2/10 Terrible
Arnon, Philadelphia
Viajó con su familia
23 mar. 2026
Le gustó: Limpieza
We stayed at the Waikiki Banyan in a unit managed by Midway Vacations. There were intense rain storms that week with much flooding. There was a power outage from Fri afternoon that was still not restored when we attempted to inquire about the status Sat morning.
We had 2 major issues: poor communication and safety. First, there was no/poor communication on the part of Midway Vacations, the Banyan front desk staff and the security staff. We learned that the electrical system of the property would take 7-10 days for it to be repaired. This was told to us by other guests in the single elevator that was operating on generator in this 38-floor building. We tried to corroborate the info downstairs - the front desk and security team refused to be forthright and said that we should consult the property management firm (ie Midway, who were not answering phones).
Then there were 2 fire alarms in the middle of the night Friday. The first was a false alarm, there were no fire dept responders. We went down 20 floors from the 34th floor before there was an all clear. During the descent and climb up, there were several guests who were having much difficulty navigating the evacuation down/up the stairs, stopping frequently. There was a full evacuation with fire dept responders at the second fire alarm.
Again we learned from other guests and residents of the building, that false alarms are not infrequent. One resident said she did not evacuate even with HFD on the premise.
Exasperating
Arnon
Se hospedó 6 noches en marzo de 2026
