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Opiniones sobre Colony Club by Elegant Hotels

4.5 out of 5
Colony Club by Elegant Hotels
Porters, Holetown, St. James

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 239 de 404 opiniones" "
Evaluación: 8 - Bueno. 112 de 404 opiniones" "
Evaluación: 6 - Aceptable. 33 de 404 opiniones" "
Evaluación: 4 - Mediocre. 11 de 404 opiniones" "
Evaluación: 2 - Terrible. 9 de 404 opiniones" "

9,2/10

Limpieza

8,8/10

Personal y atención

8,0/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Matias

Se hospedó 2 noches en enero de 2024
Respuesta de Kay el 8 abr. 2024
Dear Matias,We are thrilled to have provided you with a great experience.We look forward to welcoming you again soon!Sincerely,Management

2/10 Terrible

DIEGO MARTIN

No le gustó: Personal y atención
Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Diego

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente hotel
Hotel muy bien ubicado una playa excelente y las habitaciones muy limpias y comodas

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Just perfect for weekend get away

8/10 Bueno

Jay

Viajó con su pareja
Le gustó: Limpieza, personal y atención
The concierge was the best.
Se hospedó 4 noches en abril de 2024
Respuesta de Kay el 30 abr. 2024
Dear Jay,We are thrilled to have provided you with a great experience.We look forward to welcoming you again soon!SincerelyManagement

6/10 Aceptable

Laura

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
The beach and ocean superb. Facility C-
Se hospedó 6 noches en abril de 2024
Respuesta de Kay el 30 abr. 2024
Dear Laura,We are thrilled to have provided you with a great experience.We are delighted that you had a wonderful holiday, and you were able to enjoy the beach and facilities.We look forward to welcoming you again soon!Sincerely,Management

4/10 Mediocre

Madeleine

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Kay el 30 abr. 2024
Dear Madeleine,Thank you for staying with us.It looks like your stay was less than expected. We sincerely apologize for any inconveniences caused.We look forward to seeing you again in the near future.Sincerely,Management

10/10 Excelente

JOHN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Kay el 8 abr. 2024
Dear John,We are thrilled to have provided you with a great experience.Please come again soon!Sincerely,Management

6/10 Aceptable

Jane

Viajó con su familia
The hotel was nice. The staff was AMAZING very nice and helpful. The value of what we paid was not what we expected. The hotel needs major updates. The bathrooms especially but otherwise the rooms are nice. But the price has to be revised because it’s very expensive compared to what you are receiving in return. Only 1 meal a day and no drinks. But because we were looking for rest and relaxation I guess it worked out.
Se hospedó 7 noches en marzo de 2024
Respuesta de kay el 8 abr. 2024
Dear Jane,Thank you for your review.We are pleased to hear that overall, you had an enjoyable stay with us.We appreciate you recognizing our staff for their exceptional service.Colony Club will be closing on June 03 to March 15th, 2025, for major refurbishments which includes upgrading the bathrooms to showers. Upgrading all public spaces, to include the gym and spa.We look forward to your return in the near future.Sincerely,Management

10/10 Excelente

Mark

Viajó con su familia
What an amazing stay! Much needed when coming from NY! Staff was absolutely the best! Hate to leave!
Se hospedó 4 noches en febrero de 2024
Respuesta de Kay el 8 abr. 2024
Dear Mark,We are thrilled to have provided you with a great experience.We appreciate you recognizing our staff for their exceptional service.We look forward to welcoming you again soon!Sincerely,Management

6/10 Aceptable

Violet

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
The shower/ bath arrangements in our room 307 were just not safe. There was also a leak in the roof of the bathroom which despite informing maintenance about no one looked at during our stay. The hotel is closing in April for a much needed refurb so some, though not all, of the staff were certainly demotivated.
Se hospedó 5 noches en enero de 2024
Respuesta de Kay el 31 ene. 2024
Dear Violet,Thank you for your feedback!We sincerely apologize for the inconveniences caused to you during your stay with us.We look forward to welcoming you again after our refurbishments.Sincerely,Management

8/10 Bueno

Kirsty

Se hospedó 3 noches en enero de 2024
Respuesta de Kay el 19 ene. 2024
Dear Kirsty,Thank you for staying, we are delighted that your stay was enjoyable.Please come again soon!Sincerely,Management

