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Opiniones sobre Holiday Inn Express Waikiki, an IHG Hotel

3 out of 5
Holiday Inn Express Waikiki, an IHG Hotel
2058 Kuhio Avenue, Honolulu, HI

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 913 de 1934 opiniones" "
Evaluación: 8 - Bueno. 578 de 1934 opiniones" "
Evaluación: 6 - Aceptable. 226 de 1934 opiniones" "
Evaluación: 4 - Mediocre. 128 de 1934 opiniones" "
Evaluación: 2 - Terrible. 89 de 1934 opiniones" "

8,8/10

Limpieza

8,8/10

Personal y atención

8,0/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

ROBERT J

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
What I didn't like is that it doesn't have enough parking spaces.
Se hospedó 4 noches en abril de 2024
Respuesta de Assistant General Manager el 22 abr. 2024
Aloha ROBERT,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear you enjoyed your visit. Your feedback is of utmost importance to us, and we assure you that it will be shared with the relevant department to enhance our services. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

10/10 Excelente

Jorge

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2024
Respuesta de Assistant General Manager el 19 abr. 2024
Aloha Jorge,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your perfect rating. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excelente

Gabriel, ENSENADA

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 7 noches en febrero de 2024
Respuesta de Assistant General Manager el 6 mar. 2024
Aloha Gabriel,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your perfect rating. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

6/10 Aceptable

Isidro de jesus

Se hospedó 3 noches en febrero de 2024
Respuesta de Assistant General Manager el 22 mar. 2024
Aloha Isidro,Mahalo for choosing to stay with us. We're very sorry if we fell short of your expectations. Should you wish to discuss your stay further, please reach out to us directly. Once again, thank you for staying with us.Mahalo,John QuijanoAssistant General Manager

10/10 Excelente

Jorge

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bien ubicado, cerca de restaurantes, otros hoteles, acceso a diferentes playas (todas excelentes, limpias, seguras y tranquilas)
Se hospedó 6 noches en enero de 2024
Respuesta de Assistant General Manager el 28 ene. 2024
Aloha Jorge,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your perfect rating. We're also glad you liked our accessible location and cleanliness. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

4/10 Mediocre

WILSON

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel no recomendable en Waikiki
El hotel está bien ubicado a 10 minutos caminando de la playa Waikiki beach. El hotel tiene una torre de 44 pasos. Al llegar nos dieron una habitación el el piso 26, notamos un fuerte sonido constante del ascensor dentro de la habitación, solicitamos cambio de habitación por ese ruido y nos dieron una habitación en el piso 24, la nueva habitación tenía el ruido similar de las máquinas del ascensor, decidimos quedarnos en esta habitación pero lo lamentamos después, porque realmente es muy molesto ese ruido de máquinas y adicionalmente el ruido del aire acondicionado tiene un goteo que no permite dormir. Todo es muy viejo, sus aires acondicionados, las instalaciones, el mobiliario, etc. lo que más nos disgustó es que no realizan servicio de limpieza de la habitación, estuvimos 6 noches y solo realizaron limpieza 2 días, comentamos esto en recepción del hotel y solo nos dieron toallas limpias. Pésimo servicio de limpieza
Se hospedó 6 noches en enero de 2024
Respuesta de Assistant General Manager el 14 ene. 2024
Aloha WILSON, Mahalo for choosing to stay with us. We sincerely apologize for the inconvenience you had. This is not typical of a stay, and we will report your feedback to the relevant department to rectify the issues mentioned. Should you wish to discuss your stay further, we kindly ask you to contact us directly and ask for the Manager On Duty. Once again, thank you for staying with us.Mahalo, John Quijano Assistant General Manager

10/10 Excelente

Felix

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Assistant General Manager el 25 dic. 2023
Aloha Felix,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your outstanding feedback. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

