Dear Yee Wah Winnie,Thank you for taking the time to share with us your experience at Shama Island North. With regard to your concern about room size and room condition, we understand that there is room for improvement and we will include it in our future hotel enhancement plan. We look forward to serving you again in the near future.Warmest regards,Nelson ChanAssistant Manager, OperationsShama Island North

尊敬的Mei Fan，感謝您選擇入住莎瑪港島北，並抽空分享您的住宿體驗。我們注意到您的評論中提出了有關房間隔音的問題，我們會與有關部門反映，並會納入於日後提升項目之內，希望日後能提供更全面的服務給客人。 感謝您的意見。我們期待在不久的將來能再次為您服務。莎瑪港島北副營運經理 陳錦華謹啟

Dear ZHAO, Thank you for choosing at Shama Island North and your positive rating.We look forward to welcoming you again very soon. Warmest regards,Nelson ChanAssistant Manager, OperationsShama Island North

Dear Siu Hong, Thank you for choosing at Shama Island North and your positive rating.We look forward to welcoming you again very soon. Warmest regards,Nelson ChanAssistant Manager, OperationsShama Island North

Dear SATOSHI,Thank you for taking the time to share with us your experience at Shama Island North. With regard to your concern about room size, we understand that there is room for improvement and we will include it in our future hotel enhancement plan. We look forward to serving you again in the near future.Warmest regards,Nelson ChanAssistant Manager, OperationsShama Island North

Dear Valuable Guest, Thank you for choosing at Shama Island North and your positive rating.We look forward to welcoming you again very soon. Warmest regards,

Dear Valuable Guest,Thank you for choosing at Shama Island North and your positive rating.We look forward to welcoming you again very soon. Warmest regards,

尊敬的Cheung Yee，感謝您入住我們莎瑪港島北，並給予我們正面的評價，我們深感榮幸。我們期待在不久的將來能再次為您服務。

尊敬的Chen Wei： 感謝您入住我們莎瑪港島北並抽空分享您的住宿體驗。我們注意到您的評論中提出了有關房間異味的問題致歉，我們會與有關部門反映並討論改善方案，希望您能接受我們的歉意。我們期待在不久的將來能再次為您服務。

尊敬的Elsa：感謝您入住莎瑪港島北並抽空分享您的住宿體驗。我們注意到您的評論中提出了有關房間狹窄的問題，我們明白有改善的空間，並會納入於日後酒店提升項目之內，希望日後能提供更全面的服務給客人。感謝您的意見。我們期待在不久的將來能再次為您服務。

尊敬的Hiu Nam Bonni：感謝您入住我們莎瑪港島北!我們注意到您的評論中提出了有關房間太細的問題，我們明白有改善的空間，並會納入於日後酒店提升項目之內，希望日後能提供更全面的服務給客人。感謝您的意見。我們期待在不久的將來能再次為您服務。

Dear Sally,Thank you for choosing at Shama Island North and your positive rating.We look forward to welcoming you again very soon. Warmest regards,Alex Au Yeung Assistant Manager

Dear Valuable Guest,On behalf of Shama Island North, thank you for choosing to stay with us and appreciate you sharing with us your feedback and rating. Once again, thank you for sharing, and we hope to see you again soon at Shama Island North.Warmest regards,

Dear Kenneth,On behalf of Shama Island North, thank you for choosing to stay with us and appreciate you sharing with us your feedback and rating. Once again, thank you for sharing, and we hope to see you again soon at Shama Island North.Warmest regards,

Dear Man Ling,On behalf of Shama Island North, thank you for choosing to stay with us and appreciate you sharing with us your rating. We look forward to welcoming you again very soon. Warmest regards,

Dear Valuable Guest,On behalf of Shama Island North, thank you for choosing to stay with us and appreciate you sharing with us your feedback and rating. Once again, thank you for sharing, and we hope to see you again soon at Shama Island North.Warmest regards,

Thank you for choosing Hotel 108 and your rating. We look forward to welcoming you again very soon. Warmest regards,

Thank you for staying with us at Hotel 108. We are grateful for your compliment on our service.Thank you for your feedback. It would be our pleasure to welcome you back to Hotel 108 in the near future.Warmest regards,

Dear Bun Bun Alison,Thank you staying at Shama Island North.We are sorry for the unpleasant experience that you encoutered during your stay with us this time. Regarding the toilet smell, our engineers and housekeepers had looked into the issue and confirmed that it was created from the toilet blocks. Please rest assured that we will prevent similar situation from happening again by reducing the toilet blocks usage. I hope that you will accept our apology and allow us to show you that the level of service you experienced during your recent stay is not indicative of our usual high standards. Warmest regards, Alex Au YeungAssistant Manager, OperationsShama Island North