10/10 Excelente

Concetta

Se hospedó 5 noches en enero de 2024
Respuesta de Kay el 24 ene. 2024
Dear Concetta,Thank you for staying with us, please come again soon!Sincerely,Management

10/10 Excelente

jocelyne

Le gustó: Estado de la propiedad e instalaciones
loved the location of the hotel love the architecture and happy to hear renovations will take place, keeping the style intact
Se hospedó 1 noche en enero de 2024
Respuesta de Kay el 17 ene. 2024
Dear Jocelyne,Thank you for choosing to stay with us. We are pleased that your stay was enjoyable.We look forward to welcoming you back after our renovations.Sincerely Management

4/10 Mediocre

Andrew

Viajó con su pareja, Viajó por negocios
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Considering the exorbitant cost for one night at nearly 1300 USD I was disgusted. The rooms are very old and poorly appointed. The service in the restaurant and bar can only be described as “lack lustre” and I won’t be staying again until it’s been fully refurbished which starts in May.. and it’s closed for a year so there is a warning there.
Se hospedó 1 noche en enero de 2024
Respuesta de Kay el 17 ene. 2024
Dear Andrew,We are deeply disappointed to hear that you had such a negative experience at our hotel.We understand that we fell short of your expectations, and we sincerely apologize.We assure you that we take all guest feedback seriously and is committing to providing the highlight level of service to all our guests.We hope to have the opportunity to welcome you back.SincerelyManagement

8/10 Bueno

norman J, new york

Se hospedó 7 noches en diciembre de 2023
Respuesta de Kay el 17 ene. 2024
Dear Norman J,Thank you for staying with us!We look forward to seeing you again.SincerelyManagement

8/10 Bueno

James

Se hospedó 2 noches en enero de 2024
Respuesta de Kay el 31 ene. 2024
Dear James,Thank you for staying with us.Please come again soon!Sincerely,Management

10/10 Excelente

Shamli

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful and clean beach property. Room was spacious and decent breakfast buffet.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Kay el 1 ene. 2024
Dear Shamli,Thank you for choosing Colony Club for your holiday.We are thrilled to know that you enjoyed your stay.Please come again!Sincerely Management

8/10 Bueno

Pedro

Se hospedó 2 noches en diciembre de 2023
Respuesta de Karene el 20 dic. 2023
Dear Pedro,Thank you for staying with us. Please come again soon!SincerelyManagement

6/10 Aceptable

Vinay

Se hospedó 9 noches en diciembre de 2023
Respuesta de Kay el 20 dic. 2023
Dear Vinay,Thank you for staying with us once more!Please come again soon!Sincerely Management

10/10 Excelente

Carolyn

Se hospedó 7 noches en diciembre de 2023
Respuesta de Kay el 20 dic. 2023
Dear Carolyn,Thank you for choosing to stay with us!It looks like you had a great stay, please come again soon!SincerelyManagement

6/10 Aceptable

Glenn

Se hospedó 3 noches en noviembre de 2023
Respuesta de Kay el 20 dic. 2023
Dear Glenn,Thank you for choosing Colony Club for your recent stay.I hope you choose to stay with us again when your travels bring you back to the area.SincerelyManagement

8/10 Bueno

Martin

Se hospedó 10 noches en diciembre de 2023
Respuesta de Kay el 20 dic. 2023
Dear Martin,Thank you for choosing Colony Club for your stay.It looks like you had a great stay! Please come again soon!Sincerely,Management

10/10 Excelente

Philip

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
A great property with lots of intimate spaces, great pools, beach, amenities, layout and food service, and a variety of rooms to choose from. Good service. Everything we need to unwind, relax and enjoy time togetherl
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kay el 20 dic. 2023
Dear Philip,Thank you for choosing Colony Club for your holiday.We are thrilled to know that you had an amazing stay with us. Please come again soon!Sincerely,Management

6/10 Aceptable

Michael

Viajó con su familia
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kay el 20 dic. 2023
Dear Michael,Thank you for choosing Colony Club for your stay!We look forward to seeing you again soon!SincerelyManagement

8/10 Bueno

Graham

Se hospedó 3 noches en diciembre de 2023
Respuesta de Kay el 1 ene. 2024
Dear Graham,Thank you for staying with us.Please come again!Sincerely,Management