8/10 Bueno

Gerardo

Viajó con su pareja, Viajó en grupo
Le gustó: Personal y atención, servicios
Lo que más me gustó fue, el personal muy amable desde que llegue, el personal del comedor, la chica de la limpieza. Lo que no me gusto fue la habitación tenía un aroma muy desagradable y la alfombra estaba muy sucia.
Se hospedó 7 noches en diciembre de 2023
Respuesta de Assistant General Manager el 12 dic. 2023
Aloha Gerardo,Mahalo for staying with us. We appreciate your feedback regarding your recent stay with us and would like to extend our gratitude for your kind words about our welcoming associates. We are, however, disappointed to learn that your experience did not meet your expectations. We understand that such an experience falls below the high standards we strive to maintain. Your comments are important to us, and we will ensure that the relevant department receives them for future improvements. If you would like to discuss your stay further, please do not hesitate to reach out to us directly. We value your decision to stay with us and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Mahalo,John QuijanoAssistant General Manager

10/10 Excelente

Blas Moreno

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked its location and accessibility.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Assistant General Manager el 4 dic. 2023
Aloha Blas,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your perfect rating. We're also glad you liked our accessible location. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excelente

Michelle Esmeralda

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo limpio y perfecto
Se hospedó 4 noches en noviembre de 2023
Respuesta de Assistant General Manager el 29 nov. 2023
Aloha Michelle,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear you enjoyed your visit and that you liked our cleanliness. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

10/10 Excelente

Maria Paula reyes

Le gustó: Limpieza
Se hospedó 7 noches en octubre de 2023
Respuesta de Assistant General Manager el 31 oct. 2023
Aloha Maria,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted about your perfect rating. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

4/10 Mediocre

juan carlos nunez

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza, personal y atención
Muy mala experiencia No limpiaron la habitación 2 días seguidos Se perdieron prendas de vestir de mujer. Lástima de un hotel de esa cadena. No regreso.
Se hospedó 7 noches en agosto de 2023
Respuesta de Assistant General Manager el 23 ago. 2023
Aloha Juan, Mahalo for sharing your experience. We sincerely apologize for the inconvenience you had. Your feedback is important to us, and we will promptly communicate your comments to the appropriate department in order to address and resolve the mentioned concern. Should you wish to discuss your stay further, please reach out to us directly and ask for the Manager On Duty. Once again, thank you for staying with us.Mahalo, John Quijano Assistant General Manager

8/10 Bueno

Jose Miguel Berrios

Se hospedó 11 noches en julio de 2023
Respuesta de Assistant General Manager el 29 ago. 2023
Aloha Jose,Mahalo for choosing Holiday Inn Express Waikiki. We're so glad to hear of your high ratings. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excelente

Paola

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 7 noches en abril de 2023
Respuesta de Assistant General Manager el 7 ago. 2023
Aloha Paolo,Mahalo for choosing Holiday Inn Express Waikiki. We're so glad to hear of your perfect rating. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excelente

Ezequiel

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo fue exelente volvere a visitar este lugar
Se hospedó 3 noches en julio de 2023
Respuesta de Assistant General Manager el 7 ago. 2023
Aloha Ezequiel,Mahalo for choosing Holiday Inn Express Waikiki. We're so thrilled about your perfect rating and that you had an exceptional stay. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,John QuijanoAssistant General Manager

8/10 Bueno

Guillermo

Viajó con su familia
El desayuno es muy repetitivo
Se hospedó 4 noches en julio de 2023
Respuesta de Assistant General Manager el 19 jul. 2023
Aloha Guillermo,Mahalo for choosing to stay with us. We are glad to learn of your high rating. However, we're very sorry if we didn't fully live up to your expectations. We'll be reporting your comments to the relevant department for future improvements. Hosting you is a delight, and we're excited to welcome you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excelente

