se hospedó 7 noches en abril de 2024

8/10 Bueno

pamela

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Change of management meant no beach chairs or bikes and the adjoining restaurant still closed. The wine and cheese party was still going and was much enjoyed. Mahalo. Pam T. Many times return guest :)
Se hospedó 3 noches en abril de 2024

8/10 Bueno

zhaofu

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en abril de 2024

10/10 Excelente

zhaofu

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Looks good
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Manar

Le gustó: Limpieza, personal y atención
Ok/ convenient for the price but don’t expect anything outstanding.
Se hospedó 5 noches en abril de 2024

10/10 Excelente

Jylene

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel, great location, clean. Very close to main Waikiki shopping and restaurant area. Everything you need.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Cara

Se hospedó 1 noche en abril de 2024

4/10 Mediocre

YUKO

Viajó con su familia
冷房の音がうるさすぎた。 ４人宿泊なのにタオルが３人分しかなかった。
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Sarah

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Thank you for having us! We appreciate your awesome hospitality
Se hospedó 6 noches en marzo de 2024

8/10 Bueno

Ricarda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location, central in park area. Solid building and friendly staff.
Se hospedó 5 noches en marzo de 2024

8/10 Bueno

Ricarda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property is perfectly situated for our needs visiting family. The view of the surrounding parks and partial ocean view make it special. Close enough to ocean and action while a sanctuary. The front desk staff were exceptional -- super friendly and helpful. Hopefully upcoming management changes do not take a toll on the staff who were all great.
Se hospedó 4 noches en marzo de 2024

6/10 Aceptable

Tyra

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
My only negative was while staying for almost 5 days the cleaning staff never cleaned our hotel room. The do no disturb was not on the door either so it was very disappointing. I have stayed at the property before and it is very conveniently located. The property is officially under new management so hopefully there will be changes to the not cleaning of rooms
Se hospedó 4 noches en marzo de 2024
Respuesta de Luana Waikiki Guest Services el 31 mar. 2024
Thank you for staying with us and taking the time to share your experience. We appreciate guest feedback, as it allows us to improve the Luana Waikiki Hotel experience. Please accept my apologies for the issues you encountered. Still, we should have done a better job of ensuring these oversights never occur. It was clearly an accident, but unacceptable, nonetheless. Rest assured we have.

10/10 Excelente

Hiroyoshi

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Heather, Surrey

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful setting surrounded by the park with no other hotels looming over you. The pool area was excellent, and in the sun from 11:00am until sunset. We really enjoyed the BBQ area, in fact we enjoyed all the amenities the Luana had to offer. We will definitely be back again!
Se hospedó 11 noches en marzo de 2024
Respuesta de Luana Waikiki Guest Services el 31 mar. 2024
You are too kind! We're so glad you had an amazing experience and truly appreciate your words of support. We would love to welcome you back next time your travels bring you to Waikiki.

10/10 Excelente

rick

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All of the staff members were friendly and helpful. The hotel offers nice extras, like wine, cheese, music nights and lei making. The location and view are fantastic; the hotel is surrounded by a beautiful park. The hotel feels safe and secure. The room itself could be updated, but I’ll definitely stay here again due to all of the benefits.
Se hospedó 2 noches en marzo de 2024
Respuesta de Luana Waikiki Guest Services el 31 mar. 2024
Aloha! Mahalo for choosing Luana Waikiki Hotel during your visit. We're so glad that you enjoyed staying with us and we sincerely appreciate you taking the time to recognize our awesome team.. Your support means the world to us, and we can't wait to welcome you back! Mahalo

10/10 Excelente

Carmala

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I would definitely stay here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Luana Waikiki Guest Services el 31 mar. 2024
Thank you for staying with us. We appreciate your feedback and we would love to welcome you back next time your travels bring you to Waikiki.

10/10 Excelente

Naomi

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Carpet needs update
Se hospedó 2 noches en marzo de 2024
Respuesta de Luana Waikiki Guest Services el 31 mar. 2024
Mahalo for your review! Though we are an older hotel, we are constantly looking for ways to improve things for our guest and we always strive to offer a clean, cozy room in the middle of the hustle and bustle of Waikiki. Hope you will come back to visit our hotel soon. Mahalo

8/10 Bueno

CHIAKI

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
ワイキキ中心部にも徒歩圏内。 南側に公園が広がり落ち着いた雰囲気。ホテル内のランドリールームも複数台あり、順番待ち不要。 通りを隔ててABCストアあり。またバス停も至近でダイヤモンドヘッド行く方には便利。 チェックイン時に、フロントで貝殻製のレイをプレゼントされました。
Se hospedó 2 noches en marzo de 2024
Respuesta de Luana Waikiki Guest Services el 31 mar. 2024
Mahalo for choosing Luana Waikiki Hotel during your visit to Waikiki. We're so glad that you enjoyed staying with us. Your support means the world to us, and we can't wait to welcome you back! Mahalo