8/10 Bueno

Mrs Susan

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 9 noches en noviembre de 2023
Respuesta de Kay el 20 dic. 2023
Dear Mrs. Susan,Thank you for staying with us!It looks like you had a great stay! Please come again soon!Sincerely,Management

10/10 Excelente

Ann

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We love the staff, property, food. We've been coming yearly for 2 weeks for 17 years. I think that says everything. :):)
Se hospedó 19 noches en noviembre de 2023
Respuesta de Kay el 20 dic. 2023
Dear Ann,Thank you! Thank you! for your continuous loyalty to Colony Club! it is greatly appreciated.We look forward to seeing you after our refurbishments!Sincerely,Management

6/10 Aceptable

Kathleen

Viajó con su pareja
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Hotel is zeer verouderd en dringend aan vernieuwing toe. Niet iedereen aan de receptie was even vriendelijk, niettegenstaande de prijs/nacht toch al hoog is, vraagt het hotel een meerprijs voor alles. Men kan beter wat meer betalen en verblijven in het Coral Reef Club hotel wat er juist naast ligt.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kay el 20 dic. 2023
Dear Kathleen,Thank you for your feedback. We are disappointed that your stay did not meet your expectation.We sincerely apologize for any inconvenience during your stay.SincerelyManagement

10/10 Excelente

John, London

Se hospedó 1 noche en diciembre de 2023
Respuesta de Kay el 1 ene. 2024
Dear John,Many thanks for staying at the Colony Club.Please come again soon.Sincerely,Management

10/10 Excelente

Joanne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 10 noches en noviembre de 2023
Respuesta de Kay el 20 dic. 2023
Dear Joanne,Thank you for staying with us! It looks like you had a great stay!Please come again soon!SincerelyManagement

8/10 Bueno

Martin

Se hospedó 7 noches en noviembre de 2023
Respuesta de Kay el 20 dic. 2023
Dear Martin,Many thanks for staying with us!Please come again soon!Sincerely,Management

10/10 Excelente

Phoebe

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful stay
Se hospedó 9 noches en noviembre de 2023
Respuesta de Kay el 20 dic. 2023
Dear Phoebe,Thank you for staying with us!It looks like you had a great stay! Please come again soon!Sincerely,Management

8/10 Bueno

Charles

Se hospedó 6 noches en noviembre de 2023
Respuesta de Kay el 20 dic. 2023
Dear Charles,Thank you for choosing Colony Club for your stay.Please come again soon!SincerelyManagement

6/10 Aceptable

Jonathan

Se hospedó 9 noches en noviembre de 2023
Respuesta de Kay el 20 dic. 2023
Dear Jonathan,Thank you for staying with us!Please come again soon!Sincerely,Management

4/10 Mediocre

John

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Great location and good beach. Property is tired and needs knocking down and rebuilding - some parts look like a prison!! Round the Tennis Courts was disgraceful. Access to pool view rooms was similar to Alcatraz!! Most staff friendly but lots didn't want be there!
Se hospedó 1 noche en noviembre de 2023
Respuesta de HB el 24 nov. 2023
Thank you for your comments much appreciated, we will work on improving the guest experience.

6/10 Aceptable

Keith

Se hospedó 9 noches en noviembre de 2023
Respuesta de Kay el 20 dic. 2023
Dear Keith,Thank you for staying with us!Please come again soon!SincerelyManagement

6/10 Aceptable

Laura

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Improvements on the way
Hotel concept is nice but rooms are very run down room. I read that they will be doing an update for all the property. They promised a welcome cocktail and I never saw it.
Se hospedó 1 noche en noviembre de 2023
Respuesta de HB el 24 nov. 2023
Thank you for your comments, much appreciated.We will be working on improving the guest experience.

2/10 Terrible

Adriane

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Wayne

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Overall Nice!
Overall the stay was nice. Would like to see more variety on the menus and evening entrainment. Looking for to the remodel.
Se hospedó 20 noches en agosto de 2023
Respuesta de HB el 24 nov. 2023
Thank you for your feedback, much appreciated.