Jose Alberto

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Muy accesible a todo y los empleados muy amables 👍
Se hospedó 4 noches en mayo de 2023
Respuesta de Assistant General Manager el 31 may. 2023
Aloha Jose,Mahalo for choosing Holiday Inn Express Waikiki. We're thrilled to hear of your exceptional visit. We're also delighted our associates were able to deliver outstanding service and that you liked our accessible location. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excelente

Monica Madrigal

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
El hotel está ubicado en una zona céntrica cerca de la playa, cerca de las tiendas y lugares para comer es un hotel limpio, el comedor es muy amplio me gusta que sirven el desayuno buffet el personal es muy amable los cuartos tal vez sean pequeños pero son funcionales. Definitivamente recomendaría este hotel a mis conocidos y definitivamente me volvería a hospedar en ese hotel.
Se hospedó 4 noches en mayo de 2023
Respuesta de Assistant General Manager el 24 may. 2023
Aloha Monica,Mahalo for choosing Holiday Inn Express Waikiki. We're delighted to hear you enjoyed your stay and that our associates were able to deliver exceptional service. We're also glad you enjoyed our accessible location, breakfast choices, and comfortable room. We had a great time hosting you, and we're excited to have you back soon.Mahalo,John QuijanoAssistant General Manager

8/10 Bueno

rocio

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Demasiado reducidas las habitaciones y de muy mal gusto que cobren el estacionamiento
Respuesta de Assistant General Manager el 23 may. 2023
Aloha Rocio,Mahalo for choosing to stay with us. We are very sorry to hear that we fell short of your expectations. We'll be reporting your comments to the proper department. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,John QuijanoAssistant General Manager

4/10 Mediocre

Richard

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
Desayuno siempre lo mismo, habitación pequeña, no hay servicio de comida ademas del desayuno
Se hospedó 10 noches en mayo de 2023
Respuesta de Assistant General Manager el 14 may. 2023
Aloha Richard,Mahalo for choosing to stay with us. We are very sorry if we didn't fully meet your expectations. We'll be reporting your comments to the proper department for future improvements. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,John QuijanoAssistant General Manager

8/10 Bueno

Juan S

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
BBB
Estuvo bastante bien, las habicaciones pequeñas el desayno bastante bien. Recomndable.
Se hospedó 4 noches en abril de 2023
Respuesta de Assistant General Manager el 24 abr. 2023
Aloha Juan,Mahalo for choosing Holiday Inn Express Waikiki. We're delighted you liked our breakfast choices. It was a pleasure hosting you, and we're excited to have you back in the future.Mahalo, John Quijano Assistant General Manager

6/10 Aceptable

david

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Actually, the hotel is fine, except that when you book online they assign you an extremely small room with full beds. I asked that they give me a larger one with queen beds but they charged me extra and the breakfast is good for a maximum of 3 days, then the same thing is repeated, but the facilities are good for a family vacation taking into account that the hotels are very expensive there
Se hospedó 7 noches en abril de 2023
Respuesta de Assistant General Manager el 15 abr. 2023
Aloha David, Mahalo for choosing to stay with us. We're glad to hear you liked our excellent facilities and breakfast choices. However, we're very sorry for the inconvenience you had experienced. Your feedback will be communicated to the relevant department for future improvements. Once again, thank you for staying with us and we look forward to hosting you again in the future.Mahalo, John Quijano Assistant General Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención
Se hospedó 9 noches en marzo de 2023
Respuesta de Assistant General Manager el 27 mar. 2023
Aloha, Mahalo for choosing Holiday Inn Express Waikiki. We're delighted to hear of your rating. Should you wish to discuss your stay further, kindly reach out to us directly. Hosting you is a pleasure. We're excited to host you again in the future. Mahalo, John Quijano Assistant General Manager

10/10 Excelente

caridad

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza
Debería mejor un poco está un poco vieja las avitaciones
Se hospedó 5 noches en marzo de 2023
Respuesta de Assistant General Manager el 18 mar. 2023
Aloha Caridad,Mahalo for choosing us. We're delighted to learn of your perfect rating. Your feedback will be noted for future possible improvements. Hosting you is a delight. We're looking forward to hosting you again in the future.Mahalo,John QuijanoAssistant General Manager