10/10 Excelente

Calvin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Well appointed room, only here one night. I like that they have kept up the wood work features in the room. Gives it a warm feeling. Some areas showing their age but ok with me. Clean and comfortable. Staff very helpful and accommodating to our needs. Would come back.
Se hospedó 1 noche en marzo de 2024
Respuesta de Luana Waikiki Guest Services el 31 mar. 2024
Thank you so much for your thoughtful review! We love going above and beyond for our guests, and it sounds like you experienced that firsthand. We appreciate your support and look forward to your next visit. Mahalo

8/10 Bueno

Frederick

Se hospedó 5 noches en marzo de 2024

10/10 Excelente

Masako

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
部屋の内装はハワイアンで朝から鳥の声で目覚めることができます。オーシャンビューの部屋がおすすめ(山側は道路、西側はガソリンスタンドです)で、公園の奥の海やチラッとのぞくダイヤモンドヘットを見ながらのラナイでの時間は最高でした。高齢者同行のんびりハワイ派にはおすすめです。フルキッチン、バスタブもあります。フルキッチン、包丁はヘンケルのセットです。野菜 月、水、金曜日5時からは、ミュージックやフラ(お一人ずつですが)が開催。ワイン、ビールはカウンターでサービスされ、クラッカーやチーズも取り放題。こじんまりとしていて居心地もいいです。場所もよく、トロリー乗り場にも近く、スタッフもフレンドリーでした。
Se hospedó 3 noches en marzo de 2024
Respuesta de Luana Waikiki Guest Services el 31 mar. 2024
Mahalo for choosing Luana Waikiki Hotel during your visit to Waikiki. We're so glad that you enjoyed staying with us. Your support means the world to us, and we can't wait to welcome you back! Mahalo

8/10 Bueno

weijie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property needs to be upgraded.
Se hospedó 9 noches en marzo de 2024
Respuesta de Luana Waikiki Guest Services el 31 mar. 2024
Mahalo for your review! Though we are an older hotel, we are constantly looking for ways to improve things for our guest and we always strive to offer a clean, cozy room in the middle of the hustle and bustle of Waikiki. Hope you will come back to visit our hotel soon. Mahalo

10/10 Excelente

Eric

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en marzo de 2024
Respuesta de Luana Waikiki Guest Services el 31 mar. 2024
Thank you for staying with us. We appreciate your feedback. Mahalo.

10/10 Excelente

Yuki

Le gustó: Limpieza, personal y atención
とても快適に過ごせました。スタッフの方の親切な対応にも感謝いたします！
Se hospedó 6 noches en marzo de 2024
Respuesta de Luana Waikiki Guest Services el 31 mar. 2024
Aloha ! Thank you very much for your kind words. It's always a joy to read reviews such as yours. Our team really goes above and beyond to make our guests feel at home and that is something we are very proud of. Thank you once again for staying with us. We look forward to your next visit! Mahalo

6/10 Aceptable

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good property to save money on
Se hospedó 1 noche en marzo de 2024
Respuesta de Clem Lagundimao el 19 mar. 2024
Aloha Paul, Mahalo for rating your recent stay with us! We hope to welcome you back very soon. With Aloha, Clem LagundimaoGeneral Manager

8/10 Bueno

Cynthia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Luana Waikiki Guest Services el 31 mar. 2024
Thank you for staying with us. We appreciate your feedback. Mahalo.

6/10 Aceptable

Irina

Se hospedó 4 noches en marzo de 2024

6/10 Aceptable

Cheryl

Viajó con su familia
Le gustó: Personal y atención
The staff were helpful and friendly. The rooms could use some better cleaning. Our shower would not work properly and we had to call to have our a/c unit fixed. Maintenance did come quickly for the a/c. Did not like having to pay $40.00 to valet each night in addition to resort fee on top of the nightly price of the room. Was not aware of this until we arrived to check in.
Se hospedó 2 noches en febrero de 2024
Respuesta de Clem Lagundimao el 12 mar. 2024
Aloha Cheryl, Mahalo for your honest review. We’re delighted to know that you enjoyed the services provided by our friendly staff, but we regret to know that other aspects of your stay fell short. We deeply apologize for that. We have shared your feedback with our team.With Aloha, Clem LagundimaoGeneral Manager

6/10 Aceptable

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Extra daily fees after arriving for checkin! Very dissatisfied!
Se hospedó 4 noches en marzo de 2024
Respuesta de Clem Lagundimao el 12 mar. 2024
Aloha Michael, Mahalo for taking the time to review your stay. We have made a note of your feedback and will be sharing it with our team for a better guest experience in the future. With Aloha, Clem LagundimaoGeneral Manager

10/10 Excelente

Candie, fairview park

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect clear best ever nice staff
Se hospedó 6 noches en marzo de 2024
Respuesta de Luana Waikiki Guest Service el 13 mar. 2024
Aloha,Thank you for staying with us. We appreciate your feedback!Mahalo.