10/10 Excelente

Suja

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This was a great property, staff were so kind and lovely. We stayed with our two little kids and they always were patient and kind to them! I will note however for parents with young kids, the main population here is older an: mostly a British. The older thing was kind of stressful because we didn’t want our kids to be too loud or annoy the other guests but we did the best we could!
Se hospedó 3 noches en octubre de 2023
Respuesta de Kay el 18 oct. 2023
Dear Suja,Many thanks for staying with us and sharing your feedback on your stay.!We are thrilled that your stay was amazing. Please come again!Kind regardsManagement

10/10 Excelente

Scott

Se hospedó 4 noches en octubre de 2023
Respuesta de Kay el 18 oct. 2023
Dear Scott,Thanks for staying with us.Please come again soon!Kind regardsManagement

10/10 Excelente

Vanessa

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Just a beautiful hotel, in a fabulous location. Love the pools and gardens, surrounding the rooms and dining areas. Thoughtfully landscaped. The beach is beautiful with a raft to swim to. Very comfortable sunloungers. Watersports team, Jamar, Wayne and Dave are helpful, approachable and skilled. Fabulous to be encouraged to try water skiing again. Hotel staff throughout the hotel are friendly. Buffet breakfast was delicious especially the omlettes.
Se hospedó 4 noches en octubre de 2023
Respuesta de Kay el 18 oct. 2023
Dear Vanessa,Many thanks for your kind words!We are thrilled that you had an amazing stay with us, enjoying our facilities and of course watersports.Please come again soon!Kind regardsManagement

8/10 Bueno

Sharon, Jersey City

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely property. Service team was generally nice but sometimes a little lukewarm.
Se hospedó 7 noches en agosto de 2023
Respuesta de Kay el 18 oct. 2023
Dear Sharon,Thank you for staying with us and sharing your feedback. Your feedback is greatly appreciated.We hope to welcome you again in the near future.Kind regardsManagement

6/10 Aceptable

Christopher C

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Ok i have a two pronged approach to this review If you are 50 and over and love silence, this hotel is perfect for your completely silent trip. A lack of music is apparent from your arrival to departure. If you are younger and want a little music and sound and fun with your afternoon rum punch look elsewhere. It is quiet in every section of the hotel to the point of weirdness and is a completely “sterile environment” A large reason I come To this hotel was the rum vault and I was denied entrance for lack of availability for the entire week. Beach is beautiful, walkable to other places. Staff is great. Choose wisely
Se hospedó 6 noches en octubre de 2023
Respuesta de Kay el 18 oct. 2023
Dear Christopher C,Many thanks for staying at the Colony Club. We appreciate your feedback.We are very sorry to learn that some aspects of your stay were less than expected and we sincerely apologize for the inconveniences during your stay.We are delighted that overall, your stay was enjoyable. We look forward to your return in the near future.Kind regardsManagement

10/10 Excelente

Jason

Se hospedó 7 noches en septiembre de 2023
Respuesta de Kay el 18 oct. 2023
Dear Jason,Thank you for staying at the Colony Club.Please come again soon!Kind regardsManagement

10/10 Excelente

Judith

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Return to paradise
My third trip here And it won’t be the last. Atmosphere and location second to none. The hotel is about to have a 6 Month refurb next year to iron out any little niggles, It should be pretty near perfect then. Only one minor issue , the attitude of one member of staff serving at the sunset deck. A shame because all staff are friendly and accommodating, let down by one lady
Se hospedó 7 noches en septiembre de 2023
Respuesta de Anique el 8 oct. 2023
Dear Judith,Thank you for the lovely commendations. We are sorry to learn about your experience with one of our associates and have shared your feedback with our Food & Beverage Management team as this is not our usual standard. We look forward to welcoming you back in the near future.

6/10 Aceptable

Jerie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
September Stay
Food and drinks were expensive and walkable restaurants nearby were closed.
Se hospedó 5 noches en septiembre de 2023
Respuesta de Kay el 18 oct. 2023
Dear Jerie,Thanks for staying with us your feedback is greatly appreciated.Please come again soon!Kind regardsManagement

8/10 Bueno

Jonathan

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Great week at The Colony Club
Loved the stay at The Colony Club. The staff were all great, the place itself certainly needs a little TLC (eg bathrooms and a couple of other areas) but I really hope the upcoming renovations by Marriott don't turn it into something that looks and feels just like a Marriott. The place has charm and an older Caribbean feel that makes it what it is, and everyone we talked to there pretty much loved it for that.
Se hospedó 7 noches en septiembre de 2023
Respuesta de Anique el 29 sept. 2023
Dear Jonathan,Thank you for your kind comments. We are happy to learn you had a great week with us and will share your comments with the team. We look forward to welcoming you back in the future.Warmest regards,Management