10/10 Excelente

Maria

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location. You can walk around and get to many places quickly.
Se hospedó 7 noches en febrero de 2023
Respuesta de Assistant General Manager el 11 mar. 2023
Aloha Maria, Mahalo for choosing Holiday Inn Express Waikiki. We're delighted to know you enjoyed our accessible location. Hosting you is a pleasure. We're excited to have you again in the future. Mahalo, John Quijano Assistant General Manager

8/10 Bueno

Carmen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Buena ubicacion super centrica y cerca de la playa, buen desayuno y la limpieza buena estuve 10 dias y el personal siempre amable
Se hospedó 10 noches en febrero de 2023
Respuesta de Assistant General Manager el 11 mar. 2023
Aloha Carmen, Mahalo for choosing Holiday Inn Express Waikiki. We're delighted to know you liked our accessible location, breakfast choices, and excellent associates. Hosting you is a delight, and we're excited to have you again in the future. Mahalo, John Quijano Assistant General Manager

8/10 Bueno

Alberto

Viajó con su familia
si me gusto
Se hospedó 4 noches en febrero de 2023
Respuesta de Assistant General Manager el 28 feb. 2023
Aloha Alberto, Mahalo for choosing Holiday Inn Express Waikiki. We're glad to hear of your high rating. Hosting you is a delight. We're excited to have you again in the future. Mahalo, John Quijano Assistant General Manager

10/10 Excelente

Luz

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Muy bueno
Respuesta de Assistant General Manager el 17 ene. 2023
Aloha Luz,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to know about your excellent rating. Having you is a delight. We look forward to hosting you again soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excelente

Francisco

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente ubicacion y valor precio calidad
Respuesta de Assistant General Manager el 4 ene. 2023
Aloha Francisco,Mahalo for choosing Holiday Inn Express Waikiki. We are so glad you liked our accessible location. Hosting you is a delight, and we look forward to having you again in the future.Mahalo,John QuijanoAssistant General Manager

10/10 Excelente

Carlo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 8 noches en octubre de 2022
Respuesta de Assistant General Manager el 4 ene. 2023
Aloha Carlo,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to know about your perfect rating. Having you is a delight. We look forward to hosting you again.Mahalo,John QuijanoAssistant General Manager

6/10 Aceptable

David Alejandro Rosario

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Accesible a Waikiki beach, tienes que estar preparado para pagar el estacionamiento a $47,50 por noche
Se hospedó 5 noches en diciembre de 2022
Respuesta de Assistant General Manager el 14 dic. 2022
Aloha David,Mahalo for staying with us. We're glad you liked our accessible location. However, we're very sorry if your experience didn't fully meet your expectations. Should you wish to discuss your stay further, please feel free to reach out to us directly. Once again, thank you for staying with us. Mahalo,John QuijanoAssistant General Manager

8/10 Bueno

Agustin

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
I liked tha location, I didn’t like that they don’t clean tha bathroom
Se hospedó 7 noches en noviembre de 2022
Respuesta de Assistant General Manager el 16 nov. 2022
Aloha Agustin,Mahalo for choosing to stay with us. We're glad you liked our accessible location. However, we're sincerely sorry for the inconvenience you've experienced. If you wish to discuss your stay further, we kindly ask that you reach out to us directly. Once again, thank you for staying with us.Mahalo,John QuijanoAssistant General Manager

10/10 Excelente

Patricia, Calexico

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Buen precio. Excelente ubicación. Habitación muy limpia
Se hospedó 9 noches en agosto de 2022
Respuesta de General Manager el 28 ago. 2022
Dear Patricia, We appreciate you choosing to stay at Holiday Inn Express Waikiki and taking the time to write a review. We're pleased you had an enjoyable experience and that you felt we were a good value for the area. Mahalo, for your wonderful comments about our ideal location and clean accommodations. Your feedback is appreciated, and we hope you will revisit it!Mahalo,Jernell R.A. Mendonca,General Manager