8/10 Bueno

Raul

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I requested two beds and was given one bed with a pull out bed. That was not was not comfortable.
Se hospedó 1 noche en marzo de 2024
Respuesta de Luana Waikiki Guest Services el 31 mar. 2024
Thank you for staying with us and taking the time to share your experience. We appreciate guest feedback, as it allows us to improve the Luana Waikiki Hotel experience. Please accept my apologies for the issues you encountered. Still, we should have done a better job of ensuring these oversights never occur.

6/10 Aceptable

Dipak Chand

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Property is in a great location. But starting to show its age. be aware of extra charges for things like car park, resort fees which are not included in Expedia rates. Some staff members are super friendly.
Se hospedó 4 noches en febrero de 2024
Respuesta de Luana Waikiki Guest Services el 3 mar. 2024
Thank you for staying with us. We appreciate your feedback. Mahalo!

8/10 Bueno

Youngjin

Viajó con su familia
Le gustó: Personal y atención, servicios
위치와간이주방은좋으나침대상태가안좋아요.간이침대는너무허리아프고.
Se hospedó 3 noches en febrero de 2024
Respuesta de Luana Waikiki Guest Services el 2 mar. 2024
Aloha!Thank you for staying with us. We appreciate your feedback. Please accept my apologies for the inconveniences you encountered.

10/10 Excelente

Leo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very clean and convenient to every thing.
Se hospedó 2 noches en febrero de 2024
Respuesta de Luana Waikiki front desk el 29 feb. 2024
Aloha Leo Mahalo for staying with us we appreciated your feedback.

10/10 Excelente

Mary

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was friendly, check in was fast. Rooms were clean and very comfortable.
Se hospedó 3 noches en febrero de 2024
Respuesta de Luana Waikiki Front Desk el 20 feb. 2024
Aloha Mary,Mahalo for staying with us, we appreciated your feedback!

8/10 Bueno

Paulina

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Overall clean . Needs upgrading . Good quality for the price .
Se hospedó 3 noches en febrero de 2024
Respuesta de Luana Waikiki Front Desk el 20 feb. 2024
Aloha Paulina,Mahalo for staying with us, we appreciated your feedback!

8/10 Bueno

Rebecca

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location
Se hospedó 1 noche en febrero de 2024
Respuesta de Luana Waikiki Front Desk el 20 feb. 2024
Aloha Rebecca,Mahalo for staying with us!

10/10 Excelente

Reid

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 7 noches en febrero de 2024
Respuesta de Luana Waikiki Front Desk el 20 feb. 2024
Aloha Reid, Thank you for staying with us.

10/10 Excelente

Josef

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I come out here a lot for 2 weeks at a time. This hotel is always reliable.
Se hospedó 11 noches en febrero de 2024
Respuesta de Luana Waikiki Front Desk el 20 feb. 2024
Aloha Josef,Mahalo for staying with us, we appreciated your feedback!

8/10 Bueno

Jonathan, La Mirada

Viajó con su familia
Le gustó: Limpieza, personal y atención
good location and near by beach in 3~5min walk. fully equipped kitchen will helpful for family vacation.
Se hospedó 3 noches en febrero de 2024
Respuesta de Luana Waikiki Front Desk el 20 feb. 2024
Aloha Jonathan,Mahalo for staying with us we appreciated your feedback!

10/10 Excelente

Ming

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice place for vacation.
Se hospedó 11 noches en enero de 2024
Respuesta de Luana Waikiki Front Desk el 20 feb. 2024
Aloha Ming,Mahalo for staying with us we appreciated your feedback!

8/10 Bueno

Jimmy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is a budget choice due to the location of the facility. Don't expect you can have a 5 star hotel experience but the overall experience is great. I usually don't spend a lot money on the up scale hotel because I will spend most of my day on the activites. I only spend no more than 10 hours inside the hotel. Therefore, I only pick the most value for the money hotel to stay.
Se hospedó 3 noches en febrero de 2024
Respuesta de Luana Waikiki Front Desk el 20 feb. 2024
Aloha Jimmy,Mahalo for staying with us we appreciated your feedback!

10/10 Excelente

Cynthia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Luana Waikiki Front Desk el 20 feb. 2024
Aloha Cynthia,Mahalo for staying with us!

8/10 Bueno

Scott, Bellevue

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great view quiet rooms decent pool water pressure in shower was weak but everything else was great
Se hospedó 8 noches en febrero de 2024
Respuesta de Luana Waikiki Front Desk el 20 feb. 2024
Aloha Scott,Mahalo for staying with us we appreciated your feedback!

8/10 Bueno

David

Le gustó: Servicios
Everything was easy, check I. Check out etc
Se hospedó 1 noche en febrero de 2024
Respuesta de Luana Waikiki Front Desk el 20 feb. 2024
Aloha David!Mahalo for staying with us we appreciated your feedback!