Dear CecilIa,Thank you for choosing Shama Island North.We look forward to the pleasure of welcoming you back in the near future.Warmest regards, Alex Au YeungAssistant Manager, OperationsShama Island North

尊敬的Si Wing： 我們很高興得悉您享受入住我們莎瑪港島北，並對我們的服務感到滿意。 我們期待在不久的將來能再次為您服務。 莎瑪港島北副營運經理 彭啟誠謹啟

尊敬的KA WAI： 感謝您選擇莎瑪港島北。 我們注意到您的評論提出了有關房間清潔度需要改進的問題，我們會與有關部門反映並會作出改善。懇請您接受我們的歉意。 再次感謝您的光臨。我們期待在不久的將來能再次為您服務。 莎瑪港島北副營運經理 彭啟誠謹啟

尊敬的客人： 感謝您選擇莎瑪港島北。 很遺憾得悉此次住宿未能達到您的期望。有關燈光的問題，我們會與有關部門反映，感謝您的意見。 莎瑪港島北副營運經理 彭啟誠謹啟

尊敬的Kwok kit andy： 感謝您入住我們莎瑪港島北。 我們注意到您的評論中提出了有關隔音的問題，我們會與有關部門反映及討論，以作改善。感謝您的意見。 我們期待您再次光臨，並為您帶來舒適寫意的入住體驗。 莎瑪港島北副營運經理 彭啟誠謹啟

尊敬的Kwok kit andy： 我們很高興看到您享受入住我們莎瑪港島北，特別是對我們的衛生環境及設備的讚美。 我們注意到您的評論中提出了有關隔音的問題，我們會與有關部門反映及討論，以作改善。感謝您的意見。 我們真摯的期待您在不久的將來再次下榻莎瑪。 莎瑪港島北副營運經理 彭啟誠謹啟

尊敬的Kwok kit andy： 感謝您入住我們莎瑪港島北。我們期待您再次光臨，並為您帶來舒適寫意的入住體驗。 莎瑪港島北副營運經理 彭啟誠謹啟

Dear POKI, Thank you for choosing Shama Island North and sharing your experience. We are sorry to hear that you failed to enjoy your stay with us. There was an emergency suspension of salt water supply for areas around North Point, Fortress Hill and Tin Hau during your stay, which our flush water supply was therefore being affected. We had communicated with our guests about the issue once being notified by the government, and they were given updates on the suspension until normal water supply have been resumed. We look forward to the pleasure of welcoming you back in the near future. Warmest regards, Victor Pang Assistant Manager, Operations Shama Island North

Dear Gladys, Thank you very much for staying at Shama Island North. We are delighted to know that you eneyed everything at our property, from services to cleanliness. We look forward to the pleasure of welcoming you back soon. Warmest regards, Victor Pang Assistant Manager, Operations Shama Island North

尊敬的Chi Lai： 感謝您選擇入住莎瑪港島北。 我們物業的周邊真的可以說是超級方便！除咖啡室外，還有不少中西美日餐廳，可說是應有盡有！ 再次感謝您的光臨。我們期待在不久的將來能再次為您服務。 莎瑪港島北副營運經理 彭啟誠謹啟

Dear Mathew, Thank you very much for staying at Shama Island North and taking the time to share your valuable experience. I am sorry to hear that we failed to meet your expectation. Please rest assured that our heads of department will work closely with their teams to review their service standards, and make sure we offer the best customer experience to every guest and visitor. I hope that we will have the opportunity of welcoming you back to Shama Island North. Warmest regards, Kristy Shih Director, Operations Shama

Dear Anna, Thank you very much for staying at Shama Island North. We are sorry to hear that your experience fell short of your expectation. To help us understand our shortcomings, we appreciate if you could contact us directly and share with us more details so that we could make improvements on them. I hope that we will have the opportunity of welcoming you back to Shama Island North. Warmest regards, Kristy Shih Director, Operations Shama

Dear Chui Shan, Thank you very much for staying at Shama Island North. We look forward to the pleasure of welcoming you back soon. Warmest regards, Kristy Shih Director, Operations Shama

尊敬的Wing Han Lubby： 我們很高興看到您享受入住我們莎瑪港島北，特別是對我們物業的衛生環境及房間設備的讚美。 我們期待您再次光臨，並為您帶來舒適寫意的入住體驗。 莎瑪營運總監 施燕鴻謹啟

Dear Guest, Thank you for choosing Shama Island North. We are glad to know that you enjoyed our property location and our services. We look forward to seeing you again in the near future. Warmest regards, Kristy Shih Director, Operations Shama