4/10 Mediocre

carlos

Sierran la piscina muy temprano. No limpian la habitación a diario. No suministran shampoo y jabón frecuentemente
Se hospedó 3 noches en mayo de 2022
Respuesta de General Manager el 11 jun. 2022
Carlos, thank you for the comments. We regret your disappointment with some of our services not being available on a regular basis during your stay due to the current circumstances. We also apologize for the inconvenience or frustration caused and appreciate your understanding and cooperation in these challenging times. We are also sorry for not meeting your expectations in regard to the pool and have taken note of it. We hope to have a future opportunity to restore your confidence in us. Mahalo, Jernell R.A. Mendonca General Manager

6/10 Aceptable

Griselda

Viajó con su familia y niños pequeños
No le gustó: Personal y atención
Los cuartos demasiado pequeños. Lo único Vien es el desayuno y el alberca
Se hospedó 4 noches en mayo de 2022
Respuesta de General Manager el 18 may. 2022
Griselda, mahalo for choosing us for your visit to Waikiki. We are pleased that you enjoyed our breakfast spread and the pool. However, we are disappointed that you had some concerns with your room. Our goal is to provide an exceptional experience for our guests; therefore, we regret not meeting all of your expectations. We are grateful for your feedback and your patience. It was our pleasure hosting you, and we hope to do so again on your next visit to the city. Mahalo, Jernell R.A. Mendonca General Manager

10/10 Excelente

Milton, pasco

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2022

10/10 Excelente

Kliber

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente hotel me encanto la ubicación el Personal que trabaja allí desde front desk y mis housekeeping excellent los desayunos espectaculares en realidad la Atencion es de primera 10 estrellas
Se hospedó 6 noches en mayo de 2022
Respuesta de General Manager el 11 may. 2022
Kliber, mahalo, for staying with us and for your wonderful feedback. We are thrilled to know how much you loved our terrific location, complimentary breakfast, and the excellent service delivered by our associates. It's encouraging to receive comments like yours that let us know we are meeting our goal of service excellence. Mahalo again for choosing Holiday Inn Express Waikiki; we look forward to welcoming you back soon. Mahalo, Jernell R.A. Mendonca, General Manager

10/10 Excelente

mario

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo perfecto y sus empleados muy amables . Lo que no me gusto es que deberian dejar parquear a los clientes gratis
Se hospedó 6 noches en abril de 2022
Respuesta de General Manager el 19 abr. 2022
Mario, mahalo for choosing the Holiday Inn Express Waikiki. We are delighted to read our staff was attentive to your needs and made you feel at home. It is important that all of our guests enjoy a comfortable and carefree stay. Your feedback is appreciated, and we look forward to hosting you again soon. Mahalo, Jernell R.A. Mendonca General Manager

10/10 Excelente

Claudia

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bien ubicado
Se hospedó 4 noches en diciembre de 2021
Respuesta de General Manager el 22 dic. 2021
Claudia, mahalo, for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Holiday Inn Express Waikiki. We look forward to your next stay! Mahalo, Jernell R.A. Mendonca General Manager

4/10 Mediocre

Eduwiges

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy mal servicio
Se hospedó 6 noches en noviembre de 2021
Respuesta de General Manager el 9 nov. 2021
Eduwiges, thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Mahalo, Jernell R.A. Mendonca, General Manager

10/10 Excelente

leidy, pitalito

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Un excelente hotel, muy limpio y el personal muy amable.
Se hospedó 4 noches en octubre de 2021
Respuesta de General Manager el 14 oct. 2021
leidy, Mahalo for being a guest at Holiday Inn Express Waikiki. We are glad to know you were pleased with our well-kept property and you liked our courteous associates. It was a pleasure hosting you, and we look forward to your return visit. Mahalo, Jernell R.A. Mendonca General Manager

2/10 Terrible

FRANCISCO

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy despotas y mentirosos
Se hospedó 2 noches en septiembre de 2021
Respuesta de General Manager el 25 sept. 2021
Francisco, we are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so we can take steps to prevent these issues in the future. Please consider staying with us again so we can show you a better example of our hospitality. Mahalo, Jernell R.A. Mendonca General Manager

8/10 Bueno

JOSE ADAN

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy buen servicio y excelente localización
Se hospedó 2 noches en agosto de 2021
Respuesta de General Manager el 5 sept. 2021
Jose, it was a pleasure to welcome you to Holiday Inn Express Waikiki! Mahalo for mentioning how much you enjoyed our hospitality and our prime location. We work hard to create a comfortable and friendly atmosphere, so we are happy you experienced that during your visit. We loved having you as our guest, and we hope to see you on your next visit to Waikiki. Mahalo, Jernell R.A. Mendonca General Manager

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cobraron extras por piscina y amenities pero la piscina estaba carrada no se utilizó
Se hospedó 7 noches en agosto de 2021
Respuesta de General Manager el 15 ago. 2021
We are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so we can take steps to prevent these issues in the future. Please consider staying with us again so we can show you a better example of our hospitality. Mahalo, Jernell R.A. Mendonca, General Manager

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Buen servicio, la gente muy amable, y lo que no me gustó, que la piscina estaba cerrada.
Se hospedó 7 noches en julio de 2021
Respuesta de General Manager el 2 ago. 2021
Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that goes above and beyond your expectations and also exudes ""Aloha,"" the hospitality spirit of the islands. We look forward to sharing your comments with our team. Thanks for choosing Holiday Inn Express Waikiki - we hope to welcome you again soon! Jernell R.A. Mendonca, General Manager

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Exelente
Se hospedó 7 noches en julio de 2021
Respuesta de General Manager el 31 jul. 2021
Thank you for the generous rating! Our 44-story hotel offers our guests beautiful panoramic views of the Pacific Ocean, Koolau mountains, and the Waikiki skyline. We hope you were able to enjoy these views along with our great amenities and location near Waikiki beach, shopping, dining, and much more. We are delighted you chose us for your vacation and we look forward to your next stay. Jernell R.A. Mendonca, General Manager

2/10 Terrible

Ricardo

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Mucho problema con el tema COVID
Se hospedó 7 noches en julio de 2021
Respuesta de General Manager el 25 jul. 2021
Ricardo, thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Jernell R.A. Mendonca General Manager

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
En general estuvo todo bien, el estacionamiento tiene menos disponibilidad que el número de habitaciones ya que un día tuve que estacionar afuera del hotel..
Se hospedó 7 noches en junio de 2021
Respuesta de General Manager el 29 jun. 2021
Thank you for choosing Holiday Inn Express Waikiki. We appreciate your perfect rating and are glad you had an overall pleasant stay. However, we regret the disappointment you had with our parking facility. We look forward to hosting all your future visits to the area. Jernell R.A. Mendonca, General Manager

8/10 Bueno

Marena

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Habitación pequeña. Baño y lavamanos no es funcional
Se hospedó 1 noche en junio de 2021
Respuesta de General Manager el 24 jun. 2021
Marena, thank you for staying at Holiday Inn Express Waikiki. We appreciate your kind rating, but we are sorry for the disappointment with the size of your room. We appreciate your feedback, and we hope you will give us another opportunity on your next vacation to Waikiki! Jernell R.A. Mendonca General Manager

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en mayo de 2021
Respuesta de General Manager el 13 jun. 2021
Thank you for the perfect rating. We are glad you had a wonderful time at Holiday Inn Express Waikiki. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Jernell R.A. Mendonca General